Évaluations des clients Arties Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arties Ace Hardware

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Ron E.
Évaluation :

not an app friendly store, they were not listed as as provide for online check in. The door on the uhaul was stick up, open and we were not able to close it.

Dallas H.
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Le client n'a pas laissé de commentaire.

Scott L.
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the location was very convenient , just that the folks in Arties Ace Hardware are not the most /best customer friendly :*(

Sheila B.
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The location wasn't the problem , the problem was with online check in and this has happened before. It's awful I never got code after saying my online was done . I was on hold for 40 mins and never got through. Thankfully they accommodated me inside store but I was late to where I needed to be . Not sure I will ever do online again

Stevie H.
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The original location had no vehicle available and no one to help me. Would have been nice to have received a text or email to let me know instead of me having to track someone down. The manager (Danielle) at Arties was absolutely wonderful and made Uhaul look good! She was kind, patient and efficient.

dan H.
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The app I used was way too long and difficult.

Terry T.
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The contactless pickup was a mess. Never got code to unlock lockbox, had to go inside after all

Janet H.
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I made the reservation online, and for unknown reason I had an extremely difficult time with the downloaded app. Not only did I have to create a password multiple times, but it claimed my location services were not on when they were. As I result, I had to ask for help within the store that was extremely irritating to the staff, and through their actions let me know I was an interruption of their time. My only recommendation would be to make sure it is clearly stated that you must use the app through the entire process. It did ask me to enter my driver's license number which I did, but I was scolded by staff and told I didn't upload a picture of it. In my defense, I was not prompted to do it. This was a 7am reservation, and I can understand a bit of crabbiness on the hottest day of the year In AZ later in the afternoon but not first thing in the morning. The use of the vehicle and the service you provide is great if it does not involve interpersonal communication.

STEPHEN M.
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It would be nice just to go to this location and rent the truck! I appreciate your concerns for Covid-19 and that the only way to rent the truck is through your app - but your app needs a lot of work and is time consuming! I have rented this truck once each month for the last 4 months and I'm extremely (that my way of saying 'Fucking') tired of using your app. I needed to change the time of my truck rental and I had to call Arnie's directly as your app couldn't do it. When I got there this morning to get the truck your app was at a loss of my picking the truck up and I had to go inside to get the truck. I was able to check out ok - but took a lot longer than had I just been able to drop off the key. Fix your app. My time is important as well. Stephen

John R.
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Le client n'a pas laissé de commentaire.

Lisa H.
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Daniela, at Arties Ace Hardware made this a good experience. Uhaul app didn't work, Daniela took over and got the job done. What a relief.

Michael K.
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Worst rental experience I have ever had. I would not recommend U-Haul to anyone.

Liz Jones J.
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Le client n'a pas laissé de commentaire.

Yash P.
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Fix problems with application/web browser for rental. This was exceptionally poor and made moving much more stressful.

Stephen M.
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Apparently the Covid19 has made it impossible to check out at Ace Hardware and I had to do it through your app. Your app and check in and check out is the WORST!!! In the app I had to enter all of my personal info, Credit Card, Driver's License etc. Then I scheduled the truck. Then I get to Ace to get my truck and click on your link you sent me and I have to do everything all over again through your web page! Stupidity! Who came up with that idea? Your process was like being in the stone age. I'm used to going to ACE and in 10 minutes walking out with the keys and be on my way. Forget the app process. It took me over a 1/2 hour in 104 degree heat on the black top by the truck to be able to get the keys and be on my way. I understand there is Covid19 - but there has to be a better way. Once I got the truck everything was great until I had to go through your stupid process of returning it. I shot photos and it sat there.......then it told me I had to shoot more photos as apparently it didn't save them.....again took me a 1/2 hour to check out. Some of us value our time apparently you do not value the time of your customers. I'm very disgruntled!

Lea S.
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The pick up and drop off process was a pain. Using the online check in didn't record all my information and I had to go in the store. Incomplete instructions to drop off as well.

Kenneth G.
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Le client n'a pas laissé de commentaire.

Diane H.
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The app is too slow and time consuming

Joseph S.
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The use of the app was the worst experience ever. because of this I will never use uhaul and tell everyone I know not use uhaul again.

