Évaluations des clients Appleton Area Storage LLC

Very helpful and friendly service. Easy to pick up and drop off equipment with lots of room

I was very impressed with Uhaul location. Would highly recommend this location. The manger was extremely helpful.

Upon arrival, the vehicle was already running & warming up for me. They didn't have an appliance dolly which I requested however I used a regular one & it did the job.

I have rented previously from this location. Every time has been excellent. Very helpful. Clean trailers. Well lighted area. John is Outstanding! He explains everything very well and very detailed. Thank you!

Very friendly and knowledgeable. Works very hard to make your experience a great one. I truly appreciate all their help. I have used them on multiple moves and they continue to impress me.

John was very helpful with every aspect of pickup. He went above and beyond to help us! Highly recommend this location.

Very friendly and polite workers

Very nice and friendly to deal with went up and above expectations.

Not a thing. Great experience. I'll do it again. Owner was helpful and courteous

The person was very helpful and the process was clean and quick.

No comments

Great service! This location went out of their way to make things work for us. They even came in outside of their normal hours to make the rental work for my schedule. I highly recommend this location!

Nothing. The guy was very friendly and informative.

Very helpful!

I did the check-in online which didn't work at all. My address was wrong it didn't recognize my location. Yes, location services on mobile phone were on. The representative had to dispatch the truck from his remote computer. Same thing happened when trying to return the truck. It wouldn't recognize my location and the drop off was wrong from what was specified from the representative. I spent more time trying to check in & drop off then actual drive time. Not impressed with the online thing .

Phenomenal service! I have already told several people how great I was treated. The owner of Appleton Area Storage LLC was very pleasant and kind to me. I will certainly rent from this location in the future when I need a moving vehicle. Thanks again!

Nothing it was seamless awesome keep up good work appreciate your hard work

Could not have asked for a better experience from this location!!!

Very helpful and just overall a very easy process, would definitely recommend and now I know where to go if I need a uhaul!

Location was great but other than that was not pleased

I lefted a message and within 10 minutes John called back. He was the only one to call back. I appreciate very much.

Keep doing what you are doing

Best Uhaul rental experience by far.

Nothing. Everything was set up perfectly for us. The equipment was exactly what we needed and the personnel was very friendly and helpful in getting the trailer hooked up and ready to go for us.

Although I didn't see an office at the storage site the owner was promptly waiting for me. Very efficient, friendly and even wanted to hook up the unit for me.

Everything went very well. Representative was very friendly and very helpful. Equipment was exactly what I needed and was in great condition. We will be back when we need to rent again.

Very knowledgeable and easy to work with Equipment was in very good shape. Will work with this company again.

Owner was very very helpful and nice!!

When I call u- haul customer service. The rep was very helpful. When picking up the equipment went smooth. All in all GREAT experience! A+

They hooked everything up and showed us how it all works. Made us more comfortable using the equipment.

Professional and friendly. Will definitely use this U haul location again!

The owner was a great help to me with suggestions and tips would recommend this location to anyone in need of U-Haul!!

Nothing everything went smooth..

Excellent customer service

The drop off went very well. They were very easy to contact and very cooperative. The dropoff was easy to do after a very long day.

The gentleman at Appleton Area Storage was great! We chose to check in ourselves but he was onsite ready to help if we ran into issues. He maintained proper social distancing throughout our entire interaction and was friendly and helpful. Highly recommend.

I only used a small trailer but from the looks of things, perhaps more updated equipment would be nice. My overall experience was amazing and John did a great job otherwise!

NOTHING!! Everything was seamless, fast and able to be taken care of with Social Distancing. No hidden surprises and the Owner was very friendly and helpful with the options available. Will definitely use this Location again!!

I have nothing I can recommend for this location. They already exceed my expectations every time I rent from this location. My advice for U-Haul would be for all of the other U-Haul operators to come see how this location takes care of its customers.

This guy is awesome, he really went out of his way to help me in a pinch. If there is anyone looking to get a u-haul in the Green Bay or Appleton area you need to call this company.

Friendly guy, really nice above and beyond, ended up chit chatting for 10 minutes. Absolutely will return here for rentals in the future.

Super friendly staff, had truck started and warmed up for me. Everything was simple and easy. Ended up renting a storage locker from him as well.

Customer review system frustration… I really think people that write these negative reviews should take ownership for their actions instead of blaming the dealer or U-Haul. The one with the truck said “ I called and spoke to a female U-Haul representative that said she would not charge me for the extra day, don't know who you spoke to but it wasn't this dealer, John is a man and the only one that handles UHaul at this location so he had no part in this. 2 nd thing is If the weather was so bad why did you rent the truck? 3 rd point it is in the contract and common sense if you use the gas you need to replace it. 6x12 trailer rental guy you rented the trailer for 6 hours from 4 to 10 if your intentions were to have it on Saturday you should have reserved it for then not for 6 hours. You got a reservation confirmation, don't you review it? Was the reservation made with John's location directly or was it made by another dealer or on Uhaul.com and sent his way. What you stated is that you rented it for 6 hours, why do you think you are entitled to more than the agreement? The fact that John called you in the morning asking where the trailer was shows that he knows what is rented and was looking out for the next customer whom you probably caused a hard ship for actions. I only rent from John because he does what he can to help people and plays it straight. U-haul has issues but John does what he can to address them before rentals happen.

John was very helpful and nice to deal with. Would definitely recommend to others!

I rented a 6x12 trailer for a Saturday. I asked if I could just pick up on Friday night around 4or5 they said sure. Then I get a phone call Saturday morning asking where the trailer is and they need it back because it was rented to someone else. I said I rented it for today and he said it was rented for Friday night 4-10 and he will need to charge me for another day, so I rented the trailer for Saturday and was charged for 2 days not my fault. They would not refund me either. Even though it was there mistake.

Nothing it was better than I expected

John was very personable and helpful.

I called and inquired what the cost would be to rent the truck for an extra day, due to bad weather and safety of driving. The representative I talked to said she would extend the rental for an extra day and it would be at no extra charge. However, uhaul charged me an additional $40 for that extra day anyway. I would NOT have rented it the extra day if I knew it would cost me additionally. When I called about this and the additional $30 gas charge, another representative told me it was "all in the contract agreement" so I "should have known" that I would have been charged additionally. He would not refund me.

5 stars to John, excellent job

John is friendly and helpful. The process was easy and painless. I would highly recommend anyone looking for a U-Haul to rent from this location.

Easy to use they hooked up and unhooked the trailer

Very helpful. Uhaul scheduling was insane!!! Constantly moving my pick up location. And changing times. AND changing equipment. My phone seemed to constantly beeping for yet “another change”. I was very upset until I spoke to this location. Uhaul, get your S—T together.

The guy here has excellent customer service skills. Very nice! Thank you!

The manager at this location is probably the best example of customer service I've ever encountered at a rental agency. I thank him for his service and informative method of presenting the Uhaul trailer I rented.

Best customer service I've ever experienced, I couldn't have done it any better myself. I pulled up the dealer hooked up the equipment filled out the paperwork inspected everything and when I returned he disconnected it and put it away. Highly recommend this facility

They saved my day! Was the only location nearby that had any trailer. And despite it being a much smaller size than I'd originally reserved elsewhere, it all worked out for the better! Unbelievably helpful, informative, fast and efficient. Highly recommend for any of your storage or moving needs.

I really enjoyed this experience, John was extremely friendly and helpful. He even stayed overtime for almost one and a half hours because I had class and I couldn't make it on time. He made sure I get the Dolly and hook it up to my truck safely before we left. Great Experience. I will definitely recommend his business to all my friends.