The problem wasn't with the location. It was the sexist representative on the phone who wasted my time on pick-up. I lost over an hour on time. Also yall charged me for extra miles and that isn't going to fly after what I was put through. Yall owe me so money and I'll be calling soon to get it! Also I will never REPEAT NEVER use uhaul again. Yall suck at customer service! 1-5 rating.... you get -0 that's how bad your company is.
Ethan S.
Customer Reviews for Army Navy Surplus
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Tim is awesome to deal with! Really a great representative for U-Haul.
TIFFANY F.1st time renting, definitely will use them again. Equipment was clean and in great condition.
NOE R.The gentleman that worked this location was super nice, and had great customer service. I expressed concerns ref the car haulers trailer brakes. He took the concerns very seriously, witnessed the problem and immediately took it out of service till it could be seen and repaired.
Keith A.The self pick lock box is ok, but the lock is very hard to open.
Douglas S.Cannot think of anything..... Everything has always gone pretty smooth., And. I use this facility often..
JOSEPH R.Got a broken trailer was told by uhaul it was working fine got home to realize the lights didn't work called uhaul to come help with roadside assist they said all wires were rotted out I needed to return the trailer by the time this all takes place the trailer was already loaded so we had to go back to uhaul to swap trailer and rea load to the new trailer which waisted my time for moving was given the wrong paperwork to return the whole experience was poor, frustrating with no offers to add a day or even a discount for a whole day waisted for all the inconvenience we were put through
MARLO H.My issue was not with the rental truck or the rental site. My issue was with U-Haul company because I rent from a certain area and it was confirmed close to where I reside at in Kingsland and Saint Mary's somehow there's no registration under my name or the reference number so they wanted to redirect me way in another state this not only happened to me but the couple in front of me I believe that U-Haul needs to improve on registration and confirmation of registration and if there's any type of change made by U-Haul that a person should be notified within a reasonable time so that they can make adjustments if possible
NAOMI B.The online process is not accurate I was billed for insurance I did not want and the customer service rep asked me to return the vehicle the same day . I had it for one hour couldn't get any one on the phone to confirm a full day rental
STANLEY C.Friendly and helpful service with a smile!
LAURA M.They charge me twice. One for 96 and another one 84.00. The same day. Use it 24 hours.
IVELISSE C.Tim & Mark- very professional, polite & friendly!
REBECCA T.Nothing! Tim had us ready to go just like last time and everything was perfect. Great experience!
TIMOTHY F.We got charged for a dolly that was not provided to us so we got overcharged 7 $
Christopher M.Not one complaint. The man in charge (Tim) new his stuff. He and took the time to attach the 12' trailer and to ensure we were going to be safe! Drop off was easy as well. Honestly, we had a great experience overall. Thank you Tim & Uhaul.
TIMOTHY F.Very good experience. No issues with the location or equipment.
JAMES B.Wire connector was full of mud. Right light didnt work properly. Employee checked lights during pick up and said they were working. Didn't notice light issue until starting trip 2 days later after i had already loaded trailer.
COREY P.Everything was great. Thanks!
ALAN F.The Young man was great loved his energy Outstanding!
MICHELLE N.Drop off could not have gone any smoother. Very friendly and helpful. will be my first choice for future rentals and will recommend without hesitation. Job well done, thanks
Garrett S.Excellent customer service at this location. Definitely above and beyond.
RICHARD E.The process to rent was super easy, pick up was quick and easy and so was drop off. I would highly recommend this location
SHARON V.Great job. Very friendly and professional. Knowledgeable.
WILLIS K.Read previous cretics
Franklin V.Awesome service!!!
SEAN M.My best U-Haul experience.
WILLIAM E.The man that checked in the truck was raising his voice at my husband and had an attitude toward both my husband and I. Learn some customer service skills.
Kathy D.The uhaul dealer that we picked the truck up from at the Army Navy store was completely unhelpful, not informative on any general uhaul knowledge, and even rudely snapped at me when I tried to ask some basic questions about the truck I was renting. Luckily for me, I have rented from uhaul many times so I had an understanding of what to do, but the man hardly communicated anything to me and had a very rude demeanor during the whole experience. This person needs an extensive re-training session to be able to help his future customers better. I am genuinely concerned for any future clients that come into that location needing help because they will get a very poor impression of the uhaul company.
Richard S.Loved both customer service folks! Very friendly and helpful!
crystal T.The gentleman ruined our reservation and lost our storage unit so when we showed up to Cape Coral our unit wasn't on our account and also he changed to drop off to a totally different location and not the one that was originally on my reservation so yea it was horrible
SARAH B.A bit hard to find. A note to renter on correct street to turn on would be helpful.
Harley F.Entrance hard to find. Could see it from the main road but no direct driveway from main road. More signage would help
KATHI B.Nice dude
DYLAN S.It's perfect the way it is
DARRELL G.Enjoyable experience . Will definitely use again in the future
JOSEPH R.Charged me an extra day, when it was returned on the contracted date. Still waiting for a return phone call and the return of my money.
Denise K.Good guys to get a uhal from.
ANTONIO G.The small trailer was awesome. Very quiet to pull even when empty. Very sturdy equipment. Location easy to access and easy to return equipment.
Mary G.Just check the back of the truck because someone left Uhaul blankets in the back. Other then that. it was all good Tim is awesome
RAYALTOR F.Nothing, Tim was awesome, very helpful.
VERONICA E.This location was 30 miles from our house, but it was the closest location offered on the website! There are at least 5 U-haul locations within 5 miles of our house, but I could not change the drop off location to a closer location, I had to drive back up into Georgia 30 miles to drop the trailer. U-haul's website, online reservation system, and telephone system is terrible!
Robert J.I was charged for gasoline and extra mileage because I had to go to Groveland to pick up my truck instead of Webster Florida. I put the same amount of gasoline in the truck as I did the last time and was pulling a much heavier load last time. I went over and mileage and in gasoline because I was inconvenienced
Kimberly C.Employees at this location were very pleasant and helpful. A joy to do business with.
Todd S.Nothing great customer service!!!
tasheka D.Tim was awesome!
JEAN B.Ensure whatever is reserved, is made available to the customer at pickup. If not available, let the customer know AHEAD OF TIME AND BEFORE PICKUP. Make sure safety strapping on the auto transport has enough excess length.
STEVEN T.Seamless drop off
BRYAIN W.Your app and website are absolutely horrible. I wasnt able to check in my trailer using either method and had to call, wait on the line for an agent, then check it in and take my own pictures for my protection. I used multiple devices, but the app or website wouldn't either associate the order to my account, or acknowledge my geolocation to return the trailer. Customer support and the store clerk were great. But the overall experience was garbage. FIX YOUR SOFTWARE!
Dylan C.MOST AWESOME AND FRIENDLY SERVICE. VERY HELPFUL!!! BEST EVER (I AM A LONG TIME UHAUL CUSTOMER)
ARMANDO N.