Évaluations des clients Arch Village Exxon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arch Village Exxon

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Robert J.
Évaluation :

Clean the inside of the vehicle - windshield, dashboard and instrument cluster plastic - occasionally!

Robert B.
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Office is a bit cramped. With Covid issues there were 6 or more people in a tight space with no opportunity to social distance. Everyone was wearing a mask, but I would check for an easier way to pick up vehicle without having to enter the office area.

Marty M.
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The uhaul leaked when it rained and got my stuff all wet. The owner wasn't wearing a mask when he checked me in. The check engine light was on. The wiper blades needed replacing. The truck had not been disinfected which is expected during COVID

Tyrone S.
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In-store experience was excellent. Needed assistance during rental period and Owner was extremely helpful.

Susan R.
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As leaving lot noted visor anchor broken and window handle broken.

Wynella S.
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Le client n'a pas laissé de commentaire.

Randall R.
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We thoroughly enjoyed talking with David - very personable and knowledgeable. No question we'll consider his services if we need truck rental again.

Nathaniel N.
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Le client n'a pas laissé de commentaire.

Walter J.
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The truck ran terrible. The engine missed and had no power.

ROBERTRENATO F.
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Customer service representatives do not wear a mask at this location with a very small counter space area. I will no longer do business at this location.

Joshua B.
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Le client n'a pas laissé de commentaire.

AVERY B.
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The most convenient location you can find.

Leslie H.
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More mileage

Paul S.
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Great team, easy to work with

Stuart G.
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I forgot my recycle can in the back of my rental. The UHaul rep retrieved it and held it for me until I could come pick it up. A+ customer service, this location is great!.

Paula M.
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Your online check in is ridiculous. Don't appreciate the required additional contact at last minute nor do I appreciate you calling them at 8:15am, total invasion of privacy. I will not use your service again.

CHRISTOPHERTHOMA H.
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4 people without masks in a little 5x5 office is extremely unsafe and rude to endanger customers. 1 of them drove the uhaul out front without gloves or a mask, so I had to touch all the surfaces he just touched to drive the uhaul home. I would avoid this place like the plague or else you might get it. Place would be fine if there was no active pandemics.

ROBERTANGELO D.
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Everyone I dealt with at the rental location was professional and kind. This is my second time renting from this location and I will only rent from them in the future

Deborah A.
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Truck had 108000 miles on it. Moved a little slow but got me where I needed to go

Sherry H.
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Nothing. The staff were very pleasant and professional.

Scott W.
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My Rep. was friendly and very help. Flawless

Pascal J.
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Very minor issues with the vehicle but for a work truck with 11k miles on it, I really couldn't have been happier. The service was courteous and professional, no nonsense, very upfront about things, clearly the man behind the counter had experience in renting these vehicles and he used that experience to help me out. I have checked out other rental places, none are as "you want truck, here's your truck" as U-haul. Fast, you need a driver's license and a credit card, sign a few papers, give a little information, you are in and out in 1/2 hour or less (assuming they have the vehicle you want / need), nothing else comes close to this level of service.

Joseph L.
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Process was quick and efficient and staff was helpful and professional.

Caren F.
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Le client n'a pas laissé de commentaire.

Linda B.
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The men working in the store had no masks on during this pandemic. The space for rental is very cramped and I felt very uncomfortable waiting inside the store. They allowed customers to enter without masks. The people working should have on madks😩 The lady that works there had on a mask but the men did not and I doubt I will use this location again until after the pandemic has been contained.

John S.
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I did not receive the 40 cents per miles as promised by the service representative. Otherwise, the people were nice and the equipment was in good working order.

Laura D.
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The check engine light was on, it made an odd noise. It could also use an alignment.

Guy S.
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Very professional and knowledgeable!

Ethylene T.
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Both the pick and return process were quick and efficient. The staff at both locations were courteous and helpful.

Joshua D.
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Le client n'a pas laissé de commentaire.

GREGORYALAN S.
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Le client n'a pas laissé de commentaire.

Paul S.
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Le client n'a pas laissé de commentaire.

Michael M.
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The guy at checkout was awesome!!

Stanley W.
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The service was great the gentleman help me every way he could.

