Évaluations des clients Autauga Station Store All

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Autauga Station Store All

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Louie F. le

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Everything was good UNTIL drop-off at Tar Heel in Murphy, NC. The agency was not open so I called the number on my invoice and spoke to a female representative. She stated that according to your records the site was supposed to be open and instructed me to leave the key and invoice in the drop box. I asked if I would be charged an extra day for being 15 minutes over and she assured that I would not be charged. Yesterday I received an email informing me that I was being charged for an extra day to the tune of $59.13. Needless to say I want to appeal this additional charge!

wayne J. le

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Nothing, We have used U-Haul and other rental companies several times over 40 years. Regina was the best experience we ever had. Very attentive and thorough. I will use them and recommend them every chance I get.

Linda N. le

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Le client n'a pas laissé de commentaire.

Jessica C. le

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I asked to keep the Uhaul an extra day, but it had already been rented out to another customer even though it was not available on the lot. Upon returning the Uhaul at 5 PM on 8-30-19, I again asked if I could keep the truck as I was not finished moving. She told me someone was picking it up in the morning. I was then charged an extra day for the Uhaul. It is documented I returned it at 9:30 AM on 8-31-19. I could have used it overnight and actually returned it in the morning. At this point, I now have to rent another truck and pay another rental fee. I'm hoping I can find another company I can use. This is TERRIBLE service. I've used Uhaul twice and had bad experiences both times.

Ruth K. le

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Le client n'a pas laissé de commentaire.

Sherain F. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Very nice!

William T. le

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Le client n'a pas laissé de commentaire.

Lewis D. le

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Truck windshield was filthy. Truck had a skip & not running properly (check engine light on). Truck had a very loud clunk in the front end & swayed going down the highway. It needs service. I informed the drop off location.

Valincia R. le

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Haven’t moved in yet

BILLY P. le

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Le client n'a pas laissé de commentaire.

John J. le

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Regina was very helpful, courteous and friendly.

ROBERT E. le

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Facility would not let customers use the dumpster which would have been a helping factor for me to keep my locker. I use my storage for work and was a huge inconvenience to have to carry away garbage.

DEBORAH B. le

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Awesome!

Malcom M. le

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Total uhall scheduling aND pick up experience Was horrible. First location in montgomery al Was a total disaster. Could not anyone to Answer phone to verify a 15 foot truck. Called most of Friday 12/21. No answer. Called schedule phone #. Rescheduled at Herrods gas station prattville al for a 26 ft. Did not need this size, but was told only one Available. Arrived at Herrods and was advised The vehicle had not been returned and no One could be cintacted. Then was advised to go to uhall location on south hwy 31. Manager Called that location before I left her rods and verified he had a truck. Upon arriving at the south prattville location, I was adv used he Had no long hall vehicle. He contacted Uhall location on McQueen smith road and Advised us to go there. We finally rented A 20 ft truck there. If anyone actually read this, I do believe it is the most disturbing and disgusting experience anyone could have Been through. I will never use uhall or recommend uhall to anyone. I have rented uhall trucks for years and thousands of miles.

DELAND S. le

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!

Octavia B. le

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Le client n'a pas laissé de commentaire.

Greta N. le

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Le client n'a pas laissé de commentaire.

MORGAN B. le

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Great storage facility!

ANN S. le

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As far as I am concerned there are no needed improvements.

Micah W. le

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Le client n'a pas laissé de commentaire.

wendy M. le

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Boy am I glad I got this survey. Once I arrived at the location and walked in I was not acknowledged for at least 5 minutes before I was asked how can I help you. I literally had to call the office using a private number to distract the lady that was inside of the office on the computer. That’s when she asked can she help me. Other than that I would have still been standing there. There was no one else there to be assisted so it’s not like she was working with someone else. I am a Retail Sales Manager and know that’s not how you treat your customers work, especially if you want them to use your establishment again. I’m sure that this is just another survey that will not get any attention but I would never treat my customers the way I was treated there. Signed, I will not use this location again. Thanks but no thanks.

William W. le

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The pads were dirty and wet.

Travis M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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A+

Charlotte N. le

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Le client n'a pas laissé de commentaire.

Terry R. le

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Be sure the customer knows how to hook up the trailer properly before they leave the site.

evin A. le

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Didn’t check their inventory and got letter from uhaul saying not returned. Was dirty, trailer lock to hitch was hard to turn.

kevin B. le

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Le client n'a pas laissé de commentaire.

ANNELLE S. le

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The original pick up location and time would have been much more convenient for me. UHaul changed both less than 24 hrs. before my move. I was not contacted prior to this change.

Daryl M. le

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I did not reserve to pick up at this location. This location was not a "full service" UHaul dealer and did not have ANY accessories - - - including the furniture pads I had reserved. The very helpful manager went out of her way and tried her best to secure the pads from another location, but was not able to do so. I had to spend valuable time the following day going to another UHaul dealer to obtain packing pads. VERY dissatisfied with this. UHaul wasted my time and money. And please note: My dissatisfaction is with UHaul - - - NOT the local dealer they foisted me off upon.

ROBERT W. le

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Le client n'a pas laissé de commentaire.

JOSH H. le

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This was the best experience that I have had with ANY truck rental. Being active duty, that is a lot of truck rentals. The truck was clean and well maintained. I will definitely use this office again if needed. Thanks again...