Le client n'a pas laissé de commentaire.
Debora M.
Customer Reviews for Apple Tree Auction Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had to Drive to another UHaul Location to get a furniture cart because this site didn't have the one I had ordered. Uhaul did give me a discount on my invoice to compensate for added miles and higher rental cost of cart, which was much appreciated.
Scott R.They are the best!
brett W.Wonderful customer service! I cannot say enough good about the staff and experience.
Nick C.The most annoying thing was the mobile check-in. I've used mobile check-in before and not had any issues. However, this time for some reason I had to provide two names and numbers as references. U-Haul called each reference ten minutes after I provided the phone number. It asked for these references one at a time and didn't ask for them until I was checking in so I ended up sitting in the parking lot for thirty minutes (which took time out of my scheduled rental). I also had issues with using my phone number because last time I used U-Haul I had made the reservation (unknowingly) under a different e-mail. Therefore, my phone number could not be used as a contact because it was linked to a different account. I'm sure if I had been able to check-in in person everything would have been fine but it was after hours and that was not a possibility.
Erica M.The rear door on the truck would not stay in the upright position. This caused a great difficulty when loading or unloading the truck. We should not have been charged the full price for the defective truck we were given.
Malinda W.I just dropped off the trailer because the offices were closed. So, my review is of just the outside of the location.
linda R.Amazing staff! Polite and professional.
Nick C.was kind of confusing where to pick up since there's no uhaul signage. you pick up keys on the opposite side of the parking lot the uhauls are parked. But after asking an employee we found it! :)
Brittany R.Was not very clean. Driver door had issues.
Jennifer G.Truck I reserved was not there. Had to get smaller truck
BARBARA W.Very helpful and always here to answer any questions
Joe H.My location changed about 3 times I was at the other location then they called me saying it was in newark which was about 30 away and where they said they wouldn't have it the first time but did end up having it they said I would be getting 50 dollars off at the end because of the inconvenient of changing and having to get a bigger truck. but I never got the 50 dollars off
Benjamin H.I requested and paid to have to a furniture dolly put onto the uhaul. When I picked up the uhaul there was not a furniture dolly in the truck. I would like my money back for not being able to use the dolly.
Sydney L.APP and Online pickup would not work, after 1 hour 15 minutes on hold call was dropped. Had to call back, wait another 15 minutes and was escalated to a Manager who had to perform a manual pickup. Two hours later was able to pickup.
Thomas B.Easy after hour drop off.
Randy S.This facility is difficult to find. Signage is non existent. Wandered through the parking lot, finally entered a building with NO U Haul sign and asked a worker from an unrelated business where UHaul was located and she called someone to assist us.
Cathy B.My drop off was after hours on Friday and it took until Monday to get the equipment checked in. Uhaul says you can drop off after hours, but the website provides no means to do so. There was indication of an app that is available, but I do not use a smart phone. I tried every other avenue, including the 800 number, but the contract stayed open on the website for three days.
MARTIN F.Pick up by mobile phone was a disaster. Locks would not open. Vehicle had barely any gas. We had to call U-haul customer service and were on the phone for an hour trying to complete the pick up process. Our reservation was double booked and we had to drive 30 minutes to pick up a truck. Called us less than 24 hours to confirm the truck was going to someone and we would have to drive further to get another one. We were charged more than what was quoted. We were supposed to get a $50 discount for the double booking and not be charged for being given a larger truck. Neither was taken off of our bill. The delay caused us to be late dropping off at the destination facility. Because of this we will be charge the additional $20 for dropping off after office hours .
Charles O.Thus location didn't clean the truck( front cabin) after the previous rental....
Jamye W.