Évaluations des clients Augusta Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Augusta Self Storage

Cote générale :

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WALTER A. | Expérience générale |
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Someone always available to assist me.

DANIEL B.
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Everything went well!

Sheila C.
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Le client n'a pas laissé de commentaire.

Katherine Y.
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Only good thing about this location was close to final destination. Hard to believe U-haul makes any money!!

Kristi A. | Réservation |
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This is an "unmanned" location with no one on-site to help customers. The number posted on the door routes calls back to U-Haul customer service, who has no idea what's going on here. Awful experience

Joshua S.
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Le client n'a pas laissé de commentaire.

Carlaine S.
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Employee still in training, but was polite and assisted however she could.

James M.
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Trucks should be accessible at more than one location.

Susan S.
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The person there was very helpful. They did not have a good selection of boxes, but that did not seem to be their focus.

JOANNA D.
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Employee was awesome! Very friendly and knowledgeable. Cared about our experience.

Lynn M.
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This is the second time I have used this location. Both times the staff was minimal. The first time, I was 15 minutes late for pickup of a trailer and the help to lift the trailer had already left and this time, the person told me the mirrors could not be adjusted! I only went here the second time because UHaul called and changed my pickup site.

JACQUELINE H. | Réservation |
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Sarah is an Amazing Lady. We were treated with the utmost professionalism in representing the company and so very personable. Her patience is impeccable. A disaster turned into a Victory 🙏🏽

Sydney L.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Mike R. | Réservation |
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Storage facility was clean and staff was friendly, good location for us. I was a little disappointed that this facility did not acknowledge our free month for a one way uhaul rental.

Raymond A.
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The office personal was very helpful and friendly. Thank you

ASHISH P.
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Le client n'a pas laissé de commentaire.

MR. LAWRENCE D. M. | Expérience générale |
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Lighting could be improved, possibly requiring only that the light bulbs on the exterior be changed

Scott A.
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Le client n'a pas laissé de commentaire.

REINALDO B. | Expérience générale |
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Great place would be better if it was accessible later hours though.

Narada O.
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great location,the woman who assisted me was very kind.

Henry D.
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Experience was great, the manager is beautiful inside and out I will recommend this location to all my friends and family

MEREDITH B.
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clean equipment very lovely young lady assisted me her name was Nadia. This will now be my go to for trucks and storage.

Heather H.
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Nadia was very helpful the day we came to pick up the trailer that we rented. Beaut

Bridgette J.
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Le client n'a pas laissé de commentaire.

richard W.
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Le client n'a pas laissé de commentaire.

james M.
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I can not say enough about Nadia's professionalism. She is a very pleasant individual. She guided me exactly where i needed to back my vehicle and she attached the trailer for me with no issue. She made sure all the lights worked properly and that the trailer was secured. The office is very clean and neat. This is one of the best locations i have used.

darren E.
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nice convenient location

Zach B.
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I can't recommend anything to improve this location. The manager[Nadia] was friendly she made the whole process quick and easy, when you remember the name of the person who helped you the experience is either really good or bad,luckily for me it was a great experience

tajuana D.
Évaluation :

Nadia was very friendly. She was very helpful, she explained the whole process and the value of the safemove insurance. She made sure that we understood exactly what we were paying for and how the uhaul charges worked. I cant say enough about how good my experience with this location has been. I would rate this location with 10 stars if i could. I've rented from other locations but this was by far the beat experience I've had.

