Customer Reviews for Apache Sands
(Concessionnaire U-Haul dans le voisinage)

2292 évaluations

7602 E Main St   Mesa, AZ 85207
(at Sossaman)

(480) 830-9393

Heures

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 11h am

Services dans cet établissement :

Pour nous contacter

(480) 830-9393

7602 E Main St
Mesa, AZ 85207
(at Sossaman)

Services dans cet établissement :

Heures

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 11h am
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston B. 
Évaluation :
5

Very helpful man at the reception and at return. Very satisfied.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
1

Guy was rude and told me if I didn't fold the pads he would charge me!

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EBONIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY K. 
Évaluation :
5

Been renting trailers for may years because of great Customer Service and trailers always available when needed John O

john O. 
Évaluation :
5

Do your job right, the first time.

RODERICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

Great service, really friendly personnel. Vehicle clean and worked great.

JOHN N. 
Évaluation :
1

We had trailer for 2 days being charged for 3 we rent trailers from uhaul a lot debating on buy my own trailer cause a bad experience

Diane S. 
Évaluation :
3

Left rear tire was at 34 psi. Should be at 84 psi.

STEPHANIE P. 
Évaluation :
5

Thanks

Stacey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan O. 
Évaluation :
5

Very good customer service

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

I don't to much hauling anymore im retired and old I have always used U-Haul when needed

Keith S. 
Évaluation :
5

The young man who helped me as I returned the trailer was one of the nicest individuals I have ever encountered in a customer service situation. He was fantastic. If I ever need another U-Haul product, I would go to that location just because of him.

J S. 
Évaluation :
5

Staff was friendly and very helpful.

Sam O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY J. 
Évaluation :
4

Trailer gate was difficult to close and secure.

Paul V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
5

Keep up the great work and thanks for your professionalism!

Lilas V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
4

Give the right lock box code and correct slot so customers aren't stuck waiting around when they are using the 24 hour service for a reason.

Braden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
3

Attitude and better customer service. Hire more people so customers don't wait so long.

DENNIS D. 
Évaluation :
5

Juan was incredible in his service. He hustled to ensure we had the right number of blankets in the truck and was very courteous throughout the transaction, even with a long line of customers. Would absolutely recommend going here again.

Kevin G. 
Évaluation :
1

I came in 2 days prior to rental date to confirm everything so I did not have any problems. The attendant assured me I could purchase a 2” ball there needed to pull the trailer and that they could install it on my hitch. When I arrived on rental day (leaving on a 15 hour drive) I was told there was no 2” ball to purchase and they do not install anything. Honestly since moving to Arizona two of the most unhelpful people I have dealt with. I had to go buy a ball and then go to an auto repair to have installed on my hitch. What I learned is to deal with a Uhaul certified Dealer not a satellite location that carries a few products. Will NEVER recommend this location for anything. They do RV repair, towing and a multitude of things.... but could not install a ball on a hitch. Also when I tried to drop my equipment on the drop off location I was told the equipment hooked up was not the equipment that was on the contract. It was a HUGE hassle to drop the trailer due to it being the wrong equipment on contract. Very poorly mismanaged!!

Jamie C. 
Évaluation :
2

We needed to extend our time to have the truck. So called the location and nobody would answer the phone. I left 2 voicemails that never got responded to. I even attempted to call the main Uhaul customer service numbrt and was on hold to the point I hung up.

Patricia H. 
Évaluation :
1

I arrived at my Uhaul on time with my mobile device which told me that I had to wait for the store to open (closed Sundays) to find out (after a 25 minute wait on hold in the rain) that my truck that was confirmed wasn't there. I was given the address for another store to get a different truck. We drove 7 miles out of our way to find another closed Uhaul store. Now I get a text from Uhaul explaining they gave me the wrong address. The new address is about nine blocks from the first place. Hooray, there's a truck and an open sign lit in the window. The employee seemed a little confused but we figured it out. Only two hours of downtime with a 20 $/hour helper and we were on our way! Great truck, lousy service. Not even an apology. Thanks for making my moving experience so cheap and smooth (sarcasm).

MARTIN K. 
Évaluation :
5

U-haul dealer was very pleasant and very professional. Made it easy to rent a unit.

THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt J. 
Évaluation :
1

Better customer service. Had to wait a long time 30+ minutes before we even got the truck. Found out the ac didn't work which we think should have been known before we got the truck. Agent told us to go to another location but said they could not call to verify truck was actually available. We went to other location and sure enough truck was not available there either. We had to call transportation to tell us where to go for another truck. We did not receive the support we would expect for the situation.

Matthew C. 
Évaluation :
1

I got ripped off. Was over charged for the rental. Don't rent there agIn.

Art O. 
Évaluation :
2

Don't leave face masks in vehicle. Equipment paid for was not received

Patrick F. 
Évaluation :
3

Returned my trailer early on a Friday and was told I would receive an email that it was returned, which I never received. On Monday I called to tell them I never received the email and come to find out it was never checked back in. The gentleman I spoke with took care of it after giving him the some information and I received the email . I can only imagine what would have happen if I had not called on it. Follow through on your end would be my recommendation on this situation.

Tami S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian G. 
Évaluation :
1

Customer Service was awful. The rep could have cared less I showed up that day. Prior to arriving I checked in on-line as suggested. This location could not find that contract SO I guess they created a NEW one?? Trailers were parked within 1 inch of each other, when the U haul rep abandoned me.. I had a horrible time just trying to get the trailer out and away from the other trailers so none would get damaged.

Charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

The gentleman who was working when I rented and returned the truck for me was fantastic. Very nice and very professional.

Travis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan R. 
Évaluation :
3

Right tail light was out.....

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk T. 
Évaluation :
3

The site was not well laid-out - rather confusing actually. A couple more small directional signs to the office would help. The guy at the desk was very helpful.

Douglas D. 
Évaluation :
2

Don't debit customers debit card more than what the receipt indicates is owed. That's what happened to me.

michele c C. 
Évaluation :
5

Everything was very good the service was excellent employee was fair very helpful and very eager to get me all set up so I was completely happy

Sharon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR D. 
Évaluation :
5

Uhaul is always great to deal with There are some great people who work there

Miriam E. 
Évaluation :
1

The floor of the truck bed was the dirtiest I've ever seen when renting a truck. There was actually dirt and rocks all over the truck bed that I had to spend about 30-45 mins with my own cleaning supplies to sweep and clean myself. The cup holders for both the drivers-side and passenger-side had beverage spills all over them, and there was wrappers all over the place. VERY POOR EXPERIENCE. I would hope Uhaul would refund me at least 30 $for the time and trouble.

Paul B. 
Évaluation :
5

The truck was a little dusty. But was a good time and move for me. Merci.

Michael N. 
Évaluation :
2

Returned truck with more fuel in it than was when I picked it up and was charged for fuel. Charged for a dolly that I never received. Charged for moving pads that were never received.

Nate B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Juan PEREZ was great at the desk

William B. 
Évaluation :
5

Aucun

Johnny W. 
Évaluation :
5

Was a great experience. Quick and easy. Would use again.

Douglas S. 
Évaluation :
5

I didn't even have time to park before they started to help. Great service. Highest recommendation at this location to use their services!!

Jeff K. 
Évaluation :
5

Great customer service! Chris was very nice and thoroughly made it a great experience. Thankyou

Joseph C. 
Évaluation :
3

Reserved truck and dolly. Checked in the morning of reservation prior to pickup time and confirmed truck and dolly rental. Upon arrival, no dolly available and no prior notification received of this. Very detrimental to not have a dolly when moving and to find out the day of!! Also tried contacting the location numerous times day of rental and could not reach anyone. Very disappointing!

Emily O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
5

I was very surprised. When I had to put gas in it when I picked it up. I have rented from here many times. They are great. If they don't have what I need. They find it for me. They don't just send me out the door. I'm a native of this area of town. I tell everyone to rent from them. I give them 5 stars. Terri H.

TERRI H. 
Évaluation :
2

This location is often short of equipment including blankets (how is that possible?). This the closest location to me and after using them for years I will never return here! I was not given instructions on the return of equipment at the time of the rental. When I called to inquire about equipment return policy no one answered the phone so I left a message at 10:05 am. requesting a call back and no one returned my call even still after just under 24 hours of placing the call. Good for U-haul for having a necessary service for me to use.....shame on U-haul for this locations terrible service!!! You asked for the feedback and I gave my honest experience.

Richard J. 
Évaluation :
2

The guy at the counter was friendly enough, but at the absolute very least, clean out the damn used diabetic testing strips! The cab was filthy and there was sand in the box. The truck was obviously not cleaned recently, as there was also food debris on the floor and in the cup holders in addition to the biohazard material. “Would you recommend this location to a friend?” HA! Right.

William D. 
Évaluation :
5

The gentleman at the front was helpful with my return

Lisa V. 
Évaluation :
4

I reserved a hand truck a week ahead of time in person. Agent said he would add it but when I picked up the truck I was told the hand trucks were all rented

Stephen M. 
Évaluation :
5

Excellent service

Bill Q. 
Évaluation :
5

I'll be back in January to rent another to move to permanent home!

Charolette E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod M. 
Évaluation :
1

Ordered truck, furniture pads and appliance dolly. Got 5he truck and thats all.Clerks attitude was worthless. Told me I could drive around to other locations for rest of stuff. He also gave the impression he could care less if I rented anything. I will never go back and neither will anyone I know.

Jeffrey S. 
Évaluation :
1

Absolute worst experience I have ever had with a moving company. Spent 2+ hours trying to get my truck. Customer service was minimal help and continually transfered me. Was on the phone for at least an 1,5 hours trying to get truck through online pickup, since this locations was closed. Finally made it through all the steps, only to have the wrong code to access the lockbox where the key was, and had to start back from point A. Called customer service, waited on hold for 20 mins, only to be transferred AGAIN! Would not recommend. Use any other moving truck company, except this one! This will also be going on Google review, and any other website I can find.

ANTHONY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie J. 
Évaluation :
3

The waiting time was about 20 minutes on the phone need to improve the waiting time

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

I have always went here to rent trucks or trailers. They have always been very friendly, knowledgeable, helpful and easy to work with. Definitely recommend.

tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

Great as is.

Charles P. 
Évaluation :
4

Equipment was not clean. Online check in did not speed up process.

Ryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
2

Better signage, confusing where the office is.

JESSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenilee V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny L. 
Évaluation :
5

The salesperson was friendly, helpful and fast on both the pickup and return of the trailer.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtis T. 
Évaluation :
3

Truck windshield was very dirty, I asked the attendant to clean it and he told me to put some fluid on it. Would recommend because of the location.

Ronald J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Slone B. 
Non reviews have been submitted for this location.

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