My rental was scheduled for 2pm-8pm. The business that the van was in closed at 6pm. When I went to return the van at 8pm the gate was closed. Luckily the owner was still there and opened the gate but kinda gave me an attitude. If you guys have your rentals at these types of places please don't let the renter keep the car past the locations normal business hours especially if they close their lots. MerciEmil A.
Customer Reviews for ASAP Road Service LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean although tire pressure light was on. And the process time to approve takes too long. If you regularly rent trucks/vans you should be able to be preapproved and the user should be able to save their information in the system to quicker the processNicholas P.
They can improve everything! First of all there was an option when I booked, to speak with a human being, I got there it was a number on the wall for me to call. When I did call the lady was very rude saying that she didn't have the system in front of her, kids crying in the back dogs barking very unprofessional. It took me almost 2 hours to take the truck out, I had to get the help of a Samaritan that was getting his van. The chargers were wrong I did not drive 50 miles. I drove 32 miles. And I did not have the truck for two days I had to try for four hoursMariana R.
Address on gps sent to a building location. Should fin right address to get thereRobinson A.
There was no one there. Virtual pickup was difficult and took far too long. Truck had messages about low air pressure in tire. They didn't have the dolly or furniture pads I ordered. Very little positive to say other than I ignored the tire pressure message and the truck was a good size to move our stuff.Peter Z.
I had to wait for about 1,5 hours to get the tuck, there was no one @ the location for customer service I had to keep calling the number posted on garage door to get updates every 25 minutes or so, the truck had a pile of used pads from previous rental. I will definitely not be renting from this place ever again.JORGE V.
Le client n'a pas laissé de commentaire.Danikaodi D.
My iPhone was not new enough to allow me to rent a van but gratefully there was someone in the office to help!! The UHaul website is NOT good considering UHaul wants people to do everything on the website.TERRYL A.
Le client n'a pas laissé de commentaire.KRISTINA M.
The last time I used this location there was someone present on-site who managed the check in process. This time there was no one there. Your online check-in process and the process to get the code to open the key safe is confusing and frustrating. Please work on that, or opt to have someone on-site during regular business hours.Katherine V.
Le client n'a pas laissé de commentaire.Gordon H.
Le client n'a pas laissé de commentaire.Charles G.
Not a true uhaul location. Where you are able to ask questions. Picking up the truck should have taken no more than 30 minutes took over an hour. Then I received wrong truck(luckily I realized the error before we drove off)). I was also on hold just to speaker to someone took over 30 minutes. Very poorcimmunication CompletelyEvelyn R.
Waze does not find the location and sends you to the wrong place. Could be an issue for some customers.Richard I.
Le client n'a pas laissé de commentaire.Jorge M.
Le client n'a pas laissé de commentaire.Dailyn O.
There was no one there to help us, despite the fact that I had selected that I wanted to check in with a person. The online check in process was a giant pain and too far too long. It also assumes a person has a smart phone and good signal. I did not have good signal and had to hotspot another phone to make it work. Also, since no one was there, we had to call customer service to get help and then there was no one to provide us with the equipment we were supposed to also rent so the whole moving process was also harder and took longer than it should have. This was an overall horrible experience, most of which I attribute to the way UHAUL is now managing the rentals.Rebekah D.
Le client n'a pas laissé de commentaire.Anibal R.
The employee for the location was not on the premise. I called the number for assistance as I could not continue the verification process via my smartphone in order to access the lockbox code due to a technical error. The employee was rude, demeaning, aggressive, and profane. I eventually was able to get in touch with the district manager who was able to assist.GIANNA S.
Le client n'a pas laissé de commentaire.Gary M.
Le client n'a pas laissé de commentaire.Daniel G.
Spray some perfume in the truck because its stinks and at least do not hide(unknown) the number when contacting a customer. In addition, modify the website if the location will be close before the returned time.RODYMAR A.
My reservation timed out so i could not pick up via mobile..called location and lady was no help. Then called uhaul directly and waited 35 minutes for customer service to answer the phone. Poor experienceIdali C.
I had trouble getting through on my smartphone need to have an option if somebody runs into trouble connecting for online pickupNeil L.
Le client n'a pas laissé de commentaire.Andrea D.
Was not informed by vendor that they did not accept after hours drop offs. When returning truck at 1:00 am gates locked and we had to call for support. Nearly 25 minutes without resolution. Called number on fence and vendor answered and shared that gate was left unlocked for our return. (This WAS NEVER COMMUNICATED and had I not called the vendor directly, I would have been forced to keep truck overnight and find parking in snowstorm) The moving pads we requested were also not in the truck although I had been charged for them. In addition, the wireless signal goes in and out in this particular location, so using the Uhaul App for contactless pick up/drop off, created yet another obstacle. Overall, the worst experience I have ever had with UHaul.Carol S.
Le client n'a pas laissé de commentaire.Storm M.
Le client n'a pas laissé de commentaire.Jenny M.
When picking up the car , tire light was on and asked to the guy that was in that shop to put air in the tire he wasn't able to do it. Because the air pressure tool missing .Juan C.
Not able to extend rental period. Not satisfied.AJAY J.
Super jobJason F.
Le client n'a pas laissé de commentaire.Omar U.
Le client n'a pas laissé de commentaire.Michael G.
Was very easy on the apNick D.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Anthony A.
I did not receive the accessories that I orderedJulie M.
