Le client n'a pas laissé de commentaire.regina V.
Customer Reviews for Armor Storage Saddle Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Chris was very polite and entergetic. He quickly got me in and out.Sean L.
Le client n'a pas laissé de commentaire.Eric C.
I wasn't able to retrieve the truck until 45 minutes after my scheduled pick up time. Nobody was able to help me over the phone. There's no form of security at this pick up site, the trucks were all over the place. Overall, not recommended.Seth W.
Christopher was great.Philip M.
Le client n'a pas laissé de commentaire.Joseph L.
The check engine light was on . I mentioned to the clerk an$ said that was in the computer. Don't you take care of your equipment? How am I to believe I won't get stranded?Joseph S.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.Maya M.
Le client n'a pas laissé de commentaire.JESSICA B.
My biggest issue was that I wasn't told that I had to do the check-in while in the parking lot dropping off the truck so I didn't try to check-in until I got back to my house. So now I get charg d an extra $20 because I want informed of the process!Jeanne W.
Talon was super friendly and helpful! Great experience overall!Jean M.
Le client n'a pas laissé de commentaire.ROBERT B.
I have no comments. my experience was great. I highly recommend U-Haul.Denise C.
Friendly servicesCALINDA M R.
Clean and service the vehicle mechanically and don't give the customer a truck that has dirt on the floor of the cab and dirt in the cargo area on checkout. Truck also didn't run very well, mirrors did not adjust which made the day difficult. Equipment I requested with my truck reservation was not available at this location. Some of the equipment that was provided with truck was already broken on checkout.Cody R.
Clean the uhaul inside and out! B4 renting The Uhaul had pet hair all over I had to wipe down first and sweep the back cabin. Never again would I rent from this place.Tomas R.
Le client n'a pas laissé de commentaire.Logan D.
Le client n'a pas laissé de commentaire.Aaron K.
Le client n'a pas laissé de commentaire.DAWN S.
The after hours drop off process was really good and fairly easy. I wouldn't recommend this location for a nighttime drop off though as it was in a pretty rough neighborhood and there were some people just hanging out nearby that made me glad I had our dog with me.Richard H.
Le client n'a pas laissé de commentaire.Megan W.
The truck drove very rough and the brakes appear to be low. The app did not work and was unsuccessful in returning truck after several attempts to contact coustomer services with no help and they advised to contact store Monday and I have not been successful yet. I should not be charged extra if you can not contact anyone for help if you need it. Wr get trailers every year for iur business but this experience was the worse.GEORGETTE G.
No one was in the building when we arrived. Door was locked. When the rep arrived he seemed confused that we were there. The two utility dollies we ordered were not available. We were forced to go pick them up from another location. The truck was almost out of gas. The back of the truck was dirty and still had other people's trash in it. We weren't offered a lock at pick up so we had to go to a hardware store to purchase one. We were told we'd be reimbursed for the gas we put it. The rep was unable to reimburse us at time of drop off. Told us we'd have to call corporate and handle it ourselves. We've never had this kind of experience with UHaul before.HALEY C.
Le client n'a pas laissé de commentaire.JAMES R.
They gave us a truck with sensor light malfunction light on. Service dept. said truck was ok to drive. Drove 1500 miles and lucky we got their safely. Tire was bad. Road assistance couldnt believe they rented us this truck in this condition. 3 different types of tires on a truck.LISA F.
Le client n'a pas laissé de commentaire.DOYLE S.
Our agent made it easy and low keyCOLLEEN S.
Le client n'a pas laissé de commentaire.Brandl J.
Le client n'a pas laissé de commentaire.Brian M.
The locks to retrieve the keys could be better maintained. I spent a good five minutes trying to get it off because the release latch was sticking.Stephanie W F.
The associate helping me was incredibly nice and understanding. It was pouring rain outside at the time of pickup and she went an extra mile getting the truck pulled up closer as well as getting the keys from the outside lockbox so I didn't have to do it all in the rain.Brandon P.
Le client n'a pas laissé de commentaire.Patrick K.
On-line check in needs improvement. Customer service was excellent and very friendly. Went above and beyond to help me with my order.Robin S.
Le client n'a pas laissé de commentaire.Antania B.
The front desk worker was extremely helpful and kind. I was a bit late for pickup but she was very understanding. She was very informative and helpful. I would highly recommend this location!Bridget O.
The truck itself had some exterior damage and the milage of the truck itself did not match the contacted milageScott R.
Le client n'a pas laissé de commentaire.Gabriel J.
Le client n'a pas laissé de commentaire.Camillia E.
Le client n'a pas laissé de commentaire.Thomas B.
staff was very helpfulFrederick H.
Le client n'a pas laissé de commentaire.Kwanghyun K.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Dee A.
It will be outstanding if my refund comes through as it should. I paid for two days, since I didn't expect to return it within two hours, but the group worked quickly and I was able to return it before the 1:00 pm deadline, but she was not able to make the refund on my credit card. But that is supposed to be done and emailed to me. If so, GREAT!John E.
Great experience at this location!Mark F.
Gays Allways you are good friends and I like you and the next customer will see you how you are good too thank you very muchAli M.
