Meredith was very helpful and knowledgeable!
William C
Customer Reviews for Aransas Pass TOTAL Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always great service
Jerry SMake sure the sales rep/employees know dimensions of equipment. I recently called and enquired about renting a trailer but I needed the interior height to be at least a certain hight. The sales rep told me it was and I would have no problem hauling the cargo I needed. Was close to closing time when I picked up the trailer, got home and found out the trailer wasn't taller enough. Called store, and was told it was my problem once it leaves the lot. I was just stuck with the rental even though It was useless to me.
Randy GMeridith provided great customer service over the phone fixing problems with U-Haul. Unfortunately The app is not good
Scott BService was very good, very helpful in connecting trailer to vehicle.
Donald JPicked up truck on Friday in Cibolo TX, thought I returned it to the correct place on Saturday in Aransas Pass TX. Nobody at location, put keys in drop box as instructed on a sign. Got a call on Sunday from a place across the freeway looking for the truck, told him where I parked it. told me that's the wrong place and he needed it to rent on Monday morning. Nothing I could do at that point. I apologized I didn't know I was in the wrong dealer which are real close to each other. My error. Then I get an emailed receipt on Monday charging me for an extra day of rental. I left the truck with 1/4 tank more fuel than when I picked it up, I left the truck clean. didn't have the truck 24 hours and then got charged for an extra day.
Marlo bMy experience was great. They were very friendly.. me and my husband had a minor set back, and they were understanding about the our situation and worked with us.. I definitely recommend this place
CRYSTAL LI tried numerous times to log in to the U-Haul website to check the vehicle in. We dropped it off quite early. We took photos of the gas and the mileage both before we left and after we returned it. When I received my bill, I was overcharged by almost $11. The statement says we drove 33 mi. We literally drove 18,1 miles and I have pictures to prove it. When I called the location to ask why the discrepancy was there when she checked the vehicle in herself, she was silent. She acted like she didn't know what to say. She finally said there was nothing she could do and that was the Miles she saw. So I am pretty upset. I realize this is only $11 but if your employee is scamming everyone for $10 or more every time someone leases a U-Haul she's making money off of your company.
steven hI had to travel about one hour to get to the drop off location, and on top of that, it was in the totally wrong direction that I needed to go. I called and explained that to the reservation representative and stated that Corpus Christi was on my way and had numerous U-Haul centers. The customer services person basically said I that it was better for the company for me to take the trailer materially out of my way which included waiting in line for a ferry. Unbeliable! Terrible customer service beginning to end! I have been a U-Haul customer for decades, but I am no longer an advocate for the company. Customer service has really deteriorated!
Richard HLook at comments above.
Richard sS.O.
Michael TThe girl that checked me in was super sweet. Even though the computer froze up and she couldn't get me checked in, she was able to call the owner who completed it on his end to get me on the road in time to meet my movers. The only complaint I have is about the gentleman who was in the back office. He came in around 9:15am and didn't say a word. He came across as extremely grumpy and a little dismissive. I had asked him a question about the dollies and it seemed to put him out. I hope this was just an off day, but the vibe in the office gave me the impression that it was a common occurrence. Don't want to get anyone in trouble, but friendly customer service might need to be discussed? Other than that, I was satisfied.
Joanna OMeredith was very professional, and easy to work with.
James HThe equipment did work fine but salt air in Aransas Pass had rusted drvrs side rachet and barely worked...I lubricated it and it's fine now....no problem
Charles GCheck out of equipment was a bit slow.
Ingrid MVery friendly and accommodating
Kevan WMeredith was very helpful, thank you!
Scarlett MYes, taken right to the trailer, hooked up and sent off with no problems or issues. No complaints. 2nd Visit. I would use them again.
david vDrivers door hard to close.
Jeanette SQuick easy helpful
david vThe female employee did outstanding work. The gentleman had poor attitude and communication skills. Was very condescending to me as a customer. Will probably go to different location next time.
Lloyd JEasy check in. After a two long busy days. It was very appreciated.great experience.
Jessenia SThe gentlemen checking me in kept prying and asking questions why certain things were inputted the way they were in the reservation. I told him I had no control over how the online stuff populates in the system. He said it was my fault. If he did less prying and just helped me fix it, then the experience would have been much better.
AJ MTrying to get refunded for being over charge so I don’t think I would be recommending U-Haul.
James JI was confused as to where to drop the truck at. I was moving and did not have internet available or an i phone.
Rodney OWe dropped off after hours so didn’t see anyone but the property was clean and well maintained and the parking was easy.
