Customer Reviews for Auto Care of Port Sanilac
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very friendly and professional staff. I would recommend.

Évaluation :

5

All done online at the drop off so not to much info to offer. Very convenient for us. Will probably rent from there some time.

Évaluation :

1

Office person opened 20 minutes late. The right tire was low, so I had to put air in it. UHaul wasn't clean at pick up time.

Évaluation :

3

location was 30+ min away, although they had what I needed it would have been better closer

Évaluation :

3

Did not know that I was to turn the truck in at there facility. That became a big problem. The wrong mileage was recorded and that had to be fixed with the help of someone on the phone. The personnel tried to be helpful, but it seemed out of there control to change anything by themseld.

Évaluation :

3

Pick up from this location was awful, they were super short staffed and I had to wait over an hour for assistance.

Évaluation :

1

Too much to write. Please call for a detailed review. Take away this location and give it to anybody else.

Évaluation :

4

Have receiving locations report the drop off at their location, so the corporate Uhaul can adjust the locations where their equipment. Without, the need to, bother the renter.

Évaluation :

5

Very pleasant good customer service

Évaluation :

2

They are closed on weekends, customer service is poor.

Évaluation :

5

Nothing. Katelyn and Frank/Mike?? Great people to work w. Txs TommyTT

Évaluation :

5

Super friendly, helpful, and knowledgeable staff! Totally recommend this location and will come back again in the future if needed!

Évaluation :

4

I don't have any suggestions.

Évaluation :

1

Didn’t have truck in Sandusky then got one in port Sanilac got there it wasn’t reserved and another lady was there picking it up thankfully she let us have it took one hour to find keys and get ready to leave the charges are out ravenous

Évaluation :

5

Just dropped off after hours. But did talk to employee on phone and she was very helpful.

Évaluation :

5

The entire was very helpful. I was very appreciative of their assistance. They all went over and above expectations, and I thank them very much. James Luke

Évaluation :

1

We requested the Croswell location which was 2 blocks from us at the time, they made us drive to Port Sanilac, someone could've easily had the truck we requested days before ready for us in Croswell, also the truck wasn't safe, inside the bed has a loose panel we had to avoid and deal with all day, should've been addressed prior, tripping/lawsuit hazard. Now they just sent me a receipt with missing information which also stated the in-town truck wasn't returned, the girl in Port Sanilac said no problem dropping it off in Croswell, which was the only customer care point for this ridiculous equation. Still not even sure how much the rental costs us, the equipment contract which you want me to sign states nothing. We run multiple businesses, this is unacceptable. The last time we moved from FL to MI nobody showed up in FL to help us load, then nobody showed up in MI to help us uploaded, unbelievable, good job hiring professionals.

Évaluation :

4

Only allow check in during business hours because your 24/7 service doesn’t work in this rural location

Évaluation :

5

Great place to use for storage.

Évaluation :

2

Trailer was dirty and smelled like grease, waited for 45 mins and no one come to help hook up trailer. I hooked it up myself, went back up front and was told I hooked up to the wrong trailer but they would change the paperwork which was never done. The other trailer on site was filthy and smelled like grease and was all smashed on one fender.

Évaluation :

5

Make sure you tell them about the mileage charges. I was unaware of overcharges for miles in excess of the original estimate.

Évaluation :

3

Aucun

Évaluation :

5

I'm very big on reviews and when I looked up this company I wasn't too thrilled with all the reviews. BUT I give Auto Care of Port Sanilac A whopping five stars….!!! Caitlin took care of everything for me and did a very professional job. You see I'm in a wheelchair I couldn't go there I had to send my friend and she took care of everything else. Thank you so much Caitlin. You cannot believe all the reviews you read because I think most of them are just people being idiots. Auto care of Port Sanilac Is a great place to have in our town.

Évaluation :

2

Location was perfect! Service was not, girl was late the day we were to pick up truck. We were never told about the email to assess damage prior to leaving yard. The truck had glass in front passenger seat upon taking possession of truck, so clearly not cleaned. The damage to lower passenger mirror was marked as damaged, but driving a truck with Broken mirror was difficult.

Évaluation :

5

renting a trailer when needed is very easy for reasonable cost compared to buying and storing a trailer.

Évaluation :

1

Worst experience ever. Too long to write everything I could complain about

Évaluation :

2

I could not pick up the truck after hours Sunday evening because the U-Haul website would not recognize my GPS location. I was on the phone with U-Haul for 30+ minutes but had to return Monday morning to pick it up. I had paid for 12 moving blankets but was only given 1/2 dozen (I didn't realize one bag was only 6) and I had to ask for them. They were not included in my truck and if I had been able to pick them up Sunday I would have had no blankets. The gas gauge was close to Full but was obviously not full when I refilled the gauge moved past full. (Probably several gallons). There was no windshield wiper fluid in the truck or it was frozen. I could not clean my windshield when driving which is really important in the winter time. I was dissatisfied and disappointed with my U-Haul experience. I was expecting better.