Christppher S.
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Clarity in specific changes in reservations made versus when picking up (e.g., 5 pm pick up and 5 pm drop off changed to 5:00pm pick up 12:00 noon drop off).

Charles B.
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The location itself was just fine. The gentleman that ended up helping us was wonderful. The online selF-service system was HORRIBLE and we will never use that feature ever again.

Joshua D.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Le client n'a pas laissé de commentaire.

Christopher A.
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Arrived at the site and my rental had been given to somebody that showed up 90 minutes before my reservation started. The location claimed my name/information didn't exist in their system. Now I'm getting emails/receipts showing me picking up the truck, paying for the truck, and returning it this morning. Called the site and was told the same story and that somebody would call me back but really it is a UHaul problem..the site is "simply an Exxon gas station". Terrible. I've now spent my Saturday night on hold with Uhaul for 45 minutes (nobody ever picked up). I sent an email through the website (no response). It's now 4:15 on Sunday evening and I'm wasting more time on a reservation that I was never able to pick up. On top of the fact that we had helpers lined up to help us move to coincide with the rental truck on Saturday night. Just an absolute disaster of a customer service experience.

Kevin S.
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Le client n'a pas laissé de commentaire.

Byron B.
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Le client n'a pas laissé de commentaire.

Craig N.
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Le client n'a pas laissé de commentaire.

BETH P.
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Le client n'a pas laissé de commentaire.

sheldon H.
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Le client n'a pas laissé de commentaire.

DONNIE L C.
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Le client n'a pas laissé de commentaire.

Maria W.
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Great service

Wynnie A.
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Le client n'a pas laissé de commentaire.

Katina L.
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Le client n'a pas laissé de commentaire.

Timothy Z.
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Friendly and helpful

Dawn S.
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The guy was rude and took other customers while getting mine done. You need one for gas one for trucks! The truck in back hadn't been swept! I hadn't got out of parking lot and mile changed so I paid almost a dollar for a mile I didnt use. I was told it was 100 to hold on card due to prepaid card..held $175 ?? for someone might not have in account is unacceptable! He

Tanya D.
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Maybe actually preapprove your customers before they get there instead of surprising them with additional requirements while sitting in the parking lot waiting to pick up your vehicle. Not to mention the four methods that are acceptable for final approval. I am a teacher so there is no way to verify my employment on a Sunday, on 4th of July weekend no less. Not everyone who rents from you is moving (I wasn't) so there can is no lease to show you. And not everyone has a passport. Which left me the option of providing an alternate contact who was at work and could not answer when called and then had to call back and sit on hold. I was borrowing your van, not visiting Fort Knox. I found the whole experience insulting and really ridiculous considering you already had my drivers license number and my credit card number. I was waiting to be asked for a urine sample and blood donation. I will never utilize your company again nor will I ever recommend that anyone else do so.

Steven J.
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Le client n'a pas laissé de commentaire.

Robert B.
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The U-Haul Staff was both polite and helpful. I will do business with this group again.

Steven H.
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Not all equipment I reserved /paid for was there.

jasmine B.
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Le client n'a pas laissé de commentaire.

Jeffrey D.
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Counter persons were polite and professional. I was in and out quickly. Good job.

andrew J.
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Le client n'a pas laissé de commentaire.

erin C.
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the gentlemen running the rental service at this location were nice, prompt and clear about the fees. No wait time, everything was ready and they did the return process of mileage and fuel check as soon as I returned it, telling me my final total. Will use them again.

Cory P.
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The online check in is extremely slow. Would have been easier to do check in with attendant.

William E.
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Set up to reserve at another location. Paid in advance , got there no u haul , Mgr called previous customer, they was not near by to get me the truck, how can this happen?? Do you not see reservations for the following day and know that you was short . I did not get my $50 refund for not having the promised truck . This put me behind by over a hour in 95 degree temperatures

Shari P.
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Le client n'a pas laissé de commentaire.

Rob D.
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Le client n'a pas laissé de commentaire.

Kerry B.
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Staff very helpful.

John W.
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Pickup location was changed without advanced notification. Very frustrating and made me late for appointment

James H.
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Great dealer.

