Customer Reviews for Auburn Express Storage LLC
(Concessionnaire U-Haul dans le voisinage)

385 évaluations

No 2 16th St NW   Auburn, WA 98002

(253) 939-2439

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(253) 939-2439

No 2 16th St NW
Auburn, WA 98002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I kept my things here for 5 months as I moved from Wshington to another state. I was treated well and my things were not damaged. This is the second time I used storage here and would look them up if needing storage again!

Pamela B.  |  Expérience générale 
Évaluation :
5

gates were often open when i was there

MICHAEL P.  |  Expérience générale 
Évaluation :
5

The gentleman went above & beyond to help me through the drop off process. I appreciate great customer service ðŸ' 🙌

REBECCA B. 
Évaluation :
5

Only had one small problem. The sliding lock was very had to use. Either it didn't want to slide or it never seem to line up with slot. Otherwise t this facility was great!!!!!!

CAROL P.  |  Expérience générale 
Évaluation :
3

I gassed up the truck but was still charged for fuel! I am pissed.

DAVID B. 
Évaluation :
1

I had a "guaranteed" reservation. I showed up morning of the move, at the scheduled time according to my guaranteed reservation, with my dad and partner who both had to take time off work to help me move. The employee at the counter said the truck had to go in for maintenance and there weren't any other trucks for me at the location. He gave me a phone number to call....after well over an hour of getting passed around and being on hold, I was told they couldn't get me a truck that day and I'd have to reschedule. A couple days later I show up to pick up the truck for my rescheduled reservation, I explained what had happened to the person working the counter, and they didn't give me any sort of discount.

Anneliese K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J. 
Évaluation :
5

very happy with service will use if needed again

donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGALI RUIZ G. 
Évaluation :
3

The truck had a huge leak in the upper attic area on the driver's side. In a move from Seattle to Spokane, conducted almost entirely in the rain, the leak soaked several boxes, and a couch loaded on the left side of the main compartment. Once unloaded, there were puddles of standing water inside the main cargo compartment.

STEVEN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD L. 
Évaluation :
4

As many times as I have rented U-Hauls I wish I could have had a little grace period before getting charged an extra day.

ROBERT G. 
Évaluation :
5

Nothing. Service was great, truck was there on time everything was perfect second time I rented with this company and I'm always very happy

Bertha M. 
Évaluation :
5

Fill up tank before customer pick up please and thank you! :)

LEIFONO MELANIE N. 
Évaluation :
5

Over the course of a 44 year marriage, we have had several storage units in multiple states, sometimes simultaneously. Your storage facility is one of the best. Easy to access, staff is always helpful, price is right and the move out was easy with the cooperation of your employees. I'd recommend to anyone. We only moved as we bought our last house in CA and will be moving there in the next few months. Merci.

JOSEPH G.  |  Expérience générale 
Évaluation :
5

Our unit was burglarized even though our lock was secured. Not happy at all!

Melinda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solopo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY ALLEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Y. 
Évaluation :
5

No suggestions. All went smoothly and very congenially. Merci!

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN G. 
Évaluation :
1

I was charged twice without any explanation why

Sione M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
2

shove you photo taking online process right where it belongs. You lost a customer for sure.

gary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharain J. 
Évaluation :
1

You guys charged me extra money for not cleaning the van whereas I did. Your customers service man discharged me quickly and later dictuded extra 40 dollars from Please yous should refund me my money, that's a fraudulent act, I called to complain but nobody picked my calls.

Hillary I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jernissa W. 
Évaluation :
5

Nothing, it was great rental experience. Thank you

Laurel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deborah E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke M. 
Évaluation :
5

We dropped off after it was closed.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

The staff member there was great o deal with. She is always pleasurable to talk to.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Impeach Trump!

Bradley S. 
Évaluation :
2

Would not unhitch car from dolly so 67 yr woman with knee replacements had to get down on the ground to un hook chains. Then would not allow me to use bathroom, said I could use portapotty, which had not toilet paper and was filled to top. Then while checking me out, took phone customer's payment. Storage unit not swept out

catherine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Everything was great on my trip from wash.to California. I recommend a friend Thank you again.

Miguel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duarte F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad D. 
Évaluation :
3

When renting whether it be one way or round trip if you don't use the whole time that your alotted you should be refunded the extra. I hurried and got the truck back before closing so someone else could get it due to being called and told there was a shortage on trucks. I am very disappointed on the amount I had to pay.

Angela A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
1

person was rude

MARCI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randi A. 
Évaluation :
1

I rented truck online, came in to pick up keys and ended up not using truck; was told my car would not be charged but was charged anyway. Not very happy!!!

Velda A. 
Évaluation :
4

Add a bigger Sign. I didn't know it was a storage place. Evan was very friendly and professional

BEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anatolii L. 
Évaluation :
5

Moving took a little longer than expected, they had no problem extending rental time.

Salena J. 
Évaluation :
4

Chistian was very helpful and knowledgeable in getting our truck ready! We did have an issue with trying to add a dolly and appliance cart to the rental after we finished the agreement! All in all, it was added and we were on our way ??????

Christpher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasandra P. 
Évaluation :
5

I wouldn't recommend having an on-site cleaning area that the customer could use to clean the interior and the back of the truck to avoid extra cleaning charges.

