Customer Reviews for Auto Body Techniques Inc
(Concessionnaire U-Haul dans le voisinage)

173 évaluations

400 S Carlton Ave   Wheaton, IL 60187

(630) 517-5433

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/28/2021 - 11/30/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(630) 517-5433

400 S Carlton Ave
Wheaton, IL 60187

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/28/2021 - 11/30/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

It has been a great experience so continue to provide the same quality.

Krishna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn G. 
Évaluation :
5

The UHAUL TRAFFIC CENTER WAS TERRIBLE. THE HOLD TIME WAS OVER 30 MINUTES, THEN I WAS DISCONNECTED TWICE. YOUR WEBSITE WOULD NOT ALLOW ME TO EDIT MY RENTAL. YOU CHANGED MY PICKUP LOCATION AND NEVER TOLD ME THE VEHICLE WOULD BE AT ANOTHER LOCATION. OVERALL, MY EXPERIENCE WAS PRETTY BAD. 1. GET BETTER INFO TO YOUR SUPPORT PERSONNEL 2. FIX THE PHONE SYSTEM TO NOT ALLOW DISCONNECTING OR PROVIDE CALLERS WITH A DIRECT DIAL NUMBER TO A REP. 3. FIX THE WEBSITE TO ALLOW EDITING 4. THE CUSTOMERS WHEN YOU CHANGE SOMETHING.

Dave A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Auto body made the drop-off quick and easy as it was only a mile from home.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
5

Great area easy in and out.

Vicki Z. 
Évaluation :
5

Excellent service à la clientèle

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilianna Q. 
Évaluation :
1

The actual drop off is actually not “auto body technique” it is an entirely separate property with a different company sign across the street. Or at least I hope it is because that's where I dropped the truck with other U-Haul trucks and a drop box. “Auto body techniques “ had a locked gate and no Dropbox.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirstine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLESYA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIA .. 
Évaluation :
5

I would recommend that the amount I was quoted when reserving on line actually match the amount I was charged!

Christina B. 
Évaluation :
5

Do not have a dolly and moving pads in the truck with a security seal. They took up space I could have used. Moving them out of the way incurs fees. If I needed a dolly / pads I would have rented them

Ralph D. 
Évaluation :
1

I was erroneously charged for two gallons of gasoline-9,50 $. I returned the vehicle with the same amount of gas as it was given me. The establishment didn't even check it while I was there. I will be disputing these charges. I was also told that I may receive a mileage rate discount, but that never happened. Horrible service.

anthony N. 
Évaluation :
3

They tried to charge me for three days instead of two days.

george S. 
Évaluation :
5

Great setup. Easy access. They called me to give me a quick heads up on procedure's. Using them again soon.

Brian J. 
Évaluation :
5

I dropped the vehicle back on Saturday at 930 am but the phone link would no allow me to attach my photos. That was frustrating. but the Wheaton facility and everyone I dealt with in person were very nice.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosemary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN K. 
Évaluation :
5

Quick and easy rental

David C. 
Évaluation :
5

Had what I needed, easy to get it.

Greg B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Nothing. The whole process was prompt, accurate, and simple. Worked out just as we'd hoped, and the staff were nice, and very responsive. Merci!

Martin E. 
Évaluation :
5

Both men who were there when I arrived and returned were friendly and helpful.

Kelly F. 
Évaluation :
5

I rented a truck through the mobile pickup option. I picked up the truck after hours on a Friday, and the process went really smoothly. The business owner called me beforehand to explain the process, and I had no issues accessing the pickup info from my Android device. Uhaul does require you to provide backup contacts (2) in order to rent--before they'll release your rental via mobile they text and call your contacts, so be sure that those you put down can speak with Uhaul briefly (it's literally a 15 second phone call). Overall I'd recommend using this location!

Stephanie B. 
Évaluation :
1

Terrible customer service. Why would I need to provide not one, but two back up contacts to rent a trailer? It's ridiculous and invasive. Also the manager there had a bad attitude and wasn't wearing a mask.

DEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helga B. 
Évaluation :
4

My issue was with App I tried to get key for over an hr and movers were waiting. My phone did not work with app and had to borrow frie ds iPhone for it to work. Very frustrating also I called tech people 3 times and they could not help.

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim T. 
Évaluation :
5

Customer service was amazing. I spoke with multiple people and all were very helpful. I was given a very good special rate. Loved it. Would recommend.

Timothy S. 
Évaluation :
5

Staff was very nice. A pleasure to work with.

Nicholas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C. 
Évaluation :
5

Mike Campbell made another U-Haul rental- very easy...again!

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
1

Very rude, will never use this location ever again.

KRISTEN V. 
Évaluation :
3

The owner of "Auto Body Techniques" that helped us was incredibly rude. He did not wear a mask at all and we were in his very small office with the door and window shut the entire time. He was incredibly unaccomadating and acted as though he was doing us a favor by renting us the uhaul we had reserved.

