Anthony was friendly, knowledgeable and professional. It was a great experience. Great Customer Service! A.C. AdamsALEXANDER A.
Customer Reviews for Arrowhead Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fredericksburg, TX 78624
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fantastic serviceJessica H.
The truck was returned after hours and I called the facility using the number on the contract. The representative promptly answered and completed the check-in. Very smooth and quick.Hugh B.
I didn't get all of the equipment I paid for. There were no moving blankets even though I had prepaid for them. When I called 1-800-GOUHAUL, they wouldn't process a reimbursement for the blankets.Grant W.
Le client n'a pas laissé de commentaire.ROBERT BRENT K.
The original location we were to pick up truck was in Kerrville and was not there because previous renter had kept it longer. We had to drive an additional 40 minutes to Fredericksburg to pick up truck and them back to Kerrville which was very inconvenient. Was told we received a discount down to 75 $but was charged 136 $;on card . Have not been credited yet. Very unhappy with UhaulJEFFERY S.
Arrowhead Storage U-Haul Store Manager Anthony on Texas Highway 16 in Fredericksburg, Tx, was most helpful, affable and accommodating in arranging a 20-foot truck for us. In the future, thanks to his performance, I'll do all my U-Haul business with him. Thanks you very much! -- Terry CollierTERRILL C.
Le client n'a pas laissé de commentaire.Holly E.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.Gary F.
Le client n'a pas laissé de commentaire.Jason L.
Was great, took care of everything,THOMAS S.
Le client n'a pas laissé de commentaire.Andrew R.
Anthony was AMAZING!!! He was so easy to work with and accommodating to our ever changing schedule.Bruce B.
I can not remember the gentleman's name but he was the most helpful person we had during this entire rental. He was the only one willing to work with us when everyone else was turning us away (bc they are full or aren't taking trailers bc of covid) for returning our trailer in the town we had a signed contract for. I can't rave about him enough! He is the type of person uhaul's management should strive to be like.Matthew J.
Le client n'a pas laissé de commentaire.DEVIN M.
Le client n'a pas laissé de commentaire.Ronald C.
You keep charging me the wrong amount!!!melissa D.
Le client n'a pas laissé de commentaire.Tiffany W.
Le client n'a pas laissé de commentaire.Paul S.
The online pickup was awful!!!Francisco B.
Employees were knowledgeable and most helpful answering all questions concerning our rental.Milton R.
Le client n'a pas laissé de commentaire.Brian W.
They were really helpful!! It can be stressful when you are moving and theses guys made the process a little easier for us!!! I will totally recommend this location to my friends and family! JonJon W.
Le client n'a pas laissé de commentaire.Derek P.
The gentleman at this location was nice and helpful and apologetic for how U-Haul treated me with my pick up of the truck.Sharon R.
Very quick and professionalJames B.
Issues: 1) UHAul dispatch changed the drop off location at the last minute and i didn't realize it. I picked that location because i have a storge unit there. As i walked into the parking lot someone from the office came out with her hand up telling me to stop. I went ahead and drove it to the other location like they asked 2) The other location did not have personnel on site. AND THEY CHARGED ME ADDITIONAL MILEAGE TO DRIVE IT THERE FOR THEIR CONVENIENCE WHAT A DISASTER!!!!!!!!ROBIN B.
Le client n'a pas laissé de commentaire.Derek P.
Excellent service. Anthony is very professional and easy to work with.Richard C.
Very friendly customer service guy at the counter.Kendall N.
Anthony was friendly, helpful and informativejohn C.
I was impressed by the person I contacted at Arrowhead. I had a minor problem to resolve and he made it work well. I would do business with them again.Charles M.
This was by far the best service I have ever had at a rental location by far!!! Anthony was a huge help and the return was painless.paul G.
Great staff.Jeffrey L.
Great location, very accessible!Kevin G.
Le client n'a pas laissé de commentaire.Tamora W.
Le client n'a pas laissé de commentaire.Gerald W.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.SCOTT EDWARD A.
Not much, as I was informed that this site will no longer rent trailers, as there was not enough profit in it for them. Supposedly, we were the last trailer rental for them.Bob H.
Truck windshield wipers need to be replacedBen P.
Le client n'a pas laissé de commentaire.Francisco H.
Friendly, courteous service, very helpful and genuinely interested in our needsBradley A.
Le client n'a pas laissé de commentaire.thomas P.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.JAMES H.
Excellent and friendly service.Andrew L.
The manager did an excellent job of getting my trailer rental ready ASAP.Charles E.
Le client n'a pas laissé de commentaire.Eric V.
Le client n'a pas laissé de commentaire.Jason W.
Perfect, Very clean!Thomas J.
Le client n'a pas laissé de commentaire.Chad L.
Le client n'a pas laissé de commentaire.Al K.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Kathryn A.
Le client n'a pas laissé de commentaire.Tina A.
Great customer service from Anthony the manager! I had physical issues and he went above and beyond to help! ThanksDelton K.
Le client n'a pas laissé de commentaire.Sandra P.
Le client n'a pas laissé de commentaire.Carol C.
great serviceJimmie V.
Le client n'a pas laissé de commentaire.Anna Y.
Friendly and helpful.LEE H.
The manager/owner was great to work with...would definitely rent from again!William P.
Trailer was not swept out by previous user. It was easy to do so I did it. All else was fine. Thanks,Bob H.
Le client n'a pas laissé de commentaire.laverne O.
Le client n'a pas laissé de commentaire.LARRY K.
Le client n'a pas laissé de commentaire.Bruce R.
Le client n'a pas laissé de commentaire.Wayne R.
Great company. Great management; who was totally there to help. Top notch!Celeste B.
Nothing really. I plan to do another 3-4 trips with your equipment! ThanksLawernce D.
Entry door is prone to trip people when entering. Only a small sign on door, which is not noticeable. Either ramp the threshold or paint slanted stripes red white or yellow white. Otherwise, very nice, helpful and friendly rental experience.BRYCE S.
Le client n'a pas laissé de commentaire.MELISSA K.
Everyone was nice and helpfulDanielle W.
The employees were efficient and friendly.ROBERT V.
Le client n'a pas laissé de commentaire.Larae P.
Wonderful manager. Would highly recommendKATHY T.
Awesome service from Anthony @arrowhead self storage went out of his way to help meANTHONY C.
Le client n'a pas laissé de commentaire.Deborah K.
Was closed when we arrived. Dropped off!scott T.
Best customer services experience I've ever had in my life. Another business cancelled our truck rental and the owner of this Uhaul company took over an hour drive just to help us out when we requested to use his uhaul aso a replacement. Most genuine and personable experience I've ever had. The truck was perfectly clean and helped out move go smoothly. Without the help of this owner, we would have been in serious trouble. Im recommending this location to all the friends and family I know. A++++ ExperienceJames H.