Customer Reviews for Atlanta Storage
(U-Haul Neighborhood Dealer)

319 évaluations

645 Shelton Ave SW   Atlanta, GA 30310

(404) 758-8921

Heures d’ouverture

  • Mon-Fri: 8 am–5:30 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Sun: 1 pm–5 pm
Heures d'ouverture spéciales
  • 7/4/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(404) 758-8921

645 Shelton Ave SW
Atlanta, GA 30310

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5:30 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Sun: 1 pm–5 pm
Heures d'ouverture spéciales
  • 7/4/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All good. Left in clean condition. Same as when I picked it up.

Tyler F 
Évaluation :
5

Rep was very sweet and hand excellent customer service! However the truck internal cleanliness was nasty!

Lateka P 
Évaluation :
4

Equipment was serviceable but made lots of noise/vibration when running - just like you get when driving with only one window open. Agent was very helpful and knowledgeable. Location was difficult for me to get to.

James H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karletta E 
Évaluation :
5

Customer service was stellar! Love this location and will definitely go there again.

Corey H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cassandra w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE C 
Évaluation :
3

office was to close at 5:00 pm on saturday; we arrive at 4:50 pm and office was shut tight. we parked the truck across the street in the designated area, dropped the keys in the drop box, and left.

alan t 
Évaluation :
5

The young lady at the front desk was very helpful and very nice.

Samaiyah C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAH D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jammie P 
Évaluation :
4

Great service!

Thomas D 
Évaluation :
3

Better faster customer service

Timeshia D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA J 
Évaluation :
5

The manager was a pleasure to do business with

Bencin D 
Évaluation :
5

I always have a great experience with U-haul. Thanks again

Regina B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M 
Évaluation :
5

The folks at this location are great. Unlike my last FOUR rentals, the truck I reserved was there! At the location where I booked it! CONGRATS, Uhaul! 1 out 5 rentals this fall was an excellent experience. To improve: Clean the cab, especially the cig ashes. Like my last 4 rentals, there's a mechanical issue: The passenger door or window doesn't close properly and the check engine light is on.

Chantelle R 
Évaluation :
2

Make sure equipment is clean and in good working order before renting.

Tommy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naunie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
1

it took me 2,5 hours to get my uhaul which was inconvenient since i was on a time crunch. i had my legs waiting this additional time for me to get to them. my reservation was updated many times, my first uhaul was supposed to be ready for pick up at 8a but was unable to get it. i had to call customer service 6+ times overall. all customer service agents were friendly, except one who sent me back to the call Q after putting me on hold. the first time i called, i had to travel to another location 15-20 minutes away. it took another 15-30 minutes to check in and wait for the storage clerk to hand me the keys. he then pulled out a religious pamphlet trying to talk about politics, religious bible verses and something about the 666 symbol. the truck i then finally received had a keyed lock on it, which i wasn't aware of until i drove to the place i was moving out of. i had to drive back to that same storage clerk for bolt cutters, which he didn't have. so i had to get another truck, which i actually received the text message to pre-check the truck before i left. no windshield wiper fluid. i was charged 2 $30 "safe move" fees plus i wasn't given nearly enough miles to use for my pick up, trip, and drop off so i was charged another $12-$15. it was an AWFUL experience.

Rebecca B 
Évaluation :
5

This location has friendly humans! Unlike the sad failed lockbox pick ups in vacant lots in sketchy places. The truck, however, didn't start the next day. Rescue was fast and friendly and only set my day back bay an hour. Unlike the sad failed lockbox pick ups in vacant lots in sketchy places that stole 5 hours of my time last weekend. Uhal owes me $50 for each of those fails.

CHANTELLE R 
Évaluation :
4

The back of the truck was filled with urine. I had to clean the truck before I could leave the property and begin my tasks for the day.

Davien H 
Évaluation :
5

💯

Veronica H 
Évaluation :
4

The guy was such a big help, they need more people like him. Being a single mom and never done this before, he was a key player in giving information and helping me.

Soncelra B 
Évaluation :
5

William was great!

Carlos A 
Évaluation :
5

Nothing great customer service

TERRICA B 
Évaluation :
3

Atlanta Storage was just a drop off location so they did what they were suppose to do! I have no negative comments about that location.

BRODERICK W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leyan A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S 
Évaluation :
5

Good customer service

GEREMIE N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMELL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael S 
Évaluation :
4

Dionne was excellent. He provided superb customer service and was very patient. He is AWESOME!!! Keep up the good work, Dionne!

