Customer Reviews for Apache Sands
(Concessionnaire U-Haul dans le voisinage)

2 536 évaluations

7602 E Main St   Mesa, AZ 85207
(at Sossaman)

(480) 830-9393

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 5/29/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(480) 830-9393

7602 E Main St
Mesa, AZ 85207
(at Sossaman)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 5/29/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This wasn't our scheduled pickup location. But Apache Sands pulled through for us when a previous renter didn't return the equipment on time to our scheduled pickup location. I liked how I received texts with pertinent info, right when I needed it. Everything was great.

Elizabeth P. 
Évaluation :
3

Issue with gas charge, no clear directions on where to return vehicle on the property. Charged an additional $28 for gas, even though tank was put back to where it was

Robert M. 
Évaluation :
2

Make sure all locations have the right equipment when I reserved my truck I ordered a appliance dolly and moving mats got home to move open the back of the truck to find no dully or moving mats called back into the store just to be to told that someone should have told me I had to pick up that equipment from another location they could of disclosed that when I first went in to get the truck I didn't think I'd have to double check on the items I reserved already

james R. 
Évaluation :
1

Location was closed on Sunday and the keys for my truck were not located in a drop box. I had to get a hold of an agent, had to take a smaller vehicle and was 40 minutes late because of the hassle. It cost me extra money to have to do more than one trip with the truck because of the loss in size and more time in manpower, gas, and mileage. I'm very unhappy that after speaking to a customer service rep about the situation that they didn't attempt to make the situation right. At this point, I will not use Uhaul again.

Nathan W. 
Évaluation :
2

They don't communicate. I ended up paying 60 extra for not returning it on 1/4 of a tank even though I got it completely empty.

lena W. 
Évaluation :
5

Customer service was awesome.

Terri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keven S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
5

Always nice to work with Apache Sands uhaul.

mariyln O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Chris is a awesome rep for you guys..,,,

CHRISTOPHER H. 
Évaluation :
5

I already recommended Apache Sands. The online reservation system failed us.

Pat K. 
Évaluation :
5

Apache Sands is great. We always go there to fill our propane tanks so I figured I would use the location to rent our truck to move. The process was quick and easy. I did have a little bit of an issue with getting the after hours online check out completed but that was not an issue on the location. Je les recommande.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Your service was beyond excellent! My daughter and I were first there to rent a Uhall truck to move a refrigerator , the service man was amazing he told us that the truck didn't have a ramp and if the refrigerator was taller then the truck and you can't lay the refrigerator down . So he noticed that my daughter had a trailer high hook up and that all we needed was a ball ,the connector insert, and clip to hold it in place and Ace hardware down the street has them. So we thought that will be easy so we brought back the equipment and found out that we bought the wrong size ball. He said we'll that's OK You can use mine . So the service man was the bomb. We so much appreciated his help and would totally come back to rent a trailer again and again. We appreciated him as he went way beyond our expectations . This is a 10x company.

Terri A. 
Évaluation :
5

service excellent

rick T. 
Évaluation :
4

Gas tanks should ALWAYS be FULL when picking up & FULL when returned !!! Getting in with only 3/8 of a tank is disconcerting…. Luckily I did not have a great distance to start my travels and was able to add some fuel to the tank…

James B. 
Évaluation :
5

Kryz provided us with outstanding service and courteous service throughout… highly recommend

Barbara F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emy K. 
Évaluation :
5

Friendly, answered questions, very helpful.

Michael M. 
Évaluation :
5

Dropped off Wednesday 4/27/22 7:00 am

kenneth U. 
Évaluation :
5

Great customer service + Excellent pricing = Happy Customer! Merci!

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
3

Offer more guidance in the pickup process. We got kicked out by someone who needed the space the truck was parked in and we didn't know we were supposed to use the app on our phone before driving off with the truck, so by the time we reached our loading location, the link to the app had expired.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANCIE K. 
Évaluation :
3

I blew a fuse and some lights didn't work. Improve maintenance and inspection. Chains worn out by previous renter.

David R. 
Évaluation :
5

Love renting from this place! Kryz is awesome and I always receive excellent customer service! Thank you :)

MICHELLE L. 
Évaluation :
3

Well I got a call the day before saying that the trailer at the location I rented it was not available and that I needed to pick it up at another location that was OK but upon showing up to the other location I was told that the furniture blankets would need to be picked up at the third location which I believe is pretty poor customer service

kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tarranc M. 
Évaluation :
3

I got the truck at one location, then I had to drive to 3 different UHAUL location to pick up the rest of my order. ARE YOU F'N KIDDING ME!!I spent an hour driving all over town and wasting fuel and mileage trying to get what I had ordered online. I have used UHAUL all my life, moved dozen of times. THIS WAS THE WORST!! Never again...period!!!!!

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom G. 
Évaluation :
4

Let the customer know that the trucks are located in two different areas at this location.

