Évaluations des clients Associated Self Storage of Kearny Mesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Associated Self Storage of Kearny Mesa

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Spencer N. le

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The website was not working so we waited over an hour until we could get checked in. The girl working was doing her best to help us and she kept calling different UHaul managers but they weren’t helpful or tried to fix the problem.

LAURIE M. le

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Much aggravation; we went to the contracted drop off location. They sent us miles away to drop off the trailer. THE SECOND U-HAUL LOCATION WAS REALLY HARD TO FIND BEHIND A HOTEL, WITH A TINY STREET-SIDE SIGN; EVEN THE ENTRANCE WAS ON THE BACKSIDE OF THE BUILDING. As it turns out, it was only a self storage facility. They refused to accept it at first.. then the manager called the first location to come pick it up from them. WE were NOT happy because we spent too much time and miles just trying to return the trailer and we were even two days early.. lost a lot of time in traffic in an familiar city.. U-Haul frustrated us this time.

Anna V. le

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We're very happy with Bree and Kyle. Very professional and friendly service.

Stephanie C. le

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Super convenient. We have a storage unit in the same facility of the rental; which made the pickup and drop off process a breeze. Staff was friendly.

Abdulelah A. le

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Battery of truck is dead and happens two times to me, you have before giving a customer anything make sure it’s working very well , first time I asked my friend to charge it from his car, second time i call u-haul to bring some one to charge it

Mary S. le

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While the truck was clean it was not well maintained. The steering was so loose that there were times that I did not feel in control while driving on the freeway and when I went to turn on the headlights the knob came out of the dash. The staff at the location were very helpful and reported these issues while I was there, and they were given approval to give me a discount due to the issues I had with the truck.

Patrick C. le

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We did a self check in no key code sent delayed pickup by one hour NO gas in truck !!!! So uhaul truck service Poor Staff at storage great!!! A++++ for the office team

FLOYD K. le

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Thanks for Great service

george L. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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easy, friendly, quick.

Charles B. le

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At the end I eventually got my 1 day rental charge back. My only concern is the Sale rep, kept going on about charging me 1 additional day even though their was a note on the account not to charge me the additional day. Sales rep need to listen to the customer prior to assuming...

Brian L. le

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The on-site team that checked me in and out was awesome! Clone them!!

Randal L. le

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Quick and easy check out and check in process. Very friendly staff. I will choose this location again when it's time to rent a uhaul.

Tammy W. le

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Le client n'a pas laissé de commentaire.

Monica A. le

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Everything was great. Quick, fast renta process and wonderful customer service. Would definitely use again and recommend to others. Thank you

Bart M. le

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Le client n'a pas laissé de commentaire.

BrytniDione L. le

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Le client n'a pas laissé de commentaire.

marc M. le

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Great customer service. Easy to use and nice people. Thanks Marc

Steven B. le

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Le client n'a pas laissé de commentaire.

Leonard H. le

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No improvement. Tori is always pleasant and knowledgeable. The truck ran great and was clean.

Heidi Michelle W. le

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I never received an email for a drop off location. I called several times to be placed on hold for 30 minutes, constantly transferred times and disconnected over and over. Worst call center!

Carlos C. le

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Very expedite and friendly attention. I have used this service several times, so they have the needed information already in file and this makes the whole process very quick. prices are reasonable.

melinda S. le

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You charge me that much for gas!!! And 30 dollars for someone to put it in! Fuck you!

patrick A. le

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Tori Steffe, who assisted us with checking out our truck, provided extremely professional customer service. Tori went above and beyond to exceed our expectations, and couldn't have been nicer! Thank you Tori for taking such good care of us!!! Patrick & Jenia Adamek

Ronald P. le

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Le client n'a pas laissé de commentaire.

BRIAN M. le

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Just need to tell client name of facility is not U-Haul.

TARA B. le

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The lady at desk did not come out to look at truck for miles or gas just said it was less then a quarter tank and I filled it up across the street to what I got it to and now was charged over 50 dollars in gas fees, when my orginally bill was only 50 dollars.

Carolyn P. le

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Le client n'a pas laissé de commentaire.

JAMES G. le

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Le client n'a pas laissé de commentaire.

Bryan A. le

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The facility is well maintained and easy to get to from the 163 freeway. Which is great for those needing quick access to the freeway, and it is not difficult to find. It is a U-Haul partner and may accommodate your basic moving needs readily. The availability of select U-Haul trucks, items, and other necessary moving equipment however may not be as readily available. I did have to pick up an item at another U-Haul location. Staff was friendly and courteous in accommodating a pick-up date change to my online reservation. Great location!

Diana E. le

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Le client n'a pas laissé de commentaire.

TIM S. le

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Open earlier. Everyone there was very friendly and helpful. It was very clean, it just opened up at 9am, and I was trying to get a truck for 7am.

MATTHEW W. le

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Le client n'a pas laissé de commentaire.