Customer Reviews for Arch Village Exxon
(Concessionnaire U-Haul dans le voisinage)

870 évaluations

9211 Midlothian Tpke   Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

(804) 330-1388

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 10h pm
  • Dim : 8h am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(804) 330-1388

9211 Midlothian Tpke
Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 10h pm
  • Dim : 8h am à 9h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE D. 
Évaluation :
3

Some of the employees inside were not wearing masks.

Virginia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jong P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

I've never done an electronic check in before and the personnel there were quite helpful in this activity...

Henry M. 
Évaluation :
5

Great experience!

Christian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Customer service was excellent

Shanta S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie K. 
Évaluation :
5

My husband said everything about this uhaul experience was easy. Both ends were efficient. People were helpful. And he appreciated the ease of the experience.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIENNE M. 
Évaluation :
5

Very good service. Thanks

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan A. 
Évaluation :
1

Work on customer service. The location is dishonest, manipulative and aggressive with customers.

VINCENTLEMUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Maintain your quality customer service.

james M. 
Évaluation :
5

Vehicle was dirty on inside with dried up mud. The outside of the truck was clean minus the tires.

Rahsaan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

harpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

I've interacted with the owner of this business twice now. He is always very nice as great customer service skills

Joann P. 
Évaluation :
3

Clean the inside of the vehicle - windshield, dashboard and instrument cluster plastic - occasionally!

Robert J. 
Évaluation :
4

Office is a bit cramped. With Covid issues there were 6 or more people in a tight space with no opportunity to social distance. Everyone was wearing a mask, but I would check for an easier way to pick up vehicle without having to enter the office area.

Robert B. 
Évaluation :
2

The uhaul leaked when it rained and got my stuff all wet. The owner wasn't wearing a mask when he checked me in. The check engine light was on. The wiper blades needed replacing. The truck had not been disinfected which is expected during COVID

Marty M. 
Évaluation :
5

In-store experience was excellent. Needed assistance during rental period and Owner was extremely helpful.

Tyrone S. 
Évaluation :
5

As leaving lot noted visor anchor broken and window handle broken.

Susan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wynella S. 
Évaluation :
5

We thoroughly enjoyed talking with David - very personable and knowledgeable. No question we'll consider his services if we need truck rental again.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel N. 
Évaluation :
3

The truck ran terrible. The engine missed and had no power.

Walter J. 
Évaluation :
1

Customer service representatives do not wear a mask at this location with a very small counter space area. I will no longer do business at this location.

ROBERTRENATO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

The most convenient location you can find.

AVERY B. 
Évaluation :
5

More mileage

Leslie H. 
Évaluation :
5

Great team, easy to work with

Paul S. 
Évaluation :
5

I forgot my recycle can in the back of my rental. The UHaul rep retrieved it and held it for me until I could come pick it up. A+ customer service, this location is great!.

Stuart G. 
Évaluation :
5

Your online check in is ridiculous. Don't appreciate the required additional contact at last minute nor do I appreciate you calling them at 8:15am, total invasion of privacy. I will not use your service again.

Paula M. 
Évaluation :
2

4 people without masks in a little 5x5 office is extremely unsafe and rude to endanger customers. 1 of them drove the uhaul out front without gloves or a mask, so I had to touch all the surfaces he just touched to drive the uhaul home. I would avoid this place like the plague or else you might get it. Place would be fine if there was no active pandemics.

CHRISTOPHERTHOMA H. 
Évaluation :
5

Everyone I dealt with at the rental location was professional and kind. This is my second time renting from this location and I will only rent from them in the future

ROBERTANGELO D. 
Évaluation :
5

Truck had 108000 miles on it. Moved a little slow but got me where I needed to go

Deborah A. 
Évaluation :
5

Nothing. The staff were very pleasant and professional.

Sherry H. 
Évaluation :
5

My Rep. was friendly and very help. Flawless

Scott W. 
Évaluation :
5

Very minor issues with the vehicle but for a work truck with 11k miles on it, I really couldn't have been happier. The service was courteous and professional, no nonsense, very upfront about things, clearly the man behind the counter had experience in renting these vehicles and he used that experience to help me out. I have checked out other rental places, none are as "you want truck, here's your truck" as U-haul. Fast, you need a driver's license and a credit card, sign a few papers, give a little information, you are in and out in 1/2 hour or less (assuming they have the vehicle you want / need), nothing else comes close to this level of service.

Pascal J. 
Évaluation :
5

Process was quick and efficient and staff was helpful and professional.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caren F. 
Évaluation :
2

The men working in the store had no masks on during this pandemic. The space for rental is very cramped and I felt very uncomfortable waiting inside the store. They allowed customers to enter without masks. The people working should have on madks😩 The lady that works there had on a mask but the men did not and I doubt I will use this location again until after the pandemic has been contained.

Linda B. 
Évaluation :
3

I did not receive the 40 cents per miles as promised by the service representative. Otherwise, the people were nice and the equipment was in good working order.

