The ladies working this location were incredibly friendly and helpful, and made sure I had a great experience. I will absolutely be doing business with them in the future, for both storage and uhaul needs. Could not ask for better service, absolutely above and beyond
Connor S
Customer Reviews for Auburn Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was the worst experience I've encountered with Uhaul. "Uhaul you should not contract with this company giving you guys a bad name" Upon getting the van I nearly waited 15 minutes for staff to become present. Then once getting the van there was an over powering smell of a wet dog that lingered through the vehicle clear into the bed of the van. The bed of the van was all muddy and dirty. Huge hair balls were left all through the van. There were food droppings on the floor in the cab of the van. The windows had been tampered with (the sealing had air coming through) Before even being able to transport what I needed too the van required a huge deep clean and being the seats were cloth there was no way of removing that smell. The van was disgusting and it certainly gave Uhaul a bad name. To say the least I'm very disappointed in this representation of the company and had a horrible experience!
Eric RVehicle was well used with over 160 000 miles on it so it's getting a little worn out. Transmission shifts sort of hard. Thanks
Greg GMake sure the speedometer was right take a pic I wrote the miles down and got charged for 30 extra miles
Randy OOutstanding customer service from Navia. She is a real professional and showed why I continue to use U-Haul.
Carol PThe driver's compartment was dirty, with what appeared to be spilled soda everywhere. There was a muddy paw print on the windshield, right in my line of sight. There was something else on the windshield, too. My guess is tobacco spit. It was disgusting. The cargo area was clean, though.
Paul SJessica was absolutely wonderful. Great to work with will rent from there again.
Roxann WThe person that checked me in was rather irritated, rude, and not excited at all to help me. She even reprimanded me for being 5 minutes early (which, frankly, is unheard of) from our reservation time. Our vehicle also didn't come with any of the requested pads. Perhaps if the employee was better I would recommend it, but it was a very sub-par experience.
Tyler GI ordered pads and a dolly. This location doesn't carry either and I was not informed before arriving.
Lois BMy rental was supposed to be at the Auburn market. When I went to go to pick it up they said that the gas tank had been drilled and drained last night. Auburn is going down hill for sure. I didn't get mad and you found me another location when I got there someone else said that they were me and they were checking out it shouldn't be that simple to just say they know me! Not having availability at the first place added on to my day. The back of the van was messy I cleaned it. The girl at the second location was very nice. I am glad that I made it there before someone took my van in my name! I really like the van for running errands I will use it again hopefully next time without the issues. Highly recommend locations where the rentals are locked inside a gate in Auburn. I know that isn't always possible but between catalytic converters and gas this place must be costing you a lot. Have a nice day.
Seth CThe attendant was very clear and thorough with the information she provided. She was friendly and helpful. The website worked perfectly to reserve and return the vehicle. However, I did not get an email confirming the return process was complete.
Katherine MGood experience
Tobi IVery friendly, helpful and professional service. Thank you so much
diane wReturned wirh 1/2 tank of gas just like when we rented it.
Glen AIt worked out great
Alan FGreat people in there!
KEN SThe truck was missing key lock on driver side.
FRED MMargarita and Noah were a pleasure to work with.
Tonya KBad experience and especially the person who help me. And they keep charging my debit card. Pls stop charging my debit card…….
Michelle ANeeded just a small truck for the day to help some friends. The rental site was uncrowded, process was easy and quick and Noah was delightful. The price was good and just what we expected to pay. This UHaul site and the friendly help we got from Noah made for a great start to the day.... because moving sucks! Will definitely return.
Carolyn PThe representative at this location was friendly and responsive and took great care of us when we picked up our truck yesterday! 10/10
Susan PThe man helps out is very good customer service and very friendly and explain everything well. Well done ✔
Menker MI picked up the box truck with empty tank. I alerted the manager at the location and he said he was going to put a note in there. However, my receipt is showing that I was charged for gas. This is very inconveniencing me.
