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jonathan g
Customer Reviews for Arties Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good.
John WStaff was kind, patient, crystal clear and knowledgeable regarding what I needed and helped with an estimate of my rental cost. Thank you! I will be bac again!
TASHA WNo Worries Whatsoever.
James MVery easy to do business with!!
Donald KTruck we got is mechanically not in good condition. Something wrong with the suspension. If you drive over 40 miles per hour it is not stable, it shakes. Please look at the transmission. Truck needs to be serviced before anyone rents this truck. Other than that,Customer service was excellent
Edelmira IHad to wait an hour and a half over scheduled time to get trailer. It was buried in the snow out back of shop. I returned to get trailer and I had to help pull it out of snow. After getting it out I was given a shovel to clean the trailer off. The tire straps were frozen and could not be used. I had to strap the car down with my own equipment.
Tyler BFriendly people who made the drop off experience pleasant despite the misery driving
Kyle WArties towing location in Elgin made my move and experience easy and very accommodating for my needs. I am going to use them again this week. Thanks
Michelle SArties Towing provided great customer service. The vehicle was clean and in excellent mechanical condition. They were polite and answered all my questions regarding my rental. It was a pleasure to do business with Arties Towing. Excellent!
Felix MRental was very reasonably priced and process was easy.
sally STener más carros
Crisanto BThis was by far the nicest and easiest place I've ever rented a vehicle or truck from. Definitely would use again
Isaac SHassle free. Loved the dogs!
John DIt was quick and easy placing an reservation online. The sales associate was professional, explained everything clearly and hooked up the trailer and disconnected it quickly. Great experience!
Thomas SThis location accepted a transferred 'guaranteed" reservation from the West Dundee location at the last minute. I am very thankful that they did. Greeted with friendliness when an picked up the rental.
Terry PStaff was very professional, great customer service deff going to come back to this location if i need to rent a uhaul again.
Luis MThe process was effortless!!
Dennis SMerci
James BEveryone at Artie's Towing is great. They are very nice and offer great service. They have all the UHaul trailer and truck options needed for your move or whatever the occasion is. I have rented from other UHaul locations and Artie's is among the top. I have rented from them on two occasions and will use them again and refer my friends.
Robert CEasy drop off
Guadalupe MThis was by far the easiest and most helpful rental I have ever rented. Super knowledgeable staff and great customer support. I would absolutely recommend their location to anyone looking for a van or truck.
JENNIFER IConvenient, safe location. Very easy process from start to end.
Kenneth BThis was my first time renting a U-Haul truck. Artie's Towing was friendly and knowledgeable, answering all my questions. When I told them I was a little anxious driving a truck, they let me sit in one before I even rented. They explained what would be expected and how I should return the truck. Artie's Towing was very helpful, and I would gladly use them again for my storage or moving needs.
Michael WEquipment was ready for pickup when quoted. Staff was very friendly and helpful. I would recommend this U-haul location.
Jerry SYour phone checking and checkout software was poor and pictures could not be made. It was very frustrating. Pickup took over 1 hour because of the difficulties taking pictures.
DAVID DNothing. I had a great experience. I would recommend this place to anyone who needed a rental.
Jeremy DExcellent staff and service, I recommend them 100 %, plus they are pet-friendly, thank you for all your help.
brigitte mHave newer equipment
JAVIER PThe pick up place itself was fine but the u haul website and app was horrible and unreliable
Kaylee SI had to spend 20 minutes removing all the snow and ice from the vehicle. I even had to use my own scraper from my own personal vehicle. I feel if your renting me a vehicle it should be ready to go
Terry BClean the inside of the truck. There were crumbs on the floor and crumbs and sticky gunk in the console/cup holders.
Debra MInside of the cab area floor was dirty debris and stuff papers dirt on top of the dashboard there was some dried up baby wipes and a container of wipes smelled funny inside the person who was checking me out did not explain anything to me regarding anything to do with the contract insurance or anything else with the truck they have dogs inside their facility not only does it smell funny but dog hair is floating around everywhere and the dogs are barking not very professional but hey that's the way they want to run their business that's the way they want to run their business
William AYour online check in allowed me to pick up the van in five minutes. The van I ended up with was brand new which had the latest technology and comfort. Extremely happy with my overall experience!
Scott WEverything was good.
Anothony CNothing at all it went smooth. It just to much turning it in after hours so next time I'll be returning when you all are open. Lol
Chaquille BRien
Robert s