Nadia S.
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Attendant and I shared the same name and she was awesome

Don H.
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When I arrived the equipment was ready, the trailer was secured to the truck. The representative was really easy going & understanding of my time constraints. I would say more uhaul signage is needed near road its easy to miss

Tiara G.
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Nadia is awesome. This was my first time renting a truck from uhaul. She explained pricing, moving equipment and what I could expect my full charges to be. I had a few questions she answered them and gave me cost saving suggestions. I now know that via the movinghelp.com website I can schedule help that will definitely help me during my next move. if you're looking for great customer service and a good atmosphere I will recommend this location.

maya B.
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I needed to rent a dolly to complete my move after going to 4 other uhaul locations with no luck I came here Nadia was very friendly and understood my frustrations the process was super easy

Bianca W.
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The representative was friendly and explained the process of getting moving help for my next move

maura G.
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Nothing needs to be changed my husband and I had a good experience

Takeila S.
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I have used this location for storage and most recently to rent a 10ft truck. The facility is well organized and clean. The rental process was quick and the manager is always friendly which makes moving easier. The location is right off of Washington road very close to skinner mill road so location is prime. Will definitely recommend to others. Keep up the good work!

danita H.
Évaluation :

I spoke to the manager Nadia upon getting my rental she discussed past experiences where customers would bring the truck back on E and she told me verbatim all it takes is 8-9 to put it at a 1/4 tank...when she gave me the truck it was almost on E .....she told me to put it how I got it and I put it to where the miles left to E wasn't even showing anymore....yet I get penalized for something I didn't do (returning the truck on E) ...she stated the gas was almost on E and I didn't return it that way by any means...I've never had an experience like this at any Uhaul location. They cheat you out of your money and they definitely don't explain things clearly at all. THEN try to make you feel incompetent by explaining what a quarter mark is when clearly I drove a car there so I know what it means. I will never recommend this location to anyone.

Faith B.
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Le client n'a pas laissé de commentaire.

mike H.
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This is my second time using this uhaul. Nadia is very nice and she makes sure any and all questions are answered before you take off. I even rented a storage unit here. The whole process was very easy. I will recommend this location to anyone looking to rent a truck or store items.

MATTHEW P.
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Good location was close to my home

William A.
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Good customer service

Christopher M.
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Representative was really helpful

Veronica D.
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even got storage here good experience

Alexis C.
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Uhaul representative was very nice I was about 2 hrs late for my reservation she changed my pick up time and made sure the truck I needed was available

Shaquan G.
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good service

Brad H.
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fast service customer service was good as well

Prakash P.
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I had a good experience quick process

Tyson R.
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Good customer service I will return

Turner D.
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Great customer service

Julius M.
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Manager was nice she did give me the opportunity to sweep the truck out before I was charged 25.00 for leaving it dirty

Lemuel J.
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Attendant was friendly very quick process

Nizamull G.
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Nadia was very nice. Location was clean and truck was clean as well.

liz C.
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Awesome experience! Representative here had no issue connecting tow dolly to our vehicle. Even showed us the proper way to connect the tow dolly.

Matthew I.
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Nadia was awesome. She went above and beyond to make sure my experience with uhaul was good. I will recommend this location to everyone. very very pleasant

Matthew K.
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Yes it was convenient and attendant was nice, however the equipment is located in a dirt lot and the tow dolly needed service particularly the ratchets for securing the vehicle to the trailer.

Jazmin A.
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last minute rental but the manager was superb the customer service here is always awesome

Linda B.
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Nadia was amazing she made sure I understood what my charges were and even recommended cost saving solutions

Dee'AL H.
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Great experience even rented a storage unit here keep up the good work

Sonya W.
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Le client n'a pas laissé de commentaire.

Alfred R.
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Manager was very informative she made the whole process super easy

Jeremy A.
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Manager (Nadia?) was awesome. I didn't have good reception on my phone, I had selected mobile check in she came outside and did the while process for me and let me know the benefits of safemove insurance. She was great.

BRITTANY M.
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Extremely displeased with customer service when I returned the truck. I did not receive a greeting back when I arrived after greeting the employee, when I asked was there anything else that I needed to sign or fill out I received a response of "ummem" with no eye contact while the employee was walking away, and when I called to question the extra charges I was told that nobody rented a truck from them this weekend. My rental was from Friday at 12 noon through Saturday at 12 noon. So I called billing. I will never rent a uhaul again, or recommend them.