LaTasia T 
Évaluation :
5

It was water in the cup holder

Sonja W 
Évaluation :
5

Faster service. Associate who is more knowledgeable about insurance plans.

Timeshia D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melody C 
Évaluation :
3

Nice location. Professional and helpful. Hidden charges were not great though. Advertised $29 rental ended up costing me $103. I drove 16 miles intown and returned the truck with proper fuel levels. Box truck was dirty when I picked it up in the cab, and I should have said something because I was charged an additional $25 cleaning fee.didn't feel like an honest exchange.

Greg G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen D 
Évaluation :
1

Fix your app

Adora C 
Évaluation :
5

The system went down and the employee didn't know what to do. I was helped by another customer who was tired of waiting.

Yvonne P 
Évaluation :
4

Very attentive and informative.

Veronica M 
Évaluation :
5

It was a pleasant experience, everyone was very professional and that is important to me as a customer. If I have need of transportation again I will visit the Sheldon Avenue branch.

Christopher Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwone W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G 
Évaluation :
5

The U-Haul staff member was absolutely incredible. He was extremely kind and so easy to work with. I will be using this location only moving forward.

Chelsea W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvanetta R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Darreun K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin K 
Évaluation :
5

Dyonn was excellent!! He went above and beyond expectations to make the check out process quick and easy. His positive attitude towards all the customers was refreshing. I would hire him away if I had a position!

Arthur L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica B 
Évaluation :
5

Everything was perfect. Deon is the person who helped me and he was very professional and explained everything in detail. Definitely a pleasure to work with.

RALPH A 
Évaluation :
5

Excellent customer service!

Hillard W 
Évaluation :
5

Deon is definitely an asset to Uhaul. Very understanding and a good guy.

Robert R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetra N 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CORNELIUS J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deana B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B 
Évaluation :
5

Owner/representative at Atlanta Storage was amazing and made the process super easy to rent the truck. The App was easy to use and great as well.

Angelina K 
Évaluation :
5

Great experience overall and uplifting customer interactions throughout the process, thank you!

Allen S 
Évaluation :
1

The battery became disconnected while I was driving, took 2 hours for repair to get to me. It appears the last person that worked on the engine didn't tighten all the screws.

Robert H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL R 
Évaluation :
5

Great customer service!

PHILLIP B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TyRonda G 
Évaluation :
5

Nothing. Staff was very professional and efficient in providing service. I highly recommend this location.

PHILLIP B 
Évaluation :
5

Everything was great overall.

Andrew N 
Évaluation :
4

Your employees, both at pick up and return, were very helpful and courteous. Keep up the good work you're doing. Thanks much.

Merlene R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherika H 
Évaluation :
5

The rep who was working in the office had amazing energy. Definitely will use this location again if i should ever move against

Christopher O 
Évaluation :
1

Poor communication lead to me having a 400+ charge

Octavious B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roscio C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasai P 
Évaluation :
5

The man William went above and beyond for me. I was having fee problems and couldn't walk back to the truck to check out the mileage. He told me to just sit and rest and he would be right back. He's very Professional, Knowledgeable and cordial to the customers. There was customers before me when I came back and he answered all of their questions. I would go back to this location again if I have to rent a truck and I will tell other people about this location as well. Thank you for having such a very loyal, honest and personable employee. William, you're the best! 

Sheila T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Great customer service support.

Cristian P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar D 
Évaluation :
5

Ok

Luis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H 
Évaluation :
5

Deon, Is the definition of excellent customer service. His attention to detail , outstanding communication, and all around good natured, was more than a blessing to my family. We entered his location with so many problems and Deon solved each problem one by one with a smile . He helped us in ways that he didn't have too . Deon, we THANKYOU so much !

Laforest G 
Évaluation :
5

When glass. Break clean it up my sister and law got glass and her finger and her butt

Robert H 
Évaluation :
5

What a friendly experience! I was just shocked to see such friendliness still alive in 2022, when things "Seem" so dark. 

Lenora R 
Évaluation :
5

An agent named Deon assisted me. My Uhaul transaction from beginning to end was seamless and efficient. Undoubtedly, five star customer service.

LANDON H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lane D 
Évaluation :
1

Well when the agent input the data he put the wrong amount, and could not get it to stop or get out of the transaction, he typed the correct amount and it took it. Now the problem is that first did go so I'm billed for $103.87. He was to put in $118.87, as you can see I paid both amounts. I have call my bank and they are trying to have you send me back the $103.87. So plz plz help. Thank you.

Monty G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Warren B 
Non les évaluations ont été soumises pour cet établissement.

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