Customer Reviews for Arminda Service Station
(Concessionnaire U-Haul dans le voisinage)

2256 évaluations

1740 Atlantic Ave   Crown Heights, NY 11213
(Atlantic and schnectady)

(718) 778-3896

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(718) 778-3896

1740 Atlantic Ave
Crown Heights, NY 11213
(Atlantic and schnectady)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam - dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDN W. 
Évaluation :
2

The customer service is horrible in most of all uhaul locations , Rude staff, the experience was just horrible, vehicle needed repair and wasn't safe to drive.

CARLOSALFREDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROYW J C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAHANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALTON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDE S. 
Évaluation :
5

Nothing.

Anthony M. 
Évaluation :
1

Classic bait and switch move here... you took my reservation for one piece of equipment at a location walking distance from my house. Then the equipment is not available at all... and I'm moved to a new location nearly 40 minutes from my location.. thus adding milage to my trip which you charged me for.. also because the vehicle provided was inadequate.. it required me to make multiple trips moving across town.. again adding in more milage that you charge for I wish corporate enterprise gave any consideration for the CUSTOMER who supports the business ..

DANIELJAMES S. 
Évaluation :
5

Van needed an oil change also could use some brakes work and for the staff to clean the vehicles when they see as filthy

wilson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURAELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NELSONNZEPAH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caspin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIJAH S. 
Évaluation :
1

Reserved dolly, hand truck and blankets a couple weeks in advance of booking and when I arrived at the place, they told me they do not have any more. The personnel was not very helpful and just handed me the key and said go find the truck. So we were basically on a scavenger hunt trying to locate the truck. We could not find it so were went back to the office and told them. The guy told us it's 2 blocks down so we had to walk and find it which was ridiculous. Terrible service.

ERROL M. 
Évaluation :
1

Terrible. My original rent size was not available and neither was the hand truck. My tank was less than half and was told to just return with the same amount gas and was still charged for fuel. Van was disgusting smelled like weed and was covered with oil and wet in the back. Had to cover up floor so my cargo would not get damaged.Then was told to return after hours and was not told about mobile option to save me the 20 dollar convience.

VANESSA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario C. 
Évaluation :
3

No parking, no personnel available.

Raymond K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Just keep do great job I have been renting off and on for years. Service is expected from your site...Excellent Service Thank You Again...Stay Blessed.

ROMEOCASH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTOUYANG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara G. 
Évaluation :
4

Dolly was missing but management removed it from order

Thierry J. 
Évaluation :
1

Transmission was bad I couldn't finish my move I brought truck back early engine light was on uhaual keep stopping and go it was terrible time for mand my family where I have use your company for few moves and never experience been scared for my life trying come back to try do second pick up and couldn't

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kisandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
4

The inside was not clean. Smell like fish. I had to keep the window open.

TANNISHA P. 
Évaluation :
5

Great service! Very helpful and quick.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SERENAD B. 
Évaluation :
1

Horrible customer service. They had nothing that I rented online. Not help at drop-off.

MICHAELH M. 
Évaluation :
4

Have more supplies available such as furniture pads and dollies. The location had ran out of the type of dolly I needed by the time I arrived for my 2pm pick up. Otherwise, everything else went well.

NEFERTARIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernando B. 
Évaluation :
2

Some sort of customer service would be good. I was handed the keys with the sentence: Van's outside. Which one of the four vans is it? Had to go and try the key on all of them to find out. After checking damage and mileage, I only found out on the road that the right signal in the back wasn't working. Very dangerous when switching lanes, making turns, etc.

Dominik E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRESAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy A. 
Évaluation :
1

I was charged a cleaning fee for a vehicle that was not clean in the first place and had a terrible odor. I submitted photos regarding this matter to no response. I usually use u-haul for my moving needs but am reconsidering this going forward.

Robyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASPIN J. 
Évaluation :
5

Jafar who helped me check out the van was amazing!

SALLY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASPIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANSELMAL F. 
Évaluation :
5

Great customer services

ADEKUNLER B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREAM H. 
Évaluation :
5

when i went to pick up my cargo van the left tire was low when i told the angeent he look at it and not only changed it on the spot he let me pick witch one i wantted with no hassle tell you this if i need a rental agin im going right back to them( ***** stars)

ANGEL D. 
Évaluation :
3

Verify that trucks are available ahead of time. I had to wait an hour for something to become available and it wasn't what I reserved. It was smaller it made a difficult situation more difficult

LISAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATIFAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen O. 
Évaluation :
5

No problems everything went smooth.

Candice O. 
Évaluation :
1

The vehicle was DISGUSTING - I got sticky mucus on my hand when touching the dashboard. The vehicle also smelled of dead bodies. The vehicle was missing both the dolly and furniture pads that I paid for which in turn caused a MAJOR delay in my move. The app didn't work properly during pickup so I was not given an opportunity to enter mileage, gas, or survey the vehicle damage. Very poor experience, I will not be renting a Uhaul van for my next move due to the quality of this experience.