John S. 
Évaluation :
5

The check engine light was on, it made an odd noise. It could also use an alignment.

Laura D. 
Évaluation :
5

Very professional and knowledgeable!

Guy S. 
Évaluation :
5

Both the pick and return process were quick and efficient. The staff at both locations were courteous and helpful.

Ethylene T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORYALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
4

The guy at checkout was awesome!!

Michael M. 
Évaluation :
5

The service was great the gentleman help me every way he could.

Stanley W. 
Évaluation :
4

Clarity in specific changes in reservations made versus when picking up (e.g., 5 pm pick up and 5 pm drop off changed to 5:00pm pick up 12:00 noon drop off).

Christppher S. 
Évaluation :
3

The location itself was just fine. The gentleman that ended up helping us was wonderful. The online selF-service system was HORRIBLE and we will never use that feature ever again.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

Arrived at the site and my rental had been given to somebody that showed up 90 minutes before my reservation started. The location claimed my name/information didn't exist in their system. Now I'm getting emails/receipts showing me picking up the truck, paying for the truck, and returning it this morning. Called the site and was told the same story and that somebody would call me back but really it is a UHaul problem..the site is "simply an Exxon gas station". Terrible. I've now spent my Saturday night on hold with Uhaul for 45 minutes (nobody ever picked up). I sent an email through the website (no response). It's now 4:15 on Sunday evening and I'm wasting more time on a reservation that I was never able to pick up. On top of the fact that we had helpers lined up to help us move to coincide with the rental truck on Saturday night. Just an absolute disaster of a customer service experience.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheldon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE L C. 
Évaluation :
5

Great service

Maria W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wynnie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katina L. 
Évaluation :
5

Friendly and helpful

Timothy Z. 
Évaluation :
3

The guy was rude and took other customers while getting mine done. You need one for gas one for trucks! The truck in back hadn't been swept! I hadn't got out of parking lot and mile changed so I paid almost a dollar for a mile I didnt use. I was told it was 100 to hold on card due to prepaid card..held 175 $?? for someone might not have in account is unacceptable! He

Dawn S. 
Évaluation :
3

Maybe actually preapprove your customers before they get there instead of surprising them with additional requirements while sitting in the parking lot waiting to pick up your vehicle. Not to mention the four methods that are acceptable for final approval. I am a teacher so there is no way to verify my employment on a Sunday, on 4th of July weekend no less. Not everyone who rents from you is moving (I wasn't) so there can is no lease to show you. And not everyone has a passport. Which left me the option of providing an alternate contact who was at work and could not answer when called and then had to call back and sit on hold. I was borrowing your van, not visiting Fort Knox. I found the whole experience insulting and really ridiculous considering you already had my drivers license number and my credit card number. I was waiting to be asked for a urine sample and blood donation. I will never utilize your company again nor will I ever recommend that anyone else do so.

Tanya D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

The U-Haul Staff was both polite and helpful. I will do business with this group again.

Robert B. 
Évaluation :
3

Not all equipment I reserved /paid for was there.

Steven H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jasmine B. 
Évaluation :
4

Counter persons were polite and professional. I was in and out quickly. Good job.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew J. 
Évaluation :
5

the gentlemen running the rental service at this location were nice, prompt and clear about the fees. No wait time, everything was ready and they did the return process of mileage and fuel check as soon as I returned it, telling me my final total. Will use them again.

erin C. 
Évaluation :
5

The online check in is extremely slow. Would have been easier to do check in with attendant.

Cory P. 
Évaluation :
5

Set up to reserve at another location. Paid in advance , got there no u haul , Mgr called previous customer, they was not near by to get me the truck, how can this happen?? Do you not see reservations for the following day and know that you was short . I did not get my 50 $refund for not having the promised truck . This put me behind by over a hour in 95 degree temperatures

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob D. 
Évaluation :
3

Staff very helpful.

Kerry B. 
Évaluation :
1

Pickup location was changed without advanced notification. Very frustrating and made me late for appointment

John W. 
Évaluation :
5

Great dealer.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
2

I have dropped off here before but not rented here-- he was unfriendly- inside of vehicle layered in dirt and dust and not sanitized- Other folks walking into this gas station easily distracted him- will go back to my favorite site next time Kurt Luedtke 6101 Midthoilan trnkpk

Rodney K. 
Évaluation :
2

Make the people more friendly and helpful.

Michael F. 
Évaluation :
5

The experience was wonderful. Our rental was ready on time and everyone was very courteous and helpful.

LATERA G. 
Évaluation :
5

Third time renting here. Very nice and easy to do business with

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE K. 
Évaluation :
5

All was great. Help was clear and quick. Truck was in good shape. Easy all around.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william Z. 
Évaluation :
3

The owner is very friendly and helpful. We would recommend this easy pickup and check in process. The truck was very clean and good on gas.

Conrad L. 
Évaluation :
5

Super friendly and courteous!!

William Z. 
Non reviews have been submitted for this location.

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