Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Awful customer service. The front desk lady should take a lesson or two in communication.
kaitlyn W
Évaluation :
2
The truck says "rides like a van". It was a very unpleasant ride, seemed like the gears struggled to keep a consistent speed and shuddered while driving. The battery light was also on. I recommend this uhaul because of it's convenient to have a location here however the lot is way too small!
victoria f
Évaluation :
4
Le client n'a pas laissé de commentaire.
sandra c
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZHAN M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keith K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ian B
Évaluation :
4
Your computer system kept freezing when uoit employee was trying to do our rental paperwork on picking up the trailer. We had to wait while she input the information many times only to have the comluter system freeze again and again. She finally got it done after 20 or more minutes. It wwas painful. The lady herself was pleasant and helpful and not her fault the computer wasn't cooperating.
EDWARD W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lisa H
Évaluation :
5
Front desk clerk very informative....friendly and helpful. Fort Sasatchewan location.
Arlene D
Évaluation :
5
Le client n'a pas laissé de commentaire.
JJ H
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Expérience générale
Évaluation :
5
Great staff.
Erick B
Évaluation :
4
Le client n'a pas laissé de commentaire.
curtis K
Évaluation :
5
great and friendly people....to bad Calgary isn't the same customer service.
Dal B
Évaluation :
5
Le client n'a pas laissé de commentaire.
howard p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave H
Évaluation :
3
It was not made clear that the large main gate was the access point. My brother and I thought we would get stopped by police if we entered…but we took the gamble. The App does not show your location and, therefore, made it far more difficult to use the app for self checkout
Alexander D
Évaluation :
5
Nice and professional-will rent equipment again.
tammy M
Évaluation :
5
Friendly staff and accommodating. I had no issues with security, I would recommend this storage facility.
PERRY B
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Expérience générale
Évaluation :
5
All was good. The car hauler trailer was great - would be even better if it had a winch to load the car, even a manual one.
DOUGLAS E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Graham M
Évaluation :
3
The van smelled of cigarette smoke and ashes in the cab. Vehicles should be cleaned more often. Check out was not convenient. Didn't know I had to scan the address upon drop off and left. Ended up driving back to scan address to avoid the additional charges. There should not be any charges to return a rental unless there is damages.
GABRIELA B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MYLES M
Évaluation :
5
App is buggy and inconvenient.
Travis M
Évaluation :
5
thanks for helping us so that we could get Johns trailer removed. Appreciate it !
JOHN C
|
Expérience générale
Évaluation :
4
Easy drop off. While the agent was busy with a very disorganized customer, she took the time to make sure I was able to drop the units off, hassle free.
David D
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYLE S
Évaluation :
1
Fire Nicole Zandbergen
jim w
Évaluation :
2
Le client n'a pas laissé de commentaire.
MICHEL M
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert F
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert F
Évaluation :
5
Le client n'a pas laissé de commentaire.
HANNA M
|
Expérience générale
Évaluation :
4
The online return process was difficult to navigate but we got it done.
PHIL R
Évaluation :
5
I've been with Ken and his team for over 10 years. I never had any issues or worries with my property at hi location. Thanks guys!!
JAYSON J
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raymond D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norman N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben D
Évaluation :
5
Great service
JOHN K
Évaluation :
5
Clean inside the truck.
Darcey S
Évaluation :
4
Great service from Nicole!
Freddie d
Évaluation :
5
Excellent service. Everything done in a timely; friendly fashion
KEN J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin J
Évaluation :
3
After hours drop called when arrived. No answer or instruction anywhere ast to where it should be left. If its street parking for drop offs maybe put up a sign to inform ppl
Nicholas D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine S
Évaluation :
3
The dropoff location gates were closed and locked, with no one around to return my truck. I had to drive it back to my home and return AGAIN in the morning to drop it off. The incompetence and complete lack of customer care is unbelievable. If you can - go elsewhere!
Kelly K
Évaluation :
5
This man was AMAZING!!! we just moved from Victoria BC and the customer service in Victoria was awful, in fact it was so bad that I couldn't rate. This time was a complete 180⁰. The gentleman was soooo nice and good to work with and was FRIENDLY!!! AND PERSONABLE!. I can't say enough good things about his customer service. I won't rent from anyone else if at all possible.
Elita Y
Évaluation :
5
Truck was great and good on fuel, they were very nice and helpful
Scott S
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIM M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne D
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Expérience générale
Évaluation :
5
Eas drop-off with lots of room in the yard. No issues and in and out in 5 minutes.
Jonathan H
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry B
Évaluation :
5
Thank u for your great servus
JOHN K
Évaluation :
5
Very friendly & helpful staff, she even unhooked the trailer. Well stocked office with many moving essentials. (Locks/ dollies/ mattress covers)
tim k
Évaluation :
5
Customer service was exceptional. Very well mannered and polite.
David R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arjen D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Y
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry B
Évaluation :
3
Site was close... So no review to be made.
Gabriel A
Évaluation :
3
Truck was dirty inside and out side and the bed. Service was quick but they could have spare some time cleaning the equipment.
Mohit C
Évaluation :
4
I warned the customer service the truck I got was in poor condition within a day. I dropped it off and they asked again what shape the truck was in, I said poor as described above. They said they already had it rented out again going to Calgary. Feel terrible for the next guy.