Omar A.
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Everything (almost everything) went great overall. I say almost everything because there was a some slight fallbacks in my case. - The website wouldn't let me add the driver's date of birth and the expiration date. Whenever I would submit the form for the Primary Driver, these two fields would get cleared as soon as I clicked on the submit button, therefore the page wouldn't let me go through. After trying on the mobile website, it wouldn't let me put the driver's license number, then I downloaded the app, and the same issue with the license number, but it got fixed by adding the letter D at the beginning of the number. Suggestion here? ... Tell the developers to be aware of this and let users know that we need to add the 'D' at the beginning of the license number field. The location I went to pick up the pick up truck was at the parking next to the Paradise Valley Ace Hardware store located at 13811 N Tatum Blvd, Phoenix, AZ 85032. - I was able to return the pick-up with the app (5PM), everything went great here. - My mistake in the process of getting the keys for the pick-up for the first time, was that I did not write down the key-code number for the keys container (a black box), so when I went to return them at this box, ... I forgot the number! I'd say, my fault here. I got stuck here, the key box is right next to the entrance of the hardware store, and the employees there couldn't help me with it because everyone was saying that I should use the app or contact U-Haul. So I did, but... I learned that the app doesn't have a chat option and the only way to contact is through a phone call, same with the mobile web app. Also, I didn't find any information with in the app or web-app about this key-code. I received it through a chat with a person, and then the chat conversation got deleted. (I should have written it down.) I called them but after a while I got transferred to another department that would help me with it, but ... nothing happened after (no tone, nothing). The feeling was a bit uncomfortable being stuck in front of the store not knowing what else to do while having the car keys with me, the employees couldn't help me completely, and it was almost closing hours for the hardware store (6PM). Until one of them (employees) gave me the address of one of the U-Haul locations at 13641 N 32nd St, Phoenix, AZ 85032. So I drove over there, and after some time the employee helped me and gave me the number for the box (6:57PM). Drove back to where I was before, and I was able to open the key-box container! :) Suggestions? Keep the key-code the key container boxes in the app, in the rental profile information, in case ... this happens to someone else. Besides this small hiccup, ... everything was nice.

Anna D.
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I didn't realize that this would be an online pickup, and the whole process was very time consuming as I spent the greater part of an hour on the phone With customer support trying to get the app to work. Only to find that the staff there who kept telling me I had to use the key box outside that they aren't part of U-Haul realize that they would in fact have to open the truck to get me the key.

William T.
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Friendly staff and very helpful. Convenient too!

Michael H.
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Was over-charged for mileage. The clerk didn't verify mileage at time of pick-up. Spoke to manager, told me I was responsible and "I signed the contract." Very dissatisfied.

Ahren G.
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Le client n'a pas laissé de commentaire.

Matt T.
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I had to remove the dolly to get my pallet in the truck. Not ideal since I didn't use the dolly but would still get charged for use. Would have preferred to not even have it in the way.

Heather W.
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Le client n'a pas laissé de commentaire.

Thomas P.
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Le client n'a pas laissé de commentaire.

Melvin P.
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Good service

Cathleen M.
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Everyone was so friendly and nice to me!

Crispin D.
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Location is awesome. I wish I would have gone in and set up a rental instead of using the app. The app was terrible and clunky.

Jeffrey M.
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Super fast and efficient.

DEBBIE H.
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Le client n'a pas laissé de commentaire.

jeanine B.
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Le client n'a pas laissé de commentaire.

Mike P.
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No complaints from at all.

QUIN K.
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Le client n'a pas laissé de commentaire.

RANDY F.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

charles S.
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Le client n'a pas laissé de commentaire.

John R.
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Easy out & easy in!! Very courteous and professional!!

Doyle Z.
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Hello..this was a hassle free rental and nothing changes come to mind that would be practical. The only recommendation I would suggest is maybe leave a couple of hand sanitizer wipe packs on the console for helping out with proper hygiene. When people load there is not always a water supply or towels to wash with so what is on their hands ends up on the inside of the rental vehicle.

brittney F.
Évaluation :

I was charged twice for my uhaul and still have not been credited back the charge.

Moises G.
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They gave my truck to somebody also, made it late to my appointment, the manager extremely rude to the point he told me BE CAREFUL WHAT YOU SAID, in a discriminatory way. Never rent a truck again from ace hardware on Tatum and Thunderbird....

Brian P.
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The online checkin feature is joke. Spent just as much time if not more time checking in as if I just went to the counter. That system needs a major overhaul. Otherwise everything was great.

Matthew B.
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Cab was dirty so was the box in back. I made a reservation...truck was not there! Truck sounded like it was going to break down. Went 8.9 milles had to put in $10 in gas. By far the worst experience I've ever had!

Michael M.
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Le client n'a pas laissé de commentaire.

Alexis B.
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This location is HORRIBLE. They never once had me sign a contract and then tried to charge me for equipment that I never asked for or used. When I called to inquire on getting my money back for these extra charges, I was treated so poorly and told that I did use it and to just accept the charges. When I pushed back and stated that it was never even offered to me and that I didn't use it, they called me a liar and argued that I was trying to lie to them. I would never recommend this location to anyone because their customer service is horrible and they ripped me off. I'm still out the money.

Bianca R.
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Le client n'a pas laissé de commentaire.

JEAN C.
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Le client n'a pas laissé de commentaire.

Meggan B.
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Le client n'a pas laissé de commentaire.

Aaron I.
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Great job!

Brad E.
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Took forever to pickup the vehicle and even drop it off. Felt like they didn't know what they were doing.

Sharon L.
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Le client n'a pas laissé de commentaire.

SARAH M.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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The front end (steering) was loose and in desperate need of an alignment. I also do not like it when the gas tank is not full because you always end up putting more gas in then you need to make sure you do not get charged.

