Shell gas employees attitude appears to not really cover uhaul. also i filled the tank to the original level and and being billed 19,00 $ for 4 gallons of gas which i will be contesting.SARA C.
Customer Reviews for ARS Shell #505
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Chauncey D.
Great service, fast and friendly!CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Octavian T.
Le client n'a pas laissé de commentaire.Robert S.
The check-out process left a lot to be desired. I had selected to check-out the equipment on my phone (no-contact), and ended up going through a 45-minute process with someone, in person. Uhaul needed to contact two people before renting the equipment which I was not aware of in order to notify my contacts, and my contacts were unavailable at the time, causing a delay, which was not added onto the back end of my rental time. Additionally, the people at the front desk didn't seem to have a lot of knowledge about the check-in process, and the website didn't confirm that the check-in was complete with proof of time & a receipt. Rick at Customer Service was AWESOME, and deserves a raise. He was the only one I felt was truly helpful in this process, and Megan at customer service informed that she would have to charge another rental period (24-hours) to accommodate a 45-minute delay in return, which is the time it took to check-out the equipment and I was informed would not be docked off my 6-hour rental time. That was frustrating, however Rick was able to fix this mistake.Steph L.
My experience was total . when I arrived the paperwork was ready and I was greeted with a smile and friendly greeting. I recommend you hire her as a trainer on customer service. I have used u haul several. Times and never been treated this good. I regret I have forgotten her name.jeff W.
Tony was great! Helped me get my car off of the air transport and tried to resolve my problem, but couldn't due to upper mgmt..Not at all happy with the UHaul office on Flamingo Rd in Las Vegas!!Mary k P.
Have trucks available, have people show up for work, have trucks repaired that don't pour water from the ceiling all over the furniture. Terrible experience, everything wet, and the movers we hired through uhaul, did not show up. Their name was Oregon Packing and Loading company 541 255-9445 in Eugene. We called them twice, we were told they couldn't find their driver to show up. One disaster after another. Very hard sad day for us. We are 73, and 76 years old.Pam B.
I had made a reservation for the 14 to pick up a 6 x 12 trailer in Salem Oregon . I went to get it and it was not available at first location. Went to 2nd location and Nor there either. So the next day had ti go to Lincoln City Oregon . Pickup the Trailer, and the damn thing Did Not have Working Tail Lights , drove it back to Fresno like that Praying not to get a ticket. Please Uhaul Check Out Equipment before RentingJACOB H.
Le client n'a pas laissé de commentaire.Gerald T.
Le client n'a pas laissé de commentaire.ALEXANDERJENNING H.
Good customer service - when they have time. Totally understaffed but trying to maintain COVID procedures. Long waits. Website TERRIBLE and misleading to the point of fraud. Documented phone contact ignored, resulted in high charges. DO NOT BELIEVE or RELY on anything on websiteKaren K.
Your web sight leaves a lot to be desired.Ron H.
Le client n'a pas laissé de commentaire.Craig G.
Have more trucks available.Daniel B.
Everyone at the location treated me like I was their biggest customer. Everyone was so helpful!.LEE K.
Le client n'a pas laissé de commentaire.Madison B.
