Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)

1 260 évaluations

9211 Midlothian Tpke   Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

(804) 330-1388

Heures d’ouverture

  • Mon-Sat: 7:30 am–9 pm
  • Dimanche : de 8 h a.m. 8 h p.m.

Services dans cet établissement :

Pour nous contacter

(804) 330-1388

9211 Midlothian Tpke
Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7:30 am–9 pm
  • Dimanche : de 8 h a.m. 8 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The staff was absolutely phenomenal, so sweet, and very helpful! The only issue was the truck I rented was FILTHY. It smelled like a petting zoo and had mud all over the back. I was moving furniture, and had to lay down sheets to prevent my couch and mattress from getting what I can only assume was livestock poop all over it. The smell alone gave me a migraine.

Charlotte R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
3

The customer service was great, the truck was not in good condition, that truck needs maintenance work bad. I was scared I was going to break down on the highway, not a good feeling, when it's already a hectic day, that made it worst, but the truck was clean,

Christine S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria b 
Évaluation :
4

They were very nice and professional. He act so well I asked him was he an agent of UHAUL? Only thing is they do not give you credit for if you come back early like 10hrs or more. It is a twenty four hr rental.

william h 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S 
Évaluation :
3

It wasn't necessarily the location, it was the truck itself. Could barely drive in the highway, felt super unsafe the staff at this location made pick up super easy compared to the hour long run around I had at another location just 15 minutes before

Kyra B 
Évaluation :
5

Just don’t over charge them

Nikea B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Staff was super friendly and efficient. Thanks for a great experience!

KATHY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameka A 
Évaluation :
3

Prices are a little crazy when I only had it for as long as I did

Nicolas A 
Évaluation :
5

Everyone was super helpful and wonderful to rent from.

Daniel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gavin a 
Évaluation :
3

We were told by your scheduling representative that if we turned the truck in early we would be credited for the unused time we rented it for three days and turned it in in less than 24 hours and below the mileage allowed Refer to dispute 4590537

Richard D 
Évaluation :
5

Ive rented from this location before and always have a good easy experience. also love U Haul

Daniel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA L 
Évaluation :
5

Very kind, helpful staff

Meredith B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria b 
Évaluation :
4

The truck felt like it was going to fall apart the whole drive. It was not one I would ever want to drive again

Elizabeth S 
Évaluation :
5

I rented a U-Haul van to move into my new apartment. David who helped me was amazing he was very helpful and kind I recommend this U-Haul rental to anyone!

sonja m 
Évaluation :
3

The truck was clean in the back area, but was a little dirty in the cupholder area, and it just wasn’t totally up to par. The area of pick up was OK, but didn’t have a place for me to park my car, so I had to park at a parking lot next-door.

JOEL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chauncey r 
Évaluation :
3

Brandon was really excellent. The trucks need a bit of work

Orville P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome G 
Évaluation :
5

The owner is very nice, his care for outgoing vehicles and customers is exceptional.

ASHOK P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine T 
Évaluation :
3

I did not want the insurance but was told that it is now mandatory. I do not see the reason why.

Herbert N 
Évaluation :
5

The owner-operator of this location is a great example of how a business should run...I will only go here for any future rental...P

PAULERIK S 
Évaluation :
5

The truck was clean but the rear tires were near balled and the truck got stuck in our yard because the tires couldn't get any traction. We had to had it pulled out and it destroyed the yard

Eric H 
Évaluation :
1

The vehicle was not ready for the appointment pickup. The gas level was so low you have to over fill to even use it. They don't cover that so you end up give them free gas. Overall I felt like I was taken for a ride.

Dustin W 
Évaluation :
4

I was charged a cleaning fee in error, and the representative was unable to remove it in the system, even after clicking on your screen that it was incorrect. We agreed to charge me $1 just to get it to clear. I was charged $25 instead. I was able.to get it rectified the next day, but it was incredibly frustrating for both the rep and me.

ALLYSON F 
Évaluation :
5

First time doing a Uhaul and could not have been easier! Also, even though I had put for self checkin, the gentleman at the counter did it for me anyway and was extremely helpful. The return was extremely easy too. All around, this was a seamless process, and the pick up people took effort to make it that way.

William J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Earnest S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmalita B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEENAANDREA S 
Évaluation :
5

The 2 people that helped me (one at pick up, another at drop off) were helpful, friendly and overall tremendously pleasant and insightful.

Jesse G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikhilkumar P 
Évaluation :
5

Easy to do, guys at the gas station were great! Mae a very stressful situation easier.

