Customer Reviews for Armours Automotive
(Concessionnaire U-Haul dans le voisinage)

489 évaluations

326 E Marion St   Shelby, NC 28150

(704) 487-0466

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/1/2022 - 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(704) 487-0466

326 E Marion St
Shelby, NC 28150

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/1/2022 - 7/4/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheneen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Absolutely nothing! Pleasant experience.

Elizabeth T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah A. 
Évaluation :
1

Truck engine blew up in route

patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

GREAT SERVICE! Thank you Rosemary.

ROY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
5

Lady that checked me in was professional and thorough. Very good experience.

William J. 
Évaluation :
1

This shouldn't be a location to rent terrible website was down couldn't retrieve my key until after the pick up time terrible terrible terrible

Latasha W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

Nothing. It was a great experience dealing with these people.

Bryan H. 
Évaluation :
3

I signed up for the 20 foot truck in plenty of time where there are multiple places that rent uhaul trucks near me. Instead I was routed to pick up the truck in Shelby NC which was not convenient at all.

Marilynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian S. 
Évaluation :
5

The lady who took care of me was quick and thorough in and out and done. Very happy with the service. I'll be back next time I need a truck

William Y. 
Évaluation :
5

The owner here was also extremely helpful. They handled everything when I had trouble uploading a picture on the U- Hail website.

Lisa O. 
Évaluation :
4

Efficient service. Knowledgeable and helpful staff with a clear understanding of the process. Convenient location.

STEVEN M. 
Évaluation :
1

Make sure before you rent it out, the gas is correct and has not been stolen out truck. Then make it seem like the renter may be the one that took the gas.

Brandy B. 
Évaluation :
5

Nothing, it was a great experience. My experience with the pick up was perfect!! The lady who handled my pick up and return was so friendly and the process was quick and easy

Dawn W. 
Évaluation :
5

Very nice lady at the desk

temesheia E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

leisa H. 
Évaluation :
4

I pulled into the location and was then told I had to park across the street and then go back across the street to drop the key. I felt the location should stipulate that info in their location information.

KATHY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD P. 
Évaluation :
5

Mrs. Armour was super nice to deal with. Had everything ready for us.

Diane E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON A. 
Évaluation :
2

The lot was small and there was already another truck there so I had to park very close to the entrance.

Erinn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brody T. 
Évaluation :
4

I had ordered a 10 ft. ten days in advance and when I picked it up they only had a 15 ft. I had no choice but to take it. The gas mileage on a 15ft compared to a 10 ft makes a big difference. Spent 100 dollars in fuel cost and drove only 300 miles.

Christopher B. 
Évaluation :
4

They changed my drop-off location, but it did not change in the system, so I was forced to drop-off at the original location. I also could not change the drop-off location myself, which made the whole thing more of a hassle than it needed to be. I do not blame either location for my trouble, but hold the company responsible for making this a terrible experience.

Micah R. 
Évaluation :
5

Everything was ready when we arrived

James B. 
Évaluation :
3

It would be nice to round the time, a rental is picked up, I was picking up at 3:25 and was required to return by 3:15? smh, It showed me returning late because the app kept kicking me out and I was not able to finish the process until about 3:50. I should no have been charged a late fee, and we didnt even get to move because it was raining

SANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Very nice people

LARRY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL R. 
Évaluation :
5

Rebecca at the Armour's Rental was incredibly helpful and professional... The truck was spotless and mechanically in perfect condition... the ramp, located inside the truck along with the hand trucks, was big help, I would not hesitate to travel a long distance without worry. Thanks to Rebecca, Armour's Rentals and U Haul for a great product.

CARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORA D. 
Évaluation :
1

Got charged 2 times for a towing trailer I had rented out fir 1 day but I ended up returning that same day 45 mins before midnight so how can I get changed double it it was returned that same day not the following day but the same day I got it ! I was never told I had to drop it off at a certain time they said if I come after hours to park it in the lot and return the contract which I had place in there drop box as well to let them know trailer was returned!

ALEXIS A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

deborah M. 
Évaluation :
5

Thank you for being knowing the end and out which helped me save from a extra day. I would go there again to rent.

DAWN C. 
Évaluation :
5

Very friendly and helpful

Charles L. 
Évaluation :
2

Parking is incredibly confusing and very difficult; as a Class A CDL driver, I had a difficult time, having to back in to a very congested lot from a busy highway with near zero margin for error. Staff WAS friendly, however clear signage and explicit instructions would be quite useful

Patrick G. 
Évaluation :
2

I would recommend only for locals because it's close- especially fir a drop off that's central to Shelby, and the people are nice. It's very inconvenient, the parking area for the trucks and equipment is across a busy street that you have to cross to access. If you don't know the layout you end up crossing multiple time. The main area is crowded with vehicles for repair and carious car parts- watch your step.

FAITH H. 
Évaluation :
3

Had to park the truck across a busy street from the drop off. Went back to get mileage etc off the truck to keep the 80 year old clerk from having to dodge traffic crossing the street

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE M. 
Évaluation :
5

Customer service was horrible over the phone when trying to fix issues . Was charged same price for two days and only used truck one. I need my money fixed and the price right

Phillip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER F. 
Évaluation :
4

Location pretty clodder, not enough space to safely hookup equipment.

