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Ensure whatever is reserved, is made available to the customer at pickup. If not available, let the customer know AHEAD OF TIME AND BEFORE PICKUP. Make sure safety strapping on the auto transport has enough excess length.
Seamless drop off
Your app and website are absolutely horrible. I wasnt able to check in my trailer using either method and had to call, wait on the line for an agent, then check it in and take my own pictures for my protection. I used multiple devices, but the app or website wouldn't either associate the order to my account, or acknowledge my geolocation to return the trailer. Customer support and the store clerk were great. But the overall experience was garbage. FIX YOUR SOFTWARE!
MOST AWESOME AND FRIENDLY SERVICE. VERY HELPFUL!!! BEST EVER (I AM A LONG TIME UHAUL CUSTOMER)
I can't think of anything to improve for next customer. Service was great and will return next time I need a rental.
Tim Hall was friendly and professional. The process to rent was smooth, easy, and affordable. I recommend, and I'll definitely rent from them again. M.Gordon
Our truck required 7 gallons of gas to fill up at the end of our use but we only drove 10 miles. So I don't believe it was truly full when we received it. That's a little frustrating but other that that it was a good experience
Great customer service. Panel truck was just what I needed!
Let Customers know there will be a $15 charge to use the hand dolly that is provided in the back of the u-haul. Head to know that i would have used my own.
Friendly and professional service.
Waiting for me. Didn't have to exit my vehicle!
good
The U-haul Truck Share 24/7 is fantastic.
Fantastic Service!!!
Two Major issues. One, the center console had what appeared to be spilled coffee dried ALL over it. Two, the AC did NOT work AT ALL during our rental.
First, we had a difficult time finding the location using GPS. Once we found the location (we had a 26 foot UHaul truck) we had NO WHERE to park the truck in their parking lot. All spaces were too small, and the rest of the 26 foot trucks were in a grassy area and had trailers blocking the makeshift road to get there, not to mention if we tried to get our truck there we would of had to jump a curve and then would have still had no where to park our truck near them. There were pipes coming out of the grass and it was very uneven. We had to resort to parking the truck next to the building, as it was the only place left that would accommodate the large truck.
I turned in the trailer early, but did not get a refund.
Easy access after hours. It was perfect with my schedule.
Excellent service! This is the second time I've used this company. I will use them again. Thanks.
People were friendly
Rear signal/stop light connections seem loose at times. Needs some checking of wires,
Always a great experience that's why whenever I need a truck I come here😊
Great service, friendly staff. Highly recommend!
Give a true cost estimate when you do your reservation online. My truck cost $50 more than I expected.
person who checked me out was very helpful and polite, and knowledgeable of equipment.
Location moved without notice, had to pay unexplained and unwarned excess fees. Will not be using again.
Always a good experience renting equipment from this location.
Was not the truck I wanted tuck had sand in from last person was not a very nice person at the uhaul place had a gun on his side just not happy for my 1 hour use of truck
Mark did a great service
The transmission acted up the entire trip
The man met us outside and unhitched the trailer, I never even got out of my car. Great service!
The bike trailer I was provided did not have working lights and we had to do a patch job ourselves, on site before leaving Uhaul facility. The truck I had reserved was not on site at scheduled time for pickup. Blankets requested were not included in pickup, but I didn't realize until at moving site.
Very friendly. Excellent customer service. Very clean vehicle.
I had to drive over an hour and a half to pick up this utility trailer because locally there was no one around within 30 miles of my location that I can get it and I needed it this is the only disappointment I have with you all for availability on trailers spent they didn't have around me and then I was charged extra for the trailer for three days it cost me $121 and some change which was supposed to come out about $30 a day but they charged me extra
Friendly and helpful
The online check in takes forever, it's way quicker to just check in with the location.
Very good location. Will recommend and use again.
