Marissa was a big help in repairing the mistakes made in the rental contract. This office was much more customer oriented as a rental location.
Gordon S.
Customer Reviews for Arab Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good Employee at this site, very helpful and appreciative.
JERRY W.Very friendly professional
CHRISTOPHER G.Very pleasant experience! Thank you very much!
CECIL S. | Expérience généraleTold I was receiving a credit for equipment that I returned and insurance we didn't utilize and we we not! I don't like being lied to.
Robert M.Was closed outside was clean and from what I seen inside was clean but 1 thing they can work on is having more lighting outside I passed the location 2 times going to iy
Michael T.It was closed
MICHAEL T.John was very helpful and kind during a very stressful time. We were moving on a rainy day and he brought out his Umbrella to shield us from the rain. Moving is already stressful. Add rain to the mix and even more so. John did not add more stress. He was a bright spot in our cloudy morning.
patricia S.Not a thing
Tyler T.I booked a 15' truck at this location because it was labeled as in stock. However, I got a call 30 minutes before pickup that it was unavailable. I picked up a 10' truck the next day (too small, but only one available) and talked to an employee who said they haven't had a 15' truck at that location for months.
Heath T.Love the Uhaul app. Easy to reserve and return a rental. The lady that works at this location is very friendly and easy to deal with. I have used this location multiple times. Will rent from here again.
Jason B.The gentleman was very helpful and professional.
ROBERT S.Again the no contact drop off and pickup needs work and more educational tools when the barcode does not work
Jarrod H.Arrived 30 mins before their closing time and no one was there. Called phone number and no answer. Tried to complete uhaul share but did not share location so I was not sure if it completed or not. Received email later saying the return was completed.
Richard L.They were very helpful when I couldn't get access to the 26' truck I had rented that was moved to a 24/7 site without informing me. It was an unmanned truck. The GPS was wrong therefore I couldn't pick up the truck. Talked to Uhaul 2 hours trying to get the code, to no avail. Arab Mini Storage when out of their way to help me when I rented a trailer from them.
SARA D.The place was not open and ppl were outside waiting to pick up and drop off.
Clark E.I always get great service at this location. Staff is very friendly and professional, and worked with me to rent a truck on really short notice. Fortement recommandé!
KATHY M.Nothing everything was Great!
HILTON L.All went as expected for pick-up and drop-off.
Wayne C.I had a blowout riding down the interstate on the passenger rear inside tire of the 26'truck I had rented . I was able to make my destination which was good. I'm renting another 26' truck the 27th hopefully they will verify the quality of the tires I will be driving on 6,5 hour trip.
mark C.The online service is crap. Having to use my phone to take pictures and all the true customer service of doing it myself is BULL CRAP. If I got to do all the work then you need to lower your rates or pay me. THANK goodness for someone being at the location to help me. Or I would have not got my truck, because the reservation conformation was never sent to my email, but it sure is funny how you had no problem sending me this email after you got my money. Let's get back to renting uhauls the way everyone wants to do business.. Face to face.
Joe C.Excellent, professional customer service.
Michael C.There is a problem with the wiring on the trailor
Alan B.Gas hand was stuck and I was Not refunded for the extra gas I put in the vehicle. Was told it was my loss and not their problem. Will never rent from here again.
Charles H.I put 20 dollars in gas next door drove truck 50 miles gas was 2,11 then he charged me 13.dollars more the gas hand was between 1/4&3/8 they raced me late afternoon with rec had to leave truck at noon 2 hours late cost me over 40 dollars
LARRY S.Storage room has a hole in it at the back where it looks like a critter has come through into the unit and the keys with the lock provided are in rough shape, but one works. Ok for price.
Amy M. | RéservationWonderful unit
Kaila M. | RéservationBill was very courteous, pleasant and efficient. I recommend this location to anyone in the Arab, Alabama community.
Myrna D.The manager went out of his way to accommodate my needs.
James B.I could not move at that time due to surgery recovery. I called the 800 number and them to let them know. I will be using them in the future!!!!
David H. | RéservationJohn was very nice. He answeted all my questions fully. I was very satisfied.
Kathleen J. | RéservationWasn't made clear on the Uhaul website that only a select few storage facilities honor the one month free storage so I went with one closer.
Shanon S. | RéservationWhen I walked in to pickup my uhaul at 9:30 (as scheduled) the old guy working that Saturday morning was in the midst of RENTING OUT MY UHAUL TO SOMEONE ELSE! He did not greet me when my daughter and I walked in. After standing there 15 mins I asked if I could please have the keys to my uhaul as I was on a time schedule. He rudely said “ I'm renting that uhaul out right now !†I said “ I rented it last week from John! You were standing right there with him as he filled out my paperwork! Today is my scheduled pick up and now I'm running late! It was supposed to be all ready!†He then checked his computer and found where I had scheduled the previous week. He said “ I don't know how I missed that.†So he continued on with his business with this other guy and made me wait 45 more minutes while he rented this guy a storage unit and rescheduled another uhaul truck for him. I did not get out of there until 10:30 which made me an hour late meeting with my movers. It cost me extra for making them wait. I am not happy about this. Plus I didn't get the appliance dolly I requested which put me in a terrible bind as well. This man did not even apologize for my inconvenience he caused me. He should not be working there in my opinion. Moving day is stressful enough without having to deal with someone who is clueless and rude. I will not be renting a uhaul from this place again nor will I recommend it to anyone.
Leah H.The location was fine, but u haul corporate has charged me for an extra day and a gas fee. Truck was returned within the requested time and I personally filled the gas tank. Very unhappy!
Anita D.A bigger place to park would be good when all the big trucks come in
Helen F.Operator was helpful and polite.
Jason R. | RéservationThe online reservation process was a bit confusing but the staff present at the time of our rental was amazing he fixed everything was very polite and the storage building was very clean.
Mikayla N. | RéservationBe honest and have better communication when you have out phone numbers and email info
RUSSEL V.The online check-in was very convenient and the uhaul store employee was more than willing to assist.
Matthew J.Everthing was perfect and the customer service was beyond excellent
Charles M.Thanks alot Wass very pleased!!!
Javares T. | Expérience généraleSuper nice, super helpful folks here!
Cold Box Express C.Have equipment inspected, clean and operable when customer arrives. Update computer system to one that works and train your staff.
Roger B.AC works in the truck. Thank you.
Anthony W.Merci encore.
Christopher G. | Expérience généraleGREAT SERVICES WILL RENT FROM THEM WITH OUT QUESTION.
Mark M.All was superb, plan on using this dealer again. Merci.
Ron W.Very helpful and very professional.
Neal E.John was super friendly and got me the truck I needed super quick.
Christopher A.Steering wheel is off center, need to service vehicle.
Mark T.Very helpful and professional.
Dale B.Do not have time to move in during work hour.
JASON T. | Premières impressions