Customer Reviews for Apache Sands
(U-Haul Neighborhood Dealer)

2 989 évaluations

7602 E Main St   Mesa, AZ 85207
(Northeast corner of Sossaman Rd & Main St)

(480) 830-9393

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(480) 830-9393

7602 E Main St
Mesa, AZ 85207
(Northeast corner of Sossaman Rd & Main St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The gents at the counter were very nice and helpful.

Xochitl G 
Évaluation :
5

The are amazing highly recommend them

Martin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWANE J 
Évaluation :
5

Overall have had excellent service at this location. Will use them again if the need arises

kurt p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F 
Évaluation :
5

Truck had 125K on odometer, transmission was whining , airbag light was on.

Michael M 
Évaluation :
4

Returned after hours.

Dennis S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami H 
Évaluation :
4

When a person picks up a vehicle the vehicle should have a FULL TANK OF GAS.. That is poot customer service.

Joseph F 
Évaluation :
3

Hard to find

Savannah C 
Évaluation :
5

The truck was great - almost new, interior clean, mechanically great. However, a previous renter had spilled oil in the bed. I initially thought it was water, but it was a lightweight motor oil. I had to clean it up before I could use the truck for my load. Easy to miss, but please be more careful with incoming inspections.

Georganna L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal J 
Évaluation :
3

New person and so things dragged on longer than usual. Also interruptions with phone reservation and customer needing help booking. Eventually another person helped out, but they also weee not experienced. It took close to 30 minutes

Jim F 
Évaluation :
4

The staff at the rental location was very courteous and prompt. they handled everything perfectly. I have only one complaint and it is NOT about the rental facility; it is about the fee structure! Your website says "Environmental fee of $1" and I noticed it is $2 on my final bill. I realize this is only one dollar, however , if this is done thousands of times daily across the country, Uhaul is making money under false pretenses. I rent equipment from Uhaul several times a year and must say that this disappoints me. This should really be fixed as this is technically fraud. I would like to have my $1 credited toward my card if at all possible.

Richard A 
Évaluation :
5

Danny, did a great job of getting us hooked up, explained our responsibility, driving while pulling a trailer and answered all questions. Friendly, convenience and clean facility.

GREG K 
Évaluation :
5

I recommended this to a friend!

loren s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman T 
Évaluation :
4

The customer service agent was very nice and helpful. The only hiccup was that on the morning of my rental, the U-Haul computer system was down for hours. I wasn't able to rent the vehicle at my 10:30 am pickup time. Had to wait until the same afternoon. I'm surprised there's no way to rent a truck the old school way, without computers. That was an inconvenience.

Joseph D 
Évaluation :
5

Great unit clean and easy to tow

Brent B 
Évaluation :
5

Apache Sands is the best UHaul center I've been to. Always excellent trucks and service.

KENT B 
Évaluation :
5

The guy who runs the front desk is always so easy to work with. He is knowledgeable and professional.

Jerry L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesenia T 
Évaluation :
5

I took a picture of a small chip in the windshield when I noticed it a couple hours after I pick up the truck. The windshield was filthy and had what looked like oil from someone's arm or maybe a small dog because I did see animal hair in the cab. When I returned the truck the guy said that wasn't there. He said the truck was dropped off the night before and the pictures from the previous renters didn't show the small crack. The windshield was so dirty and the crack was so small it could easily be over looked. Felt they should have cleaned the truck before rental and documented after they cleaned it. I did put the reservation in more than enough time to have had it cleaned. Clerk didn't really seem to care to work today.

John T 
Évaluation :
4

This location worked. However this was my second attempt for renting an 8 foot truck. The first attempt was horrible!! I tried to rent from main street in Mesa with the large storage facility. The did not provide me with a truck. I was never contacted. If you are discontinuing the truck please don't waste my time and tell me a truck is available when it was not. Very disappointed with U haul!! Very poor customer service!

David D 
Évaluation :
5

Excellent service and friendly helpful staff

William K 
Évaluation :
4

Good experience mostly, however, please make sure the return location is specified exactly on document to avoid stressful drop off.

Arndt R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan T 
Évaluation :
5

Trying to do the pickup with the mobile app SUCKS! Too many glitches, complete waste of time. Had to go inside and have an associate help me. Luckily it was during regular business hours. Truck was not checked out before I rented it. A hand truck was still in the back from the previous customer. Overall the experience was problem free. Gotta work out that mobile app thing though!

Catherine D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIZ B 
Évaluation :
5

Love kyrze( might have spelled thst wrong)and the team. Super helpful with my businesses needs, and will be using them in the future.

LOWER S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorie V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john h 
Évaluation :
5

For weekend pick ups and drop offs, one person at the counter isn’t enough

robert h 
Évaluation :
5

Have more supplies in stock. Didn't have a furniture dolly available. We ordered 4 days in advance.

