This was the worse experience of my life. Pick up location was changed. I get there and there is no car hauler. Had to drive 2 extra hours out of my way to pick up car Hauler. 3 tires were bald and one of them even had steel sticking out of tire and the light wires were not functioning. Was given $200 discount but had to pay for my gas and wear and tear on my truck. Did not pick up the truck until 350 pm. So I just lost 4 hours of my time I could have used loading. U Haul rep makes me take a trailer off a truck. He then gives us another truck. It took a 23 point turn to get the truck out of the parking location and the fuel was only 3/8 full. It was not fueled up. Drop off location was unknown at the time because the REP could not find the Dunlop st location in BarrieLeo P.
Customer Reviews for Auberge Eldo Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy was absolutely the rudest person ever. Kept trying to touch my moms phone, then wanted to take a picture of her license. So unprofessional.leah S.
Le client n'a pas laissé de commentaire.JOSEPHWAYNE W.
Faster pick up and return processs. Had to give the same information over and over between the initial phone call to reserve unit again at pick up again at return. Also recorded my driver's licence. Something that is illegal in Canada.dean W.
Have change ( money) on their deposit especially when they give cash. Or at lease put into their account by debit..Mensink K.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.TERESALYN C.
Staff was unable to make a contract, we had to do so online from our cell phone in the parking lot. The vehicle was not swept out or clean, cab was very dirty, lots of wrappers and spilled coffee and gross. Check in was difficult, staff was either untrained or uninterested in assisting us.Joe A.
Very pleased would rent there againGary C.
The Owner came out after I unhooked the trailer asking me to back it up into a tight space. I told him that I was not comfortable doing that and he was not pleased with me. At no time either during pick up or drop off did he offer any assistanceStephanie H.
I will never recommend UHaul to anyone. Arrived at the location after having the drive another 2 hours to pick it up the day off because the location I booked a month ago did have my trailer. Arrived and the trailer was not maintenance because it has a flat tire. When asking the location owner if he check it he replied â€œnoâ€ and walked away saying â€œi can't help youâ€ and left to hide in the motel building and could no longer find him. We were leaving to do a cross Canada move so I called HR and was on the phone for 3 hours for them to not dispatch road side service. Went to a local place down the street and we had to pay to get the tire fix. Absolutely ridiculous when you're paying lots of money for something that is broken. Never reserved a call back from HR but they had the time to charge my credit card.Haley G.
Le client n'a pas laissé de commentaire.Keith D.
Over charged me. Sent me to the wrong location. Wasted my time. I'm pretty upset with this U-Haul time. Hopefully next time is better...Johnathan W.
Had a couple of issues but the individual at this location was very helpful. Also the service I received from the Manager Jason Oakes was excellent and made our experience that much better.Rodney G.
Agent went over and above in assisting us in our crisis situation. Very pleasurable and easy to work with. Would recommend to anybody wanting to rent a U-Haul from this location!John J.
Le client n'a pas laissé de commentaire.DAVID N.
Very disappointed location had garbage everywhere also was told I couldn't have a receipt for drop off I would receive a email. I did not use all the kms but when I got home the owner of the Auberge Eldo Inn added a 100 dollar charge to my credit card after telling me I had no charges. Now I know why he wouldn't give my a receipt. BEWARE WHEN DROPPING AT THIS LOCATIONPABLOD T.