I reserved a truck & auto transport in South Beach and received a call that they were unavailable a few days before my move. I had to drive a total of 2,5 hours to two different locations in opposite directions to pick up each unit. U-Haul did not make any offerings for this inconvenience but I requested it and what the lady offered was more miles, an additional day, and 50 $credit. I never saw the 50 $credit. After I realized the location of each unit, I complained about the circumstances to the regional manager in Salem. Her customer service skills were absent and she told me, â€œyou should be grateful that we're even giving you oneâ€ [an auto transport] because there weren't any around. She referenced the wildfires (which impacted all of us on the Oregon coast) and she seemed burnt out and in significant need of training and support. I was told by the U-Haul representative to pick the auto transport up by 2pm because that's when they closed for the day. The Lincoln City U-Haul dealer called to admonish me for not picking it up at 9am because apparently he was supposed to be going on vacation. Luckily I had rescheduled my movers for an earlier time to have additional time but then I also cancelled an important appointment so that I arrived at 11:30am, and the man had left. The gas station workers hooked it up for me. Two positives: the Waldport, Oregon U-Haul dealer was professional and courteous, and the Rochester Hills, Michigan U-Haul center ladies were professional, courteous, fast & efficient. U-Haul should keep their websites updated with what is actually available for rent on the Oregon coast, increase communication with and provide logistical support to neighborhood dealers (especially those in areas of/surrounding wildfires), provide mandatory customer service training for neighborhood dealers, and send me a statement showing the 50 $credit I was promised.Cathleen L.
Thank you Rhonda for friendly and fast service and the credit of time not used.Luci S.
Rhonda is great to work with.RONALD J.
I was charged for a two day rental up front. I was told the second day's charge would be reversed upon return of my one day rental. Its been three days and still can't get the charge reversed. This is really bad customer service.Randy L.
Don't get confused and take the pads and dolly put before I get there! LOL â¹Hugh W.
Le client n'a pas laissé de commentaire.Cindy Y.
Le client n'a pas laissé de commentaire.creed T.
Tony gave me 5 star service, he went above and beyond my expectations, I feel fortunate to have had Tony as the uhaul representative.Evelyn M.
Le client n'a pas laissé de commentaire.PATTI H.
There was no one there that actually worked for Uhaul and most didn't know what to do! When I dropped off the load share trailer was a damn nightmare to drop offBARBARA S.
Went very smoothlyLaurel G.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Austin K.
Le client n'a pas laissé de commentaire.BRAYDON M.
Le client n'a pas laissé de commentaire.Jeffery W.
Le client n'a pas laissé de commentaire.SHERYL R.
Very good customer serviceMichael M.
Nice staff, good vehicle, great value.david A.
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.ruth W.
Didn't have our truck had to wait around for an hour while they figured out the computer ended up giving us a larger truck that had not been cleaned. They did spray disinfectant all over the cab. The entire time we waited all we heard was it's someone else's fault etc.Donald H.
Keep on doing what you're doing!dennis A.
Filthy truck and in this day and time of covid19 it's a liability to not clean your equipment. Truck pulls to the left when you break. Chains from the tow dolly drug the whole way.Jean W.
Le client n'a pas laissé de commentaire.Charles H.
Make sure they know they have to pay per mile. I got told my total price would be 90 $after I returned the truck, and then I got charged another 102 $for the 129 miles I drove. when i was promissed it would only be 90 $for the whole thing. Dont promise it if you can't deliver. So pissed about this. But the workers at this location that aren't paid by uhaul are amazing and have tried to help me out and get my bill reduced. So thank you Rhonda.Kimberly S.
Be more efficient and a tentative and clarify which location you're picking the U-Haul up at upon reservation. Make sure the U-Haul is clean prior of the U-Haul being picked up by guest and make sure that everything is ready to go before the guest arrives. The only easy part about my experience was dropping the U-Haul off.Ashley S.
Le client n'a pas laissé de commentaire.Mark S.
Great staff. Very easy to work with.Eric J.
Le client n'a pas laissé de commentaire.Robert S.
Nice helpful staffadrienne M.
Le client n'a pas laissé de commentaire.Amy G.
Only issue is that the trailer leaked. Management was very apologetic and said I needed to file a report.Marie D.
There was a rain leak in mom's attic that caused 5 boxes to get wet on the bottom.David F.
The value that these people, and Uhaul equipment, bring to the transitions in life (moving) is huge. Tony has been a real pleasure to work with on every occasion over the last several visits as a part of this transition. Moving is stressful enough - these folks really help to make it as easy as possible.Craig L.
Le client n'a pas laissé de commentaire.JAMES W.
