Customer Reviews for Auto Body Techniques Inc
(Concessionnaire U-Haul dans le voisinage)

150 évaluations

400 S Carlton Ave   Wheaton, IL 60187

(630) 517-5433

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(630) 517-5433

400 S Carlton Ave
Wheaton, IL 60187

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosemary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN K. 
Évaluation :
5

Quick and easy rental

David C. 
Évaluation :
5

Had what I needed, easy to get it.

Greg B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Nothing. The whole process was prompt, accurate, and simple. Worked out just as we'd hoped, and the staff were nice, and very responsive. Merci!

Martin E. 
Évaluation :
5

Both men who were there when I arrived and returned were friendly and helpful.

Kelly F. 
Évaluation :
5

I rented a truck through the mobile pickup option. I picked up the truck after hours on a Friday, and the process went really smoothly. The business owner called me beforehand to explain the process, and I had no issues accessing the pickup info from my Android device. Uhaul does require you to provide backup contacts (2) in order to rent--before they'll release your rental via mobile they text and call your contacts, so be sure that those you put down can speak with Uhaul briefly (it's literally a 15 second phone call). Overall I'd recommend using this location!

Stephanie B. 
Évaluation :
1

Terrible customer service. Why would I need to provide not one, but two back up contacts to rent a trailer? It's ridiculous and invasive. Also the manager there had a bad attitude and wasn't wearing a mask.

DEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helga B. 
Évaluation :
4

My issue was with App I tried to get key for over an hr and movers were waiting. My phone did not work with app and had to borrow frie ds iPhone for it to work. Very frustrating also I called tech people 3 times and they could not help.

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim T. 
Évaluation :
5

Customer service was amazing. I spoke with multiple people and all were very helpful. I was given a very good special rate. Loved it. Would recommend.

Timothy S. 
Évaluation :
5

Staff was very nice. A pleasure to work with.

Nicholas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C. 
Évaluation :
5

Mike Campbell made another U-Haul rental- very easy...again!

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
1

Very rude, will never use this location ever again.

KRISTEN V. 
Évaluation :
3

The owner of "Auto Body Techniques" that helped us was incredibly rude. He did not wear a mask at all and we were in his very small office with the door and window shut the entire time. He was incredibly unaccomadating and acted as though he was doing us a favor by renting us the uhaul we had reserved.

Christopher D. 
Évaluation :
2

My reservation was switched to this location 3 days before pickup. A man called me on the phone to let me know, and he informed to watch a YouTube video to see how to pickup because they won't be open. Well, my reservation was for a counter pick up, and as a result, I waited for 45 minutes on hold until I was helped to get the keys to the U-Haul. If someone has a preference to pick up through the counter process, they shouldn't be switched to a location that isn't even open the day of pickup.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil O. 
Évaluation :
5

Not much interaction as it was just drop off but they were quick and on it. Made it very easy for the drop off.

Loi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naw D. 
Évaluation :
3

Should really have an actual drop off box for the uhaul key instead of putting in a slot in a door where the keys simply fall to the floor. That didn't make me feel like the keys were very secure.

Vivian R. 
Évaluation :
1

That person was not following the safety measurement regarding to the pandemic. I will not be there anymore.

MOHAMMED A. 
Évaluation :
2

The check in and check out process is way too complicated. It should be simplified and required much less on the part of the customer because it took too much time. The truck had many scrapes and dings that were not 'stickered' and so I had to take many photos of the truck to ensure I would not be charged. My truck was clean but not in good operating condition--the transmission needs work and had a hard time automatically shifting when it needed to. I did not have a good experience and would not recommend haul to others.

Adam B. 
Évaluation :
3

when I made a reservation to rent a 20 foot truck , the original pickup location was two miles from my house. the day before the scheduled pickup I received a call from uhaul to notify me that the pick up location had changed to a location that is 16 miles further away. I was disappointed with the last minute change but there was nothing I could do. I think there should have been a mileage credit given at the pick up time. I used 130 of the 131 usable free miles. I never had to pay the over mileage fee of 40 cents a mile, but it was very close and constantly on my mind while traveling. I've used uhaul rental trucks in the past and never had issues with pickup or drop off locations. Next time I will probably check and compare other companies for availability before renting a vehicle for a move

Robert G. 
Évaluation :
3

The headlight was out and the key stuck and lock up.

Diana K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne L. 
Évaluation :
5

All was good. Thank you!

BOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH W. 
Évaluation :
5

Mike gave us great customer service! We'll come back when the need arises again. Thanks so much!

Salvatore E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allisa R. 
Évaluation :
5

Send them to this location . Great experience.

DON W. 
Évaluation :
4

I will never rent from u-haul again....... Called 30 minutes before 26' truck pickup telling me they do NOT have a truck...... deferred me to a location 25 miles away.... Ended up getting a 20' truck which was to small..... needed an ancillary 5x8 trailer to complete my move........ Added cost for me..... and a ton of stress......

Darrell W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Simply maintain the high level of service that we experienced. The website was very easy for us to set up our reservation. Mike, at Auto Techniques did a fantastic job of delivering a top notch customer service experience. Everything for our move, relative to the UHaul resources, worked out fabulously. THANK YOU!!

Jon K. 
Évaluation :
3

I would recommend this location but not U-Haul. This by far was the worst experience I've ever had moving. I rented two trucks and from cancelling one of my trucks the day before my move, to not having the keys in the drop box for pickup while my movers were ready to go to your system saying the other truck was not available for mobile pick up. I feel very bad for your customer service Reps as they have to deal with all the angry calls.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin N. 
Évaluation :
5

The vehicle needed to vacuumed on the drivers seat and cleaned

Margaret Q. 
Évaluation :
4

The phone verification process took too long.

Victor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al T. 
Évaluation :
5

Great service at drop off-thank you.

lisa Z. 
Évaluation :
3

Be more clear about pick up times. I was never informed that my pickup time was when I needed to be there. I was on the phone with customer service for 25 minutes and I was on hold for at least 15 minutes of that trying to do my 24/7 pickup at 7:30 instead of my 5:30 pick up time when I had the truck reserved for 24hrs

Emilie L. 
Évaluation :
3

Had to drop of trailer after hours. No signs with instructions. Not an obvious place to park trailer. Clarification with signs or other instructions would be helpful.

Bradley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
5

It is a small office...employees (who were very nice and helpful) should probably be wearing masks for safety.

Angela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE E. 
Évaluation :
5

Nothing Mike had all the answers to our questions.

JOE H. 
Évaluation :
3

Was able to get a vehicle the same day. It was an easy process and had no problems.

CORRINE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM M. 
Évaluation :
5

M I K E C A M P B E L L ! ! ! made my business EASY! MIKE gave me all the info I needed to put everything into place...and he knew he was getting the trailer returned to him, before I'd even called BOBBIE!..lol MIKE was awesome too!!!

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARDO J. 
Évaluation :
5

No issues.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

S.O.

John A. 
Évaluation :
5

Rien

GINO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Check out and use with the automated system was smooth and easy. Office was also helpful, when I stopped in to confirm the rental. At the end of my rental, there was a discrepancy with fuel levels, since the starting amount was a little less than the system indicated. I noted it when checking out and the local office dealt with and resolved the issue right away. Very happy with this rental from start to finish and would recommend this location to anyone looking to use UHaul.

Pete M. 
Évaluation :
4

The Cargo trailer we received had some broke glass on the floor of the trailer. Luckily, no-one received any injuries.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert G. 
Évaluation :
5

All good once I got to this store.

John G. 
Évaluation :
5

Excellent service and knowledge.

Victor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nahal J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
5

All Good!

Larry S. 
Évaluation :
3

I was to return the truck on Thursday, but received a call Wednesday asking me to return a day early as they had someone else coming in to use it. Honestly, that really bothered me. I understand there is a shortage. So I did as requested. However, I paid for two days and only had use of it for one with no compensation. I have two more moves over the coming 6 months and I am really questioning if I will use Uhaul due to this.

Linda P. 
Évaluation :
5

Mike and staff are a great group and haul is lucky to have them on your team

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis P. 
Évaluation :
5

all was very easy, no issues and simple return.

Kyle M. 
Évaluation :
3

See above comments. Honestly is everything and I felt very little honestly from multiple people I spoke to. The Initial lady quoted me wrong. Another lady promised to have a manager call me and be never did. And then at drop off i was told everything looked good and I would not be charged any additional for gas or damages and then i was charged for gas. Three different people all in different locations all lied to me. All represent uhaul.

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Mike was very helpful and I would definitely rent from him and this location again.

Mark S. 
Non reviews have been submitted for this location.

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