Michael TMake sure that the equipment has proper mileage on paperwork. ****when my wife and I left the rental area I asked her to Wright down mileage of 5795. After we left she look on paperwork it stated mileage of 5783 that's a difference of 13 miles at 0,69 cents a mile .so when we returned the truck early by 2 hours with mileage of 5866 it should of been 5853 that would been 70 miles at 0,69cents per mile I talked to staff about it. I asked her to please look to see could there be a mistake in ANYWAY I stood there 15 to 20 waiting to here something. SO she didn't even call the staff a (man) there ! I have money that is the reason it is the( presentable here) . So no sir I'm not very happy with this location that UHAUL trust these people with there business .Contract #12754295 Monday 13 2022 equipment tm1094u rental location Aransas pass total storage (1418) 361 226 3626
Stanley TWe had a blowout on a trailer tire while carrying the load that was specified. When I called the Aransas Pass location, the old man was grumpy, condescending and implied that it was our fault. I stayed on the phone for 17 minutes asking how to get help because we were on the side of the road. After that length of time, he was still zero help and could not even give me the 1800 number for Uhaul roadside assistance. He never even checked to make sure the trailer was hitched properly but called my husband to say he forgot to check that the trailer was lriperly hitched to the appropriate truck. but had the audacity to ask if he could pleasd take pictures and send them since he forgot to check that. The trailer was hitched properly. I ended up getting a response from the uhaul app in 2 minutes. Absolutely ajole and a disgrace of a ubaul location. Terrible service and they do not take care of the equipment and they do not ensure the safety of their customers. Shut this location down. They are a liability to the national UHaul reputation.
Joe RI wouldn't change a thing, fast friendly service
Chano MThe person was really racist and not helpful. He try to charge me extra and was trying to rush and get the transaction close. He took too long to get things done. Also was not professional language. Also make fun of my name which made me feel uncomfortable. Uhaul need to have some preference and young people who can get things done fast.
Syed AThe guy that checked us in was rude and always seemed to have something smart to say. Prices were not explained very well either. I originally had the pick up in Ingleside, bc it was 2,5 miles from my house, but they changed it to Aransas Pass so it was an extra 10 miles. They did give me an upgrade, on size, for the same price but we didn't need it as our storage unit was small. This is our second bad experience with this same guy. Next time I would like to pick up in Ingleside, as requested, without it being changed a day before.
James BStill waiting on my 100$ deposit say it's been refunded but hasn't
GRACIELA GI have yet to receive my refund. The agent sent me a check under my home towns name. I have tried contacting him with failure.
Warner RDonna was very accommodating
Johannes BDon't screw your Tennant's over just because she didn't want to get in bed with you. All your sexual harassment wasn't appreciated at all.
Megan MAmount that was required to be deposited was over $100 more than the online quote. I returned truck in less than 2 hours. The receipt says amount would be refunded to my card, but still has not been.
Amanda DThey even adjusted our mirrors.
Terry HThese guys saved the day. Very nice and helpful. Thanks so much.
JOEL PWe said the tires didn't look up to a 1400 mile trip. Said not their problem. They only rented uhauls did not service them. The air pressure of the tires was suppose to be 65 psi they were 45 psi. The latch to hold the door open while loading was either installed wrong or bent so far it was unusable.
Harry BRien
Frederick BThe man that owns the business was extremely helpful and started the vehicle for us so it would be cool and adjusted my mirrors. He was awesome.
Marce BCustomer service was top notch... The Uhaul itself not so much. We hit some rain during the move and the uhaul leaked and I had wet clothes that mildewed and had to be thrown out, my heater and blender were soaked and had to be thrown away.
tanya mTwo employees, one was very kind and helpful, however the guy in charge was rude and unpleasant. Was made to feel uncomfortable for the 35 minutes we had to wait while he was on the phone.
Karli GWhen someone makes a reservation be sure and honor the time and place for pick up and drop off and availability of equipment at particular locations. My experience was a nightmare and I think UHUl's customer service lacks... I'm not sure I will ever use UHaul again. Sincerely. Ronald Anderson
Ronald AIt takes me 5 hours to pick up my truck and tow dolly. Needs re-training. They just keep charging me the equipment and insurance without asking if I will get insurance from them.
Ernesto GDo not order supplies from U haul. I rented the truck for Friday and the supplies showed up on Sunday.
Christopher JThe gentleman running the operation was nice and friendly but I'm guessing dementia or alzheimers is creeping into his life. (my mom was the same) What should have been a quick and easy pickup turned into an hour long transaction.
Pam MTo much hassle to rent a car hauler
JERRY WEverything was great but we did return the uhaul 1 day early and wish we would have been refunded for that day
WARREN Gin spite of the internet being down the rental went just fine. just took a little longer to complete is all. great job
ROBERT LRien
Frederick BExcellent gentleman that helped me out I arrived 9 minutes before closing and he still took his time to to help me out and stayed way beyond his work scheduled he literally saved my day because that evening I received call that my mother had an accident and passed away but I was still able to move my stuff and leave back home so thank you for taking the time to help me out
Georgia HRien
Frederick BRien
Frederick BTook 1,75 HOURS to get a 5x8 enclosed trailer. Trailer door is not 5' wide which was critical in my situation. No mask on employee.
PATRICK GThe overhead lights in the back of the boxed in truck didn't work. It was difficult to see inside of the back of the truck while loading since we were loading the truck at night.
Richard F