Nothing. The truck was spotless, a newer safe model and the people that handled my needs were better than any UHAUL I've ever dealt with. I've rented for many local moves and many cross country moves. Thanks for being professional!
Payde S
Customer Reviews for Aubuchon Hardware 189
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location was about 20 minutes out of the way from the location I originally booked at. So it was a bit inconvenient but I was compensated with extra miles to make up for it. There were no public restroom facilities and I had just traveled over 2 hours so that would have been welcome before we set out with the truck. But other than that, the process was smooth, the employees were efficient and welcoming and explained everything very well. The vehicle was clean and in good condition. I would happily use their services again.
SANDRA GExcellent service Provided by all employees at the Center Ossipee location
craig pValarie was awesome!
keith fDisappointed after renting several times for this move. I tried calling in and set up a call back from management but no phone call. Felt I deserved a credit as your location promised us a truck at Tamworth. nH location at Motorsports on Ossipee Lake Road and they never checked in the truck and we had no truck to use that morning causing twice the work as we had to rent a van from Auberchon Hardware
Edmund SOutstanding service. All went smooth and the return was easy!.
Richard Hi was originally scheduled to pick u at different location; however, the person who rented before me did not return the truck. i was able to get on my phone and reserve this and then drive 15 miles to get it quickly, so it worked out fine in the end. it wasn't ideal that i had to make this last minute and longer trek to get a uhaul, trip but the issue was with the customer before me, not with u haul.
Jacqueline bKyra was great,knowledgeable and very helpful
FRED SFriendly, helpful and easy!
Jill BThe rep was not friendly or engaging. I would say a bit hostile.
Gregg MPick up/Drop off was lengthy due to computer problems.
Cheri MVery easy to communicate with staff
Helen MActually. Not happy that I was charged for 76 miles when I only drove 22. Will be calling to rectify this.
Jennifer SAll good!!!
terry bNot so much BS to just to rent this equipment
William WThe location in osipee nh deserves a 12/10 the manager went above and beyond I dearly owe her. Merci.
clyde kI rented a 5 x 8 trailer and although it was in drivable condition, it was definitely an older trailer and very beat up.
Kathy ODropped off with a gentleman named Mike.
Laurel CThe right front tire was low so they promptly took it out of service.
JOHN CThe U-Haul trailer was not correctly installed on our trailer hitch and detached from our vehicle while we were driving. There were no usable D-rings or places to attach straps to hold the contents of the trailer.
Jay SEverything was above excellent in service, cleanliness, and price.
Robert LPerfect service
Frank TRien
Glenn TSlow checkout at pickup. Personnel unfamiliar with software. Drop off was seamless and practically instantaneous.
Frank HVery helpful and knowledgeable
kathleen BThe customer service was great I had a hard time backing trailer in. She came out and moved it for me.
Stephen GYou did great!
Peter VGreat customer service!
Kenneth MNice truck but to much air noise. Glad that I was driving it to Florida. Good people at the rental agency,
JIM SI have used U Haul many times. They have always been been friendly and helpful to anything we needed. I believe there isn't anything they will not do to accommodate a customer. They have all tools to take care of your needs.‼️
VICTOR WGreat group at this location, very friendly and helpful. Dan
Dan PI was taken care of quickly. I believe the gentleman I dealt with was named Mike. Friendly and efficient.
James MThey were very thorough and pointed out an option to save some money. While I didn't use the option I appreciated the option. Got me in and out nice and quick.
Anthony MEasy phone reservation. Phone staff was very nice. When at the store, staff was extremely knowledgeable and helpful. Easy pickup and return. Easiest rental ever!
tom dWhen someone who rents a U-Haul asks to extend there rental, don't rent to another person!
Amanda SAlso very courteous folks.
DONALD FVery Happy!!!
SCOTT AVery courteous and helpful, would recommend them. Best experience ever!
Nicholas DEverything was great.
WILLIAM SNo improvement needed. Quick and very accommodating.
Tom KUhaul had a glitch in their system. I booked and received confirmations for this location. We arrived at this location and our reservation was not in the system. We then got a call from another Uhaul location further away asking us when we would be picking up the trailer. Luckily our friends at Aubuchon were able to provide us with what we originally booked.
PAUL PGreat location, easy drop off, very helpful people, thank you!
James BThe guy who helped me was "great customer service" oriented. The one person who understood my frustrations over the experience of this move and didn't try to justify the changes to my original reservation or treat me like uhaul did me a "favor"
joseph bI was shocked at the price $3,550. I was expecting to pay around $2 500 to drive to Florida. We returned the truck 2 days early and drove less miles than the quote and I was hoping to get a small refund. I was curious we rented a bigger truck that she drove to Iowa back in Sept and we paid $1 800 then.
debra bWasn't clean and I was overcharged
jeremy bBe more up front about the final cost.
brian sIt was an excellent experience. Eric really knew his stuff and was even helping me with the challenges I had at drop off location. I paid for two days rental and two days insurance at pickup. Was told to drop off after hours the next day and there would be directions at return bin, as to how to return online so I wouldn't incur and after hours fee. He said it was very simple and to take a pic of odometer. Excellent service à la clientèle. Je les recommande fortement.
CATHY VI made the reservation for a 15 ft truck for 8 hrs starting at 8 AM. The U-Haul rep told me the store didn't open until 8:30 but that I could self check the truck out online as long as I was comfortable doing it through my phone. I accepted this but when I arrived at 8:00 I found out that the store kept the keys inside so I waited until 8:30 and got the keys. I returned at 4:25 and was told there would be additional charges because I was late. Had to go through the whole story and wait while the clerk contacted U-Haul and relay the story. Finally left without additional charge. U-Haul didn't have the stores correct opening time and key policy.
Robert FHave everyone on the same page
James KNothing really. Easy pick up and drop off. Even got some plants while I was there.
DEANNA TRelocating is quite expensive, lowering your prices would be more helpful
MICHAEL J