Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)

1 238 évaluations

9211 Midlothian Tpke   Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

(804) 330-1388

Heures d’ouverture

  • Mon-Sat: 7:30 am–9 pm
  • Dimanche : de 8 h a.m. 8 h p.m.

Services dans cet établissement :

Pour nous contacter

(804) 330-1388

9211 Midlothian Tpke
Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7:30 am–9 pm
  • Dimanche : de 8 h a.m. 8 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Norton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mikhail 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA LEIGH-Zimmerman 
Évaluation :
5

Very kind, helpful staff

Meredith Brothers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Blumer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria briggs 
Évaluation :
4

The truck felt like it was going to fall apart the whole drive. It was not one I would ever want to drive again

Elizabeth Shellhart 
Évaluation :
5

I rented a U-Haul van to move into my new apartment. David who helped me was amazing he was very helpful and kind I recommend this U-Haul rental to anyone!

sonja morris 
Évaluation :
3

The truck was clean in the back area, but was a little dirty in the cupholder area, and it just wasn’t totally up to par. The area of pick up was OK, but didn’t have a place for me to park my car, so I had to park at a parking lot next-door.

JOEL BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chauncey roach 
Évaluation :
3

Brandon was really excellent. The trucks need a bit of work

Orville Paynter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Garofalo 
Évaluation :
5

The owner is very nice, his care for outgoing vehicles and customers is exceptional.

ASHOK PATEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Touchette 
Évaluation :
3

I did not want the insurance but was told that it is now mandatory. I do not see the reason why.

Herbert Nyoni 
Évaluation :
5

The owner-operator of this location is a great example of how a business should run...I will only go here for any future rental...P

PAULERIK SORENSEN 
Évaluation :
5

The truck was clean but the rear tires were near balled and the truck got stuck in our yard because the tires couldn't get any traction. We had to had it pulled out and it destroyed the yard

Eric Hunter 
Évaluation :
1

The vehicle was not ready for the appointment pickup. The gas level was so low you have to over fill to even use it. They don't cover that so you end up give them free gas. Overall I felt like I was taken for a ride.

Dustin Weilbach 
Évaluation :
4

I was charged a cleaning fee in error, and the representative was unable to remove it in the system, even after clicking on your screen that it was incorrect. We agreed to charge me $1 just to get it to clear. I was charged $25 instead. I was able.to get it rectified the next day, but it was incredibly frustrating for both the rep and me.

ALLYSON FREDD 
Évaluation :
5

First time doing a Uhaul and could not have been easier! Also, even though I had put for self checkin, the gentleman at the counter did it for me anyway and was extremely helpful. The return was extremely easy too. All around, this was a seamless process, and the pick up people took effort to make it that way.

William Jackson VI 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Earnest Spence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmalita Bawar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEENAANDREA SMITH 
Évaluation :
5

The 2 people that helped me (one at pick up, another at drop off) were helpful, friendly and overall tremendously pleasant and insightful.

Jesse Grum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN HURLBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Gotschalk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikhilkumar Patel 
Évaluation :
5

Easy to do, guys at the gas station were great! Mae a very stressful situation easier.

Mary Elliott 
Évaluation :
5

Outstanding customer service and nice equipment.

Curt Blankenship 
Évaluation :
5

Friendly prompt staff. Will definitely be back!

Robert Kirwin 
Évaluation :
5

Great location. Awesome communication. My only issue was that the van reaked of cigarettes and there was a used cigarette butt in the cup holder that I wasn't going to touch.

Beth Ann Consghan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN ZIMMERMAN 
Évaluation :
5

I needed a cargo van, but unlimited miles was not an option. I still rented the van and it was clean and got me to and from where I needed to be. Thanks

Edward Rice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Johnson 
Évaluation :
3

Truck was dirty inside floors not clean, smelled like cigarette's as well, driver seat wasn't straight and leaned to the left closer to the driver door (uncomfortable) engine light was on, tire system light on, when u need to brake the steering wheel shakes, trying to accelerate on speed goes slow, must be a speed cap on the truck. No other truck i could get bc i asked worker bc wasn't comfortable with engine light and tire light on and horrible smell.

BERNICELASHA JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Gandy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb Wilson 
Évaluation :
5

For this move, I hired Moving Help through the app, and I would like you to review my feedback on their assistance. I have literally never had such an awful experience in my life, even having used your Moving Help assistance in the past with several different gentlemen, and I was just so disappointed in the outcome working with these two gentlemen. For future customers, I would ask you to actually consider removing them from your list.

THERESAWARD JUSTICE 
Évaluation :
5

equipment always available...proprietor very friendly

JOSEPH FARNITANO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle Spence 
Évaluation :
5

Professional and well run!

GERALD NELSON WILLIAMSON 
Évaluation :
5

The gentleman who helped me with the transaction was wonderful! Smooth, easy process - will use U-haul again!

Jessica Reynolds 
Évaluation :
5

Arch Village Exxon had always been my 'go-to' location for truck rentals as well as vehicle repairs. Those guys go above and beyond to take care of you.