Daniel G. 
Évaluation :
5

They were great,

Carl C. 
Évaluation :
1

Poor customer service

Jovenel M. 
Évaluation :
1

Customer service was horrible, they counter person lied about writing on the paper that the van was full of gas and I wasn't. Thanks God We Checked it before, very rude people omg

Rocio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyrell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia J. 
Évaluation :
1

Stop over charging by stating rental wasn't returned with the same amount of gas. I'm extra six dollar fee. Posted on your rentalm

Dionicio L. 
Évaluation :
1

The van was not cleaned out properly. When arriving to my destination I noticed two crack pipes under the passengers seat. YES TWO CRACK PIPES. I AM DISGUSTED AND WOUKD NEVER DO BUSINESS THERE AGAIN. I SPENT OVET 500 $! I DID NOT EVEN RECEIVE A PROPER APOLOGY OR DISCOUNT. NOTHING!!

Lee Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon A. 
Évaluation :
2

It felt like the staff did not know what they were doing. It was a very disorganized office/location/experience

Krysta B. 
Évaluation :
1

no equipment bills come month late

Darryl G. 
Évaluation :
1

I had to wait over an hour for my rental as the keys were not there at pick-up. Also, many of the moving supplies I ordered online were unavailable at time of pick-up. Very unfortunate experience.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULETTE C. 
Évaluation :
4

I originally made a reservation for a different site in Brooklyn but got an email immediately afterward saying no trucks were available and the reservation was changed to this (Armida Service Station) location, which was not at all far away from where I originally chose. Then there was a major snow storm and I couldn't rent on the day I wanted. The day before my reservation I switched it online to a later date with no problem. On the new day there was still a very lot of snow on the streets and parking was a major challenge, so I arrived to pick up the truck 2 hours after I originally reserved. Nonetheless, the truck I reserved was ready and my in-person pickup went very smoothly. Masks were required for customers and worn by employees and the clerk was behind a plexiglass screen -- all good. The truck was easy to get to, was clean and in good condition, except for an overpowering marijuana aroma in the cab, which was not the fault of U-Haul. I returned the truck after regular business hours, but I had been given instructions to return the key to the gas station clerk if I returned late. I had to struggle to find a parking space given all the snow, but was able to park the truck just down the street from the station and turn the key in to the clerk. The following day I got an email invoice for exactly the agreed-upon rate, taking into account the actual miles I drove and the fact that I returned the gas tank full. Everything was very smooth and handled very professionally.

Paul S. 
Évaluation :
5

Great location, always very helpful and kind!

COLLEEN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
1

The truck I rented was filthy with dried mud, both in the driver's area and in the back. Everything I moved was covered in dirt by the time I finished.

Megumi Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

Had a very nasty inpatient dispatcher that looks like he didn't like his job Vehicle had a check engine light on On return had to wait long time for getting final Bill Had to come twice day after day since the dispatcher said “ he dont have the truck avail even though I booklet it online I reserved again with customer service and for day after and again he could “see “ my reservation and about to send me home again Till had out central boinking on phone with him I lost time money and hires labor that I had to pay even though I ha d no truck to work with Really bad coordination drive and equipment I rate it as 0

Darren G. 
Évaluation :
2

Overall the vehicle and equipment were well kept. However, my only issues was charged for 10 furniture pads that I never purchased and also wasn't present in the vehicle at the time of moving. Also, the transparency with details. I was charged for a whole second day of service because I was 2 hours over the time I was suppose to return the truck and when I called and tried to sort all of this out nothing was really explained to me.

Tauren J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francisca B. 
Évaluation :
4

I think everything there was on course and need more restrictions on covid protocols

albert O. 
Évaluation :
3

I WAS OVERCHARGED ON MILEAGE CHARGES. STILL AWAIT A REFUND. :(

ROLANDO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
2

Truck worked - I had minimal items. Was broken glass inside when picked up. Little to no customer service but got me from point A to point B, no hassles

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENACHEMMENDEL S. 
Évaluation :
5

Nothing, everything was simple and easy and well done

Damien J. 
Évaluation :
1

I opted for contact less pick up. The van assigned to me was already given to someone else. I in turn had to go inside the location and start everything over. Very little space inside and too many people waiting inside. ZERO SOCIAL DISTANCING!!! We literally were standing on top of each other. Women behind the counter helping us wore NO MASK!! Van was filthy. Luckily I had alcohol wipes in my bag to wipe things down. Horrible Horrible service. When I asked what was the purpose of doing contact less pick up if Im still in contact with her and others (wearing no mask), she merely just brushed me off. She could care less. Don't go here. Go to Bushwick because the Malcolm X location is just as bad.

eva R. 
Évaluation :
3

The vehicle was clean inside but badly needed to be washed on the outside. Make sure to check receipt before you leave . The receipt had the incorrect amount on it. It was corrected but still had the incorrect amount. After the 3rd time it was finally correct

Dawn M. 
Évaluation :
1

The counter person in new york was not welcoming. He was super rude.

Mahim C. 
Évaluation :
2

Location is dirty. Van was not cleaned after last use, front or back. Engine light was on. Lady at the desk was nice, and the check-in process was quick.

Kristi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramon L. 
Évaluation :
5

Fantastic, friendly service

Rolling C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quinel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

serita F. 
Non reviews have been submitted for this location.

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