Nubian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
3

Truck was filthy

Daniel L. 
Évaluation :
3

Not sure if we would recommend or not. No one there to process the transaction. We were told that they are open on the last weekend bof the month...which it WAS

EVERETT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

When a person reserves something they should be able to get it and not have their life turned up side down on a days notice. The ONLY reason I'm being nice is becauE the gentleman that worked there was crazy nice and gave us a good discount.

Whitney D. 
Évaluation :
1

I am handicapped and have to use a walker. When I arrived at my destination (Mesa, AZ) I did as I was instructed and called UHaul. I got a recording saying they were open until 5pm... it was about 3:30PM... so I headed over to return the trailer. There was not a soul at the office...door was locked noone to be found. called again and again... same recording. Finally sitting in my walker I disconnected the trailer myself.... it took about 30 minutes...terrible service!

Marvin W. 
Évaluation :
5

No problems at all. Easy in and out. Thank you!

Curran M. 
Évaluation :
3

We have to leave the Uhaul 4*8 on the parking lot. It was closed.

Biraj B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Y. 
Évaluation :
5

Very helpful.staff

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Overall, the customer service was excellent at the Apache Sands location. It's hard for us to know if the trucks are serviced and kept in good condition. Ours appeared to be and it was clean, although there were no moving blankets in the bag on the truck wall. After hours return for a day of rental is 3:30 which seems early. Remember there's always hidden fees.

francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY S. 
Évaluation :
5

Can't think of anything had great customer service there was a computer issue but no fault of the individual working there just one of those things that happen beyond control

frank R. 
Évaluation :
3

CLOSED WHEN I WAS THERE.

Richard S. 
Évaluation :
5

Juan was excellent, went above and beyond for a hassle free experience.

Dustin H. 
Évaluation :
1

The trailer lights did not work properly and I'm sure the staff knew that since he checked the lights before letting me leave the place.

Kammyron L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Service was top notch. I see no improvements needed.

Sue T. 
Évaluation :
5

Juan who checked me in was very helpful and friendly. Merci.

Lane O. 
Évaluation :
3

Still waiting for a return confirmation…I returned trailer 6 hours after I rented it. The attendant was alone. He took the hand truck(dolly) out of trailer and put in office. Told me to put trailer on side of building with all the other trailers and he would complete check in later and send receipt. I never received anything.

GLENN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Jaun provided excellent service friendly and provided info where to obtain hitch as he did not have any

john H. 
Évaluation :
5

Picked up during hours

Mitchell G. 
Évaluation :
2

Terrible service. Many errors and excuses.

David G. 
Évaluation :
1

Could have and should have provided some kind of receipt instead nof just unhooking and dumping the trailer on its nose. Caused a huge amount of aggravation with their incompetence and I was accused of STEALING THE TRAILER. I do not need this kind of aggravation by your incompetence.

Merle A. 
Évaluation :
5

Quick and easy. Very pleased with the young man who assisted me.

Ricky E. 
Évaluation :
3

The truck was under 1/4 full of gas. We took it back almost 1/2 full. Was told we would be rebated. Not. We have used UHaul many, many times through the years and this was not a great experience. They didn't have a 26' and no offer to help find one. Was told if we were late it was a full day charge. Just not a very friendly manner.

Jeannette W. 
Évaluation :
5

Great customer service. Highly recommend.

JAMES L. 
Évaluation :
5

Excellent service Gentlemen At counter

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
2

I was very confused my son paid at the desk and then it said when we were returning our keys to pay and I had to go to 2 different locations and 1 man kept calling me hon! and I told him my name is not hon and we didn't know what to do with the dollies I rented it was after closing and nobody had told us so we left them in the truck . Next time I move I will not use uhaul.

Shirleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Friendly and very helpful. Chris is great!

Iris M. 
Évaluation :
5

A super group of guys to do business with. Very accommodating, know you by name, look out for there customers, always willing to help you and go the extra mile to take care of you, Apache Sands re-opening as a full service do all automotive service center has been a great addition to our east Mesa area. They operate on integrity, knowledge and customer service - I highly recommend them for all ones automobile needs.

Glenna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA H. 
Évaluation :
4

All was well here. Staff member was great and friendly.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley A. 
Évaluation :
5

It was seamless. Kryz Rupp was excellent.

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darral B. 
Évaluation :
3

I wish when I brought back the vehicle, someone should of checked me in. At that time I could of been told that I owe more money at that time, not though a email. Just my opinion.

AL C. 
Évaluation :
5

Keep up the good work

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
5

Had amazing service. I go out of my way to use this establishment and am always very satisfied.

Matthew M. 
Évaluation :
5

I will say the U Haul Pickup location was on top of there stuff. But the trailer itself was a complete nightmare to pull. I would NEVER rent one again. I have pulled many of trailers in my life and would 100 % say it was the worst. It was so unsafe while I pulled it across country. Also I loaded it to the standards it said and also am a CDL driver that has to load his own load. So I would never let anyone in my family risk their life to haul one of these.

Maxwell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY H. 
Non les évaluations ont été soumises pour cet établissement.

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