When I received the U-Haul, there was blue paint inside. When I returned the U-Haul, they charged me a cleaning fee saying that I spilled paint. I only packed up tools and glass products. I never put anything in the back that had liquid and all the boxes were clean and dry when I removed them. How many other people have they charged a cleaning fee for something that was there previous? Makes me think I should have gone with Budget Rental or something else. Not happy at all.
Eddie H.
Customer Reviews for Armor Storage West Olympia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady who helped me was just great. I would definitely recommend it location to a friend.
Steve H.More selection...
Chuck P.Excellent customer service - polite, direct, and friendly. Would rent a truck here again!
bethany V.Staff always helpful and friendly.
Phillip T.Sergey and Tammy were amazing. Very friendly and accommodating. Thanks for the great service.
Jessica B.Sergei was very helpful
Juan R.Tammy (mgr) was awesome and everything worked to plan. Facility was near my house, neat and clean, and every promise by Uhaul was delivered upon. Great experience!
raymond P.It was not made clear to keep the key until the very end, i dropped it off anf then when i went to verify i had to take pictures of the fuel gauge, which i could not without the key
Zachery W.Thank you Tammi and Sergie at Mottman Rd armour storage. You went out of your way to make sure we had what we needed. You're the best and made a stressful time easier.
gayle M.Tammy and Sergey are lovely!! Truck was clean and well maintained
Alexandria B.I had a wonderful personal able experience from the moment I walk in. Thank you.
Hazel B.The best customer service experience in a uhaul ever!! Thank you!
Kelly G.Check trucks returned for cleanliness before re-renting. Our truck had spilled coolant and automotive oil all over the bed, but the attendant was very kind and did not mind that we used moving pads to clean it up.
Allie P.Very friendly and great atmosphere. Gave me all of the options available to me and made renting the truck a smooth experience.
Derrick L.The staff was great. Very helpful.
Sean M.Truck was easy to load and drive.
Lola N.The facility operators were friendly, courteous, and efficient. This was a good rental experience! Merci.
Dale D.This truck had front end issues. It was all over the road. Most stressful U Haul drive ever and we have rented many U hauls. Should be taken out of service and repaired..
Douglas D.The sales rep was one of the friendliest people ever! Great experience.
John C.I was unaware that the truck I rented didn't have a RAMP until I got to the place where I was to pick up the stuff. ALL the U Haul trucks I'd rented in the past had ramps and I rented this truck over the phone, sight unseen. So I had to do more heavy lifting than I anticipated. It was all good in the end and the gas milage was a very good 17 mpg!
Reid B.Not good customer service at this location I rented a uhaul truck and they had my car towed for no reason while I had the rented truck.
michael G.Tammy was an absolute Sweetie!! She was so nice, and funny and very informative!! I highly recommend this place!!
Magui G.This rental was so seamless! Thank you for making a stressful time easier!
Lisa P.I declined insurance twice, online and at the counter. And I was still charged for it. Something in the invoicing process needs to be improved.
faith T.They charged me even tho they rented me faulty equipment and the reason I needed their truck is because my mom just passed away ! How rude! I did not bring the key right back and they charged me because they could have resented the truck! They had to put it out of commission so they could not have rented it but said I didn't know that ! Well yes I did! Not very professional! Or nice!
PAMELA V.Friendly and helpful staff. Thank you
Alice D.Told when making the reservation and when picking up if I didn't use the 2nd day and all the miles reserved than I would get refunded the money that was on hold for the extra day and mileage. When I got to the drop off only having the truck 1 of 2 days and 15-20 miles under what was reserved, I was told that no money will be refunded because they only do that for in town rentals, not one way rentals. The lady that made my reservation talked me into reserving for 2 days even though I knew I only needed 1 day but did anyways because she Said I would get the money back for the second day. Your employees being misinformed cost me money that I didn't have to waste. And no one can give me a refund. I do not recommend any of these places because you cost me unnecessary money that I DON'T have to waste…
Ryan B.Not send your customers to a place that opens two hours after their reservation is scheduled for. Had a res for 7:30 and was, without notification transferred to a third party location that didn't open till 9:30. Truck had 0 % oil life, drove poorly, and had a scratch that wasn't documented by the pick up location.
Hunter A.Staff was friendly and very helpful!
Heather D.I forgot their name, but, as with Greenville and Hendersonville (SC), the agent in Olympia WA was wonderful. The system wasn't working, she had encountered problems with it all day, and she put in a lot of effort making phone calls and figuring it out for us. She had a great sense of humor through it all, keeping our mood up as well. She offered us bottles of cold water as she worked through it, adding to the overall positive experience despite the failing system.
PAMELA M.Nothing every thing was great
KATHLEEN C.Wonderful people. Enjoyed my experience
Donna V.Fast, easy and friendly pick up rep and drop off rep. Thanks
ALICE D.steering was sloppy(loose).
Robert S.This address they were amazing. Very helpful, professional and kind. Will definitely recommend this address to a friend if needed
Teresa L.Great help by the girl on duty
RANDALL T.Very awesome place to rent uhauls and storage! Very clean and maintained! Great customer service! 5 star review!!
Dorothy R.Cleanest U-Haul store I've ever seen. I appreciate that.
GERALD M.All was well. Cannot think of anything more you can do.
TRACY S.The staff was friendly and very helpful. Will come back again for future uhaul use.
Andrea L.However limited selection
WILLIAM P.Make it clear on the website that 3rd party providers require you to purchase the safemove insurance (even if your insurance covers moving trucks).
Raven K.