Évaluation :

1

The gentleman I rented with via phone was nice but new and he messed up the rental day and time multiple times. I almost didn't get the truck because when picking up he told me it was rented for a day other than what my Uhaul confirmation stated. It was a royal mess and I almost lost out on thousands of dollars because I didn't have a truck. Then when I finally reached the owner he was absolutely horrible to deal with. Rude, argumentative, accused me of being "a liar" and "uneducated" and made several derogatory comments about women. I will never deal with that place again. Uhaul shouldn't have their name attached to it.

Évaluation :

1

Equipment is good, location is great. Employee is hard working and consciences, but lack any training or onsite support. Back and forth on phone for over 3 hours and ending final conversation with "come in in the morning and I should have it straighten out and ready for you". Went in at about 9:30 and the trailer I want, they did not have and the employee took about 1/2 an hour to come to that conclusion. Settled on a larger one (he said I could have for same price). Took another 1/2 hour for him to try to write up contract. He ended up having the reginal office write it up and email it to me. Went to the yard to have him hook up trailer. After about 15 minutes of him hooking it up, he said I am good to go up to the office and finish the paperwork. I said this is not correct, I garbed the front of the tongue and lifted it off of the ball. It was not attached to the ball. He finally fixed it. When I was finished using the trailer and returned it, he did not know how to do the paperwork to check it in or issue me a receipt. Again he had the reginal office write it up and email it to me. He also said if he could of wrote it up I could not get a receipt because the printer is not working. Also, it was not the same price of the trailer I wanted and they said they had. I let that go because I figure it was not worth the time it would take to try to fix. This was only his 3rd day working there, but it is wrong that the employer is not providing training or on site support to his employees. My experience with the same location was almost as bad about 3 months ago with an employee that was not trained. I hope U-Haul reads this and takes the proper action.

Évaluation :

5

Whenever a customer has a confirmation of a reservation, actually honor that reservation. Basic customer service.

Évaluation :

1

Remove this site as a pickup location. I was supposed to pick up in person. When I arrived (an hour and 15 minutes before close of business, it was closed and no one was there. Horrible customer service!

Évaluation :

2

Lady working there didn't have the Open sign lit or turned to let me know that i could walk in to return my truck. Tried using the mobile website to return it and that wouldn't work either. Never, ever using U Haul to move ever again between lack of store locations being updated and having to drive a lot of extra miles just to pick up and drop off the truck.

Évaluation :

5

Just keep doing what they are doing. Excellent customer service

Évaluation :

3

Nothing to say here, I didn't interact with anyone. I just dropped off the truck.

Évaluation :

5

All was good here. Very friendly staff.

Évaluation :

5

Nothing to improve on! Excellent service!

Évaluation :

1

Store was to open at 9am and nobody showed up until 9:15. We were already on a tight schedule because a 15' truck was not available at a closer location. I had helpers meeting us at 9:30. The woman that was late....did not know how to process this transaction and was on the phone the whole time with someone walking her through it. I did not leave with the truck until almost 10 o'clock. It took 40 minutes fro this process, adding more stress to an already stressful situation. I absolutely will not return to this location nor will I recommend this location to anyone else.

Évaluation :

1

Very unprofessional customer service. My husband and son was treated extremely poor! I've been to other U-HAUL locations and was extremely satisfied. I will never rent from this location again.

Évaluation :

5

Equipment and rental process was top rate.

Évaluation :

5

friendly helpful people

Évaluation :

4

The customer service person on the phone was unhelpful and didn't even suggest finding us another option..

Évaluation :

4

Always polite.

Évaluation :

5

Stop ripping people off with the gas charges. I was changed for 1,7 gallons used at $3,75 per gallon. Locally gas is $2,1 per. If I filled the truck would you credit me for 15 gallons at $3,75 per Gallon. Also $1 for No Fault and $1 for environmental. Just be honest and charge $16 for safe move.

Évaluation :

3

Franz was very helpful in Port Sanilac as we had to go there because the other location in Imlay City does not warrant the Uhual dealership name. I must register a severe complaint about your location in Imlay City, MI at Parsch Automotive. I had reserved a trailer there and went to pick up. The condition of the trailer was not acceptable enough to warrant me insuring it. The girl at the counter refused to even check the tire pressure even though it looked suspect. I was told I could go to auto shop and pay them to check it. I canceled the order and went to Port Sanilac to receive better service. In the rental business, you only have cost and customer service. In this case, you had neither.

Évaluation :

5

I like the self pick up / return

Évaluation :

3

I rented a large dolly and NEVER used it and was told that even though I had not used it I still had paid for it and would not be able to get refund, this seems unfair if it was not used why I had to pay for it. Also truck back door was hard to open, they did put grease on it but it still was hard to open.

Évaluation :

5

Battery was dead when I picked up the truck. Was jump started, took it home and partially loaded it. Next morning wouldn't start. Had to call for service. I had a lot of people standing around waiting for a couple hours.

Évaluation :

4

Small town, family owned business. Nice to have this available in a very rural area.

Évaluation :

5

They did exactly what was required efficiency l

Évaluation :

5

Right down the road, very nice