EDDIE NVery helpful and work with me for what I needed.
theresa sThe truck was a mess. Also, the truck was padlocked and I had to drive an extra ten miles to bring it back to get the lock off. This was added on my bill AND slowed my move down. Not going to this location again.
Liisa PFront desk was very efficient. This was a last minute decision to rent a truck . It was nice to see that they were open Sunday. Will use again for sure. Thanks
Ronald SEverything was very streamlined in the checkout and checkin process. I think you guys are doing a great job! It's been one of the fastest processes I've seen in a long time since I last rented!
RYAN CDid not receive blankets or hand truck. Back smelled like vomit.
John TNo I had the worst experience with the u-haul I've ever had I bring in many of you halls and go cross country this one was dirty even the back end was dirty I was charged for pads I never had one of the worst experiences I've had with you all
Robert PThe van had a wet mat with mud
Raylene WThe truck I rented was filthy dirty and had not been cleaned in a while. It smelled bad too and a dog had obviously been in it because there was dog hair all over the seats. There was dust and dirt on the dash etc. With COVID I would think this would not happen. There is no way this was sanitized. If I had not been so desperate to pick some things up I would have not taken it.
JENNIFER MFriendly, professional staff, with CORVID19 awareness. Van was clean and sanitize after I returned it so I'm confident it was.done prior to my rental. Yes I would probably go out of my way to use this location if resources were again needed.
Robin WAuburn storage was great however uhaul is the worst company for rental trucks and I will never use them again. The customer service is absolutely the worst. I'm still waiting for a response from uhaul management. Rented a one way which was 50$ more then intown (if I took it back to the same location) I paid the extra because I had work that Monday and couldnt get back for the return. Uhaul schedule called 1 hour after I picked up and told me I had to return it back to the same city it was another 30 miles to do this and then they charged me the extra miles to take it 30 miles back to them. I would be charged a extra 100 to take it to the original destination I originally chose.
Janice RLittle faster time for checking in.
Rosalyn BFix your software. The local representative was intelligent, skilled, and committed. Your software rendered her unable to book the truck. I saw this with my own eyes. Does U-haul want to be complicit in establishing a society paralyzed by stupid computer problems? I'm a software engineer... I can help if you are interested, just let me know. At any rate, our move went perfectly... once we had the truck.
Greg LAmazing staff at this location. She went above and beyond to make my moving day a breeze.
Alex HVery nice lady handled our turn in. We were called to bring it there because someone else needed our certain sized truck. Was easy to do for us.
BRANDEN KThe guy working behind the counter was nice enough, but I chose this listing because it was "guaranteed availability" unlike the other "limited availability" listings. Apparently I was 13th in line for a reservation that he simply couldn't fulfill. He offered us a $50 refund/discount and said our truck would be ready at another location. We asked about dollys and pads, he said not to worry, they'll have them there (they didn't, we had to go to a 3rd location). Also.... I still haven't gotten my $50 refund.
Amanda BAdd more vehicles
Charles DI originally had a 20' truck reserved at the Uhaul location on Rainier Ave. in Renton. They didn't have my truck when I got there and hadn't informed me at all prior to my arrival. Then, they couldn't find any other 20' trucks or even 26' trucks in the local area, telling me the best that they could do is a 17' truck, and it's in Auburn. So, already upset, I drive back down to Auburn and find that the place I was told to pick up, Auburn Self Storage, is not open until 9. So I then stand around and wait, calling uhaul customer service who informs me that there's nothing they can do, I just have to wait. Finally someone shows up to open the place at 9, and we get going on the contract. By the time I rolled out of there, it was almost 9:30, two hours later than my scheduled pick up time!! And to top it all off the 17' truck was too small, like I knew it would be, hence the 20' original order, and I couldn't fit everything in one trip. All in all the absolute worst experience I've ever had with Uhaul.