The vehicle smelled terrible even though it said no smoking. Also there was a greasy substance on the floor of the truck that my daughter slipped in while helping me move. It could have caused serious injury.Nicole B.
Le client n'a pas laissé de commentaire.Steve T.
Le client n'a pas laissé de commentaire.MICAH W.
Le client n'a pas laissé de commentaire.Russell G.
Tony @ Lincoln City was very helpful. Also the folks (Jessica, I think) at the Salem vehicle maintenance scheduling was very helpful to allow me an extra couple of days!Craig L.
Le client n'a pas laissé de commentaire.Jean W.
Le client n'a pas laissé de commentaire.kenny D.
Le client n'a pas laissé de commentaire.Elizabeth R.
Le client n'a pas laissé de commentaire.Nicole I.
Although I gave high marks to the location, I would give very low marks to your mobile website. I've rented around 5 or 6 trucks over the past 18 months or so and always used your mobile website. But for some reason, this time around, there was no "Pickup your truck" option. Thankfully, the staff at the gas station were very helpful and able to get everything rectified.John B.
Le client n'a pas laissé de commentaire.greg B.
Le client n'a pas laissé de commentaire.David M.
Everyone was very nice and helpfulErika M.
The worker who assisted me tried his best. His computer equipment was antiquated on a ricketytable and kept timing out. It took 45 minutesMARTIN S.
I was charged 47 $for a quarter tank of gas after the attendant told me everything was fine. Not impressed and when I called the woman I spoke to was abrupt and not helpful at all.Camille D.
My dolly and blankets were not with the uhaul per my order, and I was charged for them. Also the online checkout and in is not user friendly. I ended up doing all of the transactions in person, however the return location did not enter my uhaul as returned, therefore I revived a passive aggressive phone call from a uhaul rep in Eugene. Overall poor experience. The interior of the uhaul was filthy, as I did not have blankets I now have a filthy mattress and couch.Anthony R.
Le client n'a pas laissé de commentaire.Elizabeth R.
Le client n'a pas laissé de commentaire.Sherri Z.
Le client n'a pas laissé de commentaire.betty M.
Lower your mileage charge... 1,75 $ is too expensiveYula Q.
Fast, friendly and efficient!Mary Kay G.
Good customer service.diana S.
She couldn't get the computer to work right. It took a loooooong time to get things done.joy S.
Le client n'a pas laissé de commentaire.Rick G.
The people at this drop-off location were the best. Highly recommend them.Robert B.
Great serviceDavid M.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.Brett B.
Le client n'a pas laissé de commentaire.tammy N.
Le client n'a pas laissé de commentaire.Miles V.
Le client n'a pas laissé de commentaire.mary JO M.
Le client n'a pas laissé de commentaire.Jacob V.
It was all goodWilliam H.
Le client n'a pas laissé de commentaire.Kurt M.
The ma ager/owner was so nice and helpful, I really appreciated it, especially as I don't think the company was even open when I called and came by. Great experience!Robin D.
The service tech was so helpful and informative. He was professional throughout the entire rental process and I would highly recommend any customer to visit this location and work with this service tech (I forgot his name!) Please take great care of this employee as the Lincoln City labor market is very tough and any business here would love to have him! Please give him the recognition he deserves! Merci.diana S.
The pickup and drop off procedure was seamless and fast. The UHaul truck was in perfect conditionDee N.
Didn't get his name, but the man in Lincoln City was competent.Teresa K.
Le client n'a pas laissé de commentaire.christine F.
Le client n'a pas laissé de commentaire.Dianne A.
A place to sit while checking outStephen J.
Le client n'a pas laissé de commentaire.Aaron L.
Dj was very helpful and friendly and knowledgeable. Would definitely use this location again. Merci.Henry L.
Le client n'a pas laissé de commentaire.jeanpaul A.
Dj was AmazingEJ C.