Évaluations des clients Arden Audio

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arden Audio

Cote générale :

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Christopher W.
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Le client n'a pas laissé de commentaire.

Susan B.
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Hard to tell it was a Uhaul drop off. No signage except a small sticker on bottom of door with tons of other stickers. But it worked!

Mark B.
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excpet for one Uhaul sticker at the bottom coner of the door, there is no indication this is a valid drop off point for Uhaul. There was plenty of room to leave the trailer.

tracy O.
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Le client n'a pas laissé de commentaire.

Beverly H.
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On Wednesday, May 20th U-Haul sent me a text message thanking me for choosing them for my moving needs. I made 7 calls to the location (Arden Audio/2735 Arden Way, Sacramento, CA) to advise them that I never made a reservation for a truck and that I was apparently the victim of identity theft! They were of no assistance and gave me 4 different numbers to call. I telephoned the police, sheriff, and the CHP. After placing another 10 calls to the location, "Nick" (or whatever his real name is) answered and promised to call me back in 20 minutes. That never happened. I called back an hour later from a different number, he answered again and promised to call me back in an hour. That never happened. I called 15 times to attempt to speak to someone before the truck was returned, which was due in at 3:30. No answer. I sent someone over to investigate for me (currently, I am not in California) and the truck rolled in at 3:30 with the identity thieves in tow, who immediately left the truck and hopped into a white van and fled the parking lot. I finally spoke to Nick and he proceeded to tell me the truck was returned promptly, no damage and that person who returned the truck was a "very nice" man. You think so! Are you kidding me right now! They STOLE my identity! Word of advice, stay away from this place! This is not over yet! This location should be investigated! Skulduggery is running rampant at this location. Stay Away!

gezahegn H.
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Great service! Keep it up!

Jessica F.
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Le client n'a pas laissé de commentaire.

LINDA M.
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Le client n'a pas laissé de commentaire.

Staci H.
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Very friendly employee helped me but the truck's gas tank was almost empty so I had to go fill it up almost immediately. They had originally marked down that the tank was half full and wrote in an update when they saw that it was almost empty. When I went to drop the truck off they had apparently not sent the update over and I was almost charged for not filling the tank halfway.

Shaquia C.
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Le client n'a pas laissé de commentaire.

Jasmin C.
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A battery was stolen and the gas was stolen from 2 uhauls my gas was wayyy below the line TRUE STORY

esmatullah E.
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Le client n'a pas laissé de commentaire.

Christopher V.
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At this point, I won't recommend U-Haul to a friend. I made a reservation online — weeks in advance — for a truck, an appliance dolly, and furniture pads. We arrived at the reservation time and discovered they didn't open for another hour... we waited. Then, the store operator let us know he didn't have an appliance dolly nor furniture pads. I called the toll free number to find out where I could find an appliance dolly, the representative behaved as though I shouldn't be surprised the operator didn't have what I reserved and referred me to one of two “nearby” locations. An appropriate response would have been for someone to deliver the items to where they were supposed to be in the first place. Ultimately, I understand that things happen. However, if the website is able to receive and confirm reservations for satellite locations, there should be some effort made to ensure the items are 1. available, 2. at the agreed upon location, and/or 3. establish better customer service policies that empower employees to resolve issues quickly.

Noemi S.
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Le client n'a pas laissé de commentaire.

danielle L.
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Le client n'a pas laissé de commentaire.

Miranda C.
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Le client n'a pas laissé de commentaire.

Jack M.
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Le client n'a pas laissé de commentaire.

Davillion W.
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No gas cap on truck & back sliding door was extremely difficult to close tailgate. So the items could stay secure in the truck. Had to leave back open about 8 inches & secure a lock to the ramp handle. A ratchet maneuver, but we managed. Old outdated truck but it was the last one in the city we could find, it got the job done I guess, I'm thankful...

Scotty S.
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Le client n'a pas laissé de commentaire.

rouhollah O.
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Please keep the cars clean and take them for check up, because they are to old and need sharks!

Madilene T.
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Le client n'a pas laissé de commentaire.

abdul M.
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Great service Thanks

Huyue L.
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Sketchy area and the truck didn't have a gas cap. I also had another reservation that when I showed up, there was no truck available.

Patricia B.
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Signage at road so we know where it is.CLEAN trucks,ours was filthy

Eddie M.
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gas cap missing and tank empty. attendant said happens often..if left there overnight..and if wanted to avoid possible 8am problem pick up 12hrs early. Even showed me night video of visitors? OK. so tank was already drained. Had to go right to gas station and fill up.. provided gas cap off my 2016 GMC truck.. to complete timely move of student into dorm. Ouch! This pick/drop difficult.. facility not open until 10:30 am.

michael E.
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Le client n'a pas laissé de commentaire.

