Customer Reviews for Arminda Service Station
(Concessionnaire U-Haul dans le voisinage)

2230 évaluations

1740 Atlantic Ave   Crown Heights, NY 11213
(Atlantic and schnectady)

(718) 778-3896

Location Hours

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(718) 778-3896

1740 Atlantic Ave
Crown Heights, NY 11213
(Atlantic and schnectady)

Services dans cet établissement :

Location Hours

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kisandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
4

The inside was not clean. Smell like fish. I had to keep the window open.

TANNISHA P. 
Évaluation :
5

Great service! Very helpful and quick.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SERENAD B. 
Évaluation :
1

Horrible customer service. They had nothing that I rented online. Not help at drop-off.

MICHAELH M. 
Évaluation :
4

Have more supplies available such as furniture pads and dollies. The location had ran out of the type of dolly I needed by the time I arrived for my 2pm pick up. Otherwise, everything else went well.

NEFERTARIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernando B. 
Évaluation :
2

Some sort of customer service would be good. I was handed the keys with the sentence: Van's outside. Which one of the four vans is it? Had to go and try the key on all of them to find out. After checking damage and mileage, I only found out on the road that the right signal in the back wasn't working. Very dangerous when switching lanes, making turns, etc.

Dominik E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRESAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy A. 
Évaluation :
1

I was charged a cleaning fee for a vehicle that was not clean in the first place and had a terrible odor. I submitted photos regarding this matter to no response. I usually use u-haul for my moving needs but am reconsidering this going forward.

Robyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASPIN J. 
Évaluation :
5

Jafar who helped me check out the van was amazing!

SALLY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASPIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANSELMAL F. 
Évaluation :
5

Great customer services

ADEKUNLER B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREAM H. 
Évaluation :
5

when i went to pick up my cargo van the left tire was low when i told the angeent he look at it and not only changed it on the spot he let me pick witch one i wantted with no hassle tell you this if i need a rental agin im going right back to them( ***** stars)

ANGEL D. 
Évaluation :
3

Verify that trucks are available ahead of time. I had to wait an hour for something to become available and it wasn't what I reserved. It was smaller it made a difficult situation more difficult

LISAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATIFAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen O. 
Évaluation :
5

No problems everything went smooth.

Candice O. 
Évaluation :
1

The vehicle was DISGUSTING - I got sticky mucus on my hand when touching the dashboard. The vehicle also smelled of dead bodies. The vehicle was missing both the dolly and furniture pads that I paid for which in turn caused a MAJOR delay in my move. The app didn't work properly during pickup so I was not given an opportunity to enter mileage, gas, or survey the vehicle damage. Very poor experience, I will not be renting a Uhaul van for my next move due to the quality of this experience.

Daniel G. 
Évaluation :
5

They were great,

Carl C. 
Évaluation :
1

Poor customer service

Jovenel M. 
Évaluation :
1

Customer service was horrible, they counter person lied about writing on the paper that the van was full of gas and I wasn't. Thanks God We Checked it before, very rude people omg

Rocio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyrell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia J. 
Évaluation :
1

Stop over charging by stating rental wasn't returned with the same amount of gas. I'm extra six dollar fee. Posted on your rentalm

Dionicio L. 
Évaluation :
1

The van was not cleaned out properly. When arriving to my destination I noticed two crack pipes under the passengers seat. YES TWO CRACK PIPES. I AM DISGUSTED AND WOUKD NEVER DO BUSINESS THERE AGAIN. I SPENT OVET 500 $! I DID NOT EVEN RECEIVE A PROPER APOLOGY OR DISCOUNT. NOTHING!!

Lee Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon A. 
Évaluation :
2

It felt like the staff did not know what they were doing. It was a very disorganized office/location/experience

Krysta B. 
Évaluation :
1

no equipment bills come month late

Darryl G. 
Évaluation :
1

I had to wait over an hour for my rental as the keys were not there at pick-up. Also, many of the moving supplies I ordered online were unavailable at time of pick-up. Very unfortunate experience.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULETTE C. 
Évaluation :
4

I originally made a reservation for a different site in Brooklyn but got an email immediately afterward saying no trucks were available and the reservation was changed to this (Armida Service Station) location, which was not at all far away from where I originally chose. Then there was a major snow storm and I couldn't rent on the day I wanted. The day before my reservation I switched it online to a later date with no problem. On the new day there was still a very lot of snow on the streets and parking was a major challenge, so I arrived to pick up the truck 2 hours after I originally reserved. Nonetheless, the truck I reserved was ready and my in-person pickup went very smoothly. Masks were required for customers and worn by employees and the clerk was behind a plexiglass screen -- all good. The truck was easy to get to, was clean and in good condition, except for an overpowering marijuana aroma in the cab, which was not the fault of U-Haul. I returned the truck after regular business hours, but I had been given instructions to return the key to the gas station clerk if I returned late. I had to struggle to find a parking space given all the snow, but was able to park the truck just down the street from the station and turn the key in to the clerk. The following day I got an email invoice for exactly the agreed-upon rate, taking into account the actual miles I drove and the fact that I returned the gas tank full. Everything was very smooth and handled very professionally.

