Customer Reviews for Atlas Storage
(Concessionnaire U-Haul dans le voisinage)

345 évaluations

12189 7th St   Yucaipa, CA 92399

(909) 570-0659

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(909) 570-0659

12189 7th St
Yucaipa, CA 92399

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA H. 
Évaluation :
5

Only complaint was I got a notice to pick up the uhall somewhere else. I had to call to confirm the location. I never got email or text of this change. But I figured it out. Thank You.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOLORES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Clean the windshield and windows on truck before renting. They were very dirty.

GERALYN M. 
Évaluation :
5

Perfect transaction and beyond helpful service all with a friendly smile.

MARK H. 
Évaluation :
1

I was booked for 26ft when I got there they only had a 15ft making me do double trips and needing it an extra day

STEVEN P. 
Évaluation :
5

No problem picking up and returning to facility. Would definitely do it again if necessary.

DAVID W. 
Évaluation :
3

We made a reservation on 7/27/2021 to be picked up 7/28/2021 @ 9 AM.When we went to pick up the truck we were to pick it up in a different location! When we arrived there we were told that our order #80613218 " came late 3mins we don't truck availble and were directed to call the place we put in the order! It was frustrating because they hanged up on me 3x. So went back to the place and the gave a bigger truck which of not the budget we had . Another we hired 4 people to help us and the delay made us more spent money ! I was told to call a number to get a discoubt 50 $but was put on hold for 15 mins and I didn't have time to wait longer I had to hanged up!

OBED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONA I. 
Évaluation :
5

Have the trucks on better conditions and clean from inside

MARIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHACE N. 
Évaluation :
5

Everything was ready for us and everyone was very courteous really like the location and the people

DEBRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS S. 
Évaluation :
5

He helped me in a pinch when another local Uhaul outlet failed. Thank you, young man at Atlas!

RANDYL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Rien

MARIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA G. 
Évaluation :
5

Excellent customer service, fast, and efficient.

EVA B. 
Évaluation :
5

Everything went smooth and we safely moved all our belongings.

Richard P. 
Évaluation :
5

The truck was filthy and stunk so bad even in time of COVID I don't expect anything over the top but the truck was disgustingly filthy But office staff that helped me was awesome

KRYSTAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL R. 
Évaluation :
5

interior , was dusty and dirty , just needs to be wiped with damp cloth all else was good , gentleman who assisted me did a great job, will return ,Thank You

MARCO S. 
Évaluation :
5

The whole rental experience -- from dealing with the on-site U-Haul employees to the online check-in process -- was extremely fast and easy. The only negative thing I can say is the U-Haul truck I rented -- a small 8' box truck -- rode like an old tractor; very rough and bumpy. But, I suppose that is to be expected with that type of vehicle. Other than that, I really can't think of anything that could have been done differently to improve their service.

CHESTER A. 
Évaluation :
1

I will never recommend this location again. You charged a lot for less than a day? Please do not take advantage of people's necessity to move a small load because your business won't be blessed!

MARIA G. 
Évaluation :
5

Loved how staff was helpful on picking the right size truck for my needs

JACQUELYN L. 
Évaluation :
5

Employees were very nice and helpful. Everything went smooth from the start to finish.

SCOTT K. 
Évaluation :
3

The pick up was confusing, especially when we set it up as a no-contact pick up. We had to go inside to the counter anyway, and nothing was really clearly marked as the U-Haul section.

Chantaal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le service à la clientèle était génial. They gave the truck on empty. Had to find a gas station as soon as we left. Called and said they gave a 20 $credit for the no gas. Didn't know anything about it until we called 😏.

ROSE R. 
Évaluation :
5

Nothing. Everything went smooth. Very polite and great people.☆☆☆☆☆

LYNETTE R. 
Évaluation :
3

Put 3 gallons of gas in the Truck for approximately 10,9 miles and was charged an additional 10,49 dollars for gas. That suggests there is a problem unless your 15ft trucks only get 3,3 miles a gallon. The gas gauge did not register the 3 gallons of gas.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY N. 
Évaluation :
3

When I rented the truck I was told they closed at 6:00pm. I returned the truck at 5:20pm and the facility was closed. The sign on the door says they close at 5:30pm, due to them closing early I had to go to the trouble of parking the vehicle on the street and going through the online checkout process.

SCOTT R. 
Évaluation :
5

Just continue the excellent customer service!

JIM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Great service!

CARLOS A. 
Évaluation :
5

This U-Haul is the fanciest and nicest place I've ever rented from. Every worker here appears happy and that made me feel good. The staff there goes above and beyond and made sure I had the truck for my move. Thank you Atlas!