Alexandra W.
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First - this location is not good at answering their phone. Then when they do, they are unprofessional. For example, I was sent a text saying I should call to confirm the rental pickup day/time and when I did they acted like they didn't even know what I was talking about. And they don't even identify themselves as u haul so I wasn't even sure who I was talking to Second - they didn't have the equipment pulled out and ready to go; we had to wait around for them to pull it out, unhook it, etc The actual person who checked us out was fine, but they need to significantly improve their communication and preparation for pickup

Jana G.
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The truck Had an empty gas tank, broken glass inside the back, and I didn't get all of the furniture blankets I was supposed to. I was compensated for both the gas and the blankets but it was extremely inconvenient

timothy R.
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Le client n'a pas laissé de commentaire.

ahmad A.
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The employee overthere (he said his name is Nick) is really bad behave person. I hope God helps him to become a well-behave person. Regards Ahmad

Mohammad S.
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Le client n'a pas laissé de commentaire.

Sheryl S.
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All was great

Monica C.
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Service was terrible, the owner had the worst customer service, the U haul truck had no gas and couldn't get anyone to bring us gas out. So we had to take three trips using a 1 -gal can to get the truck started, then the truck battery was dead. We were not attended to the owner told us to call the main U haul number to discuss issues. He was a total jerk. After having a conversation with a rep from U - haul we were told we was going to get credit for extra miles due to the 2 hour delay and inconvenience which did not happen. After over 30 minutes on the phone u-haul agreed to credit us $50 dollars this entire ordeal was the worst ever. I will not recommend anyone to this location ever, worst experience ever.

Tim L.
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Scheduled the truck for a pickup at 9:30 through the Truck Share 24/7 program. The truck was not properly staged and as a result I had to wait for an hour to pick up the truck. The first customer service person I talked to was rude and blamed me for not arriving on time to pick up the truck (I was on time). When I attempted to fill up the truck with fuel, instead of filling the tank, the fuel poured out of the underside of the truck. Over all this was a deeply unsatisfactory experience and I was rented potentially dangerous equipment. If I have an option for my next move, I will not be using uHaul.

robbert A.
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U-Haul is a secondary business. Not much effort put in on it.

bashir A.
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yes its very nice

Ernesto A.
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Le client n'a pas laissé de commentaire.

Rick S.
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Le client n'a pas laissé de commentaire.

ELIZABETH C.
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Ok location not the best but they did help me with the turn in.

Belen N.
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The uhaul was clean but the customer service was not so great. The employees weren't personable.

Lorinda F.
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Never refunded as promised. Truck was not available at 2 locations had confirmation for. Had to pay movers extra hours for the 4.5 hour delay. On drop off they were going to charge over 100k for mileage because it was in system incorrectly causing distress and further delay. Still no refund to date.

SANJIVE D.
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Le client n'a pas laissé de commentaire.

Julio V.
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Le client n'a pas laissé de commentaire.

Martha B.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Very nice and helpful.

Mohammad Omid Q.
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Poor service in Arden way

JACQUELENE C.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Uhual smells of cigarettes and gas fumes. Brakes squeaked the entire time and would engage aggressively making braking hard. Engine would rev on its on. That uhual needs to be serviced. I will have to rethink uhual next tine I am in need of a rental truck

abdul H.
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Le client n'a pas laissé de commentaire.

Teresa P.
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Person was super helpful. But never checked in my return and I was charged tons of money that was not my doing.

LATONYA M.
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The exterior of the truck was dirty. I'd recommend someone rinse of the exterior of the truck or at least clean of the windows to get the film of dirt off so you can see out of the window properly.

Paula S.
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All in all a wonderful process from beginning to end. The cost was reasonable the truck was the perfect size. Uhaul made the move a very positive experience. You guys are great ??

Troy A.
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Le client n'a pas laissé de commentaire.

patricia C.
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Very fast and helpful

Martha B.
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Le client n'a pas laissé de commentaire.

Carol P.
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1. The gas tank had a leak in it. I put $25 worth of gas in the truck before returning it. The gauge didn't go above 1/4 tank. I then added $5 dollars until someone at the station pointed out that the gas was coming out of the back of the truck. 2. The insulation around the passenger window started coming out on day 2 of the rental 3. Uhaul's customer service was abysmal. I was unable to get the back door to slide open. I had thought it had broken from the top. So i called the customer service number only to have nobody pick up the phone - ever. I then took went online and tried the website. I typed in the contract number and the site located my truck in a random location 15 miles from the actual location. I could not change this location and you can not submit without the location. I then tried the "chat" feature. Again, nobody was on the other end. I was subsequently able to get the door up using a crowbar. But had i been on the side of the road, I would have been on my own. Uhaul does not respond to any method of contact.

MASOOD S.
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Le client n'a pas laissé de commentaire.

cynthia T.
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Dirty environment, unprofessional staff member, van was dirty and smelled bad. Clerk attempted to charge me for an extra day and when I informed him he was wrong he used profanity. Upon my return I wasn't greeted but was told I would have an email within 20 minutes, didn't happen. I called three times and was referred to main number and hen two UHaul representatives assisted me.

Sandra F.
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Le client n'a pas laissé de commentaire.

Greg S.
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Le client n'a pas laissé de commentaire.

Abdulamad K.
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Good

Dominique B.
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Le client n'a pas laissé de commentaire.

