This location is absolutely amazing.
Kathy L
Customer Reviews for Asian G Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Stock larger trucks and boxes and paper for customers
bonnie nScrap wood in back of cube van which the agent did clean up. But shows the agent who "cleaned" the vehicle did a poor job. This location has little in the way of boxes etc, necessitating a drive to a distant location for boxes.
David DFor a trailer advertised at $20 per day my $500 fee to take it from US to Canada was exorbitant
Paula BI originally booked a truck for the Wingham location with ample notice. I was disappointed U-haul wouldn't move a truck to that location. Instead I had to go to Listowel, which was 35 km (70 km round trip) out of my way, and incurred extra fuel usage. When I talked to a U-haul rep they said I would be given 70km free mileage but when I reviewed the bill I discovered I wasn't. So this wasn't a satisfactory experience with U-haul.
Ken WCar hauler was booked by phone the day before but was located so deep in snow that 4wd was needed to connect and remove it. The snow on the deck was higher than the fenders. Beneath the snow was 2 inches of ice that I also had to remove. The wheel straps had so much ice on them they were not flexible enough to use, they had to be thawed with hot water to use.
Art VThe guy at this location is Awesome
Kathy lIt’s winter, snow brush not everyone has a car to have winter items
Merline hTruck had few issues steering and suspension wasn't shifting proper which cost more gas. And seems prices went way up I'll hope to find alternative resources next time
William PDrop of location was in our home town so real simple and easy. The owner there knew we were coming which made the drop off so easy. I would recommend Uhaul rental anyone
Jack GGreat U-Haul service location. Staff was very friendly and helpful. Greeted me and assisted with returning of truck. Staff detailed about closing statements, payments and did quick checkout after vehicle inspection. Definitely great location.
STEVE MNo improvement needed. I was able to get a trailer on short notice. The customer experience was great. Thanks
mike gVery friendly and helpful and thorough check of hookup and lights .
GORDON DI hate dropping equipment off without a person being there to receive it! Monday middle of day doors locked and no sign for hours.. tried to do the drop off thing threw the app but conveniently there's no cell phone signal… had to drive a few mile away and call U-Haul to confirm the drop off. In my eyes not very professional business owner with no set hours or display of hours
michael kI dropped of the truck at 8:20 the drop off location did not open till 10:00 so I dropped the contract and keys in the lock box . There was lots of room to park.
Blake MVery helpful, thank you
Steve CLocation was great and very friendly. He did what he could for us. One tire was low in air and I was charged $40 for fuel when I brought it back with the same amount I picked it up with. However, I was very disappointed to have to pay for an intown rental when I wanted to drop our rental off after the move to Toronto. It is ridiculous I couldn't do one way, that the the reason people choose UHaul. It ended up costing me so much more money than it should have.
Tami SDidn't realize when I chose one option I was totally locked in and didn't realize what one way vs in town is for booking. In town seems very industry terminology and meant to confuse and I am really annoyed I had to pay double the mileage I could have gotten less but holding the contract just an hour or so after I picked it up, rather than a customer service focus means I will do everything I can to avoid another U-Haul rental in my lifetime.
Glen HIt was one of the best service that I have ever had before. I am very grateful to the guy who helps me today. He is really great. Unfortunately, I do not remember his name.
Oleksii KEverything went extremely well. Moving can be such a miserable experience but the employee at this location went over and above to help in every way possible! Friendly, polite, knowledgeable & very helpful! Thanks for helping make my move go smoothly. Robert
ROBERTDAVID MI delivered the vehicle trailer after hours as I was leaving on an early morning flight the next day for 5 days. No issue, just didn't have anyone at the site as it was closed (expected as it was almost 10pm).
Adam SThe window door nob was missing but our experience was excellent. Staff were superb. We Highly recommend this location! Thanks Asian G Mart!
MICHAEL EFire the man with the curly hair at the listowel location. He lied to me in the store stating on wensday there would be no trucks in listowel till today Friday. I walked out of the store while still in the parking lot ordered my uhaul online for Thursday. Then yesterday when I went to drop off the truck was given 2 different prices . I called him out on the lie the day before and he laughed in my face . I have left scaveing Google reviews on again g mart as well Google reviews for uhaul at that location. . Listowel uhaul has been crap since the nice people at movies plus more stoped being the listowel uhaul dealer . I will suggest enyother dealer then the listowel branch . Chance your employee roster for listowel for the love of God
Andrew BGreat customer service Friendly and polite.
fernando mExcellent value… trailer pulled beautifully…. Fantastic way to move stuff you don't want to get wet as well s Highly recommend renting these trailers
Warren MThe 20' truck I rented needs service. It wanders all over the road and the engine revs really high before shifting gears. Amal, the attendant was outstanding!! Can't say the same about haul corporate.
Mark DWould have been better if we could have started at 8 am rather than 10 am as the store didn’t open till 10 am.
WAYME FCourteous staff
Ronald Mnothing
Karen ATruck was grimy feeling inside. Was better after I cleaned it.
jeannine oNo improvement required
Paul KTHE TRUCK leaked water in the storage area causing our bed mattresses to become all wet and stained
RICHARD DThere is nothing you can do. They have excellent customer service.
ERIC Svehicle was ready to go, checkout went well, return checkin too, no complaints
John SWe had significant snowfall during the time I was driving the rental, and it did not feel safe under those conditions. The trucks should be equipped with snow tires or find some other way to improve traction.
Chris FNo complaints at all !! Would recommend and will return if i need to rent a trailer again
Dale MDont like mobile check in. Not straight forward. For the little i drove, the price was crazy
Corinna FThe vehicle was well maintained except for very worn tires. They may be ok for Arizona but they are definitely not ok for Ontario in December. Luckily we had no snow that day.
emmi cAsk this location to take better care of their parking lot. Salting it and plow it. I slipped and almost fell on the ice everywhere
Charlie TToo many hidden costs. And disorganization I paid at the original time of order online, was charged more when picking up the equipment and truck and charged MORE when i returned the vehicle. I also had u haul call me twice to give me alternate pick up locations twice. And then assured I would not be charged any additional costs for km since it was much farther than I requested for pick up. Yet I was for the "additional" miles. Disappointed and will not recommend.
Ashley KWonderfull staff, highly recommended
Meghan SThe attendant tried to tell me I didn't have enough gas in the truck when it was clearly at 1/4 tank. Also iffy on returning my deposit. It was a run around I didn't need after a long day of moving.
Celina CI selected Mitchell but they didn't have the truck I reserved. Sent me to listowel. They also didn't have the size I reserved. Had to pay extra fuel for a 26 foot truck and not the 15 foot truck I reserved.
Jaimee MThe lady that was there taking my drop off was very helpful and considerate. The place was very clean and very welcoming This location deserves more than a 5 star rating
lukas wThe staff was not very knowledgeable about insurance packages/coverage. She thought it was for our content and not the truck damages.
Andrew Shave the truck swept out better!
SCOTT HIt was a very pleasant experience renting a. 20 foot truck there and both girls were very efficient and pleasant to to business with on your behalf. Gordon Davey Listowel
GORDON DThe entire process was fast and easy from start to finish. I would definitely use UHaul services again.
Carrie TVery helpful with my drop off. Would highly recommend this location.
LEIGHANNE Mvery pleasant and helpful, 5+ stars thank you very neat and tidy
JEFF A