Évaluations des clients Argots Hardware

Very friendly and efficient service. Couldn't ask for better.

Friendly Staff

This time I just did a drop off. But I remember other time the customer service and people are nice and helpful.

Our experience was above expectations. After reading some comments I was expecting a long wait and trouble checking out. Instead I was greeted the moment I opened the door by Ivy telling me everything was ready. She was a joy. U-Haul, you are luck to have her! Checking in 2 days later was as easy and pleasant as checking out.

FIRST LOCATION DID NOT HAVE THE TRUCK I RESERVED TWO WEEKS AGO. I SHOWED UP, NO TRUCK. I was able to find another (smaller) truck at this location and they were helpful. Not having the 15' foot truck I reserved totally messed up my day. I was late to doing what needed to be done and I was unable to move all of my furniture into my house. I hope someone sees this. My initial experience as terrible! This location helped me out but they would not have been involved in the first place. And again, the truck i needed for all of my stuff was not there when I needed it.

Very friendly staff and apologetic when I told them about my pickup story.

The lady that helped us had the most amazing customer service of anyone I've ever dealt with.

Argots Hardware U-haul store did excellent work. I got my cargo van in time they promised, paperwork took 5 minutes and staff wore very kind. Thank you.

It took me over 1 hour to just check out the key for the truck. Your application needs a lot of work. That was even with the agent on the phone walking me through it.

Good service, helpful people, worked with me to recommend best insurance coverage and give me enough miles to accommodate my meeds.

The truck was good. The associate who completed my rental was great! She was very nice and thorough and explained everything about the rental and was very nice. I have rented a lot of UHaul trucks and this was the nicest and best associate I have ever dealt with. Great experience!

Zip tied packing blankets and hand truck were in the way. Would have been nicer to not have them there, since my online reservation indicated they were not needed/wanted. Staff at Argots Hardware were very friendly & helpful.

Best people to do business with.

No need to improve anything. Service was excellent! Thank you so much for everything.

The best service

I used this store all the time for my uhaul needs, great staff very friendly and helpful.

Was an after hours drop off no interaction with people.

The staff were very helpful and had me on my way very quickly.

The pick up location was much further than I wanted. The web site was difficult to navigate and the 1800 number was nearly impossible to get to speak to someone.

Polite and helpful staff

I had reserved an appliance dolly, but when I arrived I was informed the last one had been sent out with someone else. I had to go elsewhere to rent it.

Have a designated/exclusive person to take care of your customers. The store rep was polite and knowledgeable but, momentarily forgot that I was waiting.

Dealer wasnpleasnt

Very nice people

I have rented at this location before. However, I uhaul aspect of this transaction was horrendous. From the customer service 3 calls with hold time of an hour or more not combined each. To finally getting a live person and still having to wait for 30 minutes to have the issues resolved. Only be told due to over booking they needed me to return the truck earlier than the scheduled time. Just a nightmare rental experience

Thanks

Had a little difficult time returning the truck

They were very easy to deal with. Nice people!

Excellent customer Rep Highly Recommend

Truck had an ashtray filled with ashes. This after I was told that I would be charged if I returned the truck and it smelled like smoke. I had ordered a truck for pick up in Brodheadsville. When I went to pick it up I was told my pick up was moved to Argots. I'm happy about it cause they were great, but how about a text or email if you move the pick up location for my rental?

There is nothing that can be done to improve because the process from start to finish was smooth and customer service was great. Thank you.

Uhaul app didn't work for drip off. People at Argot Hardware were excellent. Web app was useless

Vehicle was not great brakes were bad and they never did a walk around nothing. Worst vehicle i ever rented from uhaul over the years.

Good customer service

Thanks for very good service!!

No restroom available for customers. I was sent to gas station one mile away

Friendly , knowledgeable and professional

The customer service rep at the store was great.

Always polite and eager to help

Fix passenger door

Argots did a wonderful job. My first pickup location was closed due to the Covid 19 virus. They did not notify Uhaul and I was directed to Argots.

I arrived at the location just before my check in time of 3:pm. They were busy with another customer. When I went to check it he determined I was not at the check in location on my sheet. My pick up dealer said Argot could easily change it. My pick up dealer would have done it but was not at his computer. Argots seemed annoyed that I was there to return the trailer. It was a bother and they really didn't want to take it. Seems he couldn't change the check in location. I had to call U haul myself to change the drop off location which I did. While Argots took care of another customer. Now it's well past 3 and he charged me for another day. Are you kidding me. This is not what I expected from a U Haul dealer.

All good great job done by all

I didn't realize a passport would have made the self checkout process easier - it took longer than I had anticipated.

Make your app talk to my account on the website. My reservation showed up on the website, but not the app. I deleted the app as useless to me.

I will never rent from Uhaul again. Locations were fine traffic division in Wilkes bare Pennsylvania horrible Nicole and Rose horrible employees. Will never rent again from Uhaul very disappointed

I had just a planned a trip to fetch some used shop equip and decided we should rent an enclosed trailer. With in an hour of this decision. I was hooked up and on my way. A super pleasant professional experience. Thank you we will use you again Walt and Deb

Great place. Local business. Amazing customer service. Thank you.

Not advertise 24 hour customer service. False promises.

nothing we always rent from this location, good service, priced right

Will continue to visit this location for my U Haul Needs. Thank you

Exceptional staff. Friendly and very helpful. Would recommend this location to anyone. Truck in perfect condition. Staff had it warming up for me on an extremely bitter cold day. Great experience.

Cant think of anything