They overcharged me for an extra day when I only rented for 1 day. Also charge me another day of insurance. I have complained to U-Haul and waiting on a responseâ€¦RON C.
Customer Reviews for Arrow Feed and Ranch Supply
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Weight rating of trailer was wrong. The store manager was rude when I returned the trailer and owner never called me as requested.John M.
If you say your going to have somethingâ€¦ have it. Make certain that the pads are in the truck! Don't assume! We paid for pads and never got anyJEFFERY P.
Le client n'a pas laissé de commentaire.RON C.
Le client n'a pas laissé de commentaire.Tommy G.
You billed me for insurance that I declined!!Jeffrey G.
Le client n'a pas laissé de commentaire.Samuel B.
Le client n'a pas laissé de commentaire.Gary L.
The only problem I had was they said it was a full tank of fuel and it was a little above 3/4Shawn D.
Le client n'a pas laissé de commentaire.Allyson B.
Le client n'a pas laissé de commentaire.randy G.
Great serviceJohn G.
Question about extra fuel charge quickly taken care of.KIRTLEY B.
Le client n'a pas laissé de commentaire.Vernon H.
Key drop box difficult to locateMichelle U.
No improvement neededJENNIFER P.
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.Jennifer C.
Very helpful, easy and fast check-out process. Merci!Shaun R.
To much to write. You may call me and i will tell all. (707)889-5981Kathie P.
Le client n'a pas laissé de commentaire.Bill M.
Le client n'a pas laissé de commentaire.Jeff F.
Don't charge for gas when the van was picked up and dropped off on eJONATHAN E.
Le client n'a pas laissé de commentaire.JOHN J.
Got me taken care of the situation the pickup location failed to do. Very great place to deal with.LARRY P.
U-haul online reservation and at site reservation would not allow the total cost based on more than one day. Once a rate was established and date to pick up, neither I nor the agent was able to log in the duration or drop off date.Jimmy G.
Le client n'a pas laissé de commentaire.Mark P.
friendly and organizedRICHARD L.
very friendly and organizedRichard L.
Very friendly folks. Helped hook up the trailer.Steve J.
The only drawback experienced with the equipment was that there was no cruise control. It would have been very helpful if it became standard equipment for this size vehicle.CASEY R.
Le client n'a pas laissé de commentaire.Jonathan L.
Nothing! Excellent job!majdy W.
Le client n'a pas laissé de commentaire.mathew L.
I have rented I hails in three states and this was the best experience I have ever had.Janice B.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Jeremy S.
Le client n'a pas laissé de commentaire.SUZANNE D.
Easier than I thought it would be.!elizabeth S.
The folks at Arrow, are friendly and very helpful. Merci.Jeffry C.
Le client n'a pas laissé de commentaire.Kellie H.
Easy in easy out, staff was very helpful and friendlyChristian W.
Le client n'a pas laissé de commentaire.Tammy K.
Le client n'a pas laissé de commentaire.Bruce W.
Le client n'a pas laissé de commentaire.Angela L.
Le client n'a pas laissé de commentaire.Stacey D.
The girls were very helpful, and drop was easy..Jeffry C.
Le client n'a pas laissé de commentaire.James L.
Nothing I was happy with this location.Steve V.
Le client n'a pas laissé de commentaire.Tommie H.
The 26 ft truck was good. I had reserved on line and was expecting the $39 per day plus 0,71 cents per mile. They don't tell you that is ROUND TRIP! When I picked up the truck I specifically told them the truck would be dropped somewhere else but I was still charged the roundtrip rate! NO ONE told me about the difference in rates when I prepaid. When I dropped the truck, I was told there was a "penalty " of twice the mileage for not returning to original pickup. Also I had reserved 2 doz moving blankets. These were thrown in the truck . Some were DIRTY and covered with loose feed. They had to be cleaned off and the truck swept before we could even start to load. DO NOT RENT FROM "ARROW FEED & RANCH SUPPLY " Granbury, Tx!!!Judy K.
Wasn't advised they were adding insurance to rental agreement. I would have declined.Jeff P.
Scott checked me in and was polite and efficient.ROSS L.
Truck bed wasn't clean, truck had steering issuesDavid W.
