It's difficult to find. There was a small U-Haul sign in the window that did not face the street. There was also a small sign at the street that was mostly covered by tree branches. The lady who checked us in was very nice and helpful.
Curt S.
Customer Reviews for Armor Storage Ames Plaza
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had a rough experience with uhaul. First, I did not receive the blankets I ordered. The process was extremely unclear and frustrating to check in and out and provide all the information via phone. My phone did not have service on location and I had to use someone else's. If I use this service again I would pick a location that is open so I can work with a human, instead of technology. I also was shocked that the location was only open 9-1 on a Saturday, on one of the busiest moving days of the year. I did call the line for assistance twice and the staff member was very helpful and patient with me. Clearly, I had no idea about any of this as this was my first time renting a uhaul. Next time I'll be more aware of what to expect.
Madi D.Excellent customer service
STEPHANIE L.I would rather not deal with any other location but this one!....5 Stars across the board for her customer service
Raevan B.The woman who worked the desk was Amazingly nice her attitude and customer service was everything you would want and more definitely recommend this location!
Raevan B.I would recommend this location because the staff is very Friendly and are genuinely interested in your experience with u-haul. They worked fast to get me out and on my way. I will be using this location again when the need arrives.
RHONDA W.Very friendly and helpful!! Reasonable price saved us a lot of chaos of moving!
CHRISTOPHER A.The woman working this morning was 100 % amazing. She was quick, efficient, super friendly and knowledgeable. She made our experience the best we've ever had with any rental. I'm sad that I don't remember her name because she deserves a kudos! We were there between 8:30-9:00AM CST, and dropped off to the same amazing employee around 12:30PM CST. Please give her a kudos!
SHANNON P.It would be nice to not get charged for things that you report before you drive the vehicle. I was returned the money for cleaning but I had to go out of my way to provide someone with uhaul the info before I could get it back.
Jennifer D.Awesome young lady that work at the desk. I wish I remembered her name. She has pretty color in the front. Merci
VICKI W.Clean the truck. Was almost undriveable due to the cigarette smell
Brett C.Scott was great.
Paul A.The truck was dirty and filthy had no choice but to use it because I was already on the clock all my furniture I moved were dusty and took hours to clean will never use this U-Haul location ever again!!!!!!
Ricky M.We rented the truck at 9 am and we were done by 11:30 and when we returned the truck the office was closed and we had to put the keys in the mail slot. We estimated we'd drive 20 miles but it was far less wondering who we contact for a refund on the mileage. Merci.
MacKenzie M.The employee took care of us.
Stephen T.The receptionist was very friendly and helpful... She explained everything to me. I would recommend this location to all my friends
RHONDA W.The lady who took care me was very nice and professional
Camren S.everything was great
RUDOLPH L.The lady at the counter was helpful and friendly.
Barbara N.I would recommend a different moving rental company.
Devin D.Air conditioner did not work most the way out to keenesburg! Not good on a hot day!
MARVIN S.Truck is clean
Gerald W.Not much. Went smooth!
Marcus M.The ac filter needs cleaning.. Smelled bad runnig ac
Terry Y.All business was fine. Next family might enjoy some coffee and donuts ??
JAMES L.Ms Butler was very very pleasant!! I will only use that one.
CARLEE L.Do not over charge people like you've done me
Reenita J.This is the second time I rented a truck from this location and the lady that work there is AMAZING shes so nice and kind and shes very knowledgeable... You guys will always get my business especially with the customer service I received. I work at a hotel so I know customer service is EVERYTHING and she definitely have that.
sema M.It might be wise for stores to keep backup copies of keys.
JOHN F.No one at the office when I arrived to pick up the truck. No one there to check the equipment out. Truck ran rough, but when you need a truck to get a move done, you're kind of stuck with whatever you can get lined up.
Lawrence R.Everything was great. Thanks!
Lea B.The lady was very nice very nice
SEMA M.First thing was that the safety belt would not clasp together, then the truck wasn't shifting right and then after only driving 22 miles total with this truck when I put gas in the fuel gage would not move I put 14,60 $ worth of gas for only 22 miles is poor in my book
Linda F.I think that what I was charged for a two day rental of a 17' truck was extremely high. The truck itself didn't seem to be in good condition. I think there may have been a problem with the transmission. The lack of automatic locks on the doors made it a bit difficult getting in and out of the truck. Next time I move, I don't think I'll use Uhaul again.
CHINA V.Have a clean truck for them to use. Ours had mud all over the floor of the truck bed. Also, we signed up to pick and drop off at 90th and Maple. However, we were asked to go to the 60th and Ames location.
Grant O.This was a very pleasant experience.... would rent from this U-Haul again if I needed to.
NUDY W.First of all, I was lied to about the rental cost, the lady put down the wrong miles on the truck.No one was there when I arrived, I didn't go 10 miles to or from where I moved. 4414 N 52nd St to 4960 NW Radial Hwy. Also, she is very slow taking care of business, her daughter and granddaughter was there. Over all I was not happy with the customer service. She almost made me late for work! she didn't get back until 9:40am. My pickup was at 9am.
darlene Y.Called after hours 800 # for help. Told to just park the trailer anywhere. Feared it would get damaged or worse, stolen, as the neighborhood looked less than upbeat. Did not want to be liable but followed directions anyway.
CHRIS H.A sign annotating the location of the key drop would be nice.
Travis S.A sign annotating the location of the key drop would be nice.
TRAVIS S.The woman who helped us at the Omaha office was extremely helpful and pleasant. Very personable and helpful.
Jean W.I was told I could pick up after 9 am. I called and no one answered. I finally drove over after 10 and the office was closed. My reservation was changed to noon.
Kathy M.rental office should extend evening hours for working customers, other than that my experience was ok.
billie B.Everything was great.
TIMOTHY O.Thank you for being very human and understanding. Keep on keeping on!
Eugene S.Everything met my expectations, Thanks.
JEREMIAH M.Laura provided excellent customer service that went beyond her duty and stayed late to help us after we went to the wrong location.
GARY P.Lauren, the woman who helped me was great! A few days before I was at a different location and they were rude and unattentive.
JINNIFER Q.Great service
David O.Truck was a piece of crap.
LORI D.After spending over 1 000 $L to rent this truck and a blown tire and 4 HOURS wait for someone to come and fix it in a location where my family did not feel safe...I HAD TO PAY for a frecking HOTEL...I feel as if your staff is not prepared or trained for such emergency IT IS UHAUL responsibility to provide service to us in a timely manner.
JAMES S.My rental was booked same day as rented. Equipment was as requested. Representative was polite pleasant and efficient.
GREG M.The employee obviously did not understand the computer system. After wasting approximately 30-40 minutes trying to pick up my truck, she assured me that doing a one way would be the cheapest route (dropping off at a different store about 15 blocks closer to my house).... after signing me up for FAR more miles than I needed, I returned the truck two days early and with about 1/5th of the miles used (again, and accident she input to the system because she didn't know what she was doing) only to find out that I couldn't get any of my money back because she had talked me into a one way rental instead of returning it to the same location like I had originally reserved and repeatedly asked her to do.
TRAVIS D.The truck was clean, easy to drive & easy on gas. The only problem I had, we couldn't get the back door to close and had to move one load with it up... Had one small table fall out! Raggitty!!!
APRIL T.