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Ellen M
Customer Reviews for Arcata Petro Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Better lighting. The equipment I ordered (dollies, furniture pads) were not in the truck when I picked it up.The gas station attendants know nothing about U-Haul other than it is used as a place to pick up and returns trucks, so no customer service and everything, all offices, are closed if you are picking up your truck late in the day, as we were.
Debra SMy only complaint about picking up my 10' van is that there was a low tire on my van. The attendant did air it up, but it was low again the next day. U-Haul sent another wheel to my home, but the next morning it was completely FLAT! So they had to come out and collect the wheel and take it to a tire shop to have it fixed. I was not so happy, however, with the van itself. The van was MOST uncomfortable, inconvenient, and even dangerous to drive due to its utter lack of interior adjustability, good visibility, and commonplace safety features such as power windows, door locks, and external mirror adjustments. The backup camera is totally inadequate, and I had to wonder why not provide a full-view backup camera instead of the tiny little windowed view that is all but useless, or even a couple of mirrors at the rear to completely replace a typical rear-view mirror? And a decent navigation system would be a huge help as well as a safety feature. Many items we think of as convenience or comfort items actually make driving hugely safer. I'd really like to see your van fleet developed along those lines.
Lawrence WApp had issues would not load hard for after hours drop off however All straightened out next day.thanks!
John FOur truck was late to arrive and there were no other options to offer. So we had to wait, which made the move go longer into the day. Please have options to offer when that happens.
Jennifer DI filled out everything online ahead of time and it took 45 mins once at the location to get the uhaul. The attendant didn't know how to use the system and the truck was dirty inside when I picked it up.
Laura LThank you!!
Michelle ALocation is in a busy liquor store with limited counter space. Need additional desk space for rental customers. Still worked on my paperwork quickly but it was crowded.
Michael SI had a very good experience. Everything met or exceeded my expectations.
Ragen TI was mischarged on my account for an extra day and have yet to receive a call from either the company or the pick up location. It was an easy process overall, but the overcharging has made me reconsider choosing the right location next time.
Alexandra CAwkward location on busy corner. Only one overwhelmed employee runs the uhaul gas station and answers phone in tiny claustrophobic store. The vehicles are always dirty and run down. The windows are filthy. I've gotten in the habit of bringing my own windex and paper towels every time I rent from this location. I feel really bad for the overwhelmed Employees.
Elise SThis is a good site for neighborhood rental. Staff are very accommodating.
Bao TThe attendant was very rude and made me feel like I was bothering him by being there to pick up a truck. I had to address him twice to get his attention and once I did, he still wasn't listening to me. Another customer was returning a truck and I had to tell the attendant 3 times that I was not with said customer, at which point he finally began the process of checking the truck out to me, but seemed to not even know if the truck was on the property.
Katherine KMichell is absolutely amazing at customer service.
KENNETH SStaff was friendly, extremely helpful, both on phone and in person. Can't think of any way they could do any better!
Dariel WNeeds a drop box for after hour drop off
John FAt a small convenience store, but the lady running the place was very efficient, took care of us and other customers at the same time. Very pleasant experience. Would definitely use again.
Gregory CAwful customer service
Keefe BThe lady working there tried to make me give her my card number and she asked for the cvv, when i told her i already paid through the app she insisted i did not pay and that she needed my security code for my card. I felt like she was trying to scam me, when i denied to give her the information she said that she was gonna report me to corporate. She was extremely rude and was not trying to hear me out.
Joe MPlease notify your customers about the $290 security deposit it completely ruined my experience with U-haul I had to borrow money from a family member due to not knowing the unexpected cost and it took me several hours to get ahold of my family member which delayed my moving process. Moving expenses are expensive enough maybe lowering the costs for local moves for the deposit Would've improved my experience. The staff members were great, not sure why online the estimated cost for my mileage should've been $60 total max and I was charged $90 in total for using U-haul which was unexpected. Especially since the gas tank was right under the middle line and I only drove to a nearby town to move that is located 10-15 minutes away. I hope U-haul decides to disclose ALL their fees and lowering the security deposit if it's local moving. There was no need for me to stress to find an extra $290 that I did not have.
Carol KCashier was not very friendly, but was expected because of general knowledge of the gas station.
Amanda OWas quick and fast check out
Lenaire AVery helpful staff and great rental experience. Thank you for making this so easy!
Sean EA ok
LUIS MI fulfilled my end of the contract and because of that the U-Haul rental place fulfilled their end. No extra charges and everything worked out great!
amanda bTruck engine light was on. Attendant said don't worry about it, but I was worried. I did not want the truck breaking down in the middle of a move. Service and attendants were great, but the concern over the maintenance and condition of the truck was not.
