The service representative was SO nice and a pleasure to work with. My 26' truck was very clean and ready to go when I picked it up. I would very highly recommend this location.
Lisa T
Customer Reviews for Assured Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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She was very friendly and made the checkout process fast and easy!
Michael LGood customer service
Rachid MAwesome staff and great customer service!
Timothy CThe tire kept going glat
Steven CI accidentally clicked back on the home page and now it won't let me go back and take a picture of the back of the truck. I took one and have it but don't know how to send it in.
Derek PLow tire pressure on U-Haul was told to fill the tires.
Kirby DCustomer service rep was very professional as well as courteous.
Quentin SThe manager was excellent. She was training a new employee also and showed patience, kindness, and efficiency. Truck clean and well maintained. Everything was quick and easy.
Susan RThe lady that helped us was super friendly and a pleasure to work with! I would recommend her to anyone I know!
shannon hFantastic experience all the way around on both ends of the trip. Just wish that the vehicle had cruise control. Driving 500+ miles, it gets hard on the right foot being on the gas pedal the entire time.
Randall HI haven't received my refund. I returned the dolly the next morning and I have yet to receive my refund since I'd been charged for the dolly. Every time I call, I don't get an answer. I've left messages and have not gotten a call back. I would like my money
dorinda wGreat service
Roosevelt HUHaul changed my pickup location one week out, this location couldn't support any of the equipment/blankets that I had in my original order request. Be aware you may have to hunt from store to store to find items to help in your move. Otherwise this was a good, quick and easy location.
JOHN APrices are ridiculous
Tyler PShe was very sweet and held the truck for me and the other lady had a sweet attitude
CRYSTAL ZTerrible delay on after hours pick up. Was promised a $50 inconvenience discount but never got it. Due to the delays that were caused by uhaul I couldn't finish in the reserved rental time so had to take rental back the next morning by 10am. I was harassed by the drop off point and upon returning the unit was scolded by the management along with being fussed at by the person needing the unit. Charged an extra day as well for issues along the rental process that were not my fault. Very unpleased and have always used uhaul. Equipment was fine the service was among the worst I have ever dealt with.
JAMES JThe experience was easy and Stacy was very helpful and polite
STACY K.
Michael CMake the star markers for identifying prior damage larger for customers
Larry CGreat service had no problems at all. Thank you
KRISTY NTruck was dirty, they left window sign in truck. Truck had food in it.
ROBERT SVery courteous and helpful staff
Richard BBe open till 6
Kristen WThe whole reservation was the worst experience and has probably pushed me away from using uhal. Took almost 2 hours just to get into the truck.
KARLIE FWhere is the money that was on hold
Willie NVery good customer service Ryan was excellent to work with. Would definitely rent from them again
Mara SGuy was rude and had air pods in whole time. Didn't greet me. Just read / asked me the questions his phone told him to.
Evan TLocation needs lights in order to see the drop box and needed a labeled spot for uhaul drop off vehicles.
Kyle BCourteous friendly staff!
DAVID WThe gal that took care of my rental was very cheerful, helpful and full of smiles! Great Service!
Dawn Ball went well, nothing to add. thanks.
William ONever change the great service!
MARY NWe were charged the additional insurance that we did not want. We went over budget by 200 dollars due to the insurance and the additional taxes on that insurance. We asked for it to be refunded and the lady at the front desk acted like she didn't know how. She told us to call Uhaul and we did. They 800 number told us to contact the pick up location for the refund. We left a voice mail and they never contacted us. So now we're 200 short of what we need. Please call me at(479) 644-1164 if possible to get this resolved.
Steven GWe had a miserable experience. We placed our reservation online but the rental facility closed before we arrived with the tow dolly left out front. After much debate, we went ahead and hooked it up and took it. We rec'd a phone call the next day being told we shouldn't have done that...(um, OK...where were your ppl and why was it left out front for us?). We went to return the dolly (early) and the woman manning the desk at the rental facility refused to take the dolly. She said "I don't deal with the trailers" and sent me down the road about 3 miles to a separate facility which had NO room. The people at the second facility said the woman and the 1st facility pulled that all the time. I called transportation who told me the 1st facility had reported we didn't return the equipment and had charged a late fee??? Transportation made note that wasn't accurate and told me to go dump the dolly in their parking lot. When I voiced my concern about not checking the dolly in properly I was told to take pics. Just....wow. Never again.
Ken SThe pickup and drop off was Great!! Quick and very effecient! Thank you Uhaul!!
Sylvia JGreat Customer service from both of the employees I dealt with
MARION WSimply keep the GREAT STAFF that you have at this location. Angie and Georgia provided me with great customer service. When I need a U-Haul Truck in the future they will get my business.
Loren RVery helpful and friendly!
Kristina B