Customer Reviews for Atlanta Foodmart
(U-Haul Neighborhood Dealer)

Évaluation :

3

They did not have the dolly needed to move. Also, there was a less-than-safe environment when inside trying to rent the truck.

Évaluation :

1

This place is sketchy. Very bad location of town. Gentleman that helped us was rude. There was about 6 people just loitering around the front of the business begging for money. I did not feel safe at all. Still waiting for my deposit to be refunded. Very poor experience. Probably will never use Uhaul again in the future.

Évaluation :

1

Uhaul was dirty, had maybe a ¼ tank gas in it and the tire light was on. The location was unsafe and the vendors did not seem to know what they were doing during the rental process. At the end, they charged me for a stolen dolley that I never even took to begin with. Horrible experience overall.

Évaluation :

1

The whole process was like pulling teeth and I'm upset I chose this location . I feel like I was over charged and I feel like I was treated wrong by staff !

Évaluation :

5

U-haul helped me to make my move possible. Vendor was pleasant to work with. Quicker check-ins, cleaner, & more maintained vehicles with more fuel would improve the experience. Take your own inspections & notes of pre-existing conditions & damage with an option for us to add on if necessary.

Évaluation :

1

Dropped truck off and clerk took picture of my picture through a thick dirty glass. Never did the truck return, I went back the next day and he say my pic was blurry and took another picture and took them another additional day to return the truck, only for them to over charge me and now I'm waiting for uhaul region manager to call me but I have not received the call yet!

Évaluation :

1

This location is in a bad part of town, and the gas station employee made me bring him pictures of the vehicle rather than coming out to see himself.

Évaluation :

1

The staff at this location waited five days to check in the vehicle after I dropped it off, added 58,9 miles to the truck and Crystal Johnson charged me for the extra mileage and the additional days when the truck was not in my possession. Horrible experience on the return end.

Évaluation :

2

I over paid miles (60) only used 24 miles. I put the same gas in that I used. But charged over 38 dollars and some change. Truck didn't have no type of equipment for moving furniture. Two dollies were at sight reserved for someone else. I left the store without a contract. I would to dispute gas charge

Évaluation :

1

Hello can I drop it off as turbo that was the worst part

Évaluation :

5

The cashier on duty was very knowledgeable of Uhaul procedures and check out procedures.

Évaluation :

2

Atlanta Food Mart is a mere U-Haul truck drop off point. I can not compare it to any U-Haul rental or storage location. U-Haul's software program recognized my cash payment and my cash deposit. It shouldn't have directed me to this Atlanta Food Mart, which doesn't refund any deposits. Only U-Haul's corporate office could do so. I was on hold with U-Haul customer service for 50 minutes. After customer service re-routed my call, Tia at corporate quickly solved my issue. I barely got to talk to her, but she seemed very polite.

Évaluation :

5

the guy was really nice and had me in and out of the door in less than 10 minutes.

Évaluation :

1

I returned the unit early, they did not report it in due time and now they are charging me an extra fee

Évaluation :

1

This isn't where I returned the truck.

Évaluation :

2

The fuel tank was almost on E which means I had to immediately purchase more fuel.

Évaluation :

4

During the reservation, the repr should have told me that this location does not have blankets.

Évaluation :

3

the customer service was below average

Évaluation :

1

Everything was great. Til we seen they mentioned it had gas in truck. But didn't have any. I came back inside to let the salesman know. He said ,Just return without any. And when I did. He all of suddenly forgot & said you guys did that. Leaving me to stand there fir 45 minutes to reach an agent to discuss the mishap. That I brought to his attention before renting. So disappointing along with drained from moving 6 hours. Uhaul resolution resolve it with no problem. But he was very rude . Unnecessary

Évaluation :

5

Ramp did not extend, was not able to use and a significant inconvenience.

Évaluation :

3

Generally, the area is not in a great part of town. However, the customer service was good, and the property itself was clean. I would not feel comfortable checking in at night at this location. However, I don't think that means it shouldn't be there since everyone needs to be able to move without having to drive 25+ miles to get a uhaul. I had no problem picking up the vehicle during the day.

Évaluation :

1

Clean your trucks inside and stop cheating people out of a 90 miles

Évaluation :

2

Identify sub-standard practices amongst your off brand locations. No roadside safety equipment in the vehicle. Brakes were soft and steering was loose, vehicle needs maintenance.

Évaluation :

1

Make sure if a renter is going to be driving long distance that they are driving a truck that is not rattling the whole drive and not burning a lot of gas and it is clean. This was the worst experience I ever had dealing with a rental.

Évaluation :

3

There was no drop box so I had to go in and return the key to the cashier. It was in one of the rough areas of the city but other than that it was okay.