Timothy FUpdate info online to include security type deposit
Kathleen WVehicle could have used a washing, inside and out.
Jordan MGive the woman behind the counter a raise . Great worker dont underestimate her value
Donald OI would like to mention that the driver side mirror was broken, hanging on attached with zip ties. They did not mention this to me. I noticed it only after I had left with the vehicle and was on the highway. Because I needed the vehicle I did not go back and complain or exchange it. When I returned the vehicle they said it was my duty to check the vehicle before I rented it. Because the zip ties were black I did not notice this ahead of time. You would have had to closely look before being on the road to notice. The zip ties kept coming loose during transit and made the mirror unusable which was both dangerous and frustrating. I had rented the vehicle with 750 miles so they knew I would be driving long distances and thus likely need the use of my driver side mirror. When I asked for a discount due to this damage I was told I would need to talk to the owner. I think it was quite insensitive of the situation and would hope that they will fix this before future rentals. The vehicle was clean and did help me accomplish my task, however a broken side mirror is actually a big deal in city traffic with a larger than typical vehicle for a driver such as myself.
Kathleen SThe truck wasn't available when requested. The previous renter was late returning it. But I was flexible and it worked out fine.
John SThe gentleman helped me with parking it!
Christopher RA homeless man needed to get his stuff out of the back when we went to drive away. Lock the trucks.
asa bThe per mile rate is very high. If it could be lowered that would be fantastic!!
STACY GTruck was leaking water when it rained and got all my stuff soaked. Had to repack/box everything and check for damage. Not happy. Not locations fault. Trucks need to be maintained better!
Alisha FYou can make the price cheaper and offer daily rates rather than mileage charges. Over $120 for 5-6 hours rental for a truck is way too much in my opinion. The mileage fees are too high.
Miriam PHave a truck available would be good. Having a truck available within 50 miles of where I live would be even better. Letting me know there is no truck within 50 miles before I got to pick it up would be really good, too. Reimbursing me 150 dollars as promised would be priceless (or at least $150). Also, having the number for Penske or Ryder handy for customers in my situation would be awesome.
GIOVANNI GInside cab was dirty sticky Something was wrong with the truck. Everything in the back was smashed and broken because the ride was so rough.
Janet LIt was quick and fast service with a very nice person taking all the information. Much better than the Main Place which takes a very long time to get through with not very friendly people
new dWhen the pick up location is a gas station, one assumes there will be more gas in the truck than just over 1/4 of a tank. Also this particular gas station is especially unwieldy for getting the 26' truck up to the pump, especially when the gas gage indicates the tank is on one side, and then you find out it's on the other. The gas station attendant is too busy serving station customers to attend to the Uhaul customers. It took me 45 minutes to get the paperwork, gas up and drive away.
Daniel MI was charged for a one way rental instead of an in town. I told the man I was moving my items across town and feel deceived by being overcharged for a one way
RYAN KTruck needed repair could not open back of cab don't send someone who was suppose to pick up a truck in fortuna all the way to Arcata I've rented uhaul for more than 40 years would you put your 68 year old mother in a truck the back does not open??? We greased wheel bearing 3x with wd40 and it still took a strong man who had to strain to get the back of the truck open and gas is too high at pick up place. Stop sending your junk trucks on a 860 mile 1 way and sending your customers to locations they did not choose. I ordered this truck weeks before arrival and when I went to rent it I was told no truck was available the dealer put the word out to get me a truck. You are suppose to call a customer way in advance if you have no truck for them. This was a junk truck they wanted to send on a one way. It had been in an accident very noisy cab because the cab was glued on very vary disappointed. The dealer run a small gas station grocery store the trucks are across the street in a field he c ant leave his store to help. For around town 10 foot trucks I would recommend this dealer
Marjory PI only had the truck for 10 minutes and changed my mind but still got charged
Morgan TClerk was well trained, polite, professional. Pick up was a breeze
chris wNothing it was all good keep doing what you are doing . Thank you for letting me rent your truck thank you again . Lesley Richardson .
lesley rExcellent experience and wonderful customer service! I would definitely recommend this U-haul location.
Debbie TThe cashier at this location was very helpful and easygoing when i dropped everything off. No issues whatsoever. Couldnt have asked for an easier drop off
ALEX WI think there is a billing error.
Robert AI would like my $50 money back guarantee on this rental. I was promised that there would be a auto transport dolly available at the eureka location and when I arrived the dolly was not available. I had to drive to Arcata which added an additional hour to my commute withe drop off. A complete inconvenience what is the point of a reservation if it's not honored
JOSE SHorrible experience with this location. Honestly cannot even begin to explain the incompetence and rudeness of these guys. Will never rent here again, and you should not either.
Tyler S