Mr David was very personable and kind. Made the transaction easy and effortless.
Veronica M.
Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
David made this easy with his attitude to make the customer feel at home while conducting the business! Thank you Sir!
james M.Professional service...
Ernest P.My experience with the location, equipment, and service of every single person at the location was 100 % 5-star. Merci.
Joseph W.Had a great experience at this office. Very friendly and accommodating personnel. I would use their service again. Plus: gas station on sight :-)
YAKOVSERGEYEVICH Y.Anika was awesome!!
Tyesha S.Please make the Key Box look like the image when we are dropping off after hours. Or have a sign that's says Keys Here! That could save a lot of time and confusion at this location. Thank you :)
Meagan M.Very professional. Easy to deal with. Location is at an Exxon so can get gas. A++!
Christopher W.Fast, efficient pick up and return by the gentleman that handled my equipment rental. Van was clean, full of gas and drove with no problems. Would rent from here again and recommend this particular rental location.
Rebecca W.Nothing! David was so professional and friendly
Naharia H.Please retrain David Parrish for customer service, he is unprofessional, rude, lazy and a liar. I never experience that I was told to come back because the vehicle is not ready because it is the end of his shift and I gave to wait for another staff to process my reservation. In fact the vehicle was at the parking lot and I have to wait because he cannot change my booking time.
JOSEPH G.1st time using U-Haul from this station. The employees that help us were GREAT. When we are in need of a U-Haul again, we know where go. THANKS Again for your help.
Barbara T.The van was not clean on the inside. I had to sweep it for my move. Otherwise the customer service was great!
Sharen F.Excellent service à la clientèle. Truck was ready for pick up. Prompt assistance when returning truck.
Jean M.Representatives were very rude and racist. I have been renting U-Haul for more than 4years on a regular basis and this is so far the worst customer experience. This white old man told me I looked like I was gonna steal the cargo van and he couldn't rent the van to me because I wormhole not take the insurance he was trying to sell to me. If this is how U-Haul treats customers in Virginia then this would be my last time using U-Haul and I will make sure to communicate that to my family and friends
NAJMU DEEN I.Don't change anything
Ronald F.it was all so easy- thank you for your service!!
Jennifer S.Great experience. Thank you!
Linda V.Update the vehicle
Albert H.I don't understand why Uhaul charges per mile for a pickup truck rental. They should have a certain amount of miles included with a local rental. And maybe change $50 for the rental.
Joan L.I believe I was charged twice for one rental.
CHRISTOPHERALLEN W.You are already doing good
sintayehu J.David was super friendly and helpful! Top tier service.
Jacob B.The only real negative was the lack of a USB charger in the vehicle. Other than that, it was a way more pleasant experience than a recent Penske rental.
David B.Great customer service, friendly with quick and easy checkout.
Dominion O.I like that U-Haul is trying to go via mobile check in but I felt it took me a whole 30 mins to complete the check in process. The website and the app were being wonky, and I had different location listed on my email I received and what I received via text, also I had certain items I rented and they were not available. But all and all I was able to do what I needed to do despite the delays. I like that I could extend my rental via app so that made it very convenient
Corinnalyn H.The customer service at this location was great!
SUZY A.Friendly and professional staff. Highly recommend this location.
Tony B.David was so personable , helpful and knowledgeable. He took the time to make sure our truck mirrors were perfectly positioned and gave us many useful tips about the vehicle and our moving trip. He made the whole process very easy. This location even has an area you can park/leave your personal vehicle while renting from them. 100 % recommend!
Robert G.Faster check in, better parking for customers and uhaul vehicles.
Nathan G.The whole experience was excellent. The owner was very friendly and professional. I definitely will be back to this location.
Gindi F.Rental items were ready for use, staff was helpful and efficient, and truck, pads, and dolly were clean and in great condition. I have rented from this location several times and have had great service always. Plan to rent again soon. Merci.
James H.great experience
DON W.Courteous and efficient, helpful.
HERMANIVAN M.Great service, smooth experience. A+
Ambrish P.Nothing to suggest.
Robert T.Staff was very friendly and professional. It showed that they truly cared about helping all if their customers.
Jeff T.Great service and great location
Timothy W.Great customer service and a quick and easy process! The rates are very affordable and the pickup and dropoff process was very smooth!
MATTHEW R.Nothing to improve, all was wonderful!
Pamela A B.I made a change to the reservation. When I arrived to return the truck, that change was not communicated. I would suggest ensuring that changes are updated and sent to customer and communicated through uhaul.
James R.Flawless process. Truck was in good shape and operated well. I would use this company again.
Keith D.Great customer service no issues.
Tony C.The proprietor was personable and professional, easily engaging multiple customers. A very pleasant experience.
Kevin B.Customer service was great and fast. The van I rented was clean and operational.
Craig M.The vehicle engine light was on and the truck ran rough.
THOMAS S.Staff did great job! Like family.
louis G.I have rented many U-Haul vehicles over my 60 years and this facility was THE BEST!! Vehicle was ready, customer service was great, ease of everything was fantastic!!
William H.Staff was rude and accused customer of not having reservation. Reserved equipment was not available.
Gary B.The staff was very helpful and the van was great. We really liked the rubber floor in the back of the van which prevented furniture from slipping. The van was great.
Ian B.I had to drive in excess of 10 miles each way just to get and return the truck. Your local rental place closed and that was the closest location. At $.99 per mile that was an extra $20 added to the rental based upon your location. In this case can a discount be provided?
chris T.Friendly Staff , I will be returning
Nicholas W.Saad was polite and professional. This was a great experience.
Paul S.Efficient and friendly
james B.Better communication on drop off
Marcus E.The location was great! Everyone was friendly and informative. I did not love that the location was changed in the first place, as it was farther so it cost me more in milage and time. However, I understand that sometimes these things happen and everything still went smoothly.
Amanda A.