Christopher D. 
Évaluation :
2

My reservation was switched to this location 3 days before pickup. A man called me on the phone to let me know, and he informed to watch a YouTube video to see how to pickup because they won't be open. Well, my reservation was for a counter pick up, and as a result, I waited for 45 minutes on hold until I was helped to get the keys to the U-Haul. If someone has a preference to pick up through the counter process, they shouldn't be switched to a location that isn't even open the day of pickup.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil O. 
Évaluation :
5

Not much interaction as it was just drop off but they were quick and on it. Made it very easy for the drop off.

Loi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naw D. 
Évaluation :
3

Should really have an actual drop off box for the uhaul key instead of putting in a slot in a door where the keys simply fall to the floor. That didn't make me feel like the keys were very secure.

Vivian R. 
Évaluation :
1

That person was not following the safety measurement regarding to the pandemic. I will not be there anymore.

MOHAMMED A. 
Évaluation :
2

The check in and check out process is way too complicated. It should be simplified and required much less on the part of the customer because it took too much time. The truck had many scrapes and dings that were not 'stickered' and so I had to take many photos of the truck to ensure I would not be charged. My truck was clean but not in good operating condition--the transmission needs work and had a hard time automatically shifting when it needed to. I did not have a good experience and would not recommend haul to others.

Adam B. 
Évaluation :
3

when I made a reservation to rent a 20 foot truck , the original pickup location was two miles from my house. the day before the scheduled pickup I received a call from uhaul to notify me that the pick up location had changed to a location that is 16 miles further away. I was disappointed with the last minute change but there was nothing I could do. I think there should have been a mileage credit given at the pick up time. I used 130 of the 131 usable free miles. I never had to pay the over mileage fee of 40 cents a mile, but it was very close and constantly on my mind while traveling. I've used uhaul rental trucks in the past and never had issues with pickup or drop off locations. Next time I will probably check and compare other companies for availability before renting a vehicle for a move

Robert G. 
Évaluation :
3

The headlight was out and the key stuck and lock up.

Diana K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne L. 
Évaluation :
5

All was good. Thank you!

BOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH W. 
Évaluation :
5

Mike gave us great customer service! We'll come back when the need arises again. Thanks so much!

Salvatore E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allisa R. 
Évaluation :
5

Send them to this location . Great experience.

DON W. 
Évaluation :
4

I will never rent from u-haul again....... Called 30 minutes before 26' truck pickup telling me they do NOT have a truck...... deferred me to a location 25 miles away.... Ended up getting a 20' truck which was to small..... needed an ancillary 5x8 trailer to complete my move........ Added cost for me..... and a ton of stress......

Darrell W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Simply maintain the high level of service that we experienced. The website was very easy for us to set up our reservation. Mike, at Auto Techniques did a fantastic job of delivering a top notch customer service experience. Everything for our move, relative to the UHaul resources, worked out fabulously. THANK YOU!!

Jon K. 
Évaluation :
3

I would recommend this location but not U-Haul. This by far was the worst experience I've ever had moving. I rented two trucks and from cancelling one of my trucks the day before my move, to not having the keys in the drop box for pickup while my movers were ready to go to your system saying the other truck was not available for mobile pick up. I feel very bad for your customer service Reps as they have to deal with all the angry calls.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin N. 
Évaluation :
5

The vehicle needed to vacuumed on the drivers seat and cleaned

Margaret Q. 
Évaluation :
4

The phone verification process took too long.

Victor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al T. 
Évaluation :
5

Great service at drop off-thank you.

lisa Z. 
Évaluation :
3

Be more clear about pick up times. I was never informed that my pickup time was when I needed to be there. I was on the phone with customer service for 25 minutes and I was on hold for at least 15 minutes of that trying to do my 24/7 pickup at 7:30 instead of my 5:30 pick up time when I had the truck reserved for 24hrs

Emilie L. 
Évaluation :
3

Had to drop of trailer after hours. No signs with instructions. Not an obvious place to park trailer. Clarification with signs or other instructions would be helpful.

Bradley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
5

It is a small office...employees (who were very nice and helpful) should probably be wearing masks for safety.

Angela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE E. 
Évaluation :
5

Nothing Mike had all the answers to our questions.

JOE H. 
Évaluation :
3

Was able to get a vehicle the same day. It was an easy process and had no problems.

CORRINE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM M. 
Évaluation :
5

M I K E C A M P B E L L ! ! ! made my business EASY! MIKE gave me all the info I needed to put everything into place...and he knew he was getting the trailer returned to him, before I'd even called BOBBIE!..lol MIKE was awesome too!!!

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARDO J. 
Évaluation :
5

No issues.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

S.O.

John A. 
Non les évaluations ont été soumises pour cet établissement.

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