Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

The staff are amazing

Évaluation :

5

Easy access, secure and well lighted

Évaluation :

5

Everything was great thank you!

Évaluation :

5

Great facility, great location and great service! Highly recommend this place.

Évaluation :

1

Reserved truck with dolly. The store didn't have a dolly and the guy there basically just shrugged and gave me a number to call to find one somewhere else. I had to drive across town to get a dolly and when I got to the other location to pick up the dolly they told me that 400 Broussard was still charging me for the dolly that they didn't have. They were able to fix this for me, fortunately. This added about an hour to my trip and was a total waste of my time. The truck didn't run very well and had someone else's clothes hanger in the back. I don't think they really care like they do at other locations. Also, the entrance to the office was blocked off with a table? Is this some sort of Covid thing? Seemed weird and the attendant and I were basically just yelling across an empty room at each other.

Évaluation :

5

Recently I was renting at 4 facilities in 2 states. Anytime was clearly the best managed and it's sparkling clean. I've used them for many years

Évaluation :

5

Nothing really. Ended up needing it for a few more hours past the deadline and paid for another full day and insurance. But overall it was a smooth experience and excellent service.

Évaluation :

5

I was glad to put the camper in a covered spot to help protect it. will do again when ready.

Évaluation :

1

Horrible experience!!! The truck was so run down we were praying it would make it to our destination. The engine constantly stalled on us and because of it we hit another vehicle and now have to pay out of our own pockets to repair the damages to the other persons vehicle. Would not and will NOT ever use uhaul services again. To top it off we had to drive to a different pickup location and use mileage we shouldn't have had to pay for to pick up a dolly because uhaul rented me one thru a reservation damn well knowing they didn't have one available. Terrible customer service and terrible rentals!!

Évaluation :

2

I was told I could drop the uhaul truck off at any location. However, I was turned away at a location because they were not the "drop off destination". I was also told that it would be $.40/ every extra mile but it was actually $.99. Good service but the wrong information made the turning in process quite frustrating.

Évaluation :

5

They provided the exact experience you would like from a storage facility. They even had a couple of push carts to help carry things, they had timed doors so they'd stay open while you brought stuff to and fro. The staff is extremely friendly! Great experience.

Évaluation :

5

Good customer service

Évaluation :

5

The employee never close my account and the company continue take my money from my credit card.

Évaluation :

2

no one was there .. waited 2 hours

Évaluation :

3

Get a *NEW* U-HAUL truck that actually has power steering!!! It will be a whole lot safer to drive! Until then...Clean out your truck's disgusting astray, and make sure truck is looked over before renting it out to another client. Found used drink bottles around the seats that we had to throw away ourselves so we wouldn't get penalized for it. We also had to pick up trash and sweep out the truck bed floor from previous renters so we wouldn't get penalized for that as well. When booking online to rent a truck, I couldn't get a military discount.

Évaluation :

2

The level of gas in the tank in the take was significantly less than what was claimed to be in there. Upon picking the truck up, I was told that it was "just shy of half a tank" however, the indicator hand was sitting right on top of the 1/4 tank mark. (I returned the vehicle with over 1/2 a tank) The truck had no dash lights which made it difficult to see the speedometer after sunset. The employee working there when I returned the vehicle was rude and unprofessional. (Young lady with dark hair.) She seemed to be inconvenienced that I was there. Never looking up to acknowledge me. Never glancing away from her phone screen. She stared at the phone the entire time while periodically asking me questions in a disgruntled and inconvenienced tone. I was ready to get out of there. However, the lady that checked me in when I picked up the truck was very nice, friendly, and informative. (Lady with light hair)

Évaluation :

5

Will recommend

Évaluation :

2

Friendliness, know what they are doing. Not book trucks that are broken. Website sucks. Worse customer experience ever.

Évaluation :

5

Excellent staff, very clean and secure

Évaluation :

5

Well kept facilities. Will return.

Évaluation :

5

There were no keys for the U-Haul and I was charged for the rental. Please refund my entire amount, since I was directed to another U-Haul location and charged for another truck. You charged me $74,63 and I didn't use your truck (Contract #93384120). When I try to call, I'm on hold for 30 minutes before a person comes on the line. Y'all want everyone to do everything online but when stuff doesn't go right, like this time, then YOUR CLIENT has to wait for YOU to answer the phone. I am disputing this charge on my credit card.

Évaluation :

3

Went to pickup truck for 830. They didn't have it and I needed to go to a different location for 930. There needs to be better communication on Uhaul's end, if they sent me an email earlier stating that it was at a different location it would have been a much better experience.

Évaluation :

5

I had a good experience here, both the facility was nice and the staff was nice too.

Évaluation :

5

One suggestion, have a mechanic take a look at the steering rack and transfer case of the one I rented. Steering was very spongey. Breaking was a tad rough for a uhaul so I would have the master cylinder and brake drum looked at as well. Nothing major, just a suggestion.

Évaluation :

5

The ONLY reason we left was because we needed a bigger unit and they didn't have one available. Loved everything about the facility.

Évaluation :

5

We had a unit for four years and used it extensively. We never had any issues with the unit, the facility, the hours, or the staff. If I need another unit at any point in the future, I'm coming back to this one.