Clerk did not know how to hook up trailer. Trailer was dented and dirty and smelly.Mark G.
Online check in on Saturday needs to improve!Johnny S.
Sara (at this location) is outstanding!!!!! She is A+++++++++. If I encounter anyone who needs to rent a truck, I wont simply recommend Uhaul, I'll refer that they to go and talk with Sara at the SaddleCreek location, and show Sara respect, she's worth her weight in gold!Chris S.
Th here are a lot of people that hang arojj in nd in the parking lot which was a bit uncomfortable. Please include return the key at g Th he end of the turn in process. I almost left it in the truck.JANET M.
Le client n'a pas laissé de commentaire.mohammed sayed N.
you are Nice peaple thank youAli Mohamud A.
Le client n'a pas laissé de commentaire.Stephanie W.
The lady at the counter was very nice and helpful. Thanks ladyDel D.
I was told over the phone that this location was on Saddle Creek and Cuming. Not true. It is on Saddle Creek and LafayetteThomas W.
Le client n'a pas laissé de commentaire.Calvin L.
I want to specifically call out the office manager, Scott, for his excellent support. He was very helpful and went above and beyond to make sure our rental went without a problem. I cannot say enough about how good his treatment made us feel. Thank you, Scott.Edward K.
Gas guage was listed as 3/4 tank, after driving less than a mile or dropped to between 1/2 and 5/8. drove 27 miles, took almost 4 gallons to get back to 3/4. No adjustment made. Late on returning after lunch almost 20 minutes.Gary G.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Duane F.
More timely verificationâ€" I was alone at this location at 8am and a car kept circling and then pulled in to the lot to try to pick me up. It took at least 15 min to get verified.Adrianna S.
Stephanie did a great job and was super easy to work with.Tom S.
The service I was given was great. Thanks to the wonderful sales ladies, even the one off 5808 Ames I had. I truly appreciate her. WELL DONE SERVICE OVER ALLPAT D.
Be sure the truck has gas. We rented a truck that was on empty & needed to get gas before going anywhere.CATHY H.
Everthing was just greatBrenda F.
great staff and serviceRandall H.
Extremely professional and easy to work with. I really appreciated the positive experience. I truly did!Charlie S.
Very happy. Don't see anything to change.celest M.
I rented a 15' truck and car carrier. I arrived and I was told by the only employee at the facility that I would have to hook up my car carrier myself because she didn't know how??? I also had to hook up my car by myself with no assistance. Do you know how hard it is to hook up a trailer by yourself?? I then had to drive the trailer out of a facility that is obviously no intended for a car carrier since I had to make a 90 degree turn with no ability to straighten out the carrier and there were security gates and concrete posts on all sides -- it took me over an hour in the heat.David L.
It is a bad area in town and would not have gone here by choice. I was forced to use this location because there was a lack of trucks at my preferred UHaul location. Also a dolly was not provided when I requested one and will be working to refund that portion on my bill. Much worse than my other UHaul experiences but will continue to use the 18th & Cummings location.Jacob M.
Le client n'a pas laissé de commentaire.tim R.
Best Customer Service EVER!!!!Alicia G.
The experience was quick and easy. I appreciate itchrishawn C.
Le client n'a pas laissé de commentaire.Steven D.
We dropped off after hours.Jodi V.
Le client n'a pas laissé de commentaire.Jennifer D.
They were great.Robert S.
No recommendationsgary P.
Le client n'a pas laissé de commentaire.Letaleja C.
Le client n'a pas laissé de commentaire.Clara B.
Le client n'a pas laissé de commentaire.Andrew O.
Le client n'a pas laissé de commentaire.AMAR A.
Absolutely nothing... customer service lady was awesomejasmine K.
Le client n'a pas laissé de commentaire.jill K.
Le client n'a pas laissé de commentaire.marc D.
Your agent at the pickup location was super helpful. She even opened a few moments early to get me on my way.William F.
I couldn't get the website to work for check in or return but the gentleman that helped me was great!Rebecca H.
Maybe expand your customer service to have more than one person at the front desk?Don K.
Le client n'a pas laissé de commentaire.bobbie L.
The only thing we noticed was one of the doors had an issue and the sun visor was broke.Ryan F.
Hours of operations extended to 6 pm or later Mon thru Frianthony d C.
Staff was great and tried to help. Online reservation is not acceptable. I needed 2 Dolly's and neither were available at the location or anywhere she called. We would have made other arrangements had we known. This misrepresentation of availability needs to be remedied if you plan to keep customers.Whitney F.
In terms of "clean," the truck had clearly been smoked in recently which I did not think was allowed? But I would rather comment on my van NOT being available and having to drive to two locations before I was able to get a truck that was bigger than I wanted. The reservation process was disappointing for sure...and then the U-Haul website was down and so the customer service agent at the place had to keep me waiting through no fault of her own. I was finally on my way with a vehicle at 9:50 when it was supposed to be 9:00.ERIKA K.
Le client n'a pas laissé de commentaire.Jungyeon C.
Le client n'a pas laissé de commentaire.Leonard F.
Le client n'a pas laissé de commentaire.Emma L.
Easy and professional!Maria S.