Austin T
Évaluation :
5
Other then the computer glitches,my experience was Great ,,Friendly staff,,very welcoming
CYNTHIA W
Évaluation :
5
Was a great experience start to finish!
AMIE T
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK G
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle T
Évaluation :
5
Rien
mike e
Évaluation :
5
Fast computers systems
JOSEPH C
Évaluation :
3
Le client n'a pas laissé de commentaire.
Randy C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allan C
Évaluation :
5
Staff was very helpful and pleasant to deal with. When I need another move I will definitely use them again. Merci
Ross A
Évaluation :
5
Good service and she’s so welcoming and friendly 5 stars!
Adham H
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAREN E
Évaluation :
4
all good
Kris Y
Évaluation :
5
The staff are awesome and good people .I would recommend this company and facility to anyone. Nicole is great to deal with and has a great personality and well as great customer service.The owner is a very nice man and is willing to help with anything if you need assistance. I would definately rent a storage unit again if needed so. Thanks sheryl taylor
sheryl T
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Peter H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nishant C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy G
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE F
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason B
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBIN C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken G
Évaluation :
5
Customer service is great here
She is always helpful, explains everything and always has a smile
JACQUELINE M
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
luke b
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hijab A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg M
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD C
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark r
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEREK H
Évaluation :
5
Le client n'a pas laissé de commentaire.
REJEAN C
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Expérience générale
Évaluation :
5
Service was awesome.. thanks!
Cori W
Évaluation :
5
Need some sort of jack there to help unhook trailers. The 8X12 trailers are very heavy and could very easily cause a back injury or crushed foot
Darcy G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Abbigail L
Évaluation :
5
Wonderful trailer,I would rent again. I will be using uhaul for a future move as they have the right stuff ar a good price. Thanks to the gal at the front order area for double checking my trailer hook up.
Brian M
Évaluation :
3
Truck was dirty but otherwise everything met our expectations.
Michael z
Évaluation :
5
Most rentals, the exterior is quite dirty. It would be nice if mirrors and windows were clean
Stewart B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherry B
Évaluation :
4
Le client n'a pas laissé de commentaire.
AASHU S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen M
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAVIS B
Évaluation :
1
All of my issues had nothing to do with the staff at armour storage. However I had multiple issues trying to get into the app to get the code for the lock box to get the keys. I ended up sitting on the phone with support for a hour and didn't get anywhere. I even tried using a different phone. I had to wait for the place to open and that made me late for meeting my new landlord and even more late to get started on packing up the truck. This caused me to have to rent the truck for an additional day and U-Haul was very fast to take more money. Including a $60 charge that couldn't be justified.
Calvin F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason M
Évaluation :
5
I have used this storage facility many times and for many reasons will continue to go back, it is clean organized and maintained, but most of all because Nicole is so awesome to deal with.
Trevor W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darren P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cassandra J
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lawrence H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Preston S
Évaluation :
5
Le client n'a pas laissé de commentaire.
William P
Évaluation :
5
Don was wonderful! He met us at Five Star Transport as we were told he would and was both friendly and professional! I would definitely use this company again.
RICHARD G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kobi J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNNE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
REID T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARGIE D
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Expérience générale
Évaluation :
5
My overall experience was great. The staff was kind and very helpful. The prices where very affordable. I give this business 5 ⭐️ stars.
RHONDA J
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Expérience générale
Évaluation :
5
Been with them 4 years and it was great I go there all hours of the day and night never any issues will always return to armour storage
JASON M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael W
|
Expérience générale
Évaluation :
5
Please note that during the winter snow accumulated on the south doors of our unit (#210) & ice developed resulting in us not being able to access our items on that side. Better snow removal at base of south side doors is highly recommended.
MICHAEL N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN P
|
Expérience générale
Évaluation :
5
All of my stuff got stolen from my vehicle and vandalized
timmothy Y
|
Expérience générale
Évaluation :
5
Great affordable storage! Will utilize again as needed!
CHISTOPHER B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA D
|
Expérience générale
Évaluation :
5
Staff was knowledgeable, friendly and accommodating. I would refer others and use this business again.
Rafe B
|
Expérience générale
Évaluation :
5
Great service! Good experience:)
Linda D
|
Expérience générale
Évaluation :
5
We are very happy with the service we were provided; we always felt our trailer was stored securely. Any questions we had were answered quickly and accurately by the staff. We removed our trailer from the storage facility because we purchased a lake lot where we can leave our trailer year round, but should we ever need storage in the future we will definitely return to Armour Self Storage. Thank you for your services
JESSICA C
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD L
|
Expérience générale
Évaluation :
5
Thank you Nicole for your friendly and professional service. Thank you Ken for your help. Sincerely Julia.
STEVEN B
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Expérience générale
Évaluation :
5
Easy access, prompt snow removal, reasonable. Will definitely recommend to others.
RON L
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Expérience générale
Évaluation :
5
Great staff and very helpful. Thanks for helping change my reservation request Nicole it was much appreciated
Dolly H
|
Expérience générale
Évaluation :
5
Clean and easy, only issue is that concrete lip at base of door, could use a edge piece so dollies roll a bit smoother, that's it.
Tim P
|
Réservation
Évaluation :
3
Safe and secure!
Privacy R
|
Premières impressions
Évaluation :
5
Clean unit - well maintained and monitored
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
