Prices are a little crazy when I only had it for as long as I did
Nicolas A
Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everyone was super helpful and wonderful to rent from.
Daniel GWe were told by your scheduling representative that if we turned the truck in early we would be credited for the unused time we rented it for three days and turned it in in less than 24 hours and below the mileage allowed Refer to dispute 4590537
Richard DIve rented from this location before and always have a good easy experience. also love U Haul
Daniel GVery kind, helpful staff
Meredith BThe truck felt like it was going to fall apart the whole drive. It was not one I would ever want to drive again
Elizabeth SI rented a U-Haul van to move into my new apartment. David who helped me was amazing he was very helpful and kind I recommend this U-Haul rental to anyone!
sonja mThe truck was clean in the back area, but was a little dirty in the cupholder area, and it just wasn’t totally up to par. The area of pick up was OK, but didn’t have a place for me to park my car, so I had to park at a parking lot next-door.
JOEL BBrandon was really excellent. The trucks need a bit of work
Orville PThe owner is very nice, his care for outgoing vehicles and customers is exceptional.
ASHOK PI did not want the insurance but was told that it is now mandatory. I do not see the reason why.
Herbert NThe owner-operator of this location is a great example of how a business should run...I will only go here for any future rental...P
PAULERIK SThe truck was clean but the rear tires were near balled and the truck got stuck in our yard because the tires couldn't get any traction. We had to had it pulled out and it destroyed the yard
Eric HThe vehicle was not ready for the appointment pickup. The gas level was so low you have to over fill to even use it. They don't cover that so you end up give them free gas. Overall I felt like I was taken for a ride.
Dustin WI was charged a cleaning fee in error, and the representative was unable to remove it in the system, even after clicking on your screen that it was incorrect. We agreed to charge me $1 just to get it to clear. I was charged $25 instead. I was able.to get it rectified the next day, but it was incredibly frustrating for both the rep and me.
ALLYSON FFirst time doing a Uhaul and could not have been easier! Also, even though I had put for self checkin, the gentleman at the counter did it for me anyway and was extremely helpful. The return was extremely easy too. All around, this was a seamless process, and the pick up people took effort to make it that way.
William JThe 2 people that helped me (one at pick up, another at drop off) were helpful, friendly and overall tremendously pleasant and insightful.
Jesse GEasy to do, guys at the gas station were great! Mae a very stressful situation easier.
Mary EOutstanding customer service and nice equipment.
Curt BFriendly prompt staff. Will definitely be back!
Robert KGreat location. Awesome communication. My only issue was that the van reaked of cigarettes and there was a used cigarette butt in the cup holder that I wasn't going to touch.
Beth AI needed a cargo van, but unlimited miles was not an option. I still rented the van and it was clean and got me to and from where I needed to be. Thanks
Edward RTruck was dirty inside floors not clean, smelled like cigarette's as well, driver seat wasn't straight and leaned to the left closer to the driver door (uncomfortable) engine light was on, tire system light on, when u need to brake the steering wheel shakes, trying to accelerate on speed goes slow, must be a speed cap on the truck. No other truck i could get bc i asked worker bc wasn't comfortable with engine light and tire light on and horrible smell.
BERNICELASHA JFor this move, I hired Moving Help through the app, and I would like you to review my feedback on their assistance. I have literally never had such an awful experience in my life, even having used your Moving Help assistance in the past with several different gentlemen, and I was just so disappointed in the outcome working with these two gentlemen. For future customers, I would ask you to actually consider removing them from your list.
THERESAWARD Jequipment always available...proprietor very friendly
JOSEPH FProfessional and well run!
GERALD NThe gentleman who helped me with the transaction was wonderful! Smooth, easy process - will use U-haul again!
Jessica RArch Village Exxon had always been my 'go-to' location for truck rentals as well as vehicle repairs. Those guys go above and beyond to take care of you.
Jamie fThe check out clerk was very rude, he is a stern older gentleman an asked me the same questions over an over again until He was satisfied, prolonging the process. If I can help it I would never rent from this location again. Very poor customer service.
Rachel JCustomer service rep was great and very accommodating!
Tammy RAlways an great experience with these guys. No complaints. Been renting uhauls/ using mechanic shop/or just stopping in for gas around 20 years. Thanks you!
Ulysses MThe customer service was bad. Grumpy and negative. Not friendly. I have ptsd so it sent me into fight or flight mode. And payment was a disaster. It was my fault because the gentleman was not listening to me about my charge I will never again rent from a gas station location. Worse experience ever
Katherine MTruck smelled like body Oder.
Tammy WThe truck needs a serious transmission repair. Truck struggles to timely shift.
Martin MAC would not turn off no matter how the climate controls were set
Kevin MExcellent service
Daniel LThe owner is a very courteous and helpful. I'd recommend this location to anyone interested in a truck rental.
Thomas SCustomer service was excellent, thorough and fast.
Patrick BMr David was very personable and kind. Made the transaction easy and effortless.
Veronica MDavid made this easy with his attitude to make the customer feel at home while conducting the business! Thank you Sir!
james mProfessional service...
Ernest PMy experience with the location, equipment, and service of every single person at the location was 100 % 5-star. Merci.
Joseph WHad a great experience at this office. Very friendly and accommodating personnel. I would use their service again. Plus: gas station on sight :-)
YAKOVSERGEYEVICH YAnika was awesome!!
Tyesha SPlease make the Key Box look like the image when we are dropping off after hours. Or have a sign that's says Keys Here! That could save a lot of time and confusion at this location. Thank you :)
Meagan MVery professional. Easy to deal with. Location is at an Exxon so can get gas. A++!
Christopher WFast, efficient pick up and return by the gentleman that handled my equipment rental. Van was clean, full of gas and drove with no problems. Would rent from here again and recommend this particular rental location.
Rebecca WNothing! David was so professional and friendly
Naharia HPlease retrain David Parrish for customer service, he is unprofessional, rude, lazy and a liar. I never experience that I was told to come back because the vehicle is not ready because it is the end of his shift and I gave to wait for another staff to process my reservation. In fact the vehicle was at the parking lot and I have to wait because he cannot change my booking time.
JOSEPH G1st time using U-Haul from this station. The employees that help us were GREAT. When we are in need of a U-Haul again, we know where go. THANKS Again for your help.
Barbara TThe van was not clean on the inside. I had to sweep it for my move. Otherwise the customer service was great!
Sharen FExcellent service à la clientèle. Truck was ready for pick up. Prompt assistance when returning truck.
Jean MRepresentatives were very rude and racist. I have been renting U-Haul for more than 4years on a regular basis and this is so far the worst customer experience. This white old man told me I looked like I was gonna steal the cargo van and he couldn't rent the van to me because I wormhole not take the insurance he was trying to sell to me. If this is how U-Haul treats customers in Virginia then this would be my last time using U-Haul and I will make sure to communicate that to my family and friends
NAJMU DDon't change anything
Ronald Fit was all so easy- thank you for your service!!
Jennifer SGreat experience. Thank you!
Linda VUpdate the vehicle
Albert H