Hailee M.
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Nothing. Manager is awesome!

Elizabeth H.
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The ladies did an outstanding job of explaining how the process worked and even suggested some cost saving options. I hope to never move again, but if I had too move again, I would return to Augusta Self Storage. They had what I needed when I needed it.

kathleen W.
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Le client n'a pas laissé de commentaire.

Amber A.
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Nadia was very helpful and friendly i came a little early for my 9am appointment she didn't mind at all. i usually never get the safemove insurance but once she explained the benefits to me for just 28.00 i couldn't not get it.

kathleen W.
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Le client n'a pas laissé de commentaire.

valnesha S.
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Manager here is awesome. I came in after 5:00 to rent (office closed

Willie B.
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Manager was very knowledgeable. The best experience I've had with renting a truck with any uhaul I've used.

Christopher W.
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It was closed when I arrived to drop off the vehicle

Shelly P.
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Le client n'a pas laissé de commentaire.

Alex C.
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Le client n'a pas laissé de commentaire.

William N.
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Nothing , the experience was good very friendly and helpful we are familiar and will definitely use again if needed .

Sam M.
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Le client n'a pas laissé de commentaire.

Phillip L.
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Le client n'a pas laissé de commentaire.

dustin P.
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Two women sat and gave me no direction where to park the trailer and uhaul. Once I asked they just pointed where to go they did not take me and show me the area. Basking up the trailer Into there tiny area is very difficult and they did not help

Jennifer A.
Évaluation :

Very quick process!

Craig W.
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Proprietor was fabulous

JASON C.
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They didn't secure towing trailer to truck so when a vehicle was load on the auto hauler, the front of the trailer shot straight up and nearly ripped the whole end of my truck off. I had a half loaded car on an unsecured trailer that was extremely close to damaging my truck. If you're going to tell a customer that by law you have to hook it up, then at least hook it up securely. Completely my fault for not double checking, but it led to a false sense of confidence and near calamity. I don't check to make sure that a mechanic tightened the oil plug or tire lugs and I don't believe U-haul should be telling people that they have to hook it up by law and then send them on their way with a false sense of safety, when a simple communication to the customer could have avoided an unnecessary loss of life or property. I also believe that I was overcharged for a 4 hour car hauler @ $89. Not only will I probably never use Uhaul again, I plan on going out of my to make sure that all my friends, peers, and family never use it either.

Victor R.
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Le client n'a pas laissé de commentaire.

Harry H.
Évaluation :

Nadia was very helpful to me on the day of the rental; I originally requested a 10' truck but that was not available; only a 15' truck was available at two locations closer to my home. She was able to locate the desired truck for me and her efforts were very much appreciated.

Janice T.
Évaluation :

Gate was open. No security access.

JULIA D.
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The employee was not able to assist with the trailer and assistance was necessary to back the trailer into place. Luckily, another customer came along that could assist me in parking and releasing the trailer from my vehicle.

CEDRIC P.
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Le client n'a pas laissé de commentaire.

William N.
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Le client n'a pas laissé de commentaire.

Terry D.
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Le client n'a pas laissé de commentaire.

Hannah H.
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Check for ants. Don't schedule drop-off location when told not to. Also, if you do, please don't schedule for a non- after hour location.

Terra W.
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Customer service was awesome!

mary S.
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Le client n'a pas laissé de commentaire.

ASHLEY H. | Premières impressions |
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Did not get free month

John W.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Jesse W.
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The trailer leaked and ruined my wife's parents wedding furniture 65 years ago, how do you fix that? Uhaul you can respond if you have an answer!

Steve K.
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Le client n'a pas laissé de commentaire.

Michael A.
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Le client n'a pas laissé de commentaire.

Sherice C.
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Everything was great! Ive always chose UHaul for my moving needs and will continue to do so in the future! Thank-you Donna!

LEROY L.
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Le client n'a pas laissé de commentaire.

Hyperion S.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Great service, very happy

MARTIN S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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