Customer Reviews for Aubuchon Hardware #188
(Concessionnaire U-Haul dans le voisinage)

40 évaluations

117 Great Rd   Stow, MA 01775

(978) 938-4018

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 7h pm
  • Sam : 7h30 am à 6h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(978) 938-4018

117 Great Rd
Stow, MA 01775

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 7h pm
  • Sam : 7h30 am à 6h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The van was covered in snow and I had to clean it off. I thought UHaul would have cleared it off. Otherwise a pleasant experience.

KATHERINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abiola O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Very well run

WILLIAM A. 
Évaluation :
5

No change , everything was very good

WILLIAM A. 
Évaluation :
5

Very Helpful and supportive people at u-hail

EDMUND F. 
Évaluation :
4

The return was badly handled: the mileage was incorrect, I was charged for fuel on top of the per mile charge, I was charged for insurance which I had declined when making the reservation. This was a satellite location and U-Haul needs to better train these employees.

Robert D. 
Évaluation :
4

I could not pick up or return by smart phone. The Uhaul app would not work because it could not find my location. My location access was turned on so it is a problem with the Uhaul app. I took 30 minutes to pick up since I had to go into the store.

STEPHEN D. 
Évaluation :
5

Brand new van, clean and ran great. Process was streamlined and the service was excellent at Aubochon Hardware #188

Matthew G. 
Évaluation :
4

Bought product that I didn't use but did not get full credit Better explanation of mileage charged Truck did have maintenance error codes flashing periodically

RONALD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
4

Our location was changed last minute to this location due to another location not having the equipment requested. This location also did not have the equipment but the staff were helpful in getting us an alternative.

DAPHNE B. 
Évaluation :
3

Reservation process was awful. Customer service agent very obnoxious and impatient. Very disappointing.

ANDREW F. 
Évaluation :
1

I was quoted $130 for a 48 hour Van rental that ended up costing me over $230 even though I returned the van after only using it for only 30 hours , washed and fuel full. As a realtor, I consistently recommend vendors that are great to work with, unfortunately your company won't be one of them. Two thumbs down.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
5

The van could have used a sweeping from the previous driver, it wasn't terrible but I swept it myself before putting in my stuff on the dirt left behind. Other than that, it was a great experience and I'll use them again.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry E. 
Évaluation :
5

Great services even called me to asked if I had forgotten a pair of headset in the van.

FRANCOIS G. 
Évaluation :
5

Everything went well. Thanks!

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANAKIRAMA B. 
Évaluation :
4

I reserved one dozen moving blankets. They did not have the blankets. This is an inconvenient discovery on moving day!

Kevin B. 
Évaluation :
5

Excellente expérience

David R. 
Évaluation :
1

15 foot truck was never dropped off, had to use 10 foot truck, had to make 30 percent more trips because of this. The $50 dollar credit promised is nice, but it did not make up for the inconvenience.

EVAN H. 
Évaluation :
3

The back of the truck was dirty and there was unmarked damage on the vehicle leaving me with great anxiety because I could not figure out how to upload my pictures for evidence to the mobile pickup app. The cell service was very bad so it took me 30 minutes to complete the return process because the website kept timing out and I had to retake pictures and answer all the questions three times. I was almost late in completing my return as a result of this and the below fiasco. Also, the directions for where to park the van upon return were extremely confusing. We ended up just parking it near all the other trucks because we had no idea what the directions meant when it referred to something like one row over from the median behind Citizens Bank which was nowhere near any of the other vans. But all of the above pales in comparison to the fact that there was a bait and switch in pickup locations. I was extremely upset that I had booked and confirmed the Acton location and received a random email that I missed that change the location to a place that was 30 minutes from my house adding an hour and many miles to my trip that I was forced to pay for. I would have cancelled had I noticed. A clearer indication that the email represented a change would have been helpful as I didn't realize it until I was sitting at the place in Acton and couldn't get my truck. It made me 30 minutes late for my pickup appointment. And made the whole thing very stressful. Had I known this was going to happen, I likely would have selected a totally different location and/or company. It was especially infuriating because I spent extra time on the phone while booking it to confirm that the Acton location worked (and they do remote pickup and had plenty of lovely trucks on the location when I arrived). I will be using a different company next time. I will also be sharing my experience with others so they do not suffer the same fate.

Rebecca N. 
Évaluation :
5

This location demonstrated what I have come to expect from U-Haul: World-class customer service.

Scott K. 
Évaluation :
2

This rental required I use an application for the complete transaction. The issue was theirs was weak cell service, so it took 50 % longer than it should have. Also, I requested a hand truck and moving blankets and vehicle had neither.

Fred W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Inseop L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryanne C. 
Évaluation :
1

I never received any information so the store couldn't access the key box. It took me 45 on the phone to resolve the issue. Never again.

KALISA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
1

All employees at pickup location were untrained. They didn't know how to get the key out of the lockbox. Couldn't help me so they walked away. Extremely rude. Had to call the Uhaul manager to get it sorted. Very tedious experience, all while out in the 90 degree heat.

MATTHEW M. 
Évaluation :
1

Honestly, this u-haul pickup was the worst service experience in my entire life! My reserved pick up location was changed less than 24 hours prior to pick up to a location an additional 20 miles away. I called to confirm my truck and was told that if there were any issues with pick up the next day I would have to call customer service. Of course, there was a problem! Even though I had reserved for mobile pick up, I was not able to check in online and received a message that I would have to wait until the store opened (which was not for another 90 minutes!). After waiting on hold for 30 minutes, no one at customer service could tell me why the reservation was set up incorrectly. They offered me a measly $50 credit. When an store employee did arrive, he kindly tried to help (even though it was not his job!) and spoke with customer service, and after 100 minutes we finally got the key although this delayed everything else throughout the day. U-haul needs to have an accurate reservation inventory system so they are not changing locations at the last minute. Also, authorized locations (like our pick up location) need to be empowered to help with issues, And a 30 minute wait for customer service (all of the times I called) is completely unacceptable! These negative comments are for U-haul ONLY...if I could give the employee at Aubuchon 10 stars, I would!

Timothy M. 
Évaluation :
1

We did not get any assistance from the store.

Gustavo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina R. 
Non les évaluations ont été soumises pour cet établissement.

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