Very fast and friendly. Hastle free. Will def use again.
Joseph B.
Customer Reviews for Auburn Express Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A+
Taras B.Great worker there
Michael N.Ian was wonderful. And super cute too.
Sheldon P.S.O.
Reggie S.Honestly Switch Out Your Weekends Saturday and Sunday Guy because he Denied Rental Services to People for ether they Smelled a bit Like Marijuana like that's Legal in the State and Honestly if a Driver messes up or gets in a Accident thats A Win for Yall he will have to be responsible if anything happens so i dont see why he is Denieing service frequently That's you guys Loosing money on rentals. In my Opinion
Gabriel A.Out standing service!!!
Larry B.Knowledgeable, helpful staff, top notch equipment. All good!
Gary B.Everything went smoothly. Cost was as expected. Return of equipment was simple. The only thing I would recommend you change is that you don't open early enough for a rental business. It would be much more convenient for your customers to pick up equipment at 7:00 or 8:00. By 9:00 AM, the day is half wasted.
Derek S.Attendant was helpful and well informed.5 star!
Michael S.I actually had a really good experience. I normally wouldn't take the time to reply to these things but I truly did enjoy the entire experience from the online checkout process (except all the upselling for boxes, dollys, gloves, moving help) to the pickup and then drop off. Very smooth experience and quick to get in and out with the equipment. Would use again, and plan to!
Garrett J.I reserved a trailer online and i needed just bring my car from shop to my home it about two miles away i didn't need the insurance and i said that to person who helped me but whn i got invoice they added $8 for insurance. I sent an email and nobody replied me. It's not honest.
Anton K.Great people!
James L.Pleased with the price, friendly employee
Jeffrey S.The agents were very helpful. I got I needed.
Wayne R.Call or text customer if the truck is not at the location we pick to pick up from
Harold W.Easy, fast helpful.
Alex G.Have better lighting in parking area so when returning after dark, I can see better! :-)
Cheryle H.Friendly and quick! Very clean van as well!
KEVIN J.They helped ever so much with everything that I needed.
kreston W.Not my usual uhaul location, but they made she the location that had the trailer i needed was close and they let me know to make sure i went to the right place. The location has the right trailer for me, and the customer service was great! Fast, painless and personable.
Matthew L.Everything went smoothly. The people I dealt with were professional and nice.
Dorota P.Very friendly staff. Will definitely rent from here again.
Mike H.Make the car trailers/transports more available at more locations
Don H.Keep up the good customer service ..
marria A.Your trailer was not at the facility I had it held I drove over threee location because you sent me the wrong email wasted a lot of time and my gs.
Justin H.Don't be such in rush that you shoo people away because your trying to get to the next customer. Other than that great service.
Alvina L.Outstanding value and customer service. Helpful and friendly employees. I've rented 2 trucks recently. Very happy with the results. Definitely recommend Uhaul.
Scott H.Pick up and drop off went pretty fast, accurate and smooth. Both staff members were nice and friendly.
HUSSAM S.Good job by the employee working the day we rented a 15' truck. Employee had completed the pre-check items and was ready to go when it was time to open. He said his colleague called out, so he was going to be by himself for the day. Good attitude, efficient and courteous. Returning was also easy & efficient.
Cynthia L.Great and excellent ✅
Okechukwu E.Luis at the front desk is very nice and he accommodate my need of a rental truck ..very friendly and professional..
marria A.Keep up the great service!
Russell B.Very solid customer service, quick check in and check out, too.
Kimberly S.It was a quick process renting and returning
Julie T.Customer service was on point. Friendly and helpful.
ALEXANDER L.Excellent customer service.
Monica K.Had a great Experience
JOHN NEWL B.Nothing it was awesome.
Michael G.Ian was great to work with, caring and responsive. He made sure every detail was right. Thanks Ian!
Russell B.These questions do not capture a customer's experience. I was scheduled to pick up a truck from the location by my home. Upon arrival there was no truck and I had to drive to a further location, they would not let me return the truck at the scheduled either. The gas gauge seemed faulty. The tank read 1/4 tank of gas when I picked it up and read empty after 30miles. I used the guide sent to me which suggested how many gallons to put in to get the tank to 3/8 and it seemed to overshoot as the tank read 1/2 tank after that. It was an unfavorable experience. I'm not sure if the availability issue was due to the staff at this location or by originally scheduled location, so I don't want to give the 16th a poor review
Morgan M.The staff was friendly and ver helpful. The location was a Little off of the normal path, as in it was on a different hwy as opposed to the main hey, other than that it was a delightful place experience.
victoria E.Everything was already wonderful and there's nothing more I can think of!
Renee M.I think everything is so perfect and the young man working there has excellent Customer Service:)
Maria V.Excellent service…van was so clean ..definitely recommend them to others
Ajaypal S.The agent that assisted us was very helpful. The previous renter had not returned the keys which set us back a little bit. However he was professional followed through with that renter and got us on the road as quickly as possible. In addition he rate matched another company for us giving us a discount. The next morning I called to let the site know that I was running a bit behind to return the equipment. When I arrived the agent was friendly and received my equipment with no worries. I don't remember his name but he really did make our transaction easy and hassle-free.
Charquinta M.Contactless check out took longer than in person counter service. Was a bit disappointed
BONNIE P.Location hours are a little low, but good overall experience.
Kris R.Waved the $221 fee, but then later added it within an email
Dalton H.The window in the truck got busted out. Somebody stalled a speaker out of the front when I went to drop the car off. The gentleman wanted to leave me Parkette outside until the next day with the window busted out.
DESIREE A.The trailer was hooked up for us, which was really nice
Janell F.Check engine light on and gas cap was off.
Ken Z.The manager was very kind, very professional, very knowledgeable, and very friendly. Overall a great Uhaul experience.
Jonathan S.We received texts from U-Haul that we can check the truck in after hours. We went through the process on my mobile phone to check it in, and when we went to put the keys in the box, there was a note that said mobile check in not available at this location. We called the 800 number and they told us to put the keys in the mom's attic space in the back of the truck. We did as they told us. The next day I got a call from the location, asking when we were dropping off the keys. They said there was no note on file. We won't use that drop off location again.
Billy K.Sent me to incorrect location second time in three months. Very unhappy cost me three hours of moving time.
vince M.Great job - we'll informed, helpful, good to work with. Made the agitation of a move a little less frustrating. Merci!
Robert D.