Le client n'a pas laissé de commentaire.
charles W.
Customer Reviews for Arab Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service and very friendly
Gene L.Very workable with me they were very nice to me every thing went smoothly thank you for everything...
tina F.Don't allow rentals to start before the location opens.
Seth A.Great customer service with both employees we worked with.
Tammy S.The personnel on site were very helpful. This was my first time to rent a trailer. They understood this and were careful to explain the operation of the trailer and the process for returning it at my destination.
Tom E.The problem with this location is the man who runs it. He was rude from the beginning. Ibshowed up to pick up the truck 20 min early to do paperwork so that I could have the truck exactly at the set time. He chewed me out for being early. Then when we returned the truck he argued with me about how many blankets I used. The guy has a serious problem and is not customer friendly. There are many reviews about this guy on the Google review page for the location. I won't be back.
Jonathan L.The gas surcharge was a little steep. The gauge wasn't exactly 1/4 at start but marked as such. Had I known that I would be charged over 40 bucks for 3 gallons in return I'd have mentioned it at the beginning of the trip. I made the gauge exactly the same as the start.
David F.Keep inventories in store. Retrain the old man.
DHAVAL T.Great customer service very friendly and helpful. Didn't like we had to pay for the trailer for days we didn't need. We only needed it until Sunday night but had to pay until Wed
CYNTHIA W.The lady at Arab mini storage was very friendly and helpful!
TONY C.Add car hauling trailer as a reserve option on UHauls Web site.
JOHN A.I had no problems , the staff was very kind and helpful .
Lamar C. | Expérience généraleVery helpful
CHARLES P.Very good experience renting our 4x8 trailer. Courteous service and very good equipment.
CLIFFORD T.Parking lot way too small
PAUL W.Thorough and knowledgeable
NICHOLAS W.Marissa was a big help in repairing the mistakes made in the rental contract. This office was much more customer oriented as a rental location.
Gordon S.Good Employee at this site, very helpful and appreciative.
JERRY W.Very friendly professional
CHRISTOPHER G.Very pleasant experience! Thank you very much!
CECIL S. | Expérience généraleTold I was receiving a credit for equipment that I returned and insurance we didn't utilize and we we not! I don't like being lied to.
Robert M.Was closed outside was clean and from what I seen inside was clean but 1 thing they can work on is having more lighting outside I passed the location 2 times going to iy
Michael T.It was closed
MICHAEL T.John was very helpful and kind during a very stressful time. We were moving on a rainy day and he brought out his Umbrella to shield us from the rain. Moving is already stressful. Add rain to the mix and even more so. John did not add more stress. He was a bright spot in our cloudy morning.
patricia S.Not a thing
Tyler T.I booked a 15' truck at this location because it was labeled as in stock. However, I got a call 30 minutes before pickup that it was unavailable. I picked up a 10' truck the next day (too small, but only one available) and talked to an employee who said they haven't had a 15' truck at that location for months.
Heath T.Love the Uhaul app. Easy to reserve and return a rental. The lady that works at this location is very friendly and easy to deal with. I have used this location multiple times. Will rent from here again.
Jason B.The gentleman was very helpful and professional.
ROBERT S.Again the no contact drop off and pickup needs work and more educational tools when the barcode does not work
Jarrod H.Arrived 30 mins before their closing time and no one was there. Called phone number and no answer. Tried to complete uhaul share but did not share location so I was not sure if it completed or not. Received email later saying the return was completed.
Richard L.They were very helpful when I couldn't get access to the 26' truck I had rented that was moved to a 24/7 site without informing me. It was an unmanned truck. The GPS was wrong therefore I couldn't pick up the truck. Talked to Uhaul 2 hours trying to get the code, to no avail. Arab Mini Storage when out of their way to help me when I rented a trailer from them.
SARA D.The place was not open and ppl were outside waiting to pick up and drop off.
Clark E.I always get great service at this location. Staff is very friendly and professional, and worked with me to rent a truck on really short notice. Fortement recommandé!
KATHY M.Nothing everything was Great!
HILTON L.All went as expected for pick-up and drop-off.
Wayne C.I had a blowout riding down the interstate on the passenger rear inside tire of the 26'truck I had rented . I was able to make my destination which was good. I'm renting another 26' truck the 27th hopefully they will verify the quality of the tires I will be driving on 6,5 hour trip.
mark C.The online service is crap. Having to use my phone to take pictures and all the true customer service of doing it myself is BULL CRAP. If I got to do all the work then you need to lower your rates or pay me. THANK goodness for someone being at the location to help me. Or I would have not got my truck, because the reservation conformation was never sent to my email, but it sure is funny how you had no problem sending me this email after you got my money. Let's get back to renting uhauls the way everyone wants to do business.. Face to face.
Joe C.Excellent, professional customer service.
Michael C.There is a problem with the wiring on the trailor
Alan B.Gas hand was stuck and I was Not refunded for the extra gas I put in the vehicle. Was told it was my loss and not their problem. Will never rent from here again.
Charles H.I put 20 dollars in gas next door drove truck 50 miles gas was 2,11 then he charged me 13.dollars more the gas hand was between 1/4&3/8 they raced me late afternoon with rec had to leave truck at noon 2 hours late cost me over 40 dollars
LARRY S.Storage room has a hole in it at the back where it looks like a critter has come through into the unit and the keys with the lock provided are in rough shape, but one works. Ok for price.
Amy M. | RéservationWonderful unit
Kaila M. | RéservationBill was very courteous, pleasant and efficient. I recommend this location to anyone in the Arab, Alabama community.
Myrna D.I could not move at that time due to surgery recovery. I called the 800 number and them to let them know. I will be using them in the future!!!!
David H. | RéservationJohn was very nice. He answeted all my questions fully. I was very satisfied.
Kathleen J. | RéservationWasn't made clear on the Uhaul website that only a select few storage facilities honor the one month free storage so I went with one closer.
Shanon S. | RéservationOperator was helpful and polite.
Jason R. | RéservationThe online reservation process was a bit confusing but the staff present at the time of our rental was amazing he fixed everything was very polite and the storage building was very clean.
Mikayla N. | RéservationThanks alot Wass very pleased!!!
Javares T. | Expérience généraleMerci encore.
Christopher G. | Expérience généraleDo not have time to move in during work hour.
JASON T. | Premières impressions