Customer Reviews for Arch Village Exxon
(Concessionnaire U-Haul dans le voisinage)

946 évaluations

9211 Midlothian Tpke   Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

(804) 330-1388

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 10h pm
  • Dim : 8h am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(804) 330-1388

9211 Midlothian Tpke
Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 10h pm
  • Dim : 8h am à 9h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service.

Wael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallon H. 
Évaluation :
3

The storage manager got irritated with me for not using the self pick up app correctly when the uhaul app itself wasn't working. Bad customer service and poorly designed/executed uhaul app.

Maximiliano R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B. 
Évaluation :
5

Great service and quick!

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Great, professional, quick service!

KATHYROSS G. 
Évaluation :
5

Customer service is great.

Jean R. 
Évaluation :
5

Best place in chesterfield

Denzell B. 
Évaluation :
5

Saad at Exxon the arboretum is always friendly and courtesy.

Anthony B. 
Évaluation :
5

Staff was thorough with explaining the rental process.,, no hassle, I was in and out efficiently.

Percival C. 
Évaluation :
5

We had a really good experience. We definitely will go to this location if We need a U-HAul again. The person at the counter was super nice and He helped us to go through all the process. (Pick up at dropp off)

Anakaren M. 
Évaluation :
5

Not anything as this Location/Staff/Owner are extremely professional and courteous! - Jim Walker

Jim W. 
Évaluation :
5

Very nice to deal with, looking forward to doing business again with them in the near future.

James S. 
Évaluation :
1

The steering wheel was not sturdy, it was difficult to keep the truck steady! It was almost scary at times. They shouldn't be renting a truck in those conditions.

Lorna R. 
Évaluation :
5

The owner/manager was very polite and professional.

Suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DORINE D. 
Évaluation :
4

My move required 6 miles total (round trip). I brought the truck back and the lady that checks the truck out said I needed to have the gas on "Full".She admitted it was on "F" but it needed to be past the "F"? The owner (very nice man) said it was ok and she refused to listen to him. I ultimately had to put 3 $in the tank to make her happy. I do recommend this location but just know they want the gas tank so full that you can see it when you take the cap off.

Natasha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELRAYMOND S. 
Évaluation :
5

Everything was excellent. The truck was very clean and the moving experience was how we imagine it was going to be. Excellent customer service.

Davi C. 
Évaluation :
5

The Arch Village Exxon U-haul location was easy and efficient. I would definitely recommend them to anybody that is needing a U-haul. They were extremely nice and took care of us. Will definitely be using them again.

Jade H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
3

catastrophe. The verification process is severely flawed,phone calls don't work and the process was canceled several times. So stay away from this experiment and see the people at the rental stations.

Gunnar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
1

Not only was it piss poor experience. Uhaul double charged me because you system was failing the whole time I checked out.

Stephen M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen T. 
Évaluation :
3

Smiling employee

Timothy C. 
Évaluation :
5

I was very appreciative that I rented the van to make a trip to the dump...when the owner knew this he told me the dump was closed on the day I had rented it for. He helped me change the day...keeping me from having to pay, load up the van and drive to the dump ..only to find out it was closed

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Great service

Ryan G. 
Évaluation :
1

the man was very rude to the uhaul customers

Patrice T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUNDRA T. 
Évaluation :
5

I like working with this location at Arch Road & Midlothian. Service here is great!!

janice S. 
Évaluation :
5

Great service and equipment so no improvement is needed.

James H. 
Évaluation :
5

My only complaint is the online reservation process is very time-consuming and if you are not careful will change your choices. IE - I choose a pick up truck at a local location and when I checked out I realized it changed not only my pick up location but also changed my truck choice to a cargo van. The process was back and forth with, oh we now need this or we now need that rather than just asking for all the information at one time in one smooth process. You need better web developers - my son is ADHD and this part of the process was like some ADHD person set it up!

Staci T. 
Évaluation :
5

They seemed to have trouble with the software in removing items that I was not provided. I have to contact UHaul in order to get refunded. They were perfectly nice and really tried, but the computer wouldn't let them do it.

Quentin M. 
Évaluation :
2

The gentlemen assisting me with returning the van was rude and unkind. Very unprofessional and I will NOT return to this Uhaul location.

Mirna B. 
Évaluation :
5

Excellent customer service all around!

Zewelanji S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel J. 
Évaluation :
5

The guy who rent me the truck was very nice and polite I am happy with the service

Bogale J. 
Évaluation :
5

I would like to give special thanks to David "Dave" for being so accommodating and ensuring my U-Haul rental needs were met. He went above and beyond to help me. I appreciate him taking the time to explain the rental process as this was my first time using U-Haul's services and equipment. .

Jacinda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R. 
Évaluation :
5

The service was great at uhaul. The representative was friendly and he made the transaction go smoothly. The truck we rented was a little dirty ion the inside (chip crumbs, papers, etc.) but we were able to let them know and the representative was very apologetic about it.

