Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online check-in / check-out process is horrible. Please go back to in-person.
Beau B.
Évaluation :
4
The dolly had a bad wheel, was useless!
Robert M.
Évaluation :
5
Fantastic Service, Highly recommended
Robert S.
Évaluation :
3
location was a bit sketchy next to train tracks, but service was great
Alexander S.
Évaluation :
3
Your national call center NEVER provided me with the physical location where to pick up the trailer. Your national call center also never provided me with the access codes to use the gate at the storage facility I had a locker at. They never put me in direct contact with either location. WORST customer service model I have ever seen by not letting calls go directly to locations with no means to text or email the locations either. You fail miserably.
Tom W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David T.
Évaluation :
4
Awesome service thanks
Larrry D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN B.
Évaluation :
5
All was well. It was an easy transaction/transition! Very accommodating. Will use again!
PAMELA R P.
Évaluation :
4
Nothing. I'm not very technically savvy, but Shane was very helpful. If we have need of any other U-haul equipment, we'll be returning to this location.
Heather H.
Évaluation :
5
The driver seat was stuck and not adjustable. Other then that ir all was great and went well.
PAULA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug Z.
Évaluation :
3
Fix the app, repeatedly had to go through the checkin process, camera in app doesn't accept pictures of dl. Wasn't able to check out via app, wouldn't accept odometer and fuel image. Galaxy Note10+
THOMAS K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADAM S.
Évaluation :
3
O
Belinda T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON S.
Évaluation :
5
Awesome service
GERSHOM R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID B.
Évaluation :
5
The gentleman that works this store is absolutely amazing always great to work with.
ANTHONY V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly P.
Évaluation :
5
The gentleman that we dealt with was awesome. He was very friendly and personable. We were very pleased and will be back.
ANTHONY V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
HENRY J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
RichardW A.
Évaluation :
5
Friendly staff and very helpful. Je la recommande fortement.
VINCE S.
Évaluation :
5
All around experience great was even able to pick up earlier than sign up for
MARQUES I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRAIG A.
Évaluation :
5
Aucun
CARLOS C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Charles S.
Évaluation :
5
Dropped trailer off after hours. Received email next day all was good and no charges. Happy with drop off.
gary D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAYRA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHLEEN D.
Évaluation :
5
Very helpful and friendly!
Jerome K.
Évaluation :
5
on line portal was horrible and un workable
Daniel N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONNIE N.
Évaluation :
5
Rien
GREGORY L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RALPH W.
Évaluation :
5
The store owner was very helpful and courteous thank you
SAUL A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne S.
Évaluation :
5
Counter guy was helpful and easy to work with, got in and out quick
Joseph W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
LISA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyx P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT F.
Évaluation :
5
Thank you. Everything was fine- I will use you again and refer my friends
JILL B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
KEN E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
BARBARA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliana T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA M.
Évaluation :
5
Great experience. Easy check in and out!
RONALD M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAKEEA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kerry M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erica M.
Évaluation :
5
No complaints, great service.
JODI L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lacretia W.
Évaluation :
5
Quick and easy
JOHN R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THEODORE S.
Évaluation :
5
The guy that took care of me was quick and helpful. Merci encore!
CALEB R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY S.
Évaluation :
5
Very welcoming and helpful!
ERNESTO G.
Évaluation :
5
This dealer knew what he was doing. I asked if the originating dealer had the correct tow dolly on our rental reservation. He knew exactly what to do. I even called him later to report the tow dolly light problem and to report a squealing fan belt on the truck.
William S.
Évaluation :
5
Manager was good to work with. When I need a truck again, this U-haul location will be the first place I will contact. The vehicle handled very well. I am pleased this rental worked out so well.
JAMES K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALERIE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABRAHAM O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doreen B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHERINE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALLISON D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANTHONY F.
Évaluation :
5
NA....my experience was excellent.
Sherrie H.
Évaluation :
5
Friendly customer service. Clean truck. Overall positive professional experience.
BRIDGET K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA J.
Évaluation :
5
Gentlemen at front counter was very helpful and patient with me as I tried using the APP to check in to get the truck. Which didn't work all that great. After being able to check in the old fashion way. I was on my way. I will definitely recommend this location to anyone . Great service, Reasonable hours and Friendly environment.
jaclyn S.
Évaluation :
5
Shane was very professional and helpful! We were told our 20' truck would be reserved and found out it was not available when we were told to go get it so Shane helped us as much as possible to get through our terrible situation that we dealt with through corporate!
STEVEN B.
Évaluation :
5
Reserved a vehicle from your website. The next day installed the uhaul app at the recommendation of a uhaul email. App couldn't find my reservation even though I entered the reservation number.. Needless to say the rental was fulfilled on day and time Reserved.
Bruce B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWARD J.
Évaluation :
5
I rented the 9' cargo van. It was a nice ride ty.
MICHELE D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Christopher W.
Évaluation :
5
Great service
Shane H.
Évaluation :
3
The after hours login was absolutely horrible, spent 45 minutes trying to get the app to work, spent another 20 minutes on hold waiting for customer service to pick up the phone, finally got the app to work still no customer service, horrible end of the day. Use another phone to try to chat with U-Haul, that was useless as well, I've used them at least six times in the past year the online system is crap.
DAVID K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew C.
Évaluation :
5
Decent staff. Would highly recommend.
SHANE O.
Évaluation :
4
I had trouble with the returning of the vehicle as I was not sure of my password, plus I used a different device to reserve the truck(my laptop), than to return it(my Smartphone). So it took me about 20 minutes to watch the video, log into my account, take pictures, and the record mileage. Seems like a lot to have to do just to return a rental. Ovderall, though, I was pleased with the service when checking out the truck and the reliability of the truck.
CHRISTOPHER F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON D.
Évaluation :
5
Excellent service à la clientèle
FELICIA Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESTINY M.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Michael N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSSELL R.
Évaluation :
5
Easy process, great customer service.
Roy A.
Évaluation :
5
You should allow the customer to scan in their drivers license as part of the reservation process. Doing it when you are there to get the equipment is not always easy. It took me a couple of attempts to get a decent picture because I was doing it in my car, early in the morning with very little ambient light. Not to mention that if I touched the screen in the wrong way it messed up the browser and I had to go back in. Doing the selfie at that time was no problem but being able to scan my drivers license when I was reserving it would have saved me lots of time and hassle.
Jeffrey S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory L.
|
Expérience générale
Évaluation :
3
I've never used a storage facility before. It's very nice but a little small. I thought I was getting a unit that said fits 2 rooms but it's quite small. Nonetheless I still was able to fit everything
Anna D.
|
Réservation
Évaluation :
5
Easy friendly service
Charles M.
|
Réservation
Évaluation :
4
Wonderful customer service
Privacy R.
|
Premières impressions
Évaluation :
1
I called the facility to confirm before leaving my apt with the movers and no one was on site who could find the unit I reserved or knew how to rent a unit.
Privacy R.
|
Premières impressions
Évaluation :
3
Quick move in. Staff got ahold of me right away after i put the reservation in.
Privacy R.
|
Premières impressions
Évaluation :
3
Decent facility and helpful staff.
Privacy R.
|
Premières impressions
Évaluation :
3
I did not need this unit. Had one waiting for me when I got to town
Privacy R.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.