Jamie fodrey 
Évaluation :
1

The check out clerk was very rude, he is a stern older gentleman an asked me the same questions over an over again until He was satisfied, prolonging the process. If I can help it I would never rent from this location again. Very poor customer service.

Rachel Jackson 
Évaluation :
5

Customer service rep was great and very accommodating!

Tammy Reinhardt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mac Hutton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY CHAVEZ 
Évaluation :
5

Always an great experience with these guys. No complaints. Been renting uhauls/ using mechanic shop/or just stopping in for gas around 20 years. Thanks you!

Ulysses Megariotis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Lonetto 
Évaluation :
3

The customer service was bad. Grumpy and negative. Not friendly. I have ptsd so it sent me into fight or flight mode. And payment was a disaster. It was my fault because the gentleman was not listening to me about my charge I will never again rent from a gas station location. Worse experience ever

Katherine Madara 
Évaluation :
4

Truck smelled like body Oder.

Tammy Webb 
Évaluation :
3

The truck needs a serious transmission repair. Truck struggles to timely shift.

Martin Martell 
Évaluation :
4

AC would not turn off no matter how the climate controls were set

Kevin Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE URBINA 
Évaluation :
5

Excellent service

Daniel Leal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Brush 
Évaluation :
5

The owner is a very courteous and helpful. I'd recommend this location to anyone interested in a truck rental.

Thomas Solomon 
Évaluation :
5

Customer service was excellent, thorough and fast.

Patrick Brundidge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith English 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Isaksen 
Évaluation :
5

Mr David was very personable and kind. Made the transaction easy and effortless.

Veronica McKever 
Évaluation :
5

David made this easy with his attitude to make the customer feel at home while conducting the business! Thank you Sir!

james minor 
Évaluation :
5

Professional service...

Ernest Penrose 
Évaluation :
5

My experience with the location, equipment, and service of every single person at the location was 100 % 5-star. Merci.

Joseph Wiggins 
Évaluation :
5

Had a great experience at this office. Very friendly and accommodating personnel. I would use their service again. Plus: gas station on sight :-)

YAKOVSERGEYEVICH YAKUPOV 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaffar Ali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen LaClair 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harris Stratton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUTH GRIGGS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Simopoulos 
Évaluation :
4

Anika was awesome!!

Tyesha Scott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Tyznar 
Évaluation :
5

Please make the Key Box look like the image when we are dropping off after hours. Or have a sign that's says Keys Here! That could save a lot of time and confusion at this location. Thank you :)

Meagan Muller 
Évaluation :
5

Very professional. Easy to deal with. Location is at an Exxon so can get gas. A++!

Christopher Winch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM PAYNE 
Évaluation :
5

Fast, efficient pick up and return by the gentleman that handled my equipment rental. Van was clean, full of gas and drove with no problems. Would rent from here again and recommend this particular rental location.

Rebecca Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan Efird 
Évaluation :
5

Nothing! David was so professional and friendly

Naharia Holt-Elliott 
Évaluation :
1

Please retrain David Parrish for customer service, he is unprofessional, rude, lazy and a liar. I never experience that I was told to come back because the vehicle is not ready because it is the end of his shift and I gave to wait for another staff to process my reservation. In fact the vehicle was at the parking lot and I have to wait because he cannot change my booking time.

JOSEPH GADOR 
Évaluation :
5

1st time using U-Haul from this station. The employees that help us were GREAT. When we are in need of a U-Haul again, we know where go. THANKS Again for your help.

Barbara Tucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace Hounsel 
Évaluation :
5

The van was not clean on the inside. I had to sweep it for my move. Otherwise the customer service was great!

Sharen Faxio 
Évaluation :
4

Excellent service à la clientèle. Truck was ready for pick up. Prompt assistance when returning truck.

Jean Mathena 
Évaluation :
2

Representatives were very rude and racist. I have been renting U-Haul for more than 4years on a regular basis and this is so far the worst customer experience. This white old man told me I looked like I was gonna steal the cargo van and he couldn't rent the van to me because I wormhole not take the insurance he was trying to sell to me. If this is how U-Haul treats customers in Virginia then this would be my last time using U-Haul and I will make sure to communicate that to my family and friends

NAJMU DEEN ILYAASU 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence Hawthorne 
Évaluation :
5

Don't change anything

Ronald Flowers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COSBY KITTRELL 
Évaluation :
5

it was all so easy- thank you for your service!!

Jennifer Sheehan 
Évaluation :
5

Great experience. Thank you!

Linda Verheul 
Évaluation :
4

Update the vehicle

Albert Holcombe Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Kyle Saunders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Carroll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Hesch 
Évaluation :
3

I don't understand why Uhaul charges per mile for a pickup truck rental. They should have a certain amount of miles included with a local rental. And maybe change $50 for the rental.

Joan Long 
Évaluation :
4

I believe I was charged twice for one rental.

CHRISTOPHERALLEN WHITE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Tyznar 
Évaluation :
5

You are already doing good

sintayehu Jima 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret Vandevender 
Évaluation :
5

David was super friendly and helpful! Top tier service.

Jacob Blackmon 
Non les évaluations ont été soumises pour cet établissement.

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