Customer Reviews for Arab Mini Storage

Excellent, professional customer service.

There is a problem with the wiring on the trailor

Gas hand was stuck and I was Not refunded for the extra gas I put in the vehicle. Was told it was my loss and not their problem. Will never rent from here again.

I put 20 dollars in gas next door drove truck 50 miles gas was 2.11 then he charged me 13.dollars more the gas hand was between 1/4&3/8 they raced me late afternoon with rec had to leave truck at noon 2 hours late cost me over 40 dollars

Storage room has a hole in it at the back where it looks like a critter has come through into the unit and the keys with the lock provided are in rough shape, but one works. Ok for price.

Wonderful unit

Bill was very courteous, pleasant and efficient. I recommend this location to anyone in the Arab, Alabama community.

The manager went out of his way to accommodate my needs.

I could not move at that time due to surgery recovery. I called the 800 number and them to let them know. I will be using them in the future!!!!

John was very nice. He answeted all my questions fully. I was very satisfied.

Wasn't made clear on the Uhaul website that only a select few storage facilities honor the one month free storage so I went with one closer.

When I walked in to pickup my uhaul at 9:30 (as scheduled) the old guy working that Saturday morning was in the midst of RENTING OUT MY UHAUL TO SOMEONE ELSE! He did not greet me when my daughter and I walked in. After standing there 15 mins I asked if I could please have the keys to my uhaul as I was on a time schedule. He rudely said “ I’m renting that uhaul out right now !” I said “ I rented it last week from John! You were standing right there with him as he filled out my paperwork! Today is my scheduled pick up and now I’m running late! It was supposed to be all ready!” He then checked his computer and found where I had scheduled the previous week. He said “ I don’t know how I missed that.” So he continued on with his business with this other guy and made me wait 45 more minutes while he rented this guy a storage unit and rescheduled another uhaul truck for him. I did not get out of there until 10:30 which made me an hour late meeting with my movers. It cost me extra for making them wait. I am not happy about this. Plus I didn’t get the appliance dolly I requested which put me in a terrible bind as well. This man did not even apologize for my inconvenience he caused me. He should not be working there in my opinion. Moving day is stressful enough without having to deal with someone who is clueless and rude. I will not be renting a uhaul from this place again nor will I recommend it to anyone.

The location was fine, but u haul corporate has charged me for an extra day and a gas fee. Truck was returned within the requested time and I personally filled the gas tank. Very unhappy!

A bigger place to park would be good when all the big trucks come in

Operator was helpful and polite.

The online reservation process was a bit confusing but the staff present at the time of our rental was amazing he fixed everything was very polite and the storage building was very clean.

Be honest and have better communication when you have out phone numbers and email info

The online check-in was very convenient and the uhaul store employee was more than willing to assist.

Everthing was perfect and the customer service was beyond excellent

Thanks alot Wass very pleased!!!

Super nice, super helpful folks here!

Have equipment inspected, clean and operable when customer arrives. Update computer system to one that works and train your staff.

AC works in the truck. Thank you.

Thank you so much.

GREAT SERVICES WILL RENT FROM THEM WITH OUT QUESTION.

All was superb, plan on using this dealer again. Thanks.

Very helpful and very professional.

John was super friendly and got me the truck I needed super quick.

Steering wheel is off center, need to service vehicle.

Very helpful and professional.

Strongly recommend having jacks provided for these trailers. Because of the weight, and if you have to disengage the trailer from the tow vehicle,as I had to before beginning my travel, the trailers are to heavy to lift even empty. the pick-up location had one for their use, but not for the customer's use. This is a safety

Very helpful at this location prompt and friendly they have two locations and they let me drop off at the nearest one since I had chosen the wrong one thank you

no improvement needed. Employee was very nice and explained everything we needed to know. Our truck rental was affordable and met our expectations very well. Would definitely recommend your company.

This was not where I reserved my U-Haul. I had to drive 30 minutes out of the way. No one was there when I arrived. I had to figure out how to hook up the trailer and situate my car. After I left I realized I was charged for blankets but there were none.

Nothing

Service was great!

Excellent customer service at the Arab location. All questions were answered and explained.

We cleaned the uhaul before returning it Sunday night, but was charged a cleaning fee. Called them to get an email explanation and she claimed it was muddy etc. which was not the truth because we never were in mud- we drove it in town and interstate only. But if she wants to make easy money off of hard working people we will never deal with them again. We’ve had some poor experiences with uhaul and this will be the third time over the past 4 years, so uhaul will probably not be our first choice in the future.

Do not have time to move in during work hour.

Blue Ribbon customer service.

Not a thing! John went above and beyond in his customer service. Uhaul is a wonderful, affordable option. We will be back! Thank you!

Very small location. Equipment broke down and had to be towed. Will never use uhaul again in my life.

My pick up location WAS only 15 minutes away. I went to get a truck 2 different times and the place of business wasn't open! I called uhaul several times that day. I ended up going to this place in picking up one a 40 minute drive. This lady that I spoke to where I originally picked up the truck she was amazingly nice very helpful .

The location employee was kind. The truck needs repairs. It has a terrible shake in the front end. I am glad I never got over 50 mph. I don't think you could safely operate the truck at any higher speed.

not much, you have it down pat. tks.

I had a good experiance with U-haul. Huntsville's Governors Drive location was extra professonal and a plus for u-haul.