Andrew N.
Évaluation :

The mobile check in wasn't quite what I expected. Still had to have a service member check me in at the counter. It didn't take long so it wasn't a problem, but it's apparent that this mobile check in is something new that isn't quite up to snuff.

Brian M.
Évaluation :

Best truck rental I've had...

Donald H.
Évaluation :

The inside of the cab was dirty, and the visor on the drivers side was broken. The bed of the truck still had dirt from a previous rental. With that being said: the folks were helpful and friendly. So I would recommend them, but hope the truck is cleaner next time

Tina A.
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Amazing service! Highly recommend and will rent from here again.

Frank W.
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Le client n'a pas laissé de commentaire.

shawn N.
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Highly recommend recording exact mileage before and after trip.

Ray D.
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I reserved the truck by phone. I completed the Express Check In on line and your system moved my contract to another location without my knowledge. When I got to Artie's ACE Hardware, they had no information regarding my reservation. Fortunately, Artie's had a truck and got my reservation transferred to them. I will NOT Express Check IN again.

Ray D.
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It was quick and easy to get the process done. All involved were pleasant and helpful.

Daniel F.
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They overcharged us a day and we received a credit invoice but it has not shown up on our credit card. We have went there twice to get corrected and it has now been 2 months and not corrected yet.

Roy M.
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Le client n'a pas laissé de commentaire.

shannon B.
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It's total B.S. that you have to return the God Damn Uhaul truck back to THIS original location, ppl ARE MOVING AWAY from the AREA generally, not loading their belongings to drive around the block. This is Uhaul's Corporate State & the product absolutely should be able to be dropped off @ any Uhaul rental provider. Not convenient AT ALL, I'll never use Uhaul AGAIN!!!!!!!

Tammi E.
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VEHICLE HAD UNSAFE TIRE The tread came off on the freeway with a horrendous noise, and throwing the truck to the right. It was not a blowout - the tread just came off the tire. I HAVE PICTURES. It was only luck that no one was injured or belongings damaged. No one at Artie's apologized, nor did I receive any credit for the extra mileage and downtime to get a replacement truck.

RICHARD F.
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Great service!

Melissa H.
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Le client n'a pas laissé de commentaire.

denise S.
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Customer service great. Quick and efficient

nancy C.
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Although there was a sign to be sure and sweep it out when we were done the inside had a lot of debris when we picked it up. We swept it out so it would damage our belongings before we loaded and again when we returned.

carol J.
Évaluation :

Keep up the great service!

Krishna K.
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The booked vehicle size is not available and not informed before to change location. I downsized but latter realized they charged for 2 items not used!! ??

RICHARD F.
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Nothing, it was perfect!

MARGARET H.
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Le client n'a pas laissé de commentaire.

Gregory A.
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Le client n'a pas laissé de commentaire.

Quinn C T.
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Le client n'a pas laissé de commentaire.

Kara D.
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Le client n'a pas laissé de commentaire.

pete A.
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Le client n'a pas laissé de commentaire.

Patrick K.
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Le client n'a pas laissé de commentaire.

Tichelle V.
Évaluation :

The DIY truck rental is for the birds. Supposed to be easier?? Yea for them. I was so frustrated by the time I got my truck on an already stressful day ahead of moving. The return was Just as frustrating, taking pictures of everything then waiting for them to load..a mess. No thanks. I would rather just hand over my card and license and be on my way.

TERRY G.
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Le client n'a pas laissé de commentaire.

MEGAN H.
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Le client n'a pas laissé de commentaire.

TAMMIE C.
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i read the sign that said it needed to be swept but I noticed cigarette buts inside

Brooke A.
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Le client n'a pas laissé de commentaire.

Nancy K.
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I reserved a 10' truck. Got there and was told they did not even have one to be reserved but had a van for the same price. I gad no option at that point to take it as I had a time commitment. Van worked ok but got much worse MPG and was more awkward for me to drive. I was petrified the entire time. Not at all pleased.

Melvin P.
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Le client n'a pas laissé de commentaire.

Frank G.
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They were really nice and they had the vehicle reserved when I got there. Thank you

Mike A.
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Did the trick...

Jim D.
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Le client n'a pas laissé de commentaire.

Vincent L.
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Le client n'a pas laissé de commentaire.

Colin D.
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Le client n'a pas laissé de commentaire.

JANE L.
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clean truck. Ready to go. Easy to check out and check back in.

laura W.
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Staff was very helpful

ERIC A.
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Le client n'a pas laissé de commentaire.

MAGDY G.
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Was charged for miles & required to pay for fas as well. Do not understand what the base rental fee is for.

JOE P.
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Le client n'a pas laissé de commentaire.

thomas H.
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nothing

Tamera Q.
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Approximate the $ that will be needed for a gas fill up. Truck gets how many miles to the gallon...

ARPAD B.
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Arties Ace Hardware U-HAUL representatives were nice and helpful. I'm happy and thankful with their professional service.

MICHAEL M.
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The woman who assisted me (I cannot recall her name) was very sweet and highly professional. She made the process very easy!

Non reviews have been submitted for this location.

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