Évaluations des clients Apache Sands

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Apache Sands

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jose N. le

Évaluation :

I reserved a 10 ft truck and they called me 20 minutes before my reserved time saying it wasn’t available. I was offered the 17 ft as a replacement at the same price which was fine. But when I got there the reservation wasn’t complete for the bigger truck. I had to call and get it corrected. Only took about 15 minutes but the point is I only reserved for 2 hours and that 25 minutes takes time away.

Gary R. le

Évaluation :

Use this location for all of our rentals. Everything is quick and easy. Customer Service always great.

Cynthia P. le

Évaluation :

Easy good experience!

Gary D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy S. le

Évaluation :

I dont know that. That could happen i feel i had an outstanding experience

Kit M. le

Évaluation :

The bag for the blankets was already open and the seal for the hand truck had already been broken. We ended up using them, but would have been nice to have had the option not to.

William P. le

Évaluation :

Horrible experience....I rented a 26 foot truck to move across country...the first truck they gave me had an obviously broken seatbelt on the driver's side.....so they gave me a second truck....this truck was half full of gas so i drove to gas station and filled it...then drove home and parked....when i got out of truck i noticed a strong smell of gas...and i saw a trail of gas going all the way down the street...and gas was pouring/raining out of the gas tank....i immediately called apache sands and told them...they had the gall to ask me to return the truck...i told them i would NOT because it was unsafe...they came out with a 3rd truck...to their credit..the district manager came out as well and explained to me that they had a spate of recent vandalism where thieves were siphoning off gas by breaking into the gas tanks...he gave me his card and told me to call him if there were any other problems...the next day as i was driving through texas...i was stopped by a state trooper...because the bulb on the license plate was out...so i am standing on the highway in the freezing cold...being interrogated by a bunch of asshole troopers....i was polite and contrite....and STRESSED OUT.....QUESTION?....does Apache Sands/Uhaul not have a checklist/protocols in place to make sure their trucks are safe and in working order before they leave the lot?....If they do...then their employees are completely INCOMPETENT and/or NOT DOING THEIR JOBS.....3 TIMES AND 3 TRUCKS LATER......I WILL NEVER RENT FROM UHAUL EVER AGAIN AND I WILL MAKE SURE I LET EVERYONE KNOW WHAT A HORRIBLE EXPERIENCE I HAD....IF I COULD GIVE 0 STARS...I WOULD...AND TO ADD INSULT TO INJURY...I WAS NEVER REIMBURSED FOR THE $88.00 DOLLARS IN GAS THAT I HAD TO PUT INTO THE 2ND TRUCK TO FILL IT UP....NEVER AGAIN....PISS POOR SERVICE...WASTING MY VALUABLE TIME AND CAUSING UNDO AND UNNECESSARY STRESS BECAUSE THEY DON,T KNOW HOW TO DO THEIR JOB................

Ellen O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette V. le

Évaluation :

My card was charged twice and I'm on a tight budget I get paid once a month from social security

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael J. le

Évaluation :

The young man that help me out was very nice and helpful. Thank you

James J. le

Évaluation :

a great experience

Silas R. le

Évaluation :

I received the truck with half a tank of fuel. I brought it back with half a tank. I was charged an extra 69 dollars for fuel. They say they refunded me the money, but I'm out that money until it goes back into my account. That was my gas money for the week. I'm not rich and this error really hurts me. I think you need to hire more competent people.

Tabatha W. le

Évaluation :

Le client n'a pas laissé de commentaire.

DeAlea H. le

Évaluation :

Le client n'a pas laissé de commentaire.

James D. le

Évaluation :

Le client n'a pas laissé de commentaire.

David M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathleen S. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

Fantastic experience

Jared W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl W. le

Évaluation :

Need to sweep up guys..... had a pile of dirt in the back. Otherwise they are great and had the truck ready.

Hope C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alec C. le

Évaluation :

Driving back to the location, the U-Haul died while driving down the freeway. I had to pull off to the side of the freeway and try to start it again. After two attempts I got it going but it now had the battery and engine light on. Worried that I would be stranded with the U-Haul I took it straight to the location instead of stopping for gas. I thought they’d be understanding because I was worried I wouldn’t even be able to get it back to them. I offered to still pay for the gas, I just asked to avoid the fee. I was then told that, that wasn’t going to happen. My option was to drive the U-Haul with the engine and battery light on to the gas station and risk it dying or pay a 5 dollar per gallon and an additional 30 dollar fee. I’ve spent enough money moving so I drove it to get gas. I think it’s ridiculous and dangerous to put someone in that sort of position. I’ll never go back to this location again and I’ll definitely avoid U-Haul in general. A little empathy and care for someone’s well being goes a long way you’d hope, but not there it seems

antyonio B. le

Évaluation :

NOT TAKE ADVANTAGE TO OVER CHARGE THE COSTUMMERS

Larry A. le

Évaluation :

The guys working here made sure the hitch & ball part I bought from them was the correct drop size for my 4Runner. Also, they hooked up the trailer to my vehicle and tested the rear lights. Good guys overall. I really can't think of anything they could've done better to this rental. AAA+++!

