Customer Reviews for Attic Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

N.D.

Évaluation :

4

The truck was in good shape and it was easy enough to find it with mobile pickup.

Évaluation :

3

better marking for where to park and put keys. this was not obvious at drop off site

Évaluation :

1

Truck was parked in a snowbank, covered in snow and iced over. Back door lever keeper wouldn't turn. Needed to thaw it out. Back door frozen shut. Box to pick up keys covered in ice.

Évaluation :

3

The lock box was hard to find. Their signage was not helpful.

Évaluation :

4

Location requested was not available and I was not notified of that until 1 day before pick up.

Évaluation :

5

We had reserved a truck in our town, only to be told minutes before pickup, it was no longer available. Not only was it very maddening the person who called was rude. We were told too bad. No compensation, nothing offered. I will do my best to avoid renting from you in the future. And from talking with others I've been told that that's pretty standard treatment.

Évaluation :

2

The vehicle was parked in a creepy location at a rundown daycare. It was also not the location we requested

Évaluation :

5

This Uhaul site was so great to work with. They were very professional, friendly and helpful. I definitely give this site an A+ !

Évaluation :

5

The customer service at this location is outstanding. There are allot of locations to rent a truck but the customer service is what makes it worth the expense. I highly recommend this company.

Évaluation :

3

I really do not have an opinion of the people at the facility since everything was handled on my phone and no human interaction took place. That part worked as expected and very well. The facility looked a little beat up and parking lot also looked pretty beat up. But that did not impact my experience. The key was where it was supposed to be and the van was in the right place. All good.

Évaluation :

4

Only issue was that the furniture dolly was not in the truck.

Évaluation :

1

The truck leaked gas while i was driving from MN to FL. There was no gassket cover for for the gas tank (the cover under the truck). It was very danger. I didn't see it because when I filled up the gas...the gasket cover where I put gas in has a cover, but the cover under the truck was missing and because is under the truck I couln't and did see and diidn't know that there was no cover. A very nice family flagged me for 10 miles before I noticed them and they pullled me over. I called uhaul and was on hold for almost an hour before someone answered the phone. By the time uhaul answered the phone, it was going to take them another hour or so to send someone to help me. The family that flagged us took my husband to get a cover. The cover didn't fit, it was too big. My husband tapped it and we drove for 3 hours and the tap came off. We drove for 3 hours and called uhaul angain. We had to spent a night in IA until the next day when uhaul will be able to send someone to help me. It is very danger to not have cover for the gas tank. It could had been a very bad turn out. I think that whoever resonsible for checking the uhaul before giving to me should do it correctly. The uhaul also had no windshiled washer at all. My husband had to go buy windshied washer and filled it up.

Évaluation :

2

Email said I would receive a call the pm before the pick up and never did. Unable to reach a person to talk to clarify. Check in process was a nightmare. Reached a representative and it took 1 1/2 hours to finish the process due to kept having problems with the site. Instructions did not say to use Safari browser to use thru the process which would have saved a lot to time. Pads were NOT on the truck! Being 5 pm Sunday I was not able to get them anywhere else. I was able to get another dealer in my town (that I didn't realize was there) to reluctantly give me the pads in the morning due to I was closing on my home in a half an hour and the movers were already there. I called Monticello UHaul to ask to please reimburse the other dealer for the pads and to return my call, but they never returned my call. The whole experience was a disaster and if I used Uhaul again it would definitely be during business hours and not at this site.

Évaluation :

5

Everything went well

Évaluation :

4

I only dropped it off at this location because customer service/ roadside assistance was a joke and I waited 13hrs for someone to come help me and no one was sent

Évaluation :

5

Nice people, it was fine the way it was

Évaluation :

3

My pickup was not as expected, the 24/7 app didn't work for me and the office at my location didn't call to inform me that they actually had truck in different location. I sat in the cold for over an hour talking to techs from uhaul trying to remedy the problem. I spoke with Alexyss who was an incredible help with the situation. Drop off was smooth enough.

Évaluation :

1

Horrible experience, waited almost 2 hours in 9 degree weather once we got to the truck for verification to be done, finally called the local place and she did it manually…..this made us late and we could not then use the movers we had waiting at the house to pack the truck. Never will we rent again, first experience and last!

Évaluation :

3

The online verification app needs immense improvements. The photo taking portion of this process is by far the most frustrating out of any third party photo taking app that I've ever used. Improve immediately.

Évaluation :

5

Little confusing on where to drop off the truck and location did not match DPS. Could use better signage for drop off. But very prompt service and sent information on drop off very timely. Key drop is small for how large the UHaul key ring is

Évaluation :

5

Check in was frustrating and took way too long

Évaluation :

4

The address for the rental office is not the same as listed online. Make that a little more clear and that would definitely help people locate the rental office. Virtual drop off was super slick.