HECTOR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian P. 
Évaluation :
5

The entire process was easy. Very congenial staff at site.

Brian J. 
Évaluation :
5

Everything was great everybody was very friendly

glenda V. 
Évaluation :
1

we rented to move a refrigerator and ended up not using the truck. my receipt stated I was charged 55 the withdraw from my bank was 72 for 1 day. this was the worst experience I have ever had and will never rent from you again and will tell everyone not to go to your place of businesses

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ALAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Friendly and professional service. I would definitely recommend this location.

CHRISTOPHER M. 
Évaluation :
5

Thay did a good job thanks😁

Michael V. 
Évaluation :
5

Very understanding of change of plans , helpful, and efficient.

Marcia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Nothing...perfect service and product!

RYAN C. 
Évaluation :
4

Quick helpful and easy “

SAMUEL R. 
Évaluation :
5

Merci.

ASHA C. 
Évaluation :
5

Mention the other services that you have available

TIFFANY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM Z. 
Évaluation :
5

I was very disappointed in Uhaul initially. We ordered a big truck a week and a half before moving and found out the day before that they only had one a fews hours away for us to pick up! We were not happy! Had to cancel and was told we wouldn't get our money back for 5 days. I called Atlas location and Melanie was so sweet and helpful and saved us. We thank them because we would have been screwed having to move out of our place with no truck. So very disappointed!

KENNETH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAREN P. 
Évaluation :
5

Sweep out the box on the truck

ROBERT F. 
Évaluation :
5

Everything was good

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
5

Easy and hassle free pick up and drop off. Personnel amical.

VICTORY A. 
Évaluation :
5

Excellent - took 5 min.!

Michael T. 
Évaluation :
5

Great customer service!

MIGUEL S. 
Évaluation :
5

They gals at the front counter are wonderful!!!

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

We expected to pick up our vehicle via cell phone but experienced problems. Tania dealt with our concerns very professionally and I was pleased with her service.

STEVEN S. 
Évaluation :
5

Wonderful staff and quick rental process!

Melanye C. 
Évaluation :
4

The truck was dirty outside, the tailgate door had a broken cable which made the door very tough to operate and took two men to close. I was charged for a cleaning fee for my doggy foot prints, okay, my fault, but 25,00 $ fee for cleaning should be 10,00 $.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet A. 
Évaluation :
5

Staff was very nice and efficient

George A. 
Évaluation :
5

The 24/7 app is amazing. Don't have to wait for the store to open.

Ignacio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA V. 
Évaluation :
5

thank you very much!

Barton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Excellent customer service! Very helpful and kind. Thank you Atlas!!!

John F. 
Évaluation :
5

My experience was perfect

Paul C. 
Évaluation :
5

The staff was extremely good

Dennis D. 
Évaluation :
5

thank you for everything

Barton H. 
Évaluation :
5

Staff is the best experience I've had renting a uhaul before.

Jessica B. 
Évaluation :
5

The courtesy, thoughtfulness and efficiency of Melissa who waited on us was superior. I would recommend this place to everyone.

David R. 
Évaluation :
5

Very helpful

Jennifer E. 
Évaluation :
5

The customer service was outstanding. Everyone at this place is always so friendly. This was my second time using the uhaul trucks here. Fortement recommandé!

David M. 
Évaluation :
5

Great location and the person that assisted us was great.

James P. 
Évaluation :
5

Very helpful.

Peter H. 
Évaluation :
5

Staff is very friendly and make it an easy process. The facility is nice and clean as well.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharin R. 
Évaluation :
5

When using the app to check back in, the app should direct the customer where to drop off the key. The app is easy, but it's confusing because it's not complete.

Jayme F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
5

It was my first Uhaul rental and Atlas Storage and there employees were so helpful and super nice ! I can't say the same for my drop off point at Mom's Smog it was dirty and the employees were not helpful at all in fact thank God the employees at Atlas Storage told me I could check in the truck via drop box and the app or it would have gone terrible the drop off point but other than that it was an excellent experience !! ??

Jenell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
5

Shoutout to Melissa! Customer service was above and beyond helpful. I wish I knew about this facility sooner.

Terri B. 
Évaluation :
5

The mirrors are VITAL on a large truck and the driver should b able to adjust them. They seem to be locked in place with an allen-type set screw thus discouraging your customer from adjusting them. Maybe someone with the right size allen wrench should go out with your customer to adjust the mirrors for him. Or just make the mirrors moveable like most vehicles are.

David B. 
Évaluation :
5

Lady who helped us was really friendly.

Aaron P. 
Évaluation :
5

Great and fast service!

Jose P. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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