Beverley W.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Rodney K.
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I have dropped off here before but not rented here-- he was unfriendly- inside of vehicle layered in dirt and dust and not sanitized- Other folks walking into this gas station easily distracted him- will go back to my favorite site next time Kurt Luedtke 6101 Midthoilan trnkpk

Michael F.
Évaluation :

Make the people more friendly and helpful.

LATERA G.
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The experience was wonderful. Our rental was ready on time and everyone was very courteous and helpful.

William Z.
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Third time renting here. Very nice and easy to do business with

MAURICE K.
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Le client n'a pas laissé de commentaire.

Christopher S.
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All was great. Help was clear and quick. Truck was in good shape. Easy all around.

william Z.
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Le client n'a pas laissé de commentaire.

Conrad L.
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The owner is very friendly and helpful. We would recommend this easy pickup and check in process. The truck was very clean and good on gas.

William Z.
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Super friendly and courteous!!

sylvia J.
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Le client n'a pas laissé de commentaire.

Towanda T.
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Process was easy and quick and the associate was very nice and the return process was great as well!!! Thank you

tracey W.
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Le client n'a pas laissé de commentaire.

Chris H.
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Nothing

Nathaniel S.
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Phone pickup was a nightmare and took over 20 minutes due to difficulties on the websites fault. We had to phone customer service and eventually were able to get the truck, but only after having to go inside and pay in person. Starting the move over 45 minutes late was definitely not ideal

jeffrey S.
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The gentleman who helped me and my wife was very nice and was very helpful. He cared about our business and treated us with utmost respect.

bonnie H.
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Not one thing. Everything about this rental was perfect beginning with the owner booking my rental. He was so patient with my questions and concerns. Will highly recommend this location to family and friends!

danny P.
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Le client n'a pas laissé de commentaire.

Meghan H.
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We probably should've rented a bigger truck, but it was very useful for moving

Haley D.
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Le client n'a pas laissé de commentaire.

Joe S.
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Le client n'a pas laissé de commentaire.

sylvia J.
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Le client n'a pas laissé de commentaire.

Debra S.
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Everyone was friendly and professional. This was a very easy, no issues experience! Would definitely use this location UHaul service again!

Linwood T.
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Good experience from beginning to end. I would highly recommend renting from this location.

Martha N.
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Rental truck ready for pick up. Professional service processing in and out. I would recommend this u-haul location. Thanks for the excellent service.

Christine E.
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Excellent customer service. Thank you for a cheerful, friendly experience. Highly recommend.

PHILLIP B.
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Lady was very nice and professional

John U.
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Le client n'a pas laissé de commentaire.

Donald T.
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Excellent customer service. In and out quickly. They were very organized which I appreciated due to schedule.

Daniel C.
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This location was ok but my overall experience was very poor. I do not want to use U-Haul again. I reserved a 15 foot truck for 8am this morning at 8600 Midlothian Turnpike. I get there to pick it up and the app said I have go come back at 10am to get the key even though they were supposed to leave it out for me. So I call and they said that the manager forgot to leave the key out so I have to come back at 10am and that I'll get $50 off the cost. So I go back at 10am, still no one there. I call back again and no one can figure out why it isn't working so I say screw it, just reserve one at a different location. So they do but they say that there is only a 10 foot available and give me a mileage discount because of this trouble ($0.59/mile). I get there and they have a 15 foot available but won't except the discounts that were given to me... I already wasted the first half of the day just trying to get a truck so I said fine, I'll fight this another day. I will be making several phone calls to resolve this issue. This service was unacceptable and will not get a good review from me.

Teresa I.
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Easy access good service

Joseph J.
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The van was ready to be checked out. The paper was short and smooth. It was same with the checking in process. I also think the rental rate was reasonable.

eric L.
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Highly recommended! Quick, efficient, attentive, friendly service at check out and check in. Our van was clean, had very low mileage and everything worked perfectly. They also have a wide selection of equipment.

Amanda P.
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Everything was fine until I returned the car. I assumed that since they told me the tank was full that even though it was a little below the line, it was just the way the gauge was set up. I drove the vehicle 8 miles. They confirmed I drove it 8 miles. They still charged me $8 when I returned it because it wasn't “full” even though the gas gauge literally didn't move. There are other companies. It's not worth the hassle to rent from U-Haul if this is how customers are treated.

Non reviews have been submitted for this location.

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