Kelly M. 
Évaluation :
2

The gentleman who checked in the truck LITERALLY was going to charge me like a 60 $cleaning fee because there was a LITTLE bit of mud in the cab from my shoes and the back of the truck wasn't swept to HIS EXPECTATIONS... I had to take the truck back to my house (thankfully it was local) to clean it up to there "standards" or get charged a fee for a little mud I got cleaned up in TWO MINUTES... Will NOT recommend anyone renting a truck from them for sure!!!

Heather P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
5

Customer service was friendly and got the job done. Just what I needed

Jessie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamal D. 
Évaluation :
2

When I rented the truck for 2 days she hand wrote it on the paper. When I went to return the truck on the morning of the 3rd day, 48 hours later put us into the 3rd day that's how time works, Uhaul charged me for an extra day. When I said I paid for 2 days, 48 hours, the woman doing the billing at the drop off location never called me back. After a few months I just gave up. Uhaul is a rip off lying company. Make sure to stick to your guns and get EVERYTHING PRINTED, VIA THE COMPUTER, ON YOUR CONTRACT PAPERWORK.

Liana H. 
Évaluation :
4

I drove it for 11 miles and got CHARGED for 8 gallons of gas AT A COST OF 5 $per gallon! What a joke! Never using U-HAUL again!

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris S. 
Évaluation :
4

Aucun

Caleb C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mercedes J. 
Évaluation :
3

Make sure the vehicle is cleaned inside and outside before turning over to another renter. In addition, make sure vehicles are ready when scheduled to be. Don't make previous renter's problem a problem for the next renter.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily C. 
Évaluation :
5

Make sure the customer gets the equipment they paid for

Corintha J. 
Évaluation :
5

It was frustrating to be bounced around to different locations but in the end I got a truck...greatly appreciated the effort to make sure I got one.

Randy V. 
Évaluation :
2

My only for Reason for not coming back to this location is the women behind the counter she is extremely rude and unapproachable, almost like we were bothering her being there, I've dealt with this same lady before back in February, she denied me service because she didn't accept cash, only card.. we went to the other location in auburn and they took my cash no problems no hesitations. This location was my last resort as my usual location was out of rentals. So This time I made sure to have a card but she was still very unpleasant very bad attitude. I came back to drop off the key right around closing time she was still there, the door unlocked so I walked in hoping to give her the key as we had requested the truck until 7 but were in fact done by 5 she scolded me not to come in and leave the key in the box I'm not sure how that even made any sense but I did and left. I don't appreciate being treated badly especially as a paying customer l, when I move or need a big vehicle uhual is my go to company but these sort of encounters make it very hard to maintain a happy customer. I ask soley that the staff be reminded as to what customer service is. Thank you!

Beatriz M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan G. 
Évaluation :
5

Keep up the great service!

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Extremely helpful staff at this location, very impressive.

Rene B. 
Évaluation :
2

Girl showed up late to open. Was rude and did not listen to me.

Doug P. 
Évaluation :
1

The clerk was extremely racist and rude to my sister and I. When we called to confirm the drop off she refused to accept the truck without an added fee. When I called corporate to see where we were to drop it off and to confirm that it was not late. She referred us to the same location we called and confirmed the truck wasn't late. When we dropped of the truck the lady was very rude and called us a liar saying that we never called for a drop off. Also that the truck was 2 days late and she would be charging my card over 120 $extra for fees. I had her call corporate and once again they confirmed that I should not be be charged any extra fees. It has been almost 2 weeks since I returned the truck and the same drop off location is attempting to charge my card for no reason. I will never return to this location again.

gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug T. 
Évaluation :
3

Portapotty out back was truly filthy.

Lureen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

illya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavern W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyressa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lois B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudi S. 
Évaluation :
5

Patrina was very helpful. She was nice and explained all of the charges regarding the rental. Awesome representation for Uhaul she didn't stop smiling!

Kara K. 
Évaluation :
5

Everything was on point, THANK YOU

patricia Z. 
Évaluation :
4

Trailer clean I, not so out side.

roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam F. 
Évaluation :
5

Excellent experience !

CHUCK H. 
Évaluation :
2

Didn't open until 9:00 and was already closed by 4:30 when I returned the rental. Store hours are listed as closing at 5:00. A small operation compared to the other sites I've been to. This site was chosen as being the closes to my home.

John M. 
Évaluation :
3

When suggesting a drop off location, the customer service rep should have clarified the location dropping off the truck was closed for the day. It was confusing as I rushed to return the truck before the hours of operation to only arrive to a location that was closed for the whole day. I called customer service to ensure the proper instructions for returning the truck and rented equipment.

cece S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
1

I went to pick up the truck after I gave a deposit showed up they did not have the keys had to use a smaller truck. Was told the truck had a 1/8 of a tank so I would be charged if it did not come back that way. Got to the truck it was on empty. I was asked to go out of my way and return the truck to a different location than I picked it up at further from my house. All in all very poor service.

sean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
3

Fuel gauge showed empty at the time of pickup

Tadas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

The service was timely and the employee assisted to his very best.

MATTHEW A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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