Paul S. 
Évaluation :
5

Great location, always very helpful and kind!

COLLEEN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
1

The truck I rented was filthy with dried mud, both in the driver's area and in the back. Everything I moved was covered in dirt by the time I finished.

Megumi Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

Had a very nasty inpatient dispatcher that looks like he didn't like his job Vehicle had a check engine light on On return had to wait long time for getting final Bill Had to come twice day after day since the dispatcher said “ he dont have the truck avail even though I booklet it online I reserved again with customer service and for day after and again he could “see “ my reservation and about to send me home again Till had out central boinking on phone with him I lost time money and hires labor that I had to pay even though I ha d no truck to work with Really bad coordination drive and equipment I rate it as 0

Darren G. 
Évaluation :
2

Overall the vehicle and equipment were well kept. However, my only issues was charged for 10 furniture pads that I never purchased and also wasn't present in the vehicle at the time of moving. Also, the transparency with details. I was charged for a whole second day of service because I was 2 hours over the time I was suppose to return the truck and when I called and tried to sort all of this out nothing was really explained to me.

Tauren J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francisca B. 
Évaluation :
4

I think everything there was on course and need more restrictions on covid protocols

albert O. 
Évaluation :
3

I WAS OVERCHARGED ON MILEAGE CHARGES. STILL AWAIT A REFUND. :(

ROLANDO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
2

Truck worked - I had minimal items. Was broken glass inside when picked up. Little to no customer service but got me from point A to point B, no hassles

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENACHEMMENDEL S. 
Évaluation :
5

Nothing, everything was simple and easy and well done

Damien J. 
Évaluation :
1

I opted for contact less pick up. The van assigned to me was already given to someone else. I in turn had to go inside the location and start everything over. Very little space inside and too many people waiting inside. ZERO SOCIAL DISTANCING!!! We literally were standing on top of each other. Women behind the counter helping us wore NO MASK!! Van was filthy. Luckily I had alcohol wipes in my bag to wipe things down. Horrible Horrible service. When I asked what was the purpose of doing contact less pick up if Im still in contact with her and others (wearing no mask), she merely just brushed me off. She could care less. Don't go here. Go to Bushwick because the Malcolm X location is just as bad.

eva R. 
Évaluation :
3

The vehicle was clean inside but badly needed to be washed on the outside. Make sure to check receipt before you leave . The receipt had the incorrect amount on it. It was corrected but still had the incorrect amount. After the 3rd time it was finally correct

Dawn M. 
Évaluation :
1

The counter person in new york was not welcoming. He was super rude.

Mahim C. 
Évaluation :
2

Location is dirty. Van was not cleaned after last use, front or back. Engine light was on. Lady at the desk was nice, and the check-in process was quick.

Kristi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramon L. 
Évaluation :
5

Fantastic, friendly service

Rolling C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quinel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

serita F. 
Évaluation :
4

The Uhaul location is a Shell gas station. Despite small and dingy gas station, their customer service is excellent, and the truck and equipment are well maintained.

Halloran C. 
Évaluation :
1

Customer service was horrible and they gave me a truck that didn't start up.

Raegan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charisse W. 
Évaluation :
1

This location should not be authorized. The vehicles were filthy, the van's battery died and we were stuck in the cold waiting for help with a fully loaded vehicle blocking traffic. The employees of the station were rude, unhygienic, thought we were morons, and caught attitude when they were told about themselves. Check your authorized dealers more often.

Joshua N. 
Évaluation :
1

They are adding up on mileage this is not acceptable need to investigate and shut down this location

Karlene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John U. 
Évaluation :
3

I really needed a hand truck and none was available..an enormous inconvenience

Roy C. 
Évaluation :
2

Tank was not full, but was asked to fill the tank once I brought it back (50 $dollar tank). In addition to dealing with the winter smudge on the windows with no windshield washer fluid.

Dorrick A. 
Évaluation :
5

Clean the rental cargo and add water to the window wiper

Melvin I. 
Évaluation :
1

The representative is very rude. I rented a van from this location on Dec.1st. When I tried to pick it up earlier, this rude rep told me that nothing was available and instructed me to call uhaul. He watched me call uhual and wait on hold for over 30 mins. When I spoke to the rep on the phone, she informed that he had 6 vehicles available. When I went back to the desk, he goes “well I have them now”. So why couldn't he have said that instead of watching me wait on hold. Now today I give this location another try. Same rude rep, he doesn't greet me. Doesn't communicate in more than two word sentences and throws the reciept and key on the counter without saying a word so I took it and exited the location. I went back in to ask how am I supposed to know which van is which, he goes “well you left so I couldn't tell you.” Providing customer service is a part of the job. I tried explaining that he could have said something and he goes “bro leave me tf alone, I didn't say anything to you” THAT IS THE PROBLEM. I am a customer and expect customer service representative to communicate with me. He cursed at me and behaved very inappropriately so that another employee had to come and tell him to relax. He's rude, disrespectful and interacts differently with women than men.

