When I was renting the van, two staff members were taking care of my paperwork. They both said I could return the van the next day by 12:30pm (I rented it at 10:30am). I clarified "really? is it the same price?" they both very clearly said yes, same price, no extra charge. I returned the van by 12:30pm, and was emailed a receipt that they charged me for 2 days. I called and explained that the 2 staff members who did my rental told me 12:30pm. He asked one of the staff if they said that and they did. He told me sorry, it's 2 days, I'm sorry if they told you that, and that he can't change anything. When I insisted that they both were really clear I could bring back at that time he said the same thing. Since I was getting upset I said how can this be, when it was your staff that told me this and that it was the same price? He said he doesn't like my tone and that he would "refund me out of his pocket". Would this not be because his staff made a mistake? Of course it is. He did not refund me one day, however he actually put another charge to my card of $3,58! Turns out their staff can say anything and you have to pay for it. Get your receipt from them BEFORE you leave!!! What sucks is I had frequented this store for purchases and Canada Post and this has really soured my view of them.PAMELA V.
Customer Reviews for Arlines Gift N Things
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, BC V5Z2E2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 10h am à 5h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rented a 20 foot truck. It was absolutely flithy from the cab, exterior and cargo area. We cleaned the cargo area before using it. Less than 1/4 tank of fuel. Check engine light is on.DAVID R.
Le client n'a pas laissé de commentaire.FABRICIO M.
Le client n'a pas laissé de commentaire.Louis S.
Le client n'a pas laissé de commentaire.KAMRAN M.
The staff were incredibly friendly, extremely professional and ultimately, very efficient. I will most certainly use them again. BobROBERT G.
No improvements necessary. Le service a été excellent. Very friendly and more than accommodated my needs.JASON K.
SÃºper friendly and good van! Great service!Benedicto R.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Jacob S.
Nothing - store manager was friendly; the location convenient, the vehicle met my needs.PETER W.
very good service.POORVA G.
Le client n'a pas laissé de commentaire.LESLIE R.
Le client n'a pas laissé de commentaire.GEORGE P.
Great service minus the broken furniture dolly.ROBERT M.
Nothing! Everything was great and the customer drive was absolutely outstanding! Great job to the employee!!JANIECE W.
Le client n'a pas laissé de commentaire.andrew G.
The van was clean and ready for me at the allocated time. The two employees / store owners who assisted me were both friendly and efficient. This is a very convenient location and I expect to use their service in the future.KRISTINA M.
Le client n'a pas laissé de commentaire.Miguel Ignacio B.
Staff was very helpful and pleasant!GRAHAM C.
Le client n'a pas laissé de commentaire.Jacob L.
Excellent customer service. Friendly and Fast. Highly Recommend!Christian N.
Hire or train more employees to work the postal office, I had to wait a long time before I received assistance and that's because there was one teller.NTUTHUKO M.
Le client n'a pas laissé de commentaire.ANDRE P.
I came early to pick up truck, and yet was given the keys 15minutes after scheduled pickup. The truck was sandwiched inbetween 2 cars (under a foot space on front and back), which mean't I had to spend 7 minutes slowly inching it out. Upon dropoff, nobody could even provide me receipt or final bill. It's actually 24hrs later and I still haven't received confirmation on the amount my CC will be charged.Meron H.
Le client n'a pas laissé de commentaire.LAURA Q.
They are super helpful.... I wouldn't have minded a few more pointers about driving the van... Even something as simple as the emergency brake operation! Luckily I had my nephew with me. They were super nice at the location... and I was able to put the Van in place. I did think the key drop off was a bit "insecure" it just goes through a window..and I was scared someone would fish out the key!! But the location and the help from the staff was AWESOME!! I HAVE never rented a U-Haul and my nephew who was with me.. was like.. THIS is amazing.. now I don't have to call my Dad with a Truck. LOVE the convenience of the pick-up spot...and glad I returned it at night..because I was able to put it in the exact same spot. Having access in your own neighborhood is a game changer!!Anita F.
Le client n'a pas laissé de commentaire.CHARLES C.
Le client n'a pas laissé de commentaire.BONAVENTURE S.