Justis TThis 4425 Auburn Wy N location was fine and the lady working there was very helpful, but my experience with U-Haul was miserable. First, I showed up to pick up my truck at 9:00am and was told that my reservation was cancelled, but I was never contacted with this information. So the attendant contacted U-Haul to find me another truck, she was told that another location had a truck for me. I went to the second location and was told they wouldn't have a truck for me until 6:45pm that evening, which would not work. The attendant (also the owner) at the second location said he contacted the traffic department on his computer, but made no other effort to help me. He never got on the phone or anything, just sat and stared and his computer for 15 minutes until I left and went back to the original location, because they were kind enough to call me and let me know a truck had arrived that I could use. This experience and the poor customer service at the location at 5110 Frontage Rd NW was less than helpful and will be a big reason I avoid using U-Haul in the future.
Jesse JThe lady in the office gave me a horrible service while i was being nice and plite to her. She kept asking me contact my insurance and wanted me to purchace the coverge from her. And she even asked me to give her the receipt from gas station. Horrible experience and will never come back.
YI WHorrible customer service. I was told I had to pay for insurance at that location regardless. The truck had wiper arms that were bent to hold pressure instead of being replaced -so they were ineffective and unsafe in the rain. Horrible service I will not likely do buisness again with Uhaul
WILLIAM Wthe truck was scary to drive not maintained at all bad steering issues and almost no oil in it.. windshield wipers where broke as well. The lady that rented it to us was very nice.
Deva rIf I were Uhaul I would not allow this location to represent me. The lady who runs this place is extremely rude and has no customer service skills. She was not there when I showed up at the time I had arranged to pick up the truck and then she got really rude when I told her I was unhappy about her being late. She all but called me a lair. If I ever need a truck again and you send me to this location I will find another company to rent from.
BRADLEY BI called the 800 number the guy screwed up my reservation info. The cab was filthy. I had to sweep the back out before I used it. The staff Auburn way was awesome!
JAMES VTHE WORST CUSTOMER SERVICE ANYONE CAN GET! IT TOOK ALMOST AN HOUR TO GET CHECKED OUT BECAUSE THE RUDE EMPLOYEE KEEPS TAKING PAYMENTS FROM PEOPLE WALKING IN FOR THEIR STORAGE UNIT, AND AND EVEN ASKED ME TO WAIT OUTSIDE WHILE SHE HELPED OTHERS CHECKING IN! WHEN I TRIED TO USE THE COFFEE MAKER, SHE SAYS' "ONE CUP PER CUSTOMER, THAT'S MY OWN MACHINE I BUY THE COFFEE MYSELF AND BRING IT FROM HOME!" MAYBE HAVE A COFFEE MAKER THAT'S THE EMPLOYEES IF IT SHOULD BE FOR CLIENTS WAITING 30 MINUTES TO GET CHECKED OUT! COMPLETELY HORRIBLE SERVICE, OBNOXIOUS WAIT TIME, AND COULD BE SO MUCH BETTER!
ANTHONY WThe woman who runs the site was fantastic! Even with all of the customers coming in she was able to service everyone with a positive attitude. Extremely helpful. Definitely deserves to be congratulated for a job well done.
Tammi CGreat, friendly staff at the Auburn location! This made my move much easier and less stressful.
BRANDON SThank u so much ,, uhaul.com..we are greatful to your service. Everyting . Is excellent..
DHAN AI requested the the rental of furniture pads and was told that site did not carry them, I cannot move furniture without furniture pads.
Robert RGreat experience!
JACKIE DNothing, I actually received much better service and a better truck than my last visit to a different U-Haul provider.
Mark SThere was a picture indicating what damages would cost what on the uhaul. At first i felt fine not getting the insurance but changed my mind. If I was shown this initially I would have not hesitated one bit. It might be helpful to show the picture while mentioning the insurance.
Amira Epin point the nearst gas station for fill upon return
Edward GWonderful customer service - went above and beyond to help us with the problem with our last uhaul rental. We will rent from her again!
Theresa BThe Customer Service rep was excellent. Very friendly and courteous.
deborah gfantastic help, friendly, very clean, knowledgable. definitely recommend to anybody.
SANDY K