Évaluation :

5

Great service

Évaluation :

3

I was charged for a whole $40 and change for a extra day even though my original recipet said I had till the end of the business day. Turned it in cleaned and disinfectant and full take was disappointed about the lack of transparency could of saved me money if I

Évaluation :

5

Great service, attitude, help and equipment. 5 out of 5 stars!

Évaluation :

3

Confusing setup. Took me a while to find the office.

Évaluation :

2

No well organized, the unit was parked at an off site location, personnel didn't know any specifics about the unit and what tire pressure the wheels should be at, confused about payment process and no one to help with the connection process.

Évaluation :

2

Rental truck was dirty inside the cab and inside the box, it smelled awful inside the cab and I didn't receive the add on items requested, moving blankets or dolly.

Évaluation :

5

Running lights did not work on right side of trailer. Location attempted to fix, but appeared to be a wiring issue.

Évaluation :

3

The 5x8 trailer i rented was dirty on the outside (clean on the inside.) I took a picture of the filth when I rented the trailer. Now I'm being charged $16,05 for a trailer cleaning. This charge is ridiculous and should be canceled.

Évaluation :

5

Merci.

Évaluation :

4

Truck had mud all over it. Back rear tires were beyond what I would call safe. Other than that inside of box and cab were very clean. Truck ran good.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

I would recommend to the next customer if doing contact less pick up not to bother to purchase equipment apparently there is no way to get furniture pads and they did not leave them in the truck but I was charged for them.

Évaluation :

4

Really frustrated!! I used the app for after hours rental. I was supposed to get the code to unlock the truck's key but never did. Try to call customer service by phone and chat and I didn't get an answer until 1 hours and 10 minutes. At this time my rental time was running. The app is not reliable. They should communicate important information via text or email. I spent a whole hour on this location tryin to get my code.

Évaluation :

4

All good

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

I got charged for an extra day rental on my trailer! When I made an online reservation it said "price was for 2 days" !!!! They charged my credit card without my permission!

Évaluation :

4

Online check in is an amazing option. Would definitely recommend!

Évaluation :

2

The online check-in was not working and there were no personnel to ask. U-haul was unable to track my location on my phone, stating my phone had it disabled. I had to quickly install the app to use this check-in and check-out feature. My location permissions on my browser were enabled- but for some reason U-haul website could not recognize my location without app installed.

Évaluation :

5

Don’t pick a location for drop off without asking the customer first.

Évaluation :

1

Not labeled. Drop box didn't allow your key and tag to fit so we used the drop box next to it. Multiple businesses there. The miles you allowed me were from my house to the drop off location. So I rented a truck to move things and got ZERO MILES before you started charging mileage. That is ridiculous.

Évaluation :

4

Pick up location was easy to access!

Évaluation :

5

Travel trailers closer to the store where you rent them from and have someone help put the trailer on your vehicle

Évaluation :

3

Make the key drop off location a bit more apparent(maybe also have a note/sign saying “key drop off for U-Haul”. I wasn’t too sure if I was dropping the keys off in the right location.

Évaluation :

3

Just an FYI I had to pull the trailer out of the ditch that was covered in snow. It took me about 10 minutes to finally get it unstuck.

Évaluation :

2

How about improving my experience that I had. Inconvenience to me as a customer. Due to I scheduled a pick-up in Buffalo 2 weeks prior to my pick-up date and was in formed a day before that the location pick-up place was changed. For the inconvenience I was told that I would receive and discount on my purchase and it didn't happen.

Évaluation :

4

We have rented 4 times in the past year, and found every truck in good working order. The ppl,0 esp Adam, were friendly, professional, and accommodating. And the 4th time, when we needed an extra day, he took care of it. The best choice for truck rental!

Évaluation :

2

Very hard to locate. Address was a gated self storage and u-haul equipment at neighboring property with different address and U-Haul office sign sends you to a third property

Évaluation :

1

Drop off was not easy to locate. Drop off was different than indicated address.

Évaluation :

5

Everything went great will be renting trailer again

Évaluation :

5

Very helpful in getting the trailer attached and tested

Évaluation :

4

Frustrating when you reserve a truck and get told two days prior to pickup that you don't have a vehicle at the location you chose. I had to drive from Elk River to Monticello and back to Elk River the day before my move. Then I had to drive to Montrose the next day to move, passing through Monticello once again. I'm not sure my mileage was adjusted for this extra trip, but I'd like for that to be checked out.

Évaluation :

3

Instead of me driving 30 miles bring to local area. Originally supposed to drive to Princeton or Zimmerman and ended up in Monticello. This was 45 minutes one way drive. I would like to say that the movers, thru Moving Help.com never showed up. Even not being owned by U-Haul, it is connected link.

Évaluation :

1

The drop off location refused to give me any kind of receipt verifying that i had dropped off the trailer and 12 blankets. I hope they followed thru and recorded that the items were returned.