Have the proprietors of this location run all of your locations. They are so nice and sweet. I will exclusively rent from this location from now on.Scott M.
The personal was extremely helpful. It made the end of my long journey a nice soft ending. Thanks again.Joshua A.
This location was hard to find as it is just a kiosk in a gift shop not opened on Sundays . very confusing for drop off . but it is in an excellent location so there is good and bad I guessCHRISTOPHER S.
I paid 60$ in gas for a 100km trip and then was charged another 15$ upon return!! I just rented the Same size truck 3 days earlier and it only cost me $30!!BINA E.
Everything was very good. The gentleman working there is excellent!! Very nice and personable.ANITA M.
Le client n'a pas laissé de commentaire.Vahid V.
Pretty pain-free experience and very good customer service at this location! Just book in advance and your vehicle will be there.CHESTER C.
Le client n'a pas laissé de commentaire.Tsung-Chi C.
Convenient pickup and drop location. Basic pickup and drop off. Get good communication/messaging with staff. Merci.DANIEL H.
5star service!David L.
The service was prompt and friendly.Beatrix P.
Nothing. Was. Great experience at this location. All around. Organized and competent. Represented U-Haul very well.SCOTT S.
Service was friendly, no unexpected charges. Van was clean and ran well.Azia M.
Le client n'a pas laissé de commentaire.tristan G.
Clerk was a half hour late. Van was dirty. My reservation was changed to me. 7th location to king Edward location at 4:30 the day before. Terrible experience.SHAWN S.
Super location. Friendly staff. I had no issues.Mark C.
friendly and fastBERNIE A.
Le client n'a pas laissé de commentaire.Philip C.
Le client n'a pas laissé de commentaire.KARIN T.
Le client n'a pas laissé de commentaire.MASSIMO T.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.RICKY B.
Best uhaul service location I have ever felt with.PARKER S.
I asked for another location when I ordered, I did the online check-in with the other location. And when I went to the other location, I was told I had to go in King Edward. Finding the agency in King Edward was difficult. Only the street number can help. Not easy when under stress. The people in King Edward were fine. But my planning was super tight due to that. I had to rush like crazy and I was not able to eat before being on the ferry. This is super bad.Vincent K.
Very friendly. Very easy to use.SEAN H.
Le client n'a pas laissé de commentaire.Romayne G.
Best u-haul expereince so farSINEAD C.
Le client n'a pas laissé de commentaire.Earl H.
The cargo van was clean enough but I found Starbucks garbage under the passenger seat. Not sure if anyone actually checks between customers. Really nice guy running this location, return parking is easy, I used the automated return option as they are closed Sundays (got a call to pick up Saturday late afternoon as I'd booked for Sunday but like I said, closed that day)KARYN M.
Le client n'a pas laissé de commentaire.NIKOLINA S.
Whoever took the truck was excellent.Grant D.
This location has no dedicated parking for its U-Haul vehicles, and it was difficult to find parking for the vehicle when we brought it for return. This may not be solvable but it would be great if some arrangement could be made re this. Staff was pleasant, efficient and helpful.Michael C.
This location was amazing, the people we interacted with were extremely lovely. No changeClinton L.
everything great except UHAUL needs a complete overhaul of its website. REALLY POOR AND OUTDATED WEBSITE.RONALD E.
It was easy, painless, professional.Cam S.
Very friendly and customer oriented staffMICHAEL S.
Great customer service at shop. The uhaul was filthy. I had to spend an hour sweeping it out before loading.DANIEL R.
I should have never been charged the extra little bit for gas after letting him know my messed up experience.DARRIN V.
Le client n'a pas laissé de commentaire.ERAN B.
Great friendly service!Belinda B.
Le client n'a pas laissé de commentaire.Alexander W.
Le client n'a pas laissé de commentaire.Ryan R.
Have customer parking close by. I had to park my car 3 blocks away.Bruce L.
I received excellent service from the staff of Arlines Gift N Things. Although there was a lengthy delay caused by a technical issue, they were incredibly friendly and made a point of offering me extra time and assistance to solve any issues caused by the delay. Merci.Carly W.
