No lights for night time access but not an issue for me. Pleased with very aspect; would use again and would recommend to others.
mary t | Expérience générale
Customer Reviews for Area Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you.....
Colin lI appreciate the helpfulness of the person that rented the truck to me. This is my 2nd rental with this location/person and I will return should I need to do any more moving - something I don't want to do again for a long time.
Roy BNothing. !!
lillie mGreat service!
Nicholas GN/A Customer service was great! The gentleman that gave us the vehicle was very friendly, and gave us all the information we needed to have a successful trip!
Kim SThe site covered in ice and snow. The tires on the vehicle were completely bald. I had to dig ourselves out of the ice and snow multiple times. The windshield wipers and fluid were non existent and a joke! If I wasn't in such desperation for a truck, I would've tried to choose another truck somewhere else. The gentleman at the front desk was great though, all has to do with the condition and the way the truck drove.
Helen GThe folks at the store and in customer service were great. How ever the truck was not functioning. After I loaded it, it would not start. They sent someone out to jump it and again it would not start. They towed it back to the pick up location, and I was given a different truck which I then had to un load and reload to the new truck. The whole thing set me back about 4hrs and I was late to my destination had to miss several hours of work and due to the nature of what I was doind caused me to now be a day and a half behind my schedule which could jeopordize the success of what I had intended. I would appreciate a call and at least a partial refend for all of the trouble and for potentially ruining a project which has taken almost a year to organize. Thanks
Edson MAll we had to do was drop off the truck.
Daniel TNo staffing, no fence or secure areas. Poor response from Uhaul phone support. Was not told I had to make an appointment to drop off the equipment. They did inform me I could use and app and drop off with my own picture proof..for $20!! processing fee! Load of crap... they really should be more careful about who they allow to rent and return equipment to.
Eric M10/10 great service!
Eric MI was so happy with the U-Haul rental. I was a first time pull behind trailer renter and I was very nervous. Your Equipment ran so smoothly and pulled so easily. It quickly made me feel confident and safe. I usually rent from Dave but he didn't have the trailer I needed and sent me to Shawn. They were both very accommodating and friendly. I have used Dave (0666) for a long time and I was always treated right. Shaun was very friendly and kind as well. Thank you for making me feel confident. Kevin IBEW
KEVIN BI didn’t really like the amount of steps to use the app to rent.
Kisha JThe location is outstanding. The self service experience for getting the truck needs work. The website kept timing out, and I had to manually check in and that took quite a while because I was waiting in line. The guy there is excellent, got through the line at a steady pace, made sure everyone was taken care of. A great location. Everything except the online self-service check in was excellent.
Jon MThe app is terrible
Nicholas SExcellent service à la clientèle.
Greg sExcellent quick service always .
EDWARDO CIt was great using the 9 foot van for a dorm move in. I drive a Ford, so the controls were very familiar. I could even hook my phone up via Bluetooth. I plan to use the van again for future moves.
Gwyn POpened right at 9am and got us out the door in 5 minutes.
Nicole SHelpful staff, convenient location, great rental option. Will rent here again.
Chris ONot a very friendly owner. I appreciate courtesy
Brian LShane the building manager an owner has always been helpful with our moves and very accommodating with U-Haul rentals, always going out of his way. I would highly recommend this place for STORAGE. Not only are prices reasonable but we never had issues. Merci.
KELLY W | Expérience généraleMy customer service here was awesome! Thank you!
Debra BNo suggestions at this time
William DYou guys are awesome, just keep doing what you are doing.
isom tExcellent customer service. Shane was very nice. I'll recommend this location anytime.
Isom AConfusing pickup instructions. A massive advertising sign stuck into the windshield of the vehicle with no place to place or dispose of.
David KThe clerk at the gas station where I rented was very rude. Also could barely understand him when he spoke.
Doug SThe wifi is not good - I always have trouble doing the mobile check in and out. Thankfully this last visit there was someone onsite that assisted me with their phone
PATRICIA LShane was veryhelpful.
Judy PThe owner had a lot of computer problems, but was very friendly and accommodating through it all
Thomas JTrailer was there as promised No glitches good people!
mark kThe vehicle had a major exhaust leak and sloppy steering. Safety should be considered.
CARL HThird move in 5 years. Uhaul has always been easy to use. Their system makes it very easy.
Terry BGet all the vehicles in for a front-end wheel alignment
richard bcheck in was fast and the desk person was quick and ready, same thing at returning truck..
George HMy experience from start to finish was wonderful. The agent that took care of me was very professional, courteous and informative. Not only would I utilize this location again, I would also recommend it to others.5 out of 5 stars all the way across the board
Reginald APick up and drop off we’re super easy and convenient
KEITH WThe U Haul app needs a lot of work to make the checkout, picture taking.. etc.. more intuitive.
James RThe email receipt was not readable and not able to increase magnification. Please do better for your customers.
THEODORE MFriendly and fast. Made the return easy.
Steven LFriendly and helpful customer service at this location. Would recommend.
Stephen CI've never used a storage facility before. It's very nice but a little small. I thought I was getting a unit that said fits 2 rooms but it's quite small. Nonetheless I still was able to fit everything
Anna D | RéservationEasy friendly service
Charles M | RéservationWonderful customer service
Privacy R | Premières impressionsI called the facility to confirm before leaving my apt with the movers and no one was on site who could find the unit I reserved or knew how to rent a unit.
Privacy R | Premières impressionsQuick move in. Staff got ahold of me right away after i put the reservation in.
Privacy R | Premières impressionsDecent facility and helpful staff.
Privacy R | Premières impressionsI did not need this unit. Had one waiting for me when I got to town
Privacy R | Premières impressions