Tyro H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn O. 
Évaluation :
3

The truck was clean. The staff at this location was friendly and helpful. So it is peculiar and non-helpful that, by their own admittance, they ‘forgot' to tell me the starter was faulty! As a result, in moving and transporting, I had to wait several minutes for the truck to turn over each time we turned it offâ€"which was quite an unnerving experience and terrifying feeling in hoping the truck would start! Then to add to the peril, in order to avoid trying to start the truck each time, I was forced to leave the truck runningâ€"which meant wasting gas. Needless to say, I won't be using that location again!

Mellanee H. 
Évaluation :
5

Great service and gave some really good recommendations. We got a killer deal on some appliances and Uhaul saved the day.

Benjamin F. 
Évaluation :
1

Stop pulling the oldest scam in the world “the bait and switch “customer calls for reservation at location where he will be picking truck up from and gets quote of $.89 a mile From a supposedly long-term employee.then when customer gets there the very next day prejudice racist manager says(for the second time )employee made a mistake and the rate is much higher than what the employee quoted. Now you're stuck and have people waiting for you and this truck so you have no choice but to let this racist manager take a vantage of you. But you can bet this is the last time he will pull this bait and switch on me. The first time I let it go as a mistake but not the second time. Goodbye U-Haul forever

Michael M. 
Évaluation :
5

It was dirty inside when we picked it up. Leaves dirt, some trash. We had a lot of issues trying to return it. It would start the process, we would take a picture and the app would go back to the beginning. This continued for quite awhile, to the point of my son shaking and dropping his phone. It busted. We had to get someone else to come out Very late at night, and use their phone to start the return process all over. The problem was the app, not the location.

Debbie B. 
Évaluation :
5

My tire blew its tread and they were very kind and helpful about it. The tires were not previously bald. The treads looked good when I started my trip. But my tire blew on the interstate and once I called the number for roadside assistance, everything was taken care of in a timely manner.

Jessica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Very friendly,professional and efficient. Great people

Douglas H. 
Évaluation :
4

We had a bad uhaul experience. The reservation was changed without our knowledge. When we arrived at the new location they had not set our truck up for 24/7 pick up and we were told we had to wait until 10:30 am for an 8 am pick up. I called customer service and they found another truck that was 10 miles further away so we got that one. On the hottest day of the year uhaul inconvenienced us and put us hours behind schedule to only take 0,2 off the mileage when it's their fault we had to go the additional distance. Won't be using them again.

William Q. 
Évaluation :
5

Great!

George K. 
Évaluation :
5

Great experience, thank you!

Brandi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jo F. 
Évaluation :
4

Easy pick up and drop off. Equipment was fairly new, in good working order, and clean! Would use this location again.

Steve H. 
Évaluation :
5

Every person that helped me was great but the online check in was a nightmare. They kept changing locations after I got to the location and then when returning the rental U Haul charged me for going over the mileage limit which I wouldn't have done had they continuously changed the location for pick up and drop off. What's up with that!!! There was no warning about a change in location for either pick up or drop off and the locations weren't exactly convenient either. Thank goodness for the actual people that were there to help me otherwise I would have been completely lost and when trying to call U Haul's 800 # I waited for over 20 mins for a customer service rep to answer the phone and then gave up and disconnected the call. That online/App experience has definitely made me reconsider using U Haul again.

MARYLEECH H. 
Évaluation :
3

The van was not clean when I picked it up. The inside had not been swept out.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter C. 
Évaluation :
2

I was told that if I bought the truck back before 11 I would not be charged for another day. But that was not the case. I was charged for 2 days

Aaron F. 
Évaluation :
2

I ordered moving blankets and they didn't have any. Had to wait for them to remove them from the order. Drop off location was supposed to be Buford Road and it was changed it to the main Uhaul location on Midlothian. Drove an extra 30 minutes to backtrack to that location.

Leo S. 
Évaluation :
5

Had the truck waiting and ready for me. Checkout was fast and efficient.

robert C. 
Évaluation :
1

Overcharged my card placed u known charges Changed my pickup location three times and then refused to give me difference And the seat in I haul was ripped

Jacqueline P. 
Évaluation :
5

Please update Google to reflect the actual Uhaul hours of operation. Google states that the Uhauls are available for rental until 10:00 while the Uhaul hours are until 8:00. The employee kindly honored the Google hours and allowed me to rent me truck.

Ellen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE D. 
Évaluation :
3

Some of the employees inside were not wearing masks.

Virginia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jong P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

I've never done an electronic check in before and the personnel there were quite helpful in this activity...

Henry M. 
Évaluation :
5

Great experience!

Christian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Customer service was excellent

Shanta S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie K. 
Évaluation :
5

My husband said everything about this uhaul experience was easy. Both ends were efficient. People were helpful. And he appreciated the ease of the experience.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIENNE M. 
Évaluation :
5

Very good service. Thanks

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan A. 
Évaluation :
1

Work on customer service. The location is dishonest, manipulative and aggressive with customers.

VINCENTLEMUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Maintain your quality customer service.

james M. 
Évaluation :
5

Vehicle was dirty on inside with dried up mud. The outside of the truck was clean minus the tires.

Rahsaan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

harpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

I've interacted with the owner of this business twice now. He is always very nice as great customer service skills

Joann P. 
Non les évaluations ont été soumises pour cet établissement.

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