Debi S. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard L. le

Évaluation :

None

Alex K. le

Évaluation :

Very personable person manning the store. Your online site and online registration is very impressive. Made my uhaul rental experience my best ever.

Alexis W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terri H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dustin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

Fantastic experience

Dencil B. le

Évaluation :

The young man staffing the front desk was excellent. He worked quickly and didn't blink an eye when I changed my mind and traded up to a larger trailer. He said no problem at all and got me hooked up and on my way without having to go back into the office to redo the paperwork.

TINA L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marsene J. le

Évaluation :

The truck wasn't clean enough on the inside need vacuuming

William B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark G. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

Fantstic

Karen B. le

Évaluation :

We reserved a appliance hand truck and one was not available

Joseph Y. le

Évaluation :

All good!

Kevin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debra H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew A. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

back to being perfect

John S. le

Évaluation :

Not open on time 5 people waiting by the time personnel got there and started renting equipment

James J. le

Évaluation :

nothing, great experience

James J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cherilyn A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence F. le

Évaluation :

Le client n'a pas laissé de commentaire.

James D. le

Évaluation :

The gentleman was able to service me fast and friendly. He a good person for customers service.

Michelle J. le

Évaluation :

Everything was perfect.. Thank you

Tom W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dewayne M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

denise J. le

Évaluation :

The online app to pick up and return is very difficult to use and takes too much time.

Frederick J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tim P. le

Évaluation :

Le client n'a pas laissé de commentaire.

David W. le

Évaluation :

the process was very confusing. Although nice, the rep seemed really confused about charges. The pickup was to have 1/4 tank of fuel, but was actually on empty. I went back in to tell your rep & he had to call to find out what to do. I was told to put gas in above a 1/4 tank & he would work it out when I returned, which he did but I was uncomfortable not knowing what the truck would cost me. The truck was NOT clean inside but since I only had it for the afternoon, I guess that wasn't terrible, but I would expect that it would be clean.

Patricia A. le

Évaluation :

The windshield could have been cleaner.

Vicki H. le

Évaluation :

The trucks should have a full tank of gas When being picked up for rental. It’s annoying to have to buy gas before using them. Then the renter can fill it up again before returning it. It’s Almost annoying enough to make you consider using your own vehicle instead of renting one. I hope a full tank is required in the future.

Wen L. le

Évaluation :

Fast check out. Excellent service.

Adam S. le

Évaluation :

Le client n'a pas laissé de commentaire.

AISHA F. le

Évaluation :

Fast easy no hassle pickup and return. Thank you!

Jeffery L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce P. le

Évaluation :

Le client n'a pas laissé de commentaire.

shiela S. le

Évaluation :

Rear view mirrors could not be adjusted properly. Front end was light and drifted all over.

MARK E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leo H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Meaghan B. le

Évaluation :

I had to pick up the truck on one day and the auto transport on another. It required me to submit the photo review at pick up for both on the day I picked up the truck even though I didn't get to look at the auto transport or pick it up until the next day.

Leo H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keven S. le

Évaluation :

The price I was quoted was $18.95 and I was charged $24.95. Just think it should all match.

Elizabeth M. le

Évaluation :

Your personnel are great, thank you

Brian M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronda F. le

Évaluation :

The truck cab was reeeeeally dirty. It actually smelled, just needed vacuum and wipe down. When the desk clerk opens the door at 8am, he needs to offer to help first in line. I arrived away 7:40am so I could be helped first. A "professional" mover got there at like 7:55am, the door was unlocked and he walked straight to the UPS desk, he likely knew which desk was right as I didn't because I've never been there. The clerk should've offered to help who was first in line, or minimally, helped who processed their rental online and just needed their key.

Mark K. le

Évaluation :

Le client n'a pas laissé de commentaire.

john C. le

Évaluation :

The people are very professional, and friendly.

Marcus J. le

Évaluation :

As above

Lynn K. le

Évaluation :

Have the ability to refund to my credit card, unused prepaid days

Bradley L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karrie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clifton M. le

Évaluation :

Keep doing what you are doing!

Betty B. le

Évaluation :

Quick and easy service, it all went like clockwork.

Molly G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Turee T. le

Évaluation :

Staff was very helpful and attentive when renting and returning equipment.

paul B. le

Évaluation :

Everything was just great

Ashley J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darren S. le

Évaluation :

While they had almost a dozen gas pumps on site they did not inform me the were not for public use. I returned the truck on time Sunday morning yet they charged me for another day and have yet to respond to my request for an adjustment. Suspect practice in my opinion and I will let absolutely everyone I know to stay far away from this location.

Roberto A. le

Évaluation :

Chris was professional and assisted to inspect and hook up the trailer.

Jimmy W. le

Évaluation :

Check latching pins on loading gates on trailers. They maybe bent.

paul B. le

Évaluation :

These guys had me in and out in no time at all and everything went perfect. Would definitely recommend!??

William R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert O. le

Évaluation :

Le client n'a pas laissé de commentaire.