Le client n'a pas laissé de commentaire.Nicole R.
Great hours (8-4), 7 days a week! Even outside those hours, the entire process of check-in and check-out can be done from your phone.Bruce W.
Le client n'a pas laissé de commentaire.morsalin A.
Le client n'a pas laissé de commentaire.elizabeth C.
Continue with the professionalism and courtesy given The lady that helped me was exceptionalSHARON L.
The location is convenient but a little hard to find. Its EXTREMELY dark at night when we went to return the vehicle. It was a bit uncomfortable and the wifi was very weak. I had to wander around the parking lot to find a place to get signal.Siobhan M.
Le client n'a pas laissé de commentaire.Maxwell V.
The personnel at ASAP were extremely helpful and knowledgeable. We got the truck in minutes and got the move done everything was greatMICHAEL P.
Le client n'a pas laissé de commentaire.gary V.
When Uhaul updates locations due to a lack of vehicles, it needs to make sure the original booking price is maintained. This was a great source of stress.ELIZABETH M.
Le client n'a pas laissé de commentaire.KAMILJERZY R.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Katherine V.
Le client n'a pas laissé de commentaire.Melissa S.
Your online system is the worst I have ever useddonald S.
Le client n'a pas laissé de commentaire.Jonathan P.
Le client n'a pas laissé de commentaire.Jacquelyn G.
Le client n'a pas laissé de commentaire.NADINE M.
Quick and friendly service highly recommendedAnthony V.
I'm not sure how much was the fault of the location. The app and website are terrible. It didn't recognize my location no matter what I did. My friend was able to make it work on his Android phone but even then it took forever even though I did all the pre-check stuff. I called twice and the managers showed up (on Sunday) and helped me and another guy check out. After spending about 40 minutes on the phone the staff guy just handed me the key. Total waste of time, including theirs. My advice to U-Haul - you're not serving food or having any close contact, just have your people wear a mask and gloves and check docs and hand over the key. The "contactless" thing you're doing doesn't work with your tech and is a bad customer service experience that's only salvaged by the people at the location.Scott F.
The instructions for returning the vehicle are not quite right. Firstly, the first step in the flow seems like it's saying the first thing you should do is drop the keys in the drop box. This would be a huge mistake, since you need them for the rest of the flow. Lastly, it asks you to confirm that the truck is in a condition suitable for the next family to use. Well, it's certainly clean enough, but I had to return the rental equipment (dollies, furniture protectors) in the van. If the next family did not rent those things, or rented different things, it would obviously not be appropriate for them to rent the van as-is.Joshua B.
FYI they are asking everyone to do the contactless/virtual checkin option because of Covid! Also make sure you refill your rental van with gas before returning (there is a gas station nearby).Gordon H.
Le client n'a pas laissé de commentaire.Vikash J.
Have a sign to instruct customers to call an alternative number to reach a customer representative when there is no one at the location.Roxanne V.
Le client n'a pas laissé de commentaire.karyn S.
JUST VERY HAPPY TO USE YOUR SERVICE, AND VERY REASONABLE PRICE TOO. PLEASE KEEP IT UP.FIDELIS O.
I did not receive a code for the lock box, I got lucky that another customer was there at the same time.Bryan C.
Le client n'a pas laissé de commentaire.Ernelida M.
Le client n'a pas laissé de commentaire.Mirtha Gabriela B.
Le client n'a pas laissé de commentaire.Jefferson D.
Everything was great especially the lady at the location I got the U-Haul from was the greatest person I've ever met she was such a sweetheartRobert W.
Jackie was very helpful and went above and beyond to help answer my questions.Sandra G.
Le client n'a pas laissé de commentaire.Clayvon T.
Le client n'a pas laissé de commentaire.carol S.
Le client n'a pas laissé de commentaire.Jeffrey S.
Quick and friendly serviceYezenia S.
Excellent serviceMaryloide A.
Le client n'a pas laissé de commentaire.Wilma G.
Free puppies?Ronal M.
Le client n'a pas laissé de commentaire.Sarmad G.
Louis and Pedro were great, very friendly and accommodating.DONOVAN L.
Liz was friendly and professional, both on the phone and in person.Fariba A.
Nelly is very prompt and courteousGarry M.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.Adam P.
I have rented from UHaul before and have never dealt with such pleasant people.... maybe they should send other locations here for training.Marien R.
Le client n'a pas laissé de commentaire.Laura J H.
I had such a great experience, from the easy booking to the pickup and returned of the vehicle.Javier T.
Le client n'a pas laissé de commentaire.tawana V.
Le client n'a pas laissé de commentaire.Jose M.
Very professional. Easy to work with.john L.
Perfectly clean truckMICHAEL D.
Have longer hours on the weekendsDaniel R.
Le client n'a pas laissé de commentaire.Priyanka S.
Le client n'a pas laissé de commentaire.Oumar S.
Le client n'a pas laissé de commentaire.Joseph E.
Always friendly and very helpful!Joy C.
Le client n'a pas laissé de commentaire.Lawrence C.
This was my first time renting a U-Haul and everything went smoothly. I was in and out of there quickly, the woman I spoke to was friendly, and the van was clean and drove well. I have no complaints.Molly F.
I forget the lady's name but she was extremely helpful. The truck was immaculate on the inside. I would recommend this location to everyone.Jason J.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.Michael J.