Évaluations des clients Arties Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arties Ace Hardware

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

QUIN K. le

Évaluation :

Le client n'a pas laissé de commentaire.

RANDY F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John R. le

Évaluation :

Easy out & easy in!! Very courteous and professional!!

Doyle Z. le

Évaluation :

Hello..this was a hassle free rental and nothing changes come to mind that would be practical. The only recommendation I would suggest is maybe leave a couple of hand sanitizer wipe packs on the console for helping out with proper hygiene. When people load there is not always a water supply or towels to wash with so what is on their hands ends up on the inside of the rental vehicle.

brittney F. le

Évaluation :

I was charged twice for my uhaul and still have not been credited back the charge.

Moises G. le

Évaluation :

They gave my truck to somebody also, made it late to my appointment, the manager extremely rude to the point he told me BE CAREFUL WHAT YOU SAID, in a discriminatory way. Never rent a truck again from ace hardware on Tatum and Thunderbird....

Brian P. le

Évaluation :

The online checkin feature is joke. Spent just as much time if not more time checking in as if I just went to the counter. That system needs a major overhaul. Otherwise everything was great.

Matthew B. le

Évaluation :

Cab was dirty so was the box in back. I made a reservation...truck was not there! Truck sounded like it was going to break down. Went 8.9 milles had to put in $10 in gas. By far the worst experience I've ever had!

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alexis B. le

Évaluation :

This location is HORRIBLE. They never once had me sign a contract and then tried to charge me for equipment that I never asked for or used. When I called to inquire on getting my money back for these extra charges, I was treated so poorly and told that I did use it and to just accept the charges. When I pushed back and stated that it was never even offered to me and that I didn’t use it, they called me a liar and argued that I was trying to lie to them. I would never recommend this location to anyone because their customer service is horrible and they ripped me off. I’m still out the money.

Bianca R. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEAN C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Meggan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron I. le

Évaluation :

Great job!

Brad E. le

Évaluation :

Took forever to pickup the vehicle and even drop it off. Felt like they didn't know what they were doing.

Sharon L. le

Évaluation :

Le client n'a pas laissé de commentaire.

SARAH M. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL S. le

Évaluation :

The front end (steering) was loose and in desperate need of an alignment. I also do not like it when the gas tank is not full because you always end up putting more gas in then you need to make sure you do not get charged.

Andrew N. le

Évaluation :

The mobile check in wasn’t quite what I expected. Still had to have a service member check me in at the counter. It didn’t take long so it wasn’t a problem, but it’s apparent that this mobile check in is something new that isn’t quite up to snuff.

Brian M. le

Évaluation :

Best truck rental I've had...

Donald H. le

Évaluation :

The inside of the cab was dirty, and the visor on the drivers side was broken. The bed of the truck still had dirt from a previous rental. With that being said: the folks were helpful and friendly. So I would recommend them, but hope the truck is cleaner next time

Tina A. le

Évaluation :

Amazing service! Highly recommend and will rent from here again.

Frank W. le

Évaluation :

Le client n'a pas laissé de commentaire.

shawn N. le

Évaluation :

Highly recommend recording exact mileage before and after trip.

Ray D. le

Évaluation :

I reserved the truck by phone. I completed the Express Check In on line and your system moved my contract to another location without my knowledge. When I got to Artie's ACE Hardware, they had no information regarding my reservation. Fortunately, Artie's had a truck and got my reservation transferred to them. I will NOT Express Check IN again.

Ray D. le

Évaluation :

It was quick and easy to get the process done. All involved were pleasant and helpful.

Daniel F. le

Évaluation :

They overcharged us a day and we received a credit invoice but it has not shown up on our credit card. We have went there twice to get corrected and it has now been 2 months and not corrected yet.

Roy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

shannon B. le

Évaluation :

It's total B.S. that you have to return the God Damn Uhaul truck back to THIS original location, ppl ARE MOVING AWAY from the AREA generally, not loading their belongings to drive around the block. This is Uhaul's Corporate State & the product absolutely should be able to be dropped off @ any Uhaul rental provider. Not convenient AT ALL, I'll never use Uhaul AGAIN!!!!!!!

Tammi E. le

Évaluation :

VEHICLE HAD UNSAFE TIRE The tread came off on the freeway with a horrendous noise, and throwing the truck to the right. It was not a blowout - the tread just came off the tire. I HAVE PICTURES. It was only luck that no one was injured or belongings damaged. No one at Artie's apologized, nor did I receive any credit for the extra mileage and downtime to get a replacement truck.

RICHARD F. le

Évaluation :

Great service!

Melissa H. le

Évaluation :

Le client n'a pas laissé de commentaire.

denise S. le

Évaluation :

Customer service great. Quick and efficient

nancy C. le

Évaluation :

Although there was a sign to be sure and sweep it out when we were done the inside had a lot of debris when we picked it up. We swept it out so it would damage our belongings before we loaded and again when we returned.

carol J. le

Évaluation :

Keep up the great service!

Krishna K. le

Évaluation :

The booked vehicle size is not available and not informed before to change location. I downsized but latter realized they charged for 2 items not used!! ??

