Le client n'a pas laissé de commentaire.
Hannah L
Customer Reviews for Ashley Wheel And Brakes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Sean PThe U-Haul online process was more tedious than the last rental I had in November 2023. This was not the locations issue but rather a U-Haul issue. The location and 24 hour access were very convenient.
Michael VThe double charge is showing on my credit card on line but not the credit. I will wait to see if it shows up. After such bad experience on picking up the truck I just felt I was being taken advantage of and hoped that I would never notice. The guy at Ashley apologized after I called him today and assured me he had reversed the extra charge. I feel he could have called me and let me know he had made an error before I had to discover 2 charges for the same thing on my credit card and no credit appearing. I have to assume with 3 bad experiences that this is how U-Haul does business.
Jay VAbove average score given for the person that showed up and offered to help itch check in and clear the snow ice off the rental truck. Other than that the 24/7 app for check in is horrible. Why have a U-haul account to then have to go through the "verification" process upon arrival at the pick up location. And the wait time to be "verified" is ridiculous. If you have already set up an account and a pick up time and location it should be one or two taps of a button on the app to pick up. This process needs some work. Back to the rental truck, filthy inside, I returned it much cleaner, and the pick up fuel gauge was at 1/8, who allows that? What an inconvenience to pick up a rental truck for a move and have to stop at a gas station first thing. Some of the basic customer service requirements are missing from U-haul.
Robert MIan went above and beyond providing excellent service and was extremely accommodating to get the right truck that was requested. He personally drove me to another location in our town to retrieve the 26' that was ready and waiting! Best U-haul experience I've ever had
Stan SAshley saved the day! Sadly my first rental was with the location on 1200 East New Circle Road in Lexington. Guaranteed rental for 8 AM, show up and the lights are out and the doors are locked. Finally called customer services at 8:20 and fortunately they found another vehicle for me in town. Very fortunate given I took off work to help my daughter move. Someone needs to fix the New Circle location, totally unreliable but good news for the Ashley store location!
Aaron MGreat service! Above and beyond expectations.
charles jFast friendly service
kim eMaybe a quicker operating system on U-Haul's side of things. But the guy at the store was GREAT!
John MNothing. Literally no complaints.
LESLIE SThe gentleman at Ashley’s wheel and brake was very delightful
jennifer GThe staff at Asheley's was great, they saved me from customer service hell trying to pick my truck up via mobile app. But the truck's steering was completely shot, like to an unsafe level. You could turn the steering wheel almost 180 degrees without the truck turning at all.
Cassandra LThere were no posted signs as to where to park the uhaul and so we just had to guess.
Rachel VChange for miles that they made me put on it. I couldn't drop it off at the place 2 minutes for my appointment. It had more gas then was supposed to didn't get money back from that. But if it was shot they were going to charge me 5:50 a gallon.
Joshua MFacility was already closed upon our return so not sure how the service would have been.
Shaneka WClearly mark return parking lot. I saw nothing to indicate where to park the truck.
Kaye PThe rental had trash in it when I arrived. The window shield wipers did not work (and it was pouring rain). The driver side door would not close all the way. The trailer door kept getting stuck when opening. Have rented u-haul many times in the past. This one was pretty poor. How much does it take for someone working at this location to look in the cab to make it is clean.
Troy NTruck was dirty in back. Pickup area in a bad area of town
Mike SThe U-Haul phone app is terrible. It lags and restarts and won't load and needs to be redone.
BRITTANY ZGreat service
AUDREY JNo parking for truck
Russ TThe gentleman who helped us return the truck was very warm and friendly.
Nataile UVery easy drop off!
Cassidy WSketchy. Dark. Not lit properly.
Gordon LPersonnel at this location were extremely helpful and went out of their way to resolve a problem that I encountered. I can not say enough good about everything here.
Gerald CClosed when I dropped off.
KEVIN KSelf-drop off, key box was clearly marked and there was plenty of parking in the truck lot. Bonus points for locals on bikes with super deals on Dell computers.
Elizabeth DThey are very nice and professional.
William HI had rented 2 dozens of furniture pads, 1 furniture dolly and 1 appliance dolly. When I got there to pick up the truck, the dollies weren't in the truck or anywhere else, there were less than 1 dozen furniture pads put in the passenger seat and the ashley's place was closed. I even tried to call them, but to no avail. I still haven't received my refund for the dollies and the furniture pads.
SHKAR MVery helpful and friendly staff
Andy SVery nice and friendly
danny oI have worked with this location twice. Without exception, the staff was extremely friendly, professional, and helpful. If you need to rent or are considering where to return your rental, this is the place to go.
Stephen FPick up was not at the location chosen on reservation. I signed up for mobile check in but when I got there the app said hand delivery only and had to wait for the location to open. Lost an hour of moving time due to the location change and lack of mobile check in.
Samuel PNothing that I can think of.
Deborah WWhen I returned the Uhaul on Sunday early afternoon the app and the Uhaul website both did not function correctly and therefor it didnt allow me to finish my return. I called Uhaul and the voicerecorder mentioned a wait time of 5 min. After being on-hold for ~20 min I was finally able to speak to one of your employees. She wasnt able to complete the return either but was able to upload the pictures that I shared with her. The overall customer experience returning the rental was very dissatisfying and will motivate me to look at other rental solutions next time. It was extremely time consuming. I would appreciate a compensation for the 1 1/2 hours it took me to complete my return. Looking forward hearing back from Uhaul.
Axel DThe location was great though the overall service from U-Haul was a one out of 10. The app did not work and the website did not work. The lock on the box barely worked and it took over an hour for me to get into my truck.
Tim SThe Ramp was off track and we had to get assistance. The ramp would not pull out …it was stuck, the men that helped me load the truck had to actually use a chain and their pickup truck to pull it loose. They did and got it back on track
FRANK BWasn't open when we return trailer
Benissa HI had issues with getting the uhaul because I was assigned another location, and when I went, there weren't any trucks. I had to wait over an hour to finally get another truck, which was so inconvenient because I had movers waiting on me. I am pretty frustrated with how unorganized it was for me to get a new truck. The district person I spoke with was super helpful and kind though. She mentioned a partial refund, so I hope that uhaul follows through with that.
Kaylee PFriendly counter person. Knowledgeable and helpful.
Angel KDropped off after hours, lot was huge and easy to drop trailer
Hunter HThe guy was super nice an took the key no problem he just closed shop but help me turn in on the app
Sarah BI was a little unsure about where to park the rental. A little more detail in the instructions would have been helpful.
Dianne B