There was no place to go intoCatherine N.
Customer Reviews for Armor Storage Ames Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff here, I wish I could remember the guys name!!! HE WAS AMAZING!! Kind, professional and everything else in between.Dawn F. | Expérience générale
Customer satisfaction precautionary; Have the customer inspection sheets handy in order to present any dents, scratches, light outs, or dry up mud left on the inside.WALTER W.
Just want to say the dude at the counter was very friendly and does customer service right.Alvin B.
Le client n'a pas laissé de commentaire.Jada L.
Like people keep it a little longer at no cost and check in when u dropped keys in mailbox not having to go online everyone don't have experience on phone or computer and they don't always workNikole B.
By far hands down the best employee and facility I have ever dealt with in all of my life and I will be sure to tell everyone to go there and to see your company thank youKristen D.
Le client n'a pas laissé de commentaire.Upanda M.
Drop off was not pleasant, due to the fact that I dropped it off only a few hours after I rented the trailer; however I was still charged a $20 "after hours service fee". I feel this is nonsense, because I returned the trailer before 3 PM on a Saturday. I guess I am charged this fee because their office was closed? Nobody told me I would be subject to such a fee, nor did anyone tell me that the drop off location that Uhaul selected for me would be closed on a Saturday. Please consider refunding this fee as I have rented auto transport trailers 5+ times from Uhaul and am probably what you consider to be a "valued customer"Jack H.
Le client n'a pas laissé de commentaire.Jennifer K.
What I seen Was nothing.LONNIE Z P.
Le client n'a pas laissé de commentaire.ANGELA G.
Customer service was amazing!ANGELA G.
We had a reservation for 10am, showed up and no one was there. Called the number and told to do the truck share but we're unable to do it as it said see counter. The truck share wouldn't have mattered as the keys and appliance dolly were in the closed building. We were almost late meeting our movers due to this. The part that upset me was there was no sign posted that the location was closed the door was just locked and lights off. They eventually sent someone from another location to help us but we lost time and there was no compensation or apology. To top it all of this was after confirming the rental the prior day! We also were t the only ones waiting at 10am to pick up their rental. Seriously would not rent from here again.Randy H.
Le client n'a pas laissé de commentaire.Sidney F.
Le client n'a pas laissé de commentaire.Paul K.
Service was awsomeGlenette V.
Le client n'a pas laissé de commentaire.Kathleen H.
The person at the front desk, named Talon, was very helpful and did an excellent job. He should receive a large raise.Jeff S.
Very nice experience!!!KENNETH G.
Online reservations was not user friendly. Did not let you know ahead if time about 2 contact references. Did not say how to get key. Lock box with key was difficult to open.Sean S.
Le client n'a pas laissé de commentaire.KIMBERLY F.
Le client n'a pas laissé de commentaire.Justin K.
It would be nice if someone was actually in the building during business hours when my reservation was scheduledBrooke M.
The office was not open during posted business hours which delayed me 20 minutes. Thankfully UHaul customer service was able to assist and get me keys.Richelle S.
The ramp broke on us and we were unable to use it during our move and they took care of us and gave us a nice credit off our bill very pleasant customer service from all and we were running a little late for drop off and they were understanding and didn't charge usLAKEISHA T.
Le client n'a pas laissé de commentaire.DAVID C.
Trailer worked very well.David H.
It's difficult to find. There was a small U-Haul sign in the window that did not face the street. There was also a small sign at the street that was mostly covered by tree branches. The lady who checked us in was very nice and helpful.Curt S.
I had a rough experience with uhaul. First, I did not receive the blankets I ordered. The process was extremely unclear and frustrating to check in and out and provide all the information via phone. My phone did not have service on location and I had to use someone else's. If I use this service again I would pick a location that is open so I can work with a human, instead of technology. I also was shocked that the location was only open 9-1 on a Saturday, on one of the busiest moving days of the year. I did call the line for assistance twice and the staff member was very helpful and patient with me. Clearly, I had no idea about any of this as this was my first time renting a uhaul. Next time I'll be more aware of what to expect.Madi D.
Le client n'a pas laissé de commentaire.Kathleen H.
Excellent customer serviceSTEPHANIE L.
Le client n'a pas laissé de commentaire.KENNEDY R.
Le client n'a pas laissé de commentaire.CHAD B.
I would rather not deal with any other location but this one!....5 Stars across the board for her customer serviceRaevan B.
The woman who worked the desk was Amazingly nice her attitude and customer service was everything you would want and more definitely recommend this location!Raevan B.
I would recommend this location because the staff is very Friendly and are genuinely interested in your experience with u-haul. They worked fast to get me out and on my way. I will be using this location again when the need arrives.RHONDA W.
Very friendly and helpful!! Reasonable price saved us a lot of chaos of moving!CHRISTOPHER A.
Le client n'a pas laissé de commentaire.BRANDON K.
Le client n'a pas laissé de commentaire.MIN O.
The woman working this morning was 100 % amazing. She was quick, efficient, super friendly and knowledgeable. She made our experience the best we've ever had with any rental. I'm sad that I don't remember her name because she deserves a kudos! We were there between 8:30-9:00AM CST, and dropped off to the same amazing employee around 12:30PM CST. Please give her a kudos!SHANNON P.
Le client n'a pas laissé de commentaire.Sheena M. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER S R.
It would be nice to not get charged for things that you report before you drive the vehicle. I was returned the money for cleaning but I had to go out of my way to provide someone with uhaul the info before I could get it back.Jennifer D.