Rudy L. 
Évaluation :
5

Great customer focus

BRUCE L. 
Évaluation :
4

It was a bit run down unprofessional looking but staff very courteous

CHARLES L. 
Évaluation :
3

I had reserved a trailor for 8 am at another location. My reservation was changed to Armours Automotive for 9 am. The person responsible for U-Haul rentals left the office and di not return until 9;30. By the time I was able to get my trailor and leave it was going on 10 am. Therefore, I lost almost of 2 hours of morning work time. The heat index was to be in the upper 90's that day. The delay caused us to lose productivve time in the cooler temps.

Wanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven S. 
Évaluation :
3

Ensure that the AC is functioning as designed especially during the summer months.

TIM P. 
Évaluation :
5

The equipment was clean however there is a leak on both driver and passenger corners at the top where the top attic shelf is.

DANNY B. 
Évaluation :
1

The van smelled horrible and looked even worse. Had chunks of mudd, trash and cigarette butts all inside the cab. Had to clean the thing before we could get in!

AMANDA P. 
Évaluation :
5

Everything went well!

Frederick M. 
Évaluation :
5

Wonderful assistance at this location! Very Helpful with any questions that we had!

ALAN C. 
Évaluation :
5

I went to pick up a trailer and the tires were in very poor shape. They sent me to this location and the trailer here was in excellent shape with new tires. Had zero issues with it!

KENTIN H. 
Évaluation :
1

This was the worst experience ever. I was over charged. The online stinks and customer service was horrible. Still trying to contact you

ROBERT L. 
Évaluation :
5

Nice people and efficient

jan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Love S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desaray H. 
Évaluation :
5

Nothing that I can see I rented a 26' truck and going back to rent a 5x8 trailer also.

KEVIN C. 
Évaluation :
4

Very nice staff, very helpful and easy to work with.

CLIFTON R. 
Évaluation :
5

Nice and very helpful People!

WALTER EUGENE II Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA D. 
Évaluation :
3

Trailer pulled great but got a email about another rental that I didn't rent got wrong email fer the person that rented truck hope I don't get charged fer it and thought the price was to high fer a trailer one way

christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

24/7 pick up process worked very well at 7 AM. Upon return, a friendly attendant was on-site and the process only took minutes. This is my third outstanding experience with Armours Automotive. Well done!

Steve S. 
Évaluation :
5

They were awesome and so friendly

Sheldon L. 
Évaluation :
5

As usual I had an excellent experience at Armours Automotive. Definitely the best location for u-haul rentals in Cleveland County.

Lisa D. 
Évaluation :
5

Nothing Éverything was satisfactory

lisa T. 
Évaluation :
5

Nothing everything was great

linda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed B. 
Évaluation :
5

Everyone was friendly and professional.

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E. 
Évaluation :
1

Rosemary is the rudest person ever. Would never use this sight again.

DELORES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANIYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon W. 
Évaluation :
3

Steering alignment was off which made the truck more difficult to drive.

Joseph L. 
Évaluation :
5

This place is the best, great people. They need no improvement..Uhaul on the other hand needs to vastly improve their online check in, it wouldn't work

Lonny W. 
Évaluation :
1

First the truck wasn't at the location I requested then when I got to the other location 30 miles away the truck wasn't there, I had to wait over an hour for the truck the truck to be returned by another customer and after the nice lady got it checked in I got the truck.

Scott D. 
Évaluation :
4

Met my needs and easy kind people to deal with.

kathleen C. 
Évaluation :
4

Armours Automotive is always great. The problem is I went to 2 more places closer to where I was moving and was met with disappointment, unacceptable.

Lisa D. 
Évaluation :
1

My problem was not where I picked up or dropped off my truck rental, but with customer support and a guy named clay " Mr. Know it all " i l ike to call him. When dropping off my truck i was informed by the nice lady that it was supposed to be dropped of at the same location i picked it up from. This was a surprise to me. She asked if i chose in town or one-way. I explained to her that it never gave me the option to choose. So she called clay and explained to him the situation. Then she handed me her phone to talk to clay. Clay would not listen to what I had to say and talked to me like i was 5. Clay decided to hang up on me and immediately charge my card for the wrong location fee. Keep in mind the rental was not due back until 730 and this was 330ish. When I called to talk to customer service i was again talked to like i was stupid when i explained the website never ask me if it was in town or one way. Then i offered to go back and take the truck to the original place i picked it up. But was told i was already charged yhe fee. Now i know where i dropped it off the lady didn't know what to do. So i know the truck was not in the system as being dropped off yet. My card was charged immediately after clay hanging up on me without knowing whether or not i was taking the truck back to its original place. Thats unprofessional. He charged my card out of spite. Now i told both clay and the customer service rep that i could prove that the website never asked me intown or one-way. I was laughed at and treated like a dumbass. Now the third time i called i spoke to tanya. Now she is your model employee. She listened to what I had to say without judging or laughing. I also sent her a screen record of the process in getting a truck rental. Which plain as day shows it never asking me intown or oneway. I have opened a case against uhaul and disputed the charges for the fee. As far as " mr know it all ", is this really what represents uhaul as a company. If so you have lost my business and i will be moving my stuff from your storage location tomorrow. I have used uhaul alot in my lifetime. And all it took was one employee to ruin your reputation. I've let my lawyer know about the charge as well. Clays timing was a little premature and immature and could possibly have legal repercussions. I told him if he charged my card with the proof that i had had to back up my claims he would be sorry. All he had to do was listen and not be a douche. All of this could have been avoided but there is a glitch in your truck share reservation. I challenge anyone to set up a reservation yourself and you will see what im talking about. Hope clay reads this and sees his mistake.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley C. 
Non les évaluations ont été soumises pour cet établissement.

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