Customer Reviews for Armor Storage V Papillion
(Concessionnaire U-Haul dans le voisinage)

373 évaluations

503 W 6th St   Papillion, NE 68046
(Half of block west of Home Depot)

(402) 597-6600

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h30 pm
  • Sam : 9h30 am à 12h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(402) 597-6600

503 W 6th St
Papillion, NE 68046
(Half of block west of Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h30 pm
  • Sam : 9h30 am à 12h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

We did have an issue during pick up and customer service wait time was over an hour. That made it very inconvenient and we had to come back at a later time to pick up our truck.

JoAnne P. 
Évaluation :
2

I ordered 2 dollys for my move, neither of which were provided. I requested to have the $14 charge from the dollys be waived because of this. The request was seemingly ignored, as the charge was still on my final receipt.

Jared F. 
Évaluation :
5

All was great. Brett was helpful as usual and very knowledgeable.

Dennis W. 
Évaluation :
4

I had to go to a 2nd location to get the 2 wheel hand truck that I ordered

Sam K. 
Évaluation :
2

Bring your prices down.. I drove a 10 foot truck only 12 miles and between the truck and gas it costed me $70.. and that doesn't count the cost of the boxes and tape and postage because you REQUIRED me to mail supplies in order to confirm the reservation. So total cost almost $100.. I'll never use this UHAUL location again.

Vance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance T. 
Évaluation :
5

Such a nice, polite young man. He was friendly and knowledgeable.

angela W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel W. 
Évaluation :
5

The location, nothing. U-haul and their we site are another story

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal P. 
Évaluation :
1

the truck was almost completely out of gas.... how am i suppose to go and move without gas???? I filled everything out online and it still took quite some time to get out of there. I have rented two other trucks from other locations in town and they we much better

William W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

There was never anyone in the office, scheduled times were ignored. Everyone was very short and annoyed as if inconvenienced by me. When I was the one struggling to get ahold of anyone.

Kaitlyn T.  |  Expérience générale 
Évaluation :
5

Great customer service, will definitely keep coming back to that location when I need to rent. Thanks again!! :)

Casandra T. 
Évaluation :
2

I rented a 2-wheeler & moving pads. Neither were included. While the cab was clean, it smelled like urine.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
5

Excellent customer service. Facility is clean and availability of carts was a big help in moving items to and from my vehicle to the unit. I would highly recommend Armor Storage.

Jonette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOT D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY A. 
Évaluation :
3

Truck very late, but Chris at Uhaul was great! Super helpful and friendly.

LYNN H. 
Évaluation :
5

Chris was a great person to work.

JAMES C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

The service rep was a great person and real helpful

Jason V. 
Évaluation :
5

Chris was great.

Maurice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon S. 
Évaluation :
5

The guy that worked with me was very insightful and helpful. Will definitely be back!

Edward S. 
Évaluation :
5

Online check-in didn't work and agent on premises needs a better computer.

BARBARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA H. 
Évaluation :
5

Super easy to get a rental day of! The guy behind the counter was fast, efficient, and very nice! Will use this location again! 

Alyssa S. 
Évaluation :
5

Chris was very kind and helpful.

Rhonda R.  |  Expérience générale 
Évaluation :
5

Super quick and easy, 0 issues.

Matthew Y. 
Évaluation :
5

Friendly, courteous service. Truck was in excellent condition.

Jon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renata G. 
Évaluation :
5

I was disappointed in U-Haul for changing my location without notifying me twice even after I had cancelled my reservation in order to choose a specific location, again. The people at Armor Storage were Extremely helpful in the matter and made the rest of the experience a breeze.

Shawnta M. 
Évaluation :
5

The guy who worked the front office was friendly and very professional.

Erin P.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

silvia W. 
Évaluation :
5

The reason I put no on question #5 is because there are mice/rats in the facility, a lot of our stuffed had been gnawed we even found a dead mouse in one of our boxes..

ABBY M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
1

I received a $25 gift certificate for a previous rental. I applied it to my rental from Saturday and when I checked out, it showed it would be applied. I got my final bill today and although it shows the certificate having been added to check out, they did not redeem the $25. I called the place I rented from, he said Uhaul would call me back, They did. I spoke to the reservations manager, Thad, who refused to apply the certificate because I had received a $50 reservation guarantee credit as my uhaul wasn't accessible when I arrived. I asked to speak to another manager, so he transferred me to Thad, the Traffic Control Manager who proceeded to call me "a Child" multiple times. I sure hope you record your phone calls. I rent at minimum 17 uhauls a year... I will NEVER be renting again as there are issues literally every single time and now to be called "a Child" because I wanted to use the certificate that Uhaul issued me. I will be contacting the BBB and doing every review site I can possibly find to make sure customers are aware of how unprofessional and what a headache Uhaul has turned out to be for a VERY frequent customer.

EMILY P. 
Évaluation :
4

Easy and convenient. Very friendly

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo M. 
Évaluation :
5

The employees at this location are always no hassle and help me for a smooth quick transaction! Great people!

Marcos R. 
Évaluation :
5

This was a very smooth and easy rental experience and the gentleman that assisted me was great. I will definitely come back and refer others

Duane P. 
Évaluation :
3

After hours drop off. Only saw exterior. Parking lot was a bit crowded.