Le client n'a pas laissé de commentaire.Rosario S.
Le client n'a pas laissé de commentaire.JOHN F.
The location easy to access and enter with plenty of space to park the rental. Check-in was a breeze and staff were very pleasant and helpful.VERNE M.
Le client n'a pas laissé de commentaire.Jamie D.
Service was great.HAROLD S.
Le client n'a pas laissé de commentaire.Steven T.
Service très rapide et professionnel.Dennis M.
Front tires were balled. When I called them after I left their driveway I was told to call roadside assistance. When I returned the truck in San Antonio, the Uhaul deal on Eckhard Rd could not believe the condition of the tires and said they needed replacing. The truck was disgustingly filthy and I asked the man in Granbury to wash the windshield, he smeared the dirt around more with a slight through tamp paper towel (one). It was dangerous driving with those balled tires 286 miles!!CHRISTINE N.
Make the truck share work the way you tell customers.Pierce N.
Provided promised service. In this day and time, respectful and friendly service stand out. It was a pleasure working with them.Mark Z.
Thank you for friendly customer serviceKenneth C.
It was not clear on how to drop but an employee from Fred attire showed up to help. The 1-800 was useless.ALAN H.
Did not know that I had purchased safe insurance it was not explained to me thought I declined itGary L.
1. Location was not open for schedule arrival time 2. Vehicle was in for repair but was only thing they had so had not other option. 3. Vehicle was not cleaned out insideRussell G.
Super nice people, thanks againJeffrey S.
Not change the location and truck size less than 15 hours before moving.Ryan B.
Le client n'a pas laissé de commentaire.Carlos G.
Le client n'a pas laissé de commentaire.NICHOLAS K.
Make sure when a customer has a reservation the actual equipment rented is there and avaiablePaula K.
Super friendly people and super easyhelena G.
Le client n'a pas laissé de commentaire.SHANDA T.
They did not have the vehicle ready when I showed up. This location is not a 24/7 location. When I asked their manager about it, she could not care less about the truck or my experience with U-Haul. I will not be using U-Haul again.Michael B.
Le client n'a pas laissé de commentaire.Brian Y.
Customer service was excellent! These people got us in and out really fast. Super friendly. Will go back!Bruce K.
Very Professional and Courteous. Great equipment. Very friendly and helpful. Great experience overall.FRANK L. E.
Le client n'a pas laissé de commentaire.DOUGLAS G.
Le client n'a pas laissé de commentaire.Kim S.
Le client n'a pas laissé de commentaire.Dayne C.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Rick C.
Service and staff were perfect. Vehicle was very clean. I was in and out quickly and easily. Nice job!Shane H.
Fantastic customer service during pick up and drop off!Kasey L.
Le client n'a pas laissé de commentaire.Brandon S.
Nothing, super nice. And a lot more to offer at shop too.Athan L.
Le client n'a pas laissé de commentaire.RAYBURN P.
I was charged 38 dollars because I dropped off at a location that was more convenient than where haul wanted it. Was told I could drop at place of my choosing. I chose convenience over inconvenient.JAMES M.
Le client n'a pas laissé de commentaire.Daniel P.
Le client n'a pas laissé de commentaire.Eduardo S.
Le client n'a pas laissé de commentaire.Jerry Lex W.
Amazing customer service!Frank C.
I was hesitant to even use uhaul because most of the reviews from the pickup sites were not very good. Well, let me set the record straight for Arrow Feed and Ranch Supply. We reserved our truck over the phone through UHaul services. Our truck was ready when we arrived. The guy at the check out counter was super nice as was the guy that drove our truck around to the front of the bldg. He answered my husband's questions and showed him what he needed to know. The truck was super clean and full of gas. The process couldn't have gone any smoother.. I will definitely use Arrow Feed in Granbury again if needed and highly recommend them to you.Peggy G.
Your total price on using the truck for less that 2 hours and using truck just locally and even after putting 9$ in gas was extremely high!doona A.
This was not a friendly group and they did not clean the truck from the prior use.Denis B.
Check in was quick and easy!! Super friendly!!Amy S.
Le client n'a pas laissé de commentaire.Heather L.