Mary E 
Évaluation :
5

Outstanding customer service and nice equipment.

Curt B 
Évaluation :
5

Friendly prompt staff. Will definitely be back!

Robert K 
Évaluation :
5

Great location. Awesome communication. My only issue was that the van reaked of cigarettes and there was a used cigarette butt in the cup holder that I wasn't going to touch.

Beth A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN Z 
Évaluation :
5

I needed a cargo van, but unlimited miles was not an option. I still rented the van and it was clean and got me to and from where I needed to be. Thanks

Edward R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J 
Évaluation :
3

Truck was dirty inside floors not clean, smelled like cigarette's as well, driver seat wasn't straight and leaned to the left closer to the driver door (uncomfortable) engine light was on, tire system light on, when u need to brake the steering wheel shakes, trying to accelerate on speed goes slow, must be a speed cap on the truck. No other truck i could get bc i asked worker bc wasn't comfortable with engine light and tire light on and horrible smell.

BERNICELASHA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb W 
Évaluation :
5

For this move, I hired Moving Help through the app, and I would like you to review my feedback on their assistance. I have literally never had such an awful experience in my life, even having used your Moving Help assistance in the past with several different gentlemen, and I was just so disappointed in the outcome working with these two gentlemen. For future customers, I would ask you to actually consider removing them from your list.

THERESAWARD J 
Évaluation :
5

equipment always available...proprietor very friendly

JOSEPH F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle S 
Évaluation :
5

Professional and well run!

GERALD N 
Évaluation :
5

The gentleman who helped me with the transaction was wonderful! Smooth, easy process - will use U-haul again!

Jessica R 
Évaluation :
5

Arch Village Exxon had always been my 'go-to' location for truck rentals as well as vehicle repairs. Those guys go above and beyond to take care of you.

Jamie f 
Évaluation :
1

The check out clerk was very rude, he is a stern older gentleman an asked me the same questions over an over again until He was satisfied, prolonging the process. If I can help it I would never rent from this location again. Very poor customer service.

Rachel J 
Évaluation :
5

Customer service rep was great and very accommodating!

Tammy R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mac H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY C 
Évaluation :
5

Always an great experience with these guys. No complaints. Been renting uhauls/ using mechanic shop/or just stopping in for gas around 20 years. Thanks you!

Ulysses M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L 
Évaluation :
3

The customer service was bad. Grumpy and negative. Not friendly. I have ptsd so it sent me into fight or flight mode. And payment was a disaster. It was my fault because the gentleman was not listening to me about my charge I will never again rent from a gas station location. Worse experience ever

Katherine M 
Évaluation :
4

Truck smelled like body Oder.

Tammy W 
Évaluation :
3

The truck needs a serious transmission repair. Truck struggles to timely shift.

Martin M 
Évaluation :
4

AC would not turn off no matter how the climate controls were set

Kevin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE U 
Évaluation :
5

Excellent service

Daniel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice B 
Évaluation :
5

The owner is a very courteous and helpful. I'd recommend this location to anyone interested in a truck rental.

Thomas S 
Évaluation :
5

Customer service was excellent, thorough and fast.

Patrick B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric I 
Évaluation :
5

Mr David was very personable and kind. Made the transaction easy and effortless.

Veronica M 
Évaluation :
5

David made this easy with his attitude to make the customer feel at home while conducting the business! Thank you Sir!

james m 
Évaluation :
5

Professional service...

Ernest P 
Évaluation :
5

My experience with the location, equipment, and service of every single person at the location was 100 % 5-star. Merci.

Joseph W 
Évaluation :
5

Had a great experience at this office. Very friendly and accommodating personnel. I would use their service again. Plus: gas station on sight :-)

YAKOVSERGEYEVICH Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaffar A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harris S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUTH G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S 
Évaluation :
4

Anika was awesome!!

Tyesha S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith T 
Évaluation :
5

Please make the Key Box look like the image when we are dropping off after hours. Or have a sign that's says Keys Here! That could save a lot of time and confusion at this location. Thank you :)

Meagan M 
Évaluation :
5

Very professional. Easy to deal with. Location is at an Exxon so can get gas. A++!

Christopher W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P 
Évaluation :
5

Fast, efficient pick up and return by the gentleman that handled my equipment rental. Van was clean, full of gas and drove with no problems. Would rent from here again and recommend this particular rental location.

Rebecca W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan E 
Non les évaluations ont été soumises pour cet établissement.

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