Évaluation :

4

The guy that was on Duty was real nice and patient nothing really the computer was real slow but no fault to the worker

Évaluation :

1

Provide better customer service. Clean the inside of the truck. When someone pays for a reservation, Uhaul should RESERVE the truck. My pickup and drop off changed 3 times! I will never use Uhaul again. Complete waste of money!

Évaluation :

5

Thanks Jennifer and staff. Everything went great.

Évaluation :

5

Staff was very friendly/helpful and facility was clean and well maintained.

Évaluation :

2

Scheduled for a certain day then get a call saying the facility was not even built yet and have to wait a month to go bring my boat. Now getting emails asking about my experience.....still waiting...

Évaluation :

5

Everything went smoothly! I will definitely recommend this company and continue my business.

Évaluation :

5

Everything you did for us was fantastic. Great truck, fair prices, and great availability. You made a super difficult task for senior citizens as easy as can be considering. THANK YOU SO VERY MUCH!

Évaluation :

3

No comment. Checking truck in was very easy and courteous.

Évaluation :

1

I was not informed that there was charged for mileage. Upon the return date of the uhaul I was told that I am being charged for mileage. I informed the corporate office upon signing my contract I was not informed about additional fees. I spoke with representatives on Sunday because it was not clear in when I needed to return the uhaul. I told the representative. I would be making another trip. She never informed me there would be extra fees applied if I did go over the mileage. This is very poor communication. I reviewed my contract and there was no information on the contract about overage.

Évaluation :

1

Location could not give me a real receipt/contract and charged me additional money without explanation of why after I had set up everything online with website and prepaid what I thought was the total charge except for gasoline. Very disappointed with Lafayette location.

Évaluation :

5

It was a great experience. Vehicle was exactly as requested along with the equipment. It was ready on time and the service rep was quick and knowledgeable.

Évaluation :

4

Very helpful. Very nice location no changes needed

Évaluation :

5

Great location. Great people. Very friendly and helpful.

Évaluation :

5

Jennifer was very pleasant to speak to.. She was very knowledgeable with the info she gave us. The building very clean and maintained

Évaluation :

5

Jennifer is the best!

Évaluation :

5

Couldn`t have been more pleased!!! Great facility and Jennifer is the best!!!

Évaluation :

5

Drop off went very well.

Évaluation :

3

very nice facility

Évaluation :

4

The truck quick running once we arrived in Lafayette and unloaded the items at the storage facility. We tried to crank it to take it to the gas station to put gas in it. The truck would not crank. I called UHaul and spoke with a representative, and I called the storage facility, which is a drop off point for UHaul, and reported the problem. I received a bill from UHaul this morning for $45 for gas. I should not have received a bill for gas. I was prevented from putting gas in the vehicle because the equipment failed to operate properly. You can improve for the next customer by not unnecessarily billing the customer when your equipment fails.

Évaluation :

5

No problems with the service

Évaluation :

5

Management was courteous and facilities were easily accessible and clean. Great facility to store your personal items.

Évaluation :

3

Communication

Évaluation :

4

Good condition. Friendly staff. Setup and security made me feel safe while dropping off items for storage.

Évaluation :

4

At least this time, the ac and the heater worked in the vehicle. Big improvement.

Évaluation :

1

The uhaul was dirty on the inside. It was not cleaned out. The lady at the place was rude. She charged me for damages that were already on the truck which really upset me. I will never get a uhaul from this location again.

Évaluation :

4

The facility never received the reservation we made online.

Évaluation :

3

Have the staff check the drop box as they are supposed to and not assume that rentals were not dropped off.

Évaluation :

5

Very Professional.

Évaluation :

4

Make sure that the tires are not retreads.Though I had an issue on my trip. Uhaul was fast and reliable from the time I called for help till I was back on the road only one and a half hours had past. So that was very good.

Évaluation :

1

They should have been open until 5 pm. No one was on-site at 4:55 pm, yet "security" doors were left unlocked. If you're open until 5, then 5 it is!

Évaluation :

4

go in and get your uhal and a smile today

Évaluation :

4

Very good

Évaluation :

3

did not want to accept the car hauler drop off

Évaluation :

4

Very nice people and clean van

Évaluation :

5

Excellent service!

Évaluation :

5

loved the manager, Jennifer as she was so helpful.

Évaluation :

3

I was quoted 0,25 a mile but was charged .89.

Évaluation :

1

The third party renting company "Anytime Storage" did not give proper information and took no responsibility for any issues that came up. I was left with no help when the drop off place was closed. Also, the vehicle dash alarmed with a high temp. Anytime Storage was called and did not call me back with any information as what to do. I kept driving hoping the truck would not overhead and damage.

Évaluation :

5

Yep, Thanks for the lolly-pop and water yesterday...We were hot! Great Service.

Évaluation :

5

Excellent facility and employees. Highly recommend!!!

Évaluation :

1

3 charges were taken out my account and two of which I am still waiting for my debit. Account to be credited. The trucks brake fluid was very low along with trash inside the truck as well.

Évaluation :

5

In all fairness, the place is new and the drop off I made must have been the first one they had. The lady attendant was neither friendly nor helpful. She had to call and ask someone how to check the trailer in. The emailed receipt was blank.