There was one person in charge of the entire store (mail & ups, gifts, and U-Haul). Huge line to get the truck. When we got in to the van and turned it on-there was an immediate alert for â€˜right front tire' indicator light on. So while my husband went to fill tire pressure, I ran back to inform the U-Haul representative. He was very dismissive and told me â€˜yes yes I know. It's ok' so I asked that he put it in the file right away so I wouldn't be charged or penalized after drop off if the tire pressure got low again during the rental or after drop off. He said it was in the file in my photos and â€˜no problem' then rushed me out of the store. I called u-haul right away to let them know about the tire pressure and that I'd been given a truck like this. Nothing was actually in my file-he lied. The representative on the phone assured me he'd write it in the file and gave me the number for road side assistance just in case as we would be traveling about 100kms. When I dropped the car off, I again called U-Haul as one of the drop off questions is â€˜is there any issue with the van that may impact the next family'. I selected â€˜Yes' and then spoke with a new representative. The tire issue still hadn't been reported in my file as a pre-existing issue. We'll see if they try and charge me. I have all the call info recorded- but wasn't very comforting knowing that 2 people had assured me of something that wasn't true. Thank god the tire didn't deflate on our move. Won't be using this U-Haul location again.CAROLYN H.
Easy to pick up/drop off. Thank you.Janet D.
Owner was very friendly and helpful.Justin E.
Le client n'a pas laissé de commentaire.Jordan D.
Le client n'a pas laissé de commentaire.CHAO-HUI Y.
Le client n'a pas laissé de commentaire.RONALD A.
Le client n'a pas laissé de commentaire.Lucy M.
Excellent friendly customer service. Will use again!Natalie G.
Le client n'a pas laissé de commentaire.Robert B.
Overall good experience. The place was hard to find (hint: it's a gift shop); and the owner is a bit strangely aggressive but nice enough to make do. Fast in and out, easy process and didn't get over charged. If 3 stars is average, I'll give it 4 stars for being a smooth experience. Would come againReka G.
Le client n'a pas laissé de commentaire.Julia W.
Some things were a bit confusing for my wife when returning the van - for example which kind of gas was supposed to go in the van. It took her more time than expected to get to the return location, but they kindly ignored the slight delay and did not add a day of rental. We had rented move covers and somehow there were 11 instead of 12 in the van, probably since the beginning - the UHaul employee did not make a fuss about this either. So all in all it went well and we are happy with the way everything was handled. Merci.Sabrina P.
Upon return parking was a problem. Tough finding a parking spot. They need some designated parking. Driving around in a large vehicle with nowhere to park is no fun..roy P.
Le client n'a pas laissé de commentaire.Simon L.
Very professional and efficientLucas H.
Le client n'a pas laissé de commentaire.Manfred M.
It should mention the exact truck location such as at the back door of the store or in front of the store that I can pick up.chanisa C.
It was very hard to find the drop off location for The key. It should be better described. The instructions were misleading.Gabriella B.
Le client n'a pas laissé de commentaire.Yingtao L.
Excellent service with genuine concern. Greatly appreciated.brad C.
Le client n'a pas laissé de commentaire.Sean M.
Smoother pickup with online system at pickup location with vendor/third party in person and continue to update client as to the nature of any delays to keep them informed.Benjamin C.
Designated parking spotsBarb P.
Nothing! I had a perfect experience getting the van I needed for my move!Celine M.
The staff forgot the keys at home and I dropped him there so we faced delay moving afterwards.he was saying we did not book a dolly but we did.he said I will give you anyway but I paid for that and I did not like this way of treatingPouria K.
I rented a van to move a desk from one of our residences it was a work errand. Seems like there is new management at 968 King Edward. He stepped out to tend to a "family" issue at home, I waited for him for 15 mins. Not professional and I really feel sorry for his employee who he leaves everything up too while she tends to a busy canada post corner. She was gracious and gave me the msg that he had to step out and from the sounds of it, he does it often. I WOULD HIGHLY RECOMMEND THAT HE NO LONGER BE apart of UHAUL RENTALS. THIS was frustrating and made me run late for everything I had to do. VERY dissatisfied with this transaction.Linda S.
Le client n'a pas laissé de commentaire.Marina C.