William J.
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Like many Uhaul locations, this was a bit strange (a car audio shop). In fact, though the location is only a few blocks from my office I didn't even know that they were a Uhaul location until I looked it up online, since there is no indication from the street that there is a UHaul store located within. But once inside they were competent and quick, the truck was clean and in good condition, and they were very accommodating (offered to stay open late for my return the next day).

letila D.
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Le client n'a pas laissé de commentaire.

Edith N.
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I was disappointed because I rented a truck the day before and did not need tbree references .. however the next day I was told that was the policy...

Cindy S.
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Helpful However - hated being on hold 30 minutes this am and I had to find convenient drop off - uhaul no help. Also misquoted. Not given fair student rate - or refund for lower mileage.

emal B.
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Le client n'a pas laissé de commentaire.

Robert L.
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Very nice and quick pick up and drop off. We've rented here before and they're nice to deal with.

Kyle M.
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Super quick service. Staff was friendly. Easy drop off and pickup. Overall very satisfactory experience. I would use this place again.

Alex L.
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Gas was less than quarter tank at pickup; ran low during move.

ALYSHA M.
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I don't understand the reason behind reserving a truck when the day of pickup no one has it available? I went through 4 locations before I found a location that had a truck.

THERESA A.
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Le client n'a pas laissé de commentaire.

Lavonne M.
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I called the Uhaul number and made a reservation over the phone. They said someone should contact me in a couple of hours. I couldn't wait a couple of hours, so I went to the store I thought I thought was closest to me. I waited in line. When I got to the front, they told me my reservation was at the arden location. I asked for the address and they told me it was right off the freeway. I followed directions. When I got to the Arden location, I was told there was a different Arden location. She gave me an address. It was hard to find. There was no sign from the street. When I got there, there was just one truck. The person showing it was not very helpful. I called and asked about keeping the truck for an extra day. He said no problem. It would be just the extra daily fee and the insurance. Then I got a call saying the truck was due back by 1030. I could keep it later, but I would have to pay a $50 bump fee. I explained the situation and she talked to her manager and the fee was waived. The next time I need a truck, I will be more specific about where I want to rent it from.

stephen B.
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Le client n'a pas laissé de commentaire.

Mohomed H.
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A very poor mannagment

Jennifer A.
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Le client n'a pas laissé de commentaire.

anna S.
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Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

peggy B.
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We rented a 10 foot truck to move. We live less than 2 miles from the rental location. The truck gas gauge indicated the tank was empty. After loading the truck, I attempted to put gas in the tank and there was a major gasoline leak near the fillpipe. The gasoline poured out and I was unable to put gas in the tank. I immediately returned the truck, I drove less than 5 miles total. I informed the rental business of what had occured. I was told to call Uhaul and have the charges to my credit card reversed. I did call and the charges have not been credited back to my account.

RACHEL H.
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To make sure we know how to move the seat up and Morris's other then that I had to ask to have help

TAMIEKA D.
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The service was great ! I was a little late coming back and he was totally fine with it. I will be using this service for my future needs going forward ! Thank you Sir,

Carmelita C.
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Its a difficult location to find because there is no sign easily visible from Arden way.

GARY P.
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Its rare when you meet a good person who does a great job. Thumbs up to Uhaul.

BRITTANY A.
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Le client n'a pas laissé de commentaire.

YOGENDRA K.
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Le client n'a pas laissé de commentaire.

Lloyd B.
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did not say a word to me other than where to drop off the trailor.did not offer any help.

BARTOLME C.
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Le client n'a pas laissé de commentaire.

Janice S.
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Le client n'a pas laissé de commentaire.

timothy T.
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listing shows this location opens at 7:30am, actually opens at 10am. droppinf off was no problem, instructions were clearly stated on the UHaul key drop box

RHONDA D.
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Le client n'a pas laissé de commentaire.

ann B.
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Clean rigs, fill fuel tanks, clean out the back.

Christin A.
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I don't understand why would would tell me one price, then charge me DOUBLE of what I already paid. The miles were calculated before I made the trip, and I put more than enough gas in the tank. I think you guys are scamming me hard to get more money out of me and it needs to stop immediately. I paid what was required in order to use said vehicle, so there should be nothing more that I owe.

Mike W.
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Le client n'a pas laissé de commentaire.

yvette T.
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Trucks for dirty miscommunication where I'm supposed to take the truck so is very bad so the next time when you tell somebody you need to be very very clear with your customers and not only that give the right paperwork to the customer's cuz you had no paperwork when you rent in V the truck that was poor customer service I knew where not did not know where to take this truck at.

Joe T.
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Le client n'a pas laissé de commentaire.

Ibrahim A.
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Le client n'a pas laissé de commentaire.

Stefanie M.
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Le client n'a pas laissé de commentaire.

Fredric H.
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Le client n'a pas laissé de commentaire.

Tara M.
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Le client n'a pas laissé de commentaire.

Erin M.
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No signage so very difficult to find. Then there was only one individual who could finalize my paperwork and provide the keys - he left for an emergency as I checked in to the front. I waited in the store for him for 40 minutes.

Non reviews have been submitted for this location.

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