Paul K. 
Évaluation :
5

nothing was a great experience overall

Dan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN EDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

I believe his name was Josh...he was great! Very informative and a straight shooter. Will return to this location if I ever need a U-Haul again and I will definitely recommend this location to others! :)

Rebecca F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kammy W. 
Évaluation :
5

Nothing really. Already great service.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
3

Facility was supposed to be open until 5:00. I showed up at 4:15 and it was closed. Tried online pick up. It said I had to wait until 5:00. I called the location and there was no answer but then someone called me back and was able to to help me get the truck rented. Drop box for the keys - lock was tricky and stuck with combo provided but was finally able to get it to work. Too many text messages after I had already completed online check in and I continued to get more messages. Just seemed clunky.

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorden D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave L. 
Évaluation :
5

Excellent in every way. Chris was helpful, polite, and knowledgeable. I would recommend this location for because of him and the excellent customer service any time.

Kathi H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON B. 
Évaluation :
5

Electronic check in

Curtis H. 
Évaluation :
5

Chris was wonderful! Took care of getting my truck and appliance dolly quickly and efficiently. The equipment was great, and returning it was fast and easy too. I'll only rent trucks from him in the future!!

Tiffani C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arleigh A. 
Évaluation :
5

They were fantastic!

Shannon K. 
Évaluation :
3

Ensure all equipment (dolly) is in the truck you ordered. Ensure the millage is the same in the truck and what was logged on the application. The truck I had picked up was off by 1000 miles, and did not appear to be verified.

Greg M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Very friendly. Great customer service.

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky G. 
Évaluation :
5

Great job Chris - thank you! Made our move. Cheers.

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve V. 
Évaluation :
5

Super easy drop-off and the attendant was very helpful and made sure the extra charges were clear and that I did not have any remaining questions. At first I wasn't sure he was working with/for U-Haul based on how he was dressed. I would maybe like to see some kind of branding so I know he's the guy that can help me. I was happy that he began helping me by looking up the truck info before I even figured out who to ask. Great experience overall.

Marco G. 
Évaluation :
1

Better customer service, the mobile app took a customer service representative helping and nearly an hour to work, the moving company recommended on your website, flaked out after accepting our job and our payment. I've used uhaul at least 15 times and always loved them. This entire experience was frustrating, more expensive, and left a bad taste in my mouth. I will definitely not use this location again.

Amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS M. 
Évaluation :
2

Don't rely on apps. They don't work. Even drop-offs wouldn't work. Phone support kept trying to direct me to a site that the buttons didn't work or show up at all on the site. Cellular for T-Mobile was non-existent at the office location. The guy who was in that day was very helpful though. He did go further than his job required, so grateful for that.

Peter L. 
Évaluation :
5

The young man was the very best representative for U-Haul! The location for drop off was excellent for Papillion arrivals!

Tyrone S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri B. 
Évaluation :
3

it's conveniently close to my house. However, I tried to do the online checkin. someone at the store was there, and he gave me the keys and said I was good to go. I received a call ONE HOUR LATER, and he was telling me I needed to come back to the store to sign some stuff. He kept telling me he thought I was going to go in the store to sign something, but he waited an hour to call me. He lied to me. No way he was waiting for an hour to give me a call. You need to do all signatures online, so I don't have to drive 20 minutes to sign a piece of paper. The technology is out there.

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elena V. 
Évaluation :
5

Return was very easy and quick

Glenn R. 
Évaluation :
5

Cargo wasn't swept out prior to my usage but not really a big deal. I swept it after.

Marsha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
2

There were no signs to identify it as a U-Haul point. There were only Ta few trucks to see. Please check out your billing, maybe double charged on the return.

micheal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam K. 
Évaluation :
3

The pick up location was supposed to open at 9am, the employee pulled up at 9am with McDonald's in hand and nothing ready to go. He let me know that they would be closing at 1pm that day but when I came back to drop the truck off at 11:30am, he was nowhere to be found. There were other customers there looking for him and some people who were there moving out of a storage unit said that there had been other customers in and out with no assistance as well.

Victoria L. 
Évaluation :
1

I'm pretty upset. I knew I was gonna be later than the 10:30 closing time, so the manager on duty gave me a 1 time 24 hr access. Needless to say, I was locked out with a full Uhaul. Lost money.

James P.  |  Réservation 
Évaluation :
5

Alisha was very kind and professional also the facility had flatbeds n hand trucks available for use

Privacy R.  |  Premières impressions 
Évaluation :
3

No one was at office in hours there was supposed to be, so we reserved online. We needed it that Saturday, but no one called so we made other plans. I called Sunday and was told it would be cancelled.

Privacy R.  |  Premières impressions 
Évaluation :
5

The facility was very neat and clean. Our attendant was extremely helpful and polite. We would definitely recommend this to our friends and relatives.

Privacy R.  |  Premières impressions 
Évaluation :
5

Shana was great. Friendly and thorough.

Privacy R.  |  Premières impressions 
Évaluation :
4

The process of finalizing the contract took longer than I expected about 45 min. due to tech issues, but the woman assisting me could not have been more helpful and polite! Very clean facility!

Privacy R.  |  Premières impressions 
Évaluation :
5

Very friendly and the manager was great and helpful.

Privacy R.  |  Premières impressions 
Évaluation :
5

Reserved storage unit online and contacted office day before move in. Paperwork handled efficiently and am happy with storage unit.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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