Évaluation :

3

This was a replacement rental after my original rental order was not honored; The original rental order was for a 9" van. I ended up in a 20' truck. I am 4 ft 9 inches. I managed. It was an adventure!

Évaluation :

1

System was down when I arrived. Attendant at the pickup location instructed me to go up the road to another uhaul location. Instead I called the uhaul corporate office and completed the checkout by phone. Phone representative was absolutely perfect.

Évaluation :

1

Make sure yuh log the vehicle next time. They wrote the wrong name on my paperwork, then lost the truck after I'd already returned it. I've already been called 3x about a truck I turned in on Sunday... So unprofessional

Évaluation :

2

I had a terrible experience. When I walked in, I stood at the counter waiting for the attendant to finish what looked like a game on his phone then he got to me. He had trouble finding the reservation but when he did the first thing he said was, we don't have the appliance dolly or the pads. Both of which were crucial to my move! As I was moving out of a high rise. So instead of the ease of wheeling furniture down hallways, in the elevator and on the street. We instead had to carry everything!! ALSO with no pads, we were forced to sacrifice comforters, sheets, etc. and still have some dinged up furniture! I reached out to Uhaul TWICE about this inconvenience and no one has offered a helping solution. I'm very disappointed as I am a frequent uhaul renter and this is unacceptable.

Évaluation :

2

The gentleman who helped me was friendly and efficient. However, the location (which was seemingly randomly assigned to me) was much further away than I expected and in a part of town that felt somewhat unsafe and run down.

Évaluation :

5

My issue isn't with the location it was with the actual u-haul people - I was charged an additional $20 for gas, but I refilled the tank before returning the truck as I've done with other u-hauls. The customer service rep was not helpful even though she talked with and the person that managed the u-haul at Atlanta's Food Mart.

Évaluation :

2

Wasn’t the truck I wanted spent A lot of money on gas truck burned a lot of gas almost like it was just leaking out.

Évaluation :

1

I called the location and no one answered the phone. so I went and the guy was acting as if he wasn't able to hear me as I had to scream then he opened the window. he tried to charge the card the card for 100 when it was 73 and change. we received an alert on the account about it. so no I will not be renting from them ever again. the gas was not in the truck, it was nasty and smelled.

Évaluation :

3

Are overall experience was terrible! I chose a location close to where we needed it(which was open and had trucks) .We were sent to another location 30 min away, got there and had no truck, had to wait to get ahold of 1800 uhaul and sent to a 3rd location. Bad Bad experience and no apologies.

Évaluation :

5

The owner was professional and respectful. Very helpful.

Évaluation :

1

Agent wouldn't come out from behind the bullet proof glass to check me - it was a really scary neighborhood. It was pouring rain. Made me take a picture of the dashboard for miles and gas then said I would get an email receipt. I got an email from Uhaul 5 days later saying I never returned my rental truck. The guy never even checked it in after I left. Their franchise should be revoked. NEVER AGAIN!

Évaluation :

5

Everything was good except no hand truck or appliance hand truck

Évaluation :

5

No comment about improving the. Service I recently. The merchant was very helpful....no problem renting or return.

Évaluation :

3

Easy and convenient. Truck was ready at 7 am as promised. Rental location rep needs to be sure to instruct renter to go online to check out the truck before leaving the lot.

Évaluation :

3

the process to obtain the truck took longer than expected. I has provided all the information online when I booked the vehicle and felt I should have been able to get the truck without any delay

Évaluation :

4

Very small and a lot of people outside begging for money and a lot of loitering.

Évaluation :

2

Inform the customer of the costs upfront INSTEAD OF after payment

Évaluation :

1

We had our reservation changed multiple times the day before our move, and we were not informed that the location we were most recently assigned to would be a local corner store. The only reason we found it was because we saw a couple Uhaul trucks in the parking lot. We did not feel comfortable leaving our car at the location which caused us to make an extra trip and use more mileage. The corner store owners did the best they could to help us but they did not have the information about our reservation so they had to get the information from us again. This caused a delay with meeting our movers. We were promised a discounted mileage rate from all the changes that were made to our reservation but we did not receive it. Also, the back door of the truck was constantly sticking making it difficult to close. Uhaul needs to do a much better job of communicating changes in reservations to their customers especially when the customer may be expecting to pick up their truck from a Uhaul center. Also, they need to maintain their fleet of trucks better to make sure rear doors are shutting properly. I have used Uhaul for multiple moves in the past, but after this experience my wife and I are seriously considering using another major moving company in the future.

Évaluation :

4

I needed to switch to a smaller truck in Atlanta and an employee did the switch for me. He was very helpful. In Savannah the attendant receiving the equipment was very cordial and the check-in was smooth. Merci!