RICHARD F. le

Évaluation :

Nothing, it was perfect!

MARGARET H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Quinn C T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kara D. le

Évaluation :

Le client n'a pas laissé de commentaire.

pete A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tichelle V. le

Évaluation :

The DIY truck rental is for the birds. Supposed to be easier?? Yea for them. I was so frustrated by the time I got my truck on an already stressful day ahead of moving. The return was Just as frustrating, taking pictures of everything then waiting for them to load..a mess. No thanks. I would rather just hand over my card and license and be on my way.

TERRY G. le

Évaluation :

Le client n'a pas laissé de commentaire.

MEGAN H. le

Évaluation :

Le client n'a pas laissé de commentaire.

TAMMIE C. le

Évaluation :

i read the sign that said it needed to be swept but I noticed cigarette buts inside

Brooke A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy K. le

Évaluation :

I reserved a 10' truck. Got there and was told they did not even have one to be reserved but had a van for the same price. I gad no option at that point to take it as I had a time commitment. Van worked ok but got much worse MPG and was more awkward for me to drive. I was petrified the entire time. Not at all pleased.

Melvin P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank G. le

Évaluation :

They were really nice and they had the vehicle reserved when I got there. Thank you

Mike A. le

Évaluation :

Did the trick...

Jim D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vincent L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

JANE L. le

Évaluation :

clean truck. Ready to go. Easy to check out and check back in.

laura W. le

Évaluation :

Staff was very helpful

ERIC A. le

Évaluation :

Le client n'a pas laissé de commentaire.

MAGDY G. le

Évaluation :

Was charged for miles & required to pay for fas as well. Do not understand what the base rental fee is for.

JOE P. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas H. le

Évaluation :

nothing

Tamera Q. le

Évaluation :

Approximate the $ that will be needed for a gas fill up. Truck gets how many miles to the gallon...

ARPAD B. le

Évaluation :

Arties Ace Hardware U-HAUL representatives were nice and helpful. I'm happy and thankful with their professional service.

MICHAEL M. le

Évaluation :

The woman who assisted me (I cannot recall her name) was very sweet and highly professional. She made the process very easy!

ANGELYNN N. le

Évaluation :

Le client n'a pas laissé de commentaire.

chris B. le

Évaluation :

Staff were very professional and courteous and very quick and efficient to get the process going for me. I am glad I chose this location. I also appreciated that they had me in the system and could use that to assist them with renting the truck, however, the idea I am from California and needed a person with a license from Arizona would have halted the rental process. Luckily my friend and Arizona resident, whom I was paying for the rental for in the first place, was able to complete the process by presenting his AZ license. Other than that it is a great place to rent from. Thanks

Stuart K. le

Évaluation :

The location itself and the rental experience was fine. My one knock is the app. I originally intended to use the app to check in and pick up my truck online. However, I got to the take photo portion and as many times as I clicked, the app would not take a picture. Frustrated, I went inside.

Shawn C. le

Évaluation :

The rental was easy in and easy out with no problems, I would definitely rent from this location again

Julianne B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Beverly S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd M. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANASTASIA O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael L. le

Évaluation :

Even though it was Black Friday, Elliot was very helpful and processed my reservation in a timely fashion. He took his time and relayed all critical information. Awesome!

John K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael L. le

Évaluation :

0/100 points for delivering the equipment that was ordered. I ordered a dozen blankets, but they were not in the van. I had to drive to another U-Haul location to pick some up. :-(

Joan P. le

Évaluation :

Since the workers there are answering phones calls from customers and doing so many other things. You don't feel like a priority, but they are pretty nice people there. The truck cup holders had sand and grime in the bottom. It looks like the cab of the truck hasn't been cleaned in a very long time.

Marielysse C. le

Évaluation :

The online check in process was confusing and frustrating. We went inside and everything was smooth and quick. No complaints!

Christopher S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brett A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe B. le

Évaluation :

I needed to return to the rental center because the blankets and Dolly I ordered were not in the truck I was very disappointed

MARK V. le

Évaluation :

Cleaning the inside of the windshield.

KRISTEN M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shahniz S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julianne B. le

Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMIN H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ERIC K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C. le

Évaluation :

thank you, securing through the internet was very convenient

HILDA J. le

Évaluation :

The truck was not swept nor the windshield clean, and was smelly (manly sweat smelly), I was not offer a trolley nor the blankets to cover furniture, and I completely forgot until we actually need them. We had to work around without them. Anything else was good. Easy to check-in and out, Returning it, was easy.

Bruce H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert J. le

Évaluation :

The A/C in the truck did not work. It blew air but it never got cold and I was driving in 111 degree weather.

Joyce B. le

Évaluation :

Perfect- just what we needed

JANE E. le

Évaluation :

Le client n'a pas laissé de commentaire.

carol S. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALEX B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Triphina G. le

Évaluation :

Keep on going with that great customer service that comes out I. The whole team. Very pleasant and employees.

James C. le

Évaluation :

Le client n'a pas laissé de commentaire.