Tywanna W. 
Évaluation :
3

The location did not have a furniture dolly that I requested and therefore made moving slightly more difficult, but the truck was in good working order and clean.

Colin V. 
Évaluation :
3

The attendants should improve their customer service. Improve on communication with customers

Cleopatra A. 
Évaluation :
1

terrible service by attendants during pick up and drop vans cargo area had water puddles inside and they didn't want to give me another van charged for 1098 miles when only drove 28 miles. you read that right! they typo'd the mileage and I still haven't been refunded. just great.

DANIELFRANCIS M. 
Évaluation :
3

I was over charged

john P. 
Évaluation :
5

very good

VINCENT E. 
Évaluation :
1

This place is a joke. No boxes, dollies, carts, etc. Total mess, one guy behind glass that i could barely see. Signed a few things and given a key with no explanation on where to find the truck or even what roads or bridges to avoid. Told to walk into a garage bay and wave the key around until someone found me. The worst part was the cost was almost 40 % more than what i was quoted. Totally unacceptable, I will be reaching out for more information.

Christian S. 
Évaluation :
2

I have issues with my bill and despite numerous calls no one picks up.

Albert W. 
Évaluation :
1

As a film producer, I have been renting from U-Haul since I started working in Savannah, GA in 2014. Never have I had a worse overall experience in my years of renting from you. The location was small and did not have all the items I needed. The hours on your site were wrong, and although I know I am contractually entitled to my rental equipment for 24 hours, youâ€"or the person working at this locationâ€"double-booked my equipment. I originally reserved for 10/31, 7a-5p. However, it being an in-town move in NYC, things changed throughout the day and I needed the truck for a few hours longer. At 4:15pm I called the specific location to notify the staff; no employee at that physical location picked up the phone, so my call was redirected to your 1-800-GO-U-HAUL number, where a customer service line representative informed me that I was, in fact, correct, and as long as I returned the equipment before 7am the next morning, I was within reservation guidelines. However, At 5pm (when said location was allegedly already closed according to your website) I received a very nasty call from one of the two employees that work the location. He proceeded to berate me and yell at me on the phone because the person who had booked (the ONLY 15' truck at the location) at my original drop-off time was there to pick up his reservation. I could not get a word in and explain that I had spoken on the phone with someone about this matter already, nor was I listened to or helped. He proceeded to (which was very unprofessional) put the customer on the phone, so we made arrangements for me to haul a*s and return the truck as soon as I could, which ended up being 7pm. After dropping off literally all of my belongings on the sidewalk in front of my new apartment and speeding (unsafe) to the location, I realized I had forgotten to bring the dolly I rented out. I was, however, not worried, because that morning the same abusive employee who yelled at me on the phone had mentioned that "people take the equipment and then don't bring it back," as an excuse for not having my furniture dolly and furniture blankets that I had reserved months in advance. I get to the location, hand him the keys, and he says, "where's the dolly?" to which I respond, "I don't have it; I forgot it, as I was rushing here in the midst of my move. I will bring it first thing tomorrow morning." Him: "Well then I have to call this guy and tell him I have to cancel his reservation. I can't close your account until all of the equipment is returned." Me: "I thought you told me this morning people sometimes don't bring back the moving supplies they rent out, so which one is the true statement?" He then proceeded to yell at me some more, at which point I had had more than enough, and just left. To anyone who has moved to, from, or in-town in NYC at the end of the month, you know the process is already overwhelmingly stressful and upsetting. If you can't afford movers or do a multi-day move like me, you're looking at 12+ hour days. I cannot begin to explain how much more unneeded stress I had to endure because of the horrible service I received. U-Haul has no business double-booking their trucks the way they did in this case, especially because they did it out of greed, since end-of-month is when they get all their business in the city. They are playing with people's lives and they should be ashamed, not to mention punished legally and financially by the state and the city. That employee should be fired, and that location closed down. Absolutely horrible experience; one of the worse ones of my life in general, not only re: moving and renting trucks. 0/10

Isabella M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

menachem G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander R. 
Évaluation :
5

Custom service could be a little more patient with people who is using this service for the first time

CATHYR D. 
Évaluation :
3

I reserved a 15' truck and none were available the day of my move. It made my move overall more troublesome than it should have been.

Jim Ramsey K. 
Évaluation :
5

Quick and easy! Thank you!

Audrey M. 
Évaluation :
2

The vehicle was dirty inside and out as well as bulb for rear signal out. also dashboard stable link warning light came on. Vehicle and equipment should be checked prior to any customer having to bring it to the attention to the agent or getting into it.

DARRYLJ R. 
Évaluation :
1

Refund needed.

JhaasryelAkqui B. 
Non reviews have been submitted for this location.

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