Steven N 
Évaluation :
4

This was fine for the experience and price.

Ian J 
Évaluation :
5

I have rented other nice or at the least acceptable transport trailers from UHaul in the past, but this particular vehicle transport trailer should have been retired years ago. It looks beat to hell and showing rust. Date codes show it from the 90's . It towed ok and did the job, but looked like it was ready to fall apart and was sagging and bowed like it was tired or had been overloaded. Please retire this poor old trailer. It deserves it, and so do your customers and your reputation. Merci

Edward H 
Évaluation :
4

Easy no hassle drop off

Lorena T 
Évaluation :
5

Everything was easy from start till to finish.

claudia e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B 
Évaluation :
5

Everyone at Apache Sands is so helpful and polite. Danny helped us, and so did Chris.... both young men are so professional , polite and helpful. and we appreciate them very much! Danny went out of his way and found something that we had left in the back of the trailer ....something that was small and insignificant, but had great importance to us... it was something of nostalgic value. He found it and saved it for us, and we appreciate it so much... he made our day God bless you guys, we will come back to you every single time we need a trailer!

Nancy D 
Évaluation :
5

The U-Haul app is crap. The 24/7 pickup does not work. Paying moving labor through the app does not work. Until this gets repaired you should quit offering (little alone requiring the use of) the app at all. I rated the location well because they were very helpful but other than that my U-Haul experience was horrible.

Lance S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V 
Évaluation :
5

I got prompt service and quick checkout. I reported the bad tire issue and was told it would be noted.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L 
Évaluation :
2

Le client n'a pas laissé de commentaire.

daniel g 
Évaluation :
5

I came in without a reservation and in a bind and the person behind the desk was super accommodating and very polite and helpful….second time I’ve rented something here and will continue as long as I’m in the neighborhood and need a rental!

Noel D 
Évaluation :
2

The young man helping me referred me to the 800 number when I requested help on an issue with the truck. As a UHaul dealer I expected more that a phone number.

Joe W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S 
Évaluation :
5

very helpful and was prompt.

JOE C 
Évaluation :
5

Very friendly and well mannered/professional and would def use this location again. They made everything so easy.

Sheryl C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schevon G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol L 
Évaluation :
5

Keep up the great work!

Ramon M 
Évaluation :
5

Easy pickup and drop off. Excellent customer service.

Lynda E 
Évaluation :
3

To make sure both parties know they have the right trailer before leaving the lot

Tamara g 
Évaluation :
2

Walk the customer to the vehicle. Do not make me walk around the building to then have to wander around a parking lot looking for my truck.

Anthony O 
Évaluation :
5

Keep up the good work.

Ron S 
Évaluation :
3

Not very good on customer service and felt I was charged way too much for 1/8 tank of gas.

Mary H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R 
Évaluation :
3

The actual equipment and process was fine, but I was overcharged and contacted them THREE times with ZERO response. I was charged for my estimated mileage at booking (50 miles) PLUS the actual mileage (46 miles) and took photos of the odometer. The beginning mileage was rolled back on their records and was incorrect. Despite me having proof, my request for this to be reviewed went completely ignored. I will not rent there again.

Deborah S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Very professional. Very painless experience. Staff was excellent.

John T 
Évaluation :
3

Four simultaneous root canals would be less painful than using your app.

Nathan H 
Évaluation :
5

It's very nice to be able to rent for you guys. I'm real happy with your service. Merci.

ramon s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEVRIN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timber M 
Évaluation :
5

Easiest trip through usual ever

Mike N 
Évaluation :
5

every thing on this end was GREAT..!!!

MICHAEL F 
Évaluation :
4

The young man that handled my dropoff of the trailer did a good job

Larry R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY C 
Évaluation :
5

I was in and out quickly and the transaction was smooth!

Rickey T 
Évaluation :
5

Staff was very helpful, came out & hooked up the motorcycle trailer for us.

John L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY K 
Évaluation :
5

Dan was very helpful and his customer service was excellent, this guy deserves a raise & promotion! If we could give him 10 stars we would!

Rae A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F 
Évaluation :
4

Apache Sands UHaul did an excellent job. I am, however, disappointed because I was able to make a 7:30am pick up time on the app. The office didn't open until 8am so once I called customer service. They had to cancel my reservation then I had to make another one once the office opened. I was told I would receive a $50 credit for the mishap. I believe I'm supposed to call, but I'm really not sure. It was very confusing. Please help!!

Pamela M 
Évaluation :
5

Everything was great!

kyle I 
Évaluation :
3

Thanks for renting out your Equipment to me for favor-ant of the Gospel

Daniel O 
Non les évaluations ont été soumises pour cet établissement.

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