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Cody B
Customer Reviews for Aspen Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop off at Aspen storage was challenging. We arrived at night and the location had almost no signage. We drove back and forth on Clearwater Road and finally saw a large truck parked in the parking lot that had a sign on it that said Aspen storage. The storefront has multiple signs on the windows for various businesses and Aspen Storage and U-Haul were hard to distinguish. It was very dark and not at all obvious that we were in the correct location.
Dana GThere wasn't much signage.to find the correct building. Personal were great.
Curtis OMake sure you get your blankets/pads if you order them.
Karen kThis online check-in business is awful. The confirmation email told me to go to the above location. When I started the online process, I was instructed to go to another site. I then had to call customer service to figure out where my truck was. The people physically at these sites has no idea about my reservation, because this stupid online checkout shit leaves then out of it. I drove all over town trying to figure this crap out. The process is too long, there were some issues with your server responding. Overall it took almost 2 hours to get my truck.
Edward Rmuch of the vehicle damage was not documented
Justin BGreat people at ASPEN STORAGE! The staff go above and beyond. They truly care about their relationships and are very knowledgeable! My wife and I highly recommend using them for any of their services. Thank you for your outstanding customer service!
David CIt was not very clear that it was even the drop off location. The instructions online don't make it very clear either.
Erika PRefund me what I am owed and also people need to get there information right. Still charged for something that wasnt my fault after I disputed it. Hopefully Heather will get this mess figured out as I only did what I was told.
Jana AI don't know why I was instructed to drop off at this location when there was a UHaul within a mile of my drop off location. Plus there was no one at this location to help me and I had to get a stranger to help me. I preferred a place that was opened
Darlene JEasy to do business with
steve kThey charged us extra money because both Uhaul and the manager at this location lied to us that dropping our truck off at 6 pm would be fine and then backed out saying they never said it. I know damn well the calls are recorded and you can go back and listen to TWO different Uhaul employees say 6 pm was fine. If I ever move again I will hand walk all my crap to the new house before I use Uhaul again.
Bret Tagain very nice and very efficient
Fred sThe manager of Aspen Storage went above and beyond. Welcomed us to the area, gave us info on other local businesses and attractions.
Richard JI was charged for 2 days when I was told by location I could bring trailer back late sonce I picked up late. Unfortunately.... U-Haul charged for 2 days.
Stephanie Hthe reservation process over then phone was clunky at best and didn't give me the impression i even had a reservation
dale eASPEN charged me $127,5 for an hour and a half just to pick up and drop of the u haul truck from the St Cloud, UHaul location, this is unacceptable!!! If ASPEN had told me this, which they did not, I would have never ASPEN pick up the uhaul and drop it off for me, I would have done that myself. ASPEN is a rip off!!!
Suzanne GExcellent, professional and caring staff at Aspen Storage. Highly recommend them for any of their services they offer!
Patrick MThere should be a checklist in place before allowing a customer to use it
Brandy KUpon pick up the truck cab was littered with candy/snack wrappers and the main compartment had not previously been swept out. Better care of the truck prior to pick up would help.
Kate BExcellent
roland cVery pleased with the customer service. Brook was very polite and courteous.
Paul RAwesome people! Would highly Recommend this location! They are wonderful! Can't say enough about how much they care!
Patrick MSmooth transaction, very friendly staff to work with! We'll definitely use them again!
Julie HThe people were awesome
Sasha CGood customer service Thank you!!!
Richard GGreat staff! Helpful, knowledgeable and friendly!
Paul TThe service was far and above what I have experienced at other UHaul sites. People were very friendly and service beyond belief. I have already recommended this site to my family and friends. Can't say enough good about my experience there!
rodney sI called this location prior to dropping off the trailer and no one answered. I arrived at the location around 7pm on Sunday and was not have any instruction on how to properly drop the trailer off.
Brett KDoor on trailer was extremely difficult to open , even rhough according to rental agent the trailer was just received from service center.
Richard BNothing. Everything was great. The staff were really friendly and helpful.
JOSEPH MI think a trailer that size should have a trailer jack on the tongue of the trailer.
alan nPatrick and Riko were beyond helpful and professional. I had an issue with my lights and Patrick went above and beyond to help me get this resolved so I could leave with the trailer that night. Rio was very pleasant and knowledgeable and i would highly recommend this U-Haul to anyone. Merci.
LISA SThe associate who helped me, Rico, was very pleasant and very helpful to make sure I had what I needed. The process was easy and quick. The price was very reasonable.
DONALD KBetter available sizes on hand or accessible.
LARRY SPatrick told me that the lock he wanted to buy was originally $60 but would sell it to me for $15 to help us out because we waited for like 45 minutes. I didn't want the lock, he talked me into buying the lock for $10 and said he was giving me a really good deal. When I got to the Uhaul in Brooklyn Park, they were on sale for less than $10 and the normal prices was only $11.99. Can't stand liars. We were there over an hour, it just took a really long time and they weren't organized or together but they were really nice. Also, they didn't tell us that we needed to keep the contract with us on hand whilst driving it, which luckily we did. We also needed that contract for their 1 month FREE special. These are vital details that need to be shared.
RHIANNA JGreat service on both ends!
LYDIA LThe hours could be extended to accommodate more people's work schedules. 9am to 5pm is not good enough.
Jared HFast, friendly, professional, knowledgable !
Richard PNo improvements needed, everything was outstanding.
GERALD AGood place to drop off, no luck renting!
Frank HThe staff was very friendly and helpful.
TRACY BSeemed confused about renting the equipment. His printer didn't work and could not print me a rental contract.
MENTOR AI have zero complaints. I was in and out in 5 minutes, Patrick was very customer friendly.
KRAIG CPatrick was very helpful, I would recommend Aspen storage to everyone!!
CURT KPatrick was very friendly and helpful. Very pleasant experience.
GERALD BIt was closed when I dropped off. was a 24hour drop off location but closing at 4pm is very odd to me. there wa nothing that stated how we should drop off our trailer or paper work stating what to do, so we guessed, and left some paper work in the key drop box. Not well lit area or clean or inviting.
dan lNo military discount offered on a one-way rental.
KYLE R