Awesome young lady that work at the desk. I wish I remembered her name. She has pretty color in the front. MerciVICKI W.
Clean the truck. Was almost undriveable due to the cigarette smellBrett C.
Scott was great.Paul A.
The truck was dirty and filthy had no choice but to use it because I was already on the clock all my furniture I moved were dusty and took hours to clean will never use this U-Haul location ever again!!!!!!Ricky M.
We rented the truck at 9 am and we were done by 11:30 and when we returned the truck the office was closed and we had to put the keys in the mail slot. We estimated we'd drive 20 miles but it was far less wondering who we contact for a refund on the mileage. Merci.MacKenzie M.
The employee took care of us.Stephen T.
The receptionist was very friendly and helpful... She explained everything to me. I would recommend this location to all my friendsRHONDA W.
The lady who took care me was very nice and professionalCamren S.
Le client n'a pas laissé de commentaire.Foster M.
Le client n'a pas laissé de commentaire.Hasna M.
everything was greatRUDOLPH L.
Le client n'a pas laissé de commentaire.azure B.
The lady at the counter was helpful and friendly.Barbara N.
Le client n'a pas laissé de commentaire.Rob M.
Le client n'a pas laissé de commentaire.DEBBIE B.
I would recommend a different moving rental company.Devin D.
Air conditioner did not work most the way out to keenesburg! Not good on a hot day!MARVIN S.
Le client n'a pas laissé de commentaire.Kyle B.
Truck is cleanGerald W.
Not much. Went smooth!Marcus M.
Le client n'a pas laissé de commentaire.Barry S.
The ac filter needs cleaning.. Smelled bad runnig acTerry Y.
Le client n'a pas laissé de commentaire.Tina G.
All business was fine. Next family might enjoy some coffee and donuts ??JAMES L.
Le client n'a pas laissé de commentaire.SHARON M.
Le client n'a pas laissé de commentaire.Robert H.
Nice place had a little trouble asometimes finding office personnel availableBRENT J. | Expérience générale
I had to throw out a lot of my stuff cause I had mice poop in my things have To get new bed my daughter toys had-bite marks from mice I couldn’t take a lot of my things cause of thatVICTORIA G. | Expérience générale
Ms Butler was very very pleasant!! I will only use that one.CARLEE L.
Do not over charge people like you've done meReenita J.
Le client n'a pas laissé de commentaire.Rochell Y.
This is the second time I rented a truck from this location and the lady that work there is AMAZING shes so nice and kind and shes very knowledgeable... You guys will always get my business especially with the customer service I received. I work at a hotel so I know customer service is EVERYTHING and she definitely have that.sema M.
It might be wise for stores to keep backup copies of keys.JOHN F.
No one at the office when I arrived to pick up the truck. No one there to check the equipment out. Truck ran rough, but when you need a truck to get a move done, you're kind of stuck with whatever you can get lined up.Lawrence R.
Everything was great. Thanks!Lea B.
Le client n'a pas laissé de commentaire.VERONICA H.
Le client n'a pas laissé de commentaire.JANINE C.
Le client n'a pas laissé de commentaire.pete S.
The lady was very nice very niceSEMA M.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.lennord K.
Le client n'a pas laissé de commentaire.Erin B.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.lynda O.
Le client n'a pas laissé de commentaire.jody S.
First thing was that the safety belt would not clasp together, then the truck wasn't shifting right and then after only driving 22 miles total with this truck when I put gas in the fuel gage would not move I put $14,6 worth of gas for only 22 miles is poor in my bookLinda F.
I think that what I was charged for a two day rental of a 17' truck was extremely high. The truck itself didn't seem to be in good condition. I think there may have been a problem with the transmission. The lack of automatic locks on the doors made it a bit difficult getting in and out of the truck. Next time I move, I don't think I'll use Uhaul again.CHINA V.
Le client n'a pas laissé de commentaire.dominique B.
Le client n'a pas laissé de commentaire.Daniel N.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.LETHANIEL L.
Have a clean truck for them to use. Ours had mud all over the floor of the truck bed. Also, we signed up to pick and drop off at 90th and Maple. However, we were asked to go to the 60th and Ames location.Grant O.
Le client n'a pas laissé de commentaire.MICHAEL A C.
Le client n'a pas laissé de commentaire.NIKITAH I.
This was a very pleasant experience.... would rent from this U-Haul again if I needed to.NUDY W.
First of all, I was lied to about the rental cost, the lady put down the wrong miles on the truck.No one was there when I arrived, I didn't go 10 miles to or from where I moved. 4414 N 52nd St to 4960 NW Radial Hwy. Also, she is very slow taking care of business, her daughter and granddaughter was there. Over all I was not happy with the customer service. She almost made me late for work! she didn't get back until 9:40am. My pickup was at 9am.darlene Y.
Le client n'a pas laissé de commentaire.Christopher H.
Called after hours 800 # for help. Told to just park the trailer anywhere. Feared it would get damaged or worse, stolen, as the neighborhood looked less than upbeat. Did not want to be liable but followed directions anyway.CHRIS H.
A sign annotating the location of the key drop would be nice.Travis S.
A sign annotating the location of the key drop would be nice.TRAVIS S.
Very good service and very helpful.Privacy R. | Premières impressions
I am content with